Ensuring that your property is providing the ultimate guest experience is a crucial aspect to any business. But a pivotal component to achieving high guest satisfaction for a hotel or property is securing guest information through a strong, trusted, and secure software system.
As the new year begins, the goal for general managers should be to continue focusing on what defined success in the previous year, and how to build upon that success. With a combination of strategic initiatives, a supportive staff, and teamwork, success shouldn't be difficult to achieve at your property.
The hospitality industry has seen immense changes in 2019. With the rise in usage of technology, new ideas for improving the overall guest experience, and the latest generation of traveler's wants and desires, it is clear that 2019 has been the year of change, as we look forward to 2020.
Expectations are changing, times are shifting between generations, and forms of travel are constantly evolving. As such, the hospitality industry has seen a big shift in the direction of their clientele across their demographics.
This year, Springer-Miller Systems celebrated their 30th year anniversary of the Host Users Group Conference in Kohler, Wisconsin at The American Club, a five-star, five diamond hotel that has been part of the hospitality industry for over 50 years.
What makes a guest experience truly memorable? A constant question that properties are asking to make sure they keep their customer retention strong along with building their image out to new and potential clients.
Today's guests not only appreciate the ability to book online at their favorite spa, they have come to expect it. Taking it a step further, savvy guests are also looking for a simple and seamless online booking process, while being able to book from a device that is convenient to them.
It shouldn't come as a surprise to anyone today that mobility is continuing to trend in an upward direction. The hospitality industry is no exception. Tasks such as booking reservations, receiving email notifications, and even paying for your stay can all be done directly from a mobile device.