Supply-chain disruptions have had a massive impact on the hotel industry, slowing and derailing development and property-improvement plans.
Hilton Supply Management, a global procurement and supply-chain services program supporting more than 12,000 properties — half of which are non-Hilton-branded hotels — has helped to mitigate those pandemic-induced disruptions by working with a diverse range of suppliers.
Hilton Supply Management procures hotel furniture, fixtures and equipment, as well as operating supplies. When one of its suppliers can't fill an order on a required timeline, the program has the flexibility to try another.
Anu Saxena, president and global head of Hilton Supply Management, said that diversity in the supply chain has been a core value and strength of the program.