10 Keys to a Better Sales & Marketing Team

The best companies don't hire sales employees and put them at a desk to "sell". The new "sales department" employees must first understand the overall company mission and processes by which the mission is achieved.

What's The Proper Amount to Tip a Waiter?

American diners are a fickle bunch. We love going out to eat but when the check comes we don't know what to do. How much should we tip? Is it 15%, 18%, 20% or more? It's gotten so bad that many restaurant chains now place a "tip guide" on the bottom of their checks that list the recommended tip in percentage and dollar amounts.

Talk About Giving Someone The Suit Off Your Back...

Here's one of the best examples of how to create customer loyalty that I have ever seen. It happened while I was working at the Hilton Newark Airport Hotel, in New Jersey, in 2003.

What's Your Idea of Perfect Service?

What do your customers expect from you? Do you live up to their expectations or only reach your own perceived "ceiling" of service? Are you "good enough"? Maybe. But good enough for whom?

5 Proven Ways Women Are Better At Customer Service

I know this may cost me my "man card" but there is no way a man can compete with a woman when it comes to providing great customer service, period!

Load more