Within an industry as competitive as hospitality, keeping up with, or rather, remaining ahead of trends will ultimately decide a brand's success. Those who fail to adapt and invest in those ideas and technologies which continue to move the needle and enhance the guest experience are sure to be left behind as our industry gears up for an exciting 2020.
The next time you leave your home, take a look around you. As you scan your surroundings, I want you to look for a common theme; what do most passerby's have in common? Today, we exist within a revolution.
1) No the one stop shop is not already here. Some vendors do cover multiple products but there is no all in one. 2) The biggest barriers for vendors has been geographical presence and legal / compliance per country, language and support.
The hospitality industry is on a path to technological innovation, and it shows no sign of changing course. Technology is — and will continue to be — at the core of a hotel's operations and the hospitality experience both in room, before and after the trip.
The hospitality industry, perhaps more than any other, is facing massive disruption. For large hotel chains, the continued onset and evolution of the digital age requires constant adaptation on behalf of brands.