This week, SuitePad earned Hotel Tech Report's level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
Boosting brand awareness & communication. So, your hotel or hotel chain is one of a kind? No doubt. But do your guests recognize your marketing campaigns at first glance? Brand awareness starts before a guest's first stay and can be boosted both during and afterwards through skillful brand communication.
It's always good when two companies collaborate with each other! Technology providers SuitePad and hotelbird are doing exactly that. They have bundled their technology know-how and brought their respective systems together: SuitePad's BYOD (bring-your-own-device) solution with the hotelbird app; the in-room SuitePad tablet with the hotelbird check-in /out terminal; as well as across and vice versa.
The hotel industry is in a deep crisis. In order to stay afloat, hoteliers need to generate revenue. But how is that supposed to work when the majority of the guests are staying away? "There are some bold and feasible solutions out there!" Says Moritz von Petersdorff-Campen, Managing Director of SuitePad, Europe's leading provider of in-room tablets in the hotel industry, and an expert in digital guest communication.
In part two of our blog post series, you'll read about how you can continuously generate more revenue for your hotel through upselling and cross-selling as well as how a digital guest directory can help you do just that.
In part two of our blog post series, you'll find out how you can generate more revenue for your hotel through upselling and cross-selling as well as how a digital guest directory can help you do just that.
Wellness hotels and resorts are on the rise. Find out how SuitePad can help you boost up- and cross-selling in wellness hotel and resorts industry. Relaxing, recharging, and refocusing have become major parts of our hectic modern lives and as a result, the wellness industry is booming more than ever before.
The global pandemic has changed the way we do everyday things. Video conference calls have become a necessity, online grocery shopping is more popular than ever, and finding alternatives to public transport has seen people in cities across the world embrace cycling and other socially distanced forms of commuting.
A hotel room without a guest directory? It’s unthinkable! Not only are guest directories one of the most effective means of advertising additional services, they also give guests the opportunity to leave feedback.