→ Dimitris Manikis, President and Managing Director EMEA for Wyndham Hotels & Resorts shares his experience and vision of the sector in this time of containment. An interview with Vanguélis Panayotis, CEO MKG Consulting.
Interview between Fabrice Collet, CEO B&B Hotels and Vanguélis Panayotis, CEO MKG Consulting. The time of a confined coffee (Le temps d'un café confiné), return on the Coronavirus crisis and its impact on the B&B Hotels group.
Those who live there today continue to enjoy lodgings and dining that belong to a centuries-old tradition. It was the beginning of hospitality in Europe. Later, with the development of economic exchanges throughout the old continent, inns and hotels flourished.
A little logic, a little common sense, and we quickly understand that it is impossible to walk on your head. So why do we keep trying? Our businesses and our industry have slowly shifted towards a development model that is increasingly disconnected from reality.
Fostering, supervising, regulating, preserving the common heritage... these are the main missions of governments and agencies that must take them to heart. Create, develop, design, innovate, know your market, benchmark.
We have fully entered a new era. What was once a craft industry has now become an industry that is highly specialized in many fields. These changes are exciting and gratifying. Why? Because they make the players in this business future experts in digital technology and marketing, and they push us to go ever further in product design, customer relations and the range of services we can offer them.
A Brexit without an amicable divorce agreement would have serious economic consequences for the country, according to a report published by the British government and the Bank of England. British GDP would lose nearly 10 points over 15 years and AP economists estimate that the annual standard of living would be reduced by £1,100 per capita.
Is our planet universal? What factors have led to the birth of so many different civilizations? Have not climates, topographies, fauna and flora contributed to the shaping of cultures with very specific rites, identities and references? If the soil is universal, Earth may be less so.
It has been said and I'll repeat it again here: training is crucial to the good health of our sector, which also depends on the well-being of its workforce and, ultimately, customer satisfaction. To establish this virtuous circle, it is essential to provide training that is adapted, coherent and consistent with the professions.