All kinds of businesses use upselling to enhance the customer experience and maximize revenue on existing sales. From the McDonald's server asking, "Do you want fries with that?", to airlines offering seat upgrades, upselling provides a business the opportunity to maximize the value of every customer.
By Denis Bajet - Head of Engineering & Co-Founder at ROOMDEX, Inc
When used correctly, passwords are an extremely simple and effective way to protect data and IT systems from unauthorized access. However, creating a complex password, never mind remembering it, is difficult.
ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Founded early 2020 by Jos Schaap, Pierre Boettner and Denis Bajet, 3 industry veterans (Ex.
Ask any hotelier or hotel technology company about their biggest pain points, and inevitably they will mention integration. Interfacing between legacy hotel Property Management Systems (PMS) and third-party systems have plagued the hospitality industry for years.
Traditionally, hospitality has been a conservative industry when it comes to technology given that the focus has always been on face-to-face service between staff and guest. The central location for the majority of these interactions has been the front desk (or Front Office (FO) department).
In both economics and business decision-making, "sunk cost" refers to costs that have already happened and cannot be recovered. These are different than ongoing costs that are spent on salaries, subscriptions, insurance, etc.
The road to industry recovery will be more challenging and competitive than any other time in recent memory. The winners will be the hotels who anticipated market conditions, recognized that it is not business as usual, and connected with customers in new and meaningful ways.
We are now in the midst of a pandemic, the likes of which few alive today have ever experienced. COVID-19 has spread to every corner of the globe, causing health care and economic devastation. The hospitality ecosystem has been particularly hobbled, with hotels being one of the hardest-hitsectors.