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McKinsey’s Describes The eight trends that will define 2021–and beyond

Crises tend to give rise to remarkable innovations and insights. Today is just such a moment, raising challenges to many long-held beliefs about how companies should operate. In this episode of the Inside the Strategy Room podcast, McKinsey’s global leader Kevin Sneader talks with senior partner Celia Huber about the eight trends that will shape the post-COVID-19 economy, which he writes about in his recent article.

Dynamic Spend Management Practices in Higher Education: Three Considerations for Returning to Travel This Fall

The COVID-19 pandemic caused global disruption to daily operations at colleges and universities. In response to the seemingly overnight switch to a virtual environment, the financial accommodation for testing and personal protective equipment, and the need to address declining enrollment, higher education leaders have been forced to be more strategic with their expenditures.

Qmin Delivers 1 Million Meals To Healthcare Providers In 12 Cities Across 10 States

The founder of the Tata Group, Jamsetji Tata, said, “In a free enterprise, the community is not just another stakeholder in business, but is in fact the very purpose of its existence.” In line with this ethos, Indian Hotels Company (IHCL), South Asia’s largest hospitality company, today announced that it had crossed the milestone of over 1 million meals delivered by its culinary platform – Qmin to healthcare providers battling the fierce second wave of the pandemic.

Pandemic Impact Severe On Mumbai's Hotel Industry

The second wave of the pandemic caused by the variant of the COVID-19 virus, which was first identified in the United Kingdom has been the most severe in India. As a result, travel and tourism have been halted across the country, and the impact on the hotel industry is immense, especially in major cities such as Mumbai.

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The New Realities of Hotel Sales and Marketing

By Robert A. Gilbert

We know that the pandemic has changed hospitality sales and marketing, but how? In ways that you've probably imagined and others that you might not have. Senior-level hospitality sales and marketing executives - from both brands and hotel management companies (HMCs) - who participated in HSMAI's recent series of Executive Roundtable programs discussed the trends, challenges, and priorities on their radar a full year into this industry-disrupting crisis.

EU adds US to safe travel list

European Union governments in a meeting in Brussels have agreed to add the United States to their list of countries from which they will allow non-essential travel, EU diplomats said. Ambassadors from the EU’s 27 countries approved the addition of the United States and five other countries at a meeting on 16 June, with the change to take effect in the coming days.

Are we there yet?

By Arnie Weissmann

We are all that kid in the back seat, knowing we haven't arrived but unable to stop asking if we're there yet. Does the stream of border openings, cruise restarts and lifting of protocols, quarantine.

How Do Cities Bring Back Tourism?

Around the country, cities are recovering from a devastating year for business travel and tourism. Perhaps the biggest change? They’re finally showcasing the history of all the people who built them. In early March 2020, Van Johnson, the mayor of Savannah, Ga.

For Hotels, Restaurants A Cautionary Tale

By David Eisen

Vulnerability and loss of control are two of COVID-19’s biggest lessons. Unlike past threats, this one was unique in its ability to deliver damage under the guise of invisibility. It couldn’t be seen; it couldn’t be heard; it couldn’t be smelled; it couldn’t be touched.

Ideas with impact: What can hospitality organizations do to support employees and frontline staff?

By Nicole McQuiddy-Davis

In March 2021, Medallia, in collaboration with the School of Hotel Administration’s (SHA) Center for Hospitality Research, launched an online hospitality community to crowdsource ideas with impact. With the COVID-19 pandemic hitting travel and the hospitality industry especially hard, the community was conceived as a place for hospitality thought leaders, from industry professionals to SHA professors and alumni, to support each other with innovative ideas and solutions to the industry’s most pressing issues and challenges.

Extinction or Evolution? Three Hospitality Roles in Flux

By Mike Chuma

Hospitality work is one of the most enduring professions in human history, but it is not immune to the passage of time. Advancements in technology have made it easier for hotels to simplify operations, sharpen pricing strategies, and better know their customers.

RMS Releases 2021 State Of The Industry Report

RMS North America, a leading provider of cloud-based reservation and property management systems to the hospitality industry, released its 2021 State of the Industry Report. The report offers actionable insights on what travelers are looking for and how hospitality businesses can adapt to meet new consumer expectations.

