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American Hotel & Lodging Educational Institute Blog

California training law protects vulnerable workers and your business

A new California law requiring businesses to train all employees in preventing sexual harassment has the potential to make your organization more productive and more profitable. “Training isn’t meant to be punitive,” said Amy Oppenheimer, a California attorney with more than 30 years of experience in employment law.

The Importance of Making Your Staff Aware of Their Unconscious Bias

For those of us in the hospitality business, it’s easy for our unconscious biases to allow us to jump to conclusions that can lead to stressful situations. While foodservice companies, for example, often pride themselves on addressing diversity in hiring and serving their customers, the industry harbors a high level of unconscious racial bias, researchers have found.