Cleanliness, safety, hygiene - these are, without a doubt, today’s buzzwords. While staying in the comfort of our homes means that we get to make our own rules and take all the safety precautions necessary, when it comes to travel, concerns are bound to arise.
Ever since the crisis hit and the travel and hospitality sectors were forced to take a huge step back, we have made it our mission to keep a close eye on the ongoing changes in different regions and countries, in order to witness their trajectory and, hopefully, their recovery.
TrustYou, the company dedicated to making listening to feedback easy, powerful, and actionable, announces today the launch of its latest eBook: "100+ COVID19 Power Tips and Ideas for the Hotel Industry".
The last few months have been extremely challenging not only for businesses but for people in general. While many of us keep thinking that everything will eventually blow over and we’ll go back to how things were before the crisis, the truth of the matter is that our old “normal” might change forever.
A bright and shiny future has arrived for the hospitality industry. One in which everything is polished and sanitized to a sterile and germ-free shine. And for lack of a wide, tooth-faced grin with which to welcome your guests, contactless communications will have to take on the challenge of making guests feel special from behind the masks, and without anyone crossing the social distancing barrier.
Keeping a close eye on your hotel's reputation and performance should always be a priority. In times of crisis, tracking, reporting, and getting an inside view into your guests' experience becomes even more important.
For the hospitality sector, the last few months felt like a long, dark tunnel with nothing but a very pale light at the end of it - more like a hopeful promise than a soon-to-be reality. While we all knew that the crisis will eventually start to fade and travel will pick up again, it was almost impossible to predict a time and a place for that.
Our data engineers at TrustYou have created some week-on-week graphs for German hotel reservations and cancelations from our database of partner integrations. Starting on lockdown in Germany due to the COVID-19 crisis, these more-or-less weekly visualisations show how bookings, cancelations, checkins and checkouts have been affected over the past few months.
Our "FAQ with an Expert" series continues and this time, we asked our VP of Marketing, Valerie Castillo, a few pressing questions about the current state of marketing within the travel and hospitality industry.
Many companies say that they value their employees, that their workforce is their biggest asset, and that retention of human capital is a key objective. It’s easy to talk when business is good. Yet many companies falter on their good leadership intentions when the tide suddenly turns.