Artificial Intelligence (AI) is checking into your hotel

Some industries remain stubborn and resistant to change by not embracing new technology as fast as others. However, over the last few years, the hospitality industry has seen dramatic technology changes with the sudden maturing of suppliers as a result of consolidation and larger more sophisticated supplier entrants, competing hospitality business-model entrants that leverage technology as a platform, and technology strategy changes as a result of brand management company consolidations.

The world has changed – we must reexamine the role of hotel IT manager

Four areas are driving a fundamental shift in the role, priorities and authority of the hotel IT manager, writes Carson Booth of Starwood Hotels & Resorts Worldwide. Hotel owners and operators must rethink how the role supports, protects and enables today’s hotel.