21st Century Housekeeping

By Soenke Weiss - CEO, Optii Solutions Pty Ltd
For decades, the management of housekeeping labour has been reliant upon two pillars: the credit system and paying room attendants by the room. Now, with ever-increasing demands for operational efficiencies, is it time to review the basics of our management methodology? Housekeeping does many things, but there is this one thing that takes up 90% of its time: cleaning rooms.
Opinion19 Jun 2012