On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?

We aren't just living in a mobile age ā€” we are living in an 'on-demand' economy, and it is revolutionizing business models and the corresponding consumer experience across every industry. With digital platforms and apps empowering instant gratification, paired with efficient and intuitive technological properties to cater to a personalized and data-driven experience, the supply which meets the demand of customers is readily available, 24/7.

How Technological Accountability Can Boost Guest Service

Ask any leader ā€” regardless of industry ā€” what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological transformation.

Key Takeaways From h2cā€™s Global PMS Study That Every Hotelier Should Know

It is a well-known fact that today's travelers have high expectations of a tech-forward, efficient and ultimately personalized experience throughout their travel journey. In many ways, this marks an exciting era in hospitality and inspires technological advancement within an industry which is often hesitant to keep pace with technological evolution.

Takeaways from the 2018 Guest Experience Assessment Report: Better Alignment of Tech & Value for Guests

The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization and value-driven service, the most successful hotels will be those who allocate more of their budgets for technology that actually aligns with delivering a better guest experience for all types of travelers.

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

Let's consider a scenario. You're out shopping for a few household items at a local Target or Costco, but while you cross those items off your list, you come across some tempting, unrelated deals. Maybe a great deal on a new TV or electronic, a decorative item for the house, a luxury skincare item, or a gift for a loved one.

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