Foodservice Management: Designing Solutions Through Diversified Perspectives (Marc Stierand)

By Marc Stierand

Foodservice is of increasing strategic importance as a differentiator for many hospitality businesses, and as a management subject it is core in all hospitality degrees. A crisis, like COVID-19, however, demands alterations to course content, because the effects of this and similar future crises are expected to have drastic and long-lasting effects.

Hospitality Management: What COVID-19 is teaching us about what needs to be taught

By Demian Hodari

Hospitality management education is an applied discipline; it not only applies general business theories and concepts to the hospitality industry (Morrison & O’Gorman, 2008), but it also builds theory from industry examples (Hsu, Xiao & Chen, 2017; Khan, 2019) and as a result provides pragmatic and practical learnings for university students and executive education participants.

Organizational Behavior: Thriving in a virtual workplace (Steffen Raub)

By Dr. Steffen Raub

Organizational behavior analyzes what people do in the workplace, and human beings - with their strengths and their weaknesses, their aspirations and their fears, their commonalities and specificities – as well as the factors that determine their behavior, will not change fundamentally in the very short term.

M3 Donates $100,000 to Support India COVID-19 Relief

In support of AAHOA’s recent $100,000 donation to organizations supporting COVID-19 relief efforts in India, M3 has matched the organization’s contribution with an equal donation of $100,000 to Samaritan’s Purse, an international humanitarian aid organization providing ongoing COVID-19 relief efforts in India.

Apptopia, Braze, And Skyscanner Release Trends And Predictions For Travel And Hospitality Industry

Braze, a comprehensive customer engagement platform, today revealed findings from its newest data report, Ready for Takeoff: 2021 Travel Industry Trends, Insights, and Strategies . The research includes findings from a survey of 9,500 consumers across 13 global markets conducted by Wakefield Research, which explored COVID-19’s impact on consumer behaviour, expectations, and sentiment around travel.

Why direct selling is experiencing its sweetest moment

Direct selling, both telephone and website, has gained a large share of sales during the pandemic, demonstrating its great sales capacity and resilience. This huge increase has meant that many hoteliers have changed their passive or neutral attitudes towards direct sales to considering it a strategic pillar in their distribution.

How Human Touch In Service Encounters Makes A Winning Customer Experience Strategy

By Sébastien Fernandez

This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have never been so important. In many countries, restaurants are closed. In other countries, tables in restaurants are kept separate at a significant distance, and service providers and customers wear masks.

Tourist Numbers Down 83% But Confidence Slowly Rising

Between January and March 2021 destinations around the world welcomed 180 million fewer international arrivals compared to the first quarter of last year. Asia and the Pacific continued to suffer the lowest levels of activity with a 94% drop in international arrivals over the three-month period.

Outside Of North America, Hotel Industry Recovery Is Sporadic

While the recovery varies widely, global hotel performance has shown signs of improvement across most world regions. From roadmaps to reopening across Europe to travel bubbles between key Asia Pacific markets and the overachieving Middle East in between, most of the world's hoteliers have started to finally see the light at the end of the tunnel.

HVS Market Pulse - Detroit

By Brandon Leversee

Prior to the COVID-19 pandemic, Metro Detroit experienced a decade of revitalization and growth. However, with the onset of the worldwide pandemic, the lodging industry faced a downturn that was greater than the past two lodging-market declines combined.

The Pandemic Strengthens RIU’s Commitment To Its CSR Allies

The worst crisis to have hit the tourism industry and in the history of the RIU hotel chain has not put the brakes on the company’s social commitment to its allies from the third sector. From 2020 to the present day, RIU Hotels has dedicated 1,593,017 euros to social investment as part of its Corporate Social Responsibility strategy, a department led by the CEO, Carmen Riu, whose work is focused on supporting health and development programmes in the local communities near the company’s hotels.

How Hotels Are Rising Up After A No Good, Very Bad Year

By Linda Emmenegger

Doom. Gloom. The news is absolutely littered with stories of businesses and industries falling victim to the effects of COVID-19. But what if we – those of us in the hospitality industry who have experienced the pains of the pandemic – gave a different slant to the story? Perhaps a making lemons-out-of-lemonade focus on how solutions are available to us so we can operate high-performing and profitable hotels.

UNWTO Hosts Tourism Leaders In Madrid

To celebrate the return of the FITUR International Tourism Fair, UNWTO united leaders from the public and private sectors to send out a strong message that tourism is ready to return. Secretary-General Zurab Pololikashvili welcomed distinguished guests to the Royal Theatre in Madrid, among them the newest UNWTO Ambassadors, including the manager of Atlético de Madrid football club Diego Simeone and model and entrepreneur, Valeria Mazza.

Future of Corporate Events According to GBTA Research Study

The Global Business Travel Association (GBTA) – the world’s largest business travel association and worldwide leader in education, research, networking, and advocacy for the industry, today publishes the findings from a study into organizations corporate meetings and events strategy as a result of the pandemic.

Cruise Lines As The Other Elephant In The Room For Hotels

By Larry Mogelonsky

As the hotel industry gradually morphs into the more-encompassing 'accommodations industry', we hoteliers still can't shake how much home sharing has changed our game. But these alternate accommodations aren't the only elephant that traditional hotel brands should fear, particularly in the aftermath of COVID-19 whereby cruise lines may relaunch with a bang.

COVID-19’s Impact On The Hampton Roads Lodging Market

By Chelsey Leffet

The Hampton Roads economy has long been supported by the federal government, the military, the aerospace industry, and the transportation and healthcare sectors. Lodging demand is also generated by tourism to the beaches and SMERFE-related transient and group travel.

Why Is Hotel Lending Stuck In Neutral?

By Emil Iskandar

Vaccine rollouts, an increase in local and regional non-air travel trends and higher transaction volumes are all positive news supporting an elevated degree of confidence for a market rebound. Multiple announcements made by large investment funds committing to substantial capital injections into the hospitality lending space will also provide a boost.

Pandemic practices we want to keep

By Arnie Weissmann

It has been noted that the pandemic accelerated existing trends that had previously advanced at a leisurely pace. Although there's much about the pandemic we want to leave behind, it's hard to ignore the innovations and incremental improvements to daily life that are byproducts of the Covid era.

Impact On Workers’ Compensation In Hospitality Due To Covid-19

By Thomas Cleary

Hospitality businesses need to understand how claims under Covid-19 will impact their business and their peer group. Any claims paid out will be recovered by the insurance companies paying the claims at some point by charging the specific business and the industry sector on a macro level.

Health Care Workers Are Among The Largest Share Of US Hosts

Just over one year since the World Health Organization declared COVID-19 a pandemic, we are still reminded on a daily basis of the heroism of our health care workers. From continuing to care for those sick with COVID-19 to administering life saving vaccines, health care workers are the keystone of our communities, putting their own wellbeing at risk to serve others.

Ramping Up Recovery Revenues With Integrated PMS Modules

By Larry Mogelonsky

We're in it for the long haul with COVID-19; vaccines are being approved and manufactured, but it will take quite some time for mass inoculation, and then there are these new variants to worry over. With this in mind, the anticipated recovery in Q3 2021 may not be a surge back to full occupancy - nor can it be given the ongoing physical distancing requirements.

Event Replay: World Tourism Forum - Lucerne Online Meetup Session #1 - 29 April 2021

Now is the time to talk about the future, challenge the past and come up with new business models. Join our first free 90-minute Online Meetup to hear from speakers such as Guy Parmelin (Switzerland's President and Member of the Federal Council), Nadia Fettah Alaoui, (Morocco's Minister of Tourism), futurist Matthias Horx, and CEOs Marcus Bernhardt and Johannes Reck.

California hotel workers laid off due to COVID-19 get rehire rights

As coronavirus cases drop and economic activity starts to return to normal, the hospitality industry will soon be able to begin replacing workers who were laid off due to the pandemic. Some cities in California, and now the entire state, have enacted requirements for how hotels and other businesses can fill open positions; my partner, Travis Gemoets, has summarized the new law below.

Hotel Industry Thought Leaders Will Tackle Ways to Master the New Rules of Revenue Strategy at the Virtual Revenue Strategy Forum (RSF)

Duetto, hospitality's innovative software as a service provider of revenue strategy solutions, in partnership with Silver Hospitality Group, announced today the first in a series of virtual Revenue Strategy Forums, designed to bring together leaders and practitioners who will examine the forces reshaping hospitality today and share innovations for navigating success through uncertainty.

Wyndham Releases 2021 Environmental, Social And Governance (ESG) Report, Highlighting Commitment To Operate In A Socially, Ethically And Environmentally Responsible Way

Wyndham Hotels & Resorts (NYSE: WH) – the world's largest hotel franchising company with over 8,900 hotels across nearly 95 countries and territories – today released its Environmental, Social, and Governance (ESG) Report highlighting its commitment to operate in a way that is socially, ethically and environmentally responsible.

A Time For Reflection

By Vijay Thacker

Spring has sprung a spiked surprise, second year running. And sadly caught us napping again. Lockdowns abound, soaring hopes have been negated; frustration and despair are rising – in different measures and pressures, depending on a person's station in life, and business responsibility.

Will Hotels welcome International Travelers in 2021?

By Pedro Colaco

It's been just over a year since Covid-19 became a global pandemic in April 2021. Hotels are finally starting to see some signs of life reflected in hotel bookings. According to market research by Guestcentric and Great Hotels of the World, published in the 13th edition of the Hotelier PULSE Report, booked nights in March 2021 outgrew bookings in March 2020 by 14%.

COVID-19’s Impact on the Los Angeles Hotel Market

By Luigi Major

The Los Angeles hotel market, along with the rest of the world, experienced an unprecedented drop in demand in 2020 following the start of the COVID-19 pandemic. Hotel occupancy declined to 49% in 2020, compared to 80% in 2019, while average daily rate (ADR) decreased to $139 in 2020 from $181 the previous year.

E.U. Set to Let Vaccinated U.S. Tourists Visit This Summer

American tourists who have been fully vaccinated against Covid-19 will be able to visit the European Union over the summer, the head of the bloc's executive body said in an interview with The New York Times on Sunday, more than a year after shutting down nonessential travel from most countries to limit the spread of the coronavirus.

Did The Pandemic Sabotage Hotel Sustainability Trends?

The pandemic forced hotels to alter how they operate, pushing health security to the forefront of the hospitality community's consciousness. But given these safety measures came with the onset of disposable goods that range from masks to menus, experts worried was that this new focus would derail the burgeoning industry trend to make your next stay more sustainable.

Pack Your Bag. Business Trips Are Coming Back

This isn't a widely shared opinion at the moment. Corporate road warriors have largely stayed away from airports during the pandemic, even as cooped-up Americans have taken advantage of the vaccine rollout to plan getaways and visits with family.

Business travel may never fully recover from COVID-19, analysts warn

With more than a billion vaccinations already administered against COVID-19, there's the tantalizing sense that we might soon return to our former traveling lives. In just the past few days, Greek Prime Minister Kyriakos Mitsotakis has said that his country would soon reopen for tourists, including Americans, and French President Emmanuel Macron told CBS News that France would allow vaccinated Americans into the country during the summer tourist season—"with a special pass, I would say.

Tourism After Lockdown: Travel Barriers

STR's Tourism Consumer Insights team has been keeping a close eye on traveler and tourism trends as the industry moves through the most optimistic point of the pandemic. The twists and turns of the COVID-19 pandemic have contributed to seismic changes in tourism.

Five Essentials For Present Day Hotel Operations

By Antoine Berberi

It has been one year since the historical COVID-19 pandemic made its debut, affecting the entire population and economies around the world. It is evident that out of all the industries negatively affected by this economic tsunami, the hospitality industry has been, and will most likely remain, the most impacted and the slowest to recover.

In Focus: Singapore

The Republic of Singapore is a metropolitan city-state and island country in Southeast Asia with a total land area of an estimated 714.3 square kilometres. It is situated at the southern tip of the Malayan Peninsula, between Malaysia and Indonesia.

Five Ways To Improve Service In Your Hotel

By Adam Knight

With everything that the past year has brought, it's completely expected (and normal) that a handful of basics have fallen off but as occupancy starts to pick up and basics aren't brought back in line quickly, your hotel could start to see more negative reviews than normal; and since overall reviews are down, it could be much harder to dig out of a slew of negative reviews, pushing you down the list and making it harder to grow your occupancy at the same (or better) rate than the market.

COVID-19’s Impact On The Albuquerque Lodging Market

By McKenna Luke

Amid a worldwide pandemic, the lodging industry is facing a downturn that is greater than the past two lodging-market declines combined. According to Visit Albuquerque, Albuquerque's RevPAR fell roughly 47% in 2020 from 2019 levels, driven primarily by occupancy losses of up to 33% compared to 2019 and ADR declines of up to 21%.

U.S. Market Recovery Monitor – 3 April 2021

Week Ending 3 April 2021 : Weekly