Hospitality Is the Ultimate Cachet

Folks, we've got it, and others want it. The term, hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality represents a most worthy cachet, and we cannot afford to lose that edge.

Kempinski Hotels Dare to do Things Differently

Kempinski Hotels has a terrific reputation for extraordinary service and delivery in the world of five star properties. They also do some things differently, and the Brand has proven successful and resistant to some of the economic turmoil the rest of the market has experienced.

HR - Wherefore art thou? (What every CEO needs to know)

Human Resources was once thought to be a discipline of the future in the early 1990’s, when everything was so rosy and plentiful. Then, we had the high tech implosion, terrorism attacks, two wars, a global economic melt-down and very slow rebuild.

Is the Gaming Product and Value becoming diluted? How to Keep Ahead of the Curve

As an uncertified economist, even I can appreciate when the marketplace gets saturated. What does that mean for the business and their customer? We certainly are watching this play out on the Gaming landscape.

Shame on us in Hospitality. We have plenty of jobs, but everyone keeps on leaving

We in Hospitality are at a very interesting juncture. Everything has changed – our market, our business model, our guests, employees – really soup to nuts. Let’s take a look at the big picture, where Hospitality currently operates and a new way of thinking about our business.

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