'Power to Your People?'

It would be great if human beings could replicate the reliable performance of fine German engineering. We don't and it is the human condition that gives us our charm, charisma and unpredictable behaviour. What separates man from machine is the interesting ingredient called emotion. ...

The 4 Worst Hotel Experiences Ever

Hotels are very good at many things. They have to be. However, there are 4 recurring themes that I see every single day that do a huge amount of damage to their brand, reputation and image.Each one has a disproportionate impact. Each one is obvious (or so you'd think). Each ...

Why Teaching Millennials Has to Change in 2016

If you want your team to perform more effectively in 2016 then, the chances are, you're teaching and training methods need to change. If not, you can start to gift wrap your best employees for your competitors. I'm talking Millennials.What's a Millennial?The Millennials, also ...

How You'll Know if Your Boss is a Bully

Abraham LincolnNothing is harder than that dreadful Sunday evening feeling when you're heading into work the next morning and trying to cope with a Boss who is a Bully. Though it matters little if you're a victim, you're not alone. It is estimated that 40% of the workforce experience ...

Stop, Just Stop, Hiring the Wrong Sales People

Its 9:30am and its a Monday morning. Business is tough, youre concerned. The sales meeting was due to start at 9:15am but 2 out of 3 are late. Jason arrives in looking the worse for wear, as he puts it later, a full on weekend and Caroline is late because there was no hot water. ...