Small Business Success - Easy Tips That Will Help You Succeed

Whether you succeed in your small business, or fail, depends upon whether or not you pay attention to every decision that you make. As long as you are able to do the bare minimum, yet not skimp on quality for your customers, you will succeed.

ALL GM's - Five Imperatives for Improving Service Quality

THE DOWNTOWN Chicago Marriott hotel had been open for fifteen years before its management determined that two-thirds of all guest calls to housekeeping were to request ironing boards. This discovery prompted the idea of simply placing irons and ironing boards in all of the hotel's guest rooms, an idea that would cost $20,000.

Hotel Strategic Planning a Must

On a recent consulting project, my company was appointed to assist a hotel that has been open just over one year, to redefine the F&B offering and to also deliver a more substantial bottom line. During this period, I noticed the minimal strategic approach in the development of the concept in the preliminary stages and found the need to write the below to assist any other hoteliers or restaurateurs in strategic planning.

Restaurant Reservations - Technology v Human: More than just a reservationist

In an era of online reservations, many people continue to connect by phone to a restaurant to make a reservation. Be it a way to ensure they get that special request, or perhaps the ease of dialling from a google search when on the move, rather than going through the whole online process.

Hotel GM and The Owner - Communication

Carrying on from some previous posts, I have recently seen a small boutique hotels success being hindered through a difficult department head, who has direct relations and contact to the owner. This obviously a weapon against the General Manager.