Industry vet Jim Holthouser follows Steve DeSutter, who is retiring after serving as the company's CEO for nearly six years.
Embedding indigenous learning outcomes in a tourism curriculum: The case of Confederation College, Canada
Although hospitality and tourism students in business programs are taught to develop and market product that meets the needs of various demand segments by playing on the "authentic" cultural and heritage elements of destinations, they are rarely exposed to underlying justice and ethics concerns, especially as they pertain to Indigenous populations.
Using a grounded theory approach to understand the process of teaching soft skills on the job so to apply it in the hospitality classroom
In the competency research related to management, essential competencies include skills that can be classified as soft skills. This research seeks to better understand how soft skills are taught by managers on the job and to provide faculty with an understanding of this process so that faculty can replicate the efforts of managers.
IHG CEO Keith Barr discusses the group's strategy for 2020
By Taylor Peyton and Shashan Bao Successful hospitality companies are masterful at caring for their guests, but do they sometimes fall short when it comes to caring for their own staff? People-related challenges to effective performance abound, particularly regarding attracting and retaining top talent.
Federico J. Gonz!lez, President & CEO, Radisson Hotel Group, discusses the group's global transformation.
"Adulting": Going to work. Remembering to submit your tax return. Putting out the garbage. Hoovering before the dust bunnies form their own tiny army. Almost mechanic dealings with the things that keep our daily lives ticking over.
How to talk about hotel SEO in 2020
The importance of assembling a small group of advisors or mentors - specifically during the early stage of one's career. Seasoned executive search professional and human capital advisor
Hospitality organizations may spend tremendous amounts on improving the guest experience, but they still have ways to go in improving their employee turnover and training. The hospitality industry has a culture of high turnover and lack of training due to different internal and external factors.