Vaccination programs are ramping up worldwide, and more people are starting to travel. A recent ‘temperature check’ among our Linkedin followers showed that around 60% are ready to take off. In the US, corporate travel demand is up to 30-35% of 2019 levels and expected to reach 66% by the end of 2022, according to a study by JPMorgan.
The pandemic has made organizations recognize the importance of effective risk management in meetings and events. As lockdowns and travel restrictions were imposed last year, organizations scrambled to figure out what meetings their employees had booked, who was organizing them, and the financial impact of cancellations.
The ripples of impact from the pandemic will manifest in fundamental changes to how we travel, work and approach life for decades to come. A focus on sustainability was already in full swing pre-Covid but has moved to the top of the agenda for traveling employees and companies and organisazations alike.
Business travel is picking up amid loosening restrictions, but not everyone is ready to hit the road. Bar attempting to bring an emotional support peacock [bbc.co.uk] onboard a plane, as one woman did back in the halcyon days of 2018, many of us would welcome tools and strategies to help ease back in to the swing of the suitcase life.
Strong customer authentication (SCA) is likely something that you are already familiar with. Think about logging onto a website or having to reset a password where you receive a one-time password on your mobile device; That’s SCA.
As travel begins to pick up, the opportunities for face-to-face interaction will lead to innovation and growth, and a welcome return to the connections we previously took for granted. But these days business travel is a moveable feast when a course-by-course menu would be easier to digest.
CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces the launch of its global omni-channel customer experience (CX) platform. Enabling efficient information sharing across all customer channels and work streams, CWT travel counselor’s responsiveness is boosted via a 360° real-time customer view, including where they are in their trip, their travel policy and trip history, as well as their channel contacts - via a consumer-grade service screen.