Sustainability needs to be viewed from a large Ecosystem perspective and as such, certifying only hospitality needs to expand to everything that pollutes the world. When addressing the sustainability agenda in a multidimensional manner and across the whole supply chain, the onus is not on what you inspect but on what you expect.
Having been surrounded by our four walls for the past couple of months and slowly spotting signs of hibernation, I believe the 'new normal' looks a lot like cocooning in a safe environment, where anything you need happens in your own surroundings, or is delivered straight to your door.
I believe our industry over-uses the terms: hospitality and hygiene without focusing on the proper expertise and knowledge and by trying to answer the question of how they work in sync, I want to start by introducing their common meanings: Noun: hygiene is conditions or practices conducive to maintaining health and preventing disease, especially through cleanliness.
“In my experience, hospitality schools do pretty well in differentiating themselves from general business education. When I meet hospitality graduates, whether through the panels I participate in or our Talent Tank internship program, I've generally been impressed by their astute approach and the meaningful connection they have with the 'real' world compared to general business graduates.
Hotel chains will remain relevant since owners seek something with a proven track record and customers look towards brands they recognise because they want familiar experience. The new frontier ushers with new technology, travel apps and platforms that are changing the way our industry evolves.