The hospitality industry was devastated by the COVID-19 pandemic, but fortunately the industry is on the verge of a major recovery. But just because it recovers, does not mean that hospitality will return to the pre-COVID "normal.
The Harborside Hotel, a high-end 194 room boutique hotel located near Washington, DC, chooses StayNTouch, a global leader in guest-centric hotel Property Management Systems (PMS), to enable a seamless and connected guest journey powered by StayNTouch’s fully cloud-native infrastructure.
Hotel technology exists to amplify, not burden, a hotel’s guest experience. Truly guest-centric technology should empower hoteliers to deliver their unique and ideal version of the guest experience. But great hotel technology should not only be guest-focused, it must also be management-focused, by helping hotels scale their business, and staff focused by facilitating operations, streamlining communications, and promoting employee productivity.
What is a Guest-Centric Hotel PMS? In the context of hospitality, great technology exists to facilitate an exceptional guest-centric experience. And at the center of this technological ecosystem lies a hotel's PMS.
RBH Hospitality Management, a UK based hospitality management company which manages over 45 properties across the UK, has selected StayNTouch Cloud PMS and Contactless Solutions for their four Fragrance Group properties totaling over 400 rooms.
The hospitality industry is still recovering from the loss of occupancy and revenue during the COVID-19 pandemic. While hoteliers will always come up with new and innovative ways to create a guest-centric experience, they must first build that experience on the foundation of a sustainable business model.
The hospitality industry has faced enormous challenges in the wake of the COVID-19 pandemic, including lasting reductions in occupancy and revenue, increased standards in hygiene and social distancing, and lingering apprehensions about travel in general.
Great technology empowers its users and enhances the human experience. In hospitality, technology influences how effectively hoteliers can deliver on their optimal guest experience. This technology must be unburdened: While good hospitality can be planned, great hospitality must be allowed to happen 一 unrestricted and without friction.