Developing your employees is one of the best ways to both attract and retain top people in your industry. But some companies get so busy with the day-to-day running of their brand that they let employee training and improvement fall to the wayside.
A guest with a guide dog enters your hotel. How do your employees respond? If they’re like the hospitality employees that hotel consultant Peter Slatin has encountered, they might uncomfortably ignore him or “help” him by grabbing him without notice to guide him where they think he needs to go.
Leaders and managers are not the same. Your hotel may have great managers, but without great leaders, you’ll struggle to deliver the kind of service that keeps guests coming back. You’ll also struggle with keeping employees from leaving.
A new California law requiring businesses to train all employees in preventing sexual harassment has the potential to make your organization more productive and more profitable. “Training isn’t meant to be punitive,” said Amy Oppenheimer, a California attorney with more than 30 years of experience in employment law.
When tackling such complex issues as unconscious bias and cultural intelligence, it’s good to have a partner to help you make things clear. MFHA LogoThat’s true whether on a personal level or an organizational level.
How do you change your biases if you’re not aware of them? The simple answer is to become aware of them. The more complex answer is to recognize that you, and everyone else, has unconscious biases and to commit to discovering them.
More than 70 percent of foodservice employees surveyed in a recent study exhibited some form of unconscious bias, according to the Harvard University/Project Implicit study, reported in Nation’s Restaurant News.
For those of us in the hospitality business, it’s easy for our unconscious biases to allow us to jump to conclusions that can lead to stressful situations. While foodservice companies, for example, often pride themselves on addressing diversity in hiring and serving their customers, the industry harbors a high level of unconscious racial bias, researchers have found.