Technology is transforming the hotel industry by leveraging the power of robotics and artificial intelligence. When looking at productivity, hotels are using robotics not to supplant jobs, but rather to make them more effective and efficient.
The COVID-19 pandemic has caused unprecedented disruption to the hospitality industry, so when it comes to mapping a post-pandemic recovery, it's clear that we are in uncharted territory. The Lodging Conference hosted Bernard Bauhmohl, Chief Economist of the Economic Outlook Group.
Every year during late August and early September, we embark on business planning for the following year. This year has been highly unusual to say the least. So, despite the low revenues, difficult operating environment, stress and anxiety and disastrous cash flow, try to breathe and enjoy the journey.
When I wrote an article on business plan development for 2020 suggesting flat occupancy and rate, I stated, "Naturally, the caveat is that unexpected 'event' that could stimulate a precipitous decline in demand.
Prepare your operations to meet what guests are looking for, and prepare your teams for the realities of today's environment. Mike Ditka, former NFL star player and coach once said, “Success is not permanent, and failure is not fatal.
Welcome to the Twilight Zone or the surreal existence of those of us in hospitality with empty hotels. They are slowly and not so surely picking up but we will return to a "new normal" soon. What will it look like? The "light and warmth of hospitality," coined by Conrad Hilton, will not be apparent upon entrance to a hotel post COVID-19.
In our December HNN column, "Foresight is 20/20," we identified 2020's top travel and hotel industry trends. One major development we recognized was sustainability. Whether you believe in the Green New Deal or believe climate change is overstated, sustainability is on the minds of our guests and is economically practical to implement.
The exponential boom in mobile technology over the past decade has brought the world closer together, kept the masses informed, and opened up new opportunities that we never could have imagined would exist.
RAR Hospitality, will host its 30th anniversary celebration and conference, RARCON 2020 on February 20, 2020, at the Hilton Garden Inn San Diego/Del Mar. The conference's mission is to bring together the industry's most dynamic players to share their insights and intelligence on the travel and hotel industry.