Showing Up On Time

When I was a kid, my father taught me about being on time and why it is important. There were two times he gave me the "show up on time" lesson—neither of which I'll ever forget.

Live Up To A Higher Standard Of Service

A friend of mine recently told me about their bad experience at a restaurant. The server was very nice and extremely apologetic about the problems that happened throughout the evening—but there were still problems.

5 Ways to Deliver Better Service Just in Time for National Customer Service Week

National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy.

Yes is More Than an Answer. It’s an Attitude!

Customers don't like to be told no. Any request or complaint that is met with a negative response may only add fuel to the fire. That's why I've been intrigued for years by Cameron Mitchell's philoso.

That “Something Extra” You Offer to Make Customers Love You

In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. It's those companies that manage to stand out from the crowd that end up being successful.

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