With the right hotel tech, customers can complete the registration process remotely, self check-in, access their room & more.
—Justin DeRise
Technology has changed the way we travel. Travelers today, regardless of which generation they are a part of, carry and use mobile devices, they crave convenience, automation of pretty much
everything, oh and an experience built around them. Not much to ask, right? Well, with the right technology you can provide better customer service. Here are five such ways:
(1)
Well-executed operational functions are a key determinant of whether a guest’s stay meets their expectations and whether they check out satisfied. The right technology can augment your staff making it possible to operate a complete guest centric approach. With a cloud based mobile PMS hoteliers have the flexibility to efficiently run services and operations of their hotel remotely. Staff are free to
move around the hotel servicing guests directly resulting in more face-time and enhancing their overall guest experience. Similarly, a mobile housekeeping solution synchronized with the front desk can update room status in real time letting front desk personnel know when guest rooms are ready, helping to expedite the check-in service and deliver a more efficient customer service.
(2)
They are more hands-on and have a desire to be self-sufficient and retain greater control of their stay. With the right hotel tech, customers can complete the registration process remotely, self check-in, access their room, keep track of their expenses, settle their bill, along with a host of other services that they might choose to engage in such as making a
reservation at your hotel restaurant or appointment at your spa facilities. Offering your guests self-service options doesn’t replace the customer service traditionally provided by your staff, but instead satisfies an expanded definition of customer service now grounded by the conveniences of the instant gratification economy.
(3)
In-room automation has potential to elevate the guest room service autonomously but at the same time also allows guests the freedom of creating their own environment – such as controlling room temperature, lighting, access to streaming services like Netflix or Hulu, music streaming services etc. Similarly, automation allows you to
automate mundane operational tasks. Staff no longer spend time manually inputting or completely tedious repetitive tasks which not only reduces manual errors but it allows your hotel to spend more time creating a positive experience for your guests and thus providing a better customer service.
(4)
(5)
Another way to deliver great customer service is through personalization.
experiences by integrating data and advanced technologies are currently achieving revenue increases of between 6% and 10%. So not only will you have happier guests but a healthier bank balance too.
Delivering top-of-the-line customer service is the best way for a brand to retain a greater share of the market. As technology continues to advance hoteliers will find new ways to interact with guests more efficiently, anticipate their needs, and provide the best customer service possible.
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See how StayNtouch’s Cloud PMS, Guest Mobility, and Guest Kiosk solutions deliver better results for hotels through better front & back of house communication, increased mobile touch-points, more revenue and operational efficiency, and unlimited interfaces.
Your demo will include how to:
Manage and Set Tasks Across Your Departments
Ensure Guest Satisfaction & Safety With Contactless Check-in Options
Automate Easy Upsells & Monetized Early/Late Checkouts
Set & Manage Rates/Availability
Integrate With Tools and Platforms Essential
to Your Hotel
And More!
