Even though still in the Buzz word stage, AI will play a massive role in our industry. Most will state that it will be a customer facing technology. From concierge robots who can interact with guests to chatbots and messaging.
Does anyone remember the NCR 4200. Used as the front desk and night audit posting machine? That dinosaur was replaced by what we thoughtlessly named the “PMS” (which would have been better named 'PMIS” for “information system.
M&As can be painful and expensive and require careful planning, investment and change management in order to be successful, writes Accor’s Floor Bleeker. Here is his advice for thriving during the process.
By Floor Bleeker - Chief Information Officer at Mövenpick Hotels & Resorts
“There’s an app for that!” is much more than a tired old joke when it comes to working together across time zones and continents. Floor Bleeker of Mövenpick has graciously agreed to share with us his insider list of apps that he and his colleagues use to improve their effectiveness as an IT department – and as a team.