How to Deliver Personalized Guest Experiences in the Age of GDPR and Data Privacy Concerns

Hotels are faced with an interesting dilemma. We're entering a time of hyper-personalization — guests show dominating preference for hospitality experiences which are more unique in nature and catered to individual needs/expectations.

Hotels Have a Growing Guest Loyalty Problem … and They May Not Even Know It

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." – Jeff Bezos. The ability to inspire guest loyalty is, without a doubt, a valuable predictor of long-term success within the hospitality industry.

Why A Mobile App May Be Key to Designing a Better Guest Experience

When was the last time you used an app? Today? An hour ago? A few minutes ago? For most of us, apps have become an integrated part of our daily life — we might not even realize the extent to which we rely on them.

Leveraging Customer Intelligence and Analytics to Drive ROI

In today's ever-evolving hospitality industry, what makes a great marketing strategy? One thing remains certain. In the hospitality industry, succeeding in marketing requires knowing your guests. And the best way to know your guests is via actionable, data-based insights geared towards guest engagement and satisfaction.

Concilio Labs CEO Terri Miller Talks About the Impact of GDPR on Hotels and Their Guests

Recognized as an industry expert on hospitality technology, eCommerce, and business intelligence, Terri Miller, CEO and co-founder of Concilio Labs, discusses the impending European General Data Protection Regulation (GPDR) and what that means for hoteliers.

Load more