The Difference Between Loyalty Programs and Loyalty to a Brand

Loyalty is earned, and certainly not given, and there is a definite difference between loyalty programs and a guest's loyalty to a brand. Hotel loyalty programs might seem ubiquitous today, but nearly 60% of guests still don't belong to one.

The Trajectory of HospitalityNet

HospitalityNet has long established its reputation as the hotel industry's leading news portal for hospitality professionals and leaders. However, where did it all begin? Who was the pioneering mind behind this dominant showcase of hospitality leadership? Perhaps more importantly, where is it headed? What does the future of hospitality publishing hold? Recently, I had the opportunity to sit down with Henri Roelings, the Founder & CEO of HospitalityNet.

The truth about technology adoption in the hotel industry | Alan E. Young

Change is good – and often needed – but as Puzzle Partner’s Alan E. Young asks: Is it always welcomed? As we witness the gradual (or in some cases, rapid) evolution of new technology, we also witness the adoption process which follows suit.

Is Airbnb Hotelier’s Friend or Foe?

After the recent acquisition of HotelTonight, If there were any doubt as to Airbnb's true intentions of entering the OTA space and start aggressively competing with online travel agency giants such as Booking Holdings and Expedia, they need to be laid to rest immediately.

StayNTouch CEO and Director of Strategic Partnerships Talk Platform Power

The last few years have been a whirlwind of innovation for hospitality technology. Despite its longstanding reputation for being resistant to change and slow to adopt technological evolution, the industry has made impressive strides toward reinventing its future.

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