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Education & Professional Development

The Institute of Hospitality and Amadeus Partner to Facilitate Innovation and Education in the Hospitality Industry

... The Institute of Hospitality (IoH), a global community of hospitality professionals, and Amadeus, an industry leading provider of hospitality technology solutions, are proud to announce a new partnership in which Amadeus will provide data-driven insight...

Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout

This study aims to examine (1) the singular mediation effects of surface acting (SA), deep acting (DA), and job stress (JST) between EI and burnout, (2) the sequential mediation effects of SA-JST and DA-JST between emotional labor and burnout, and (3) the moderation effects of coping strategies in mitigating the effect of JST on burnout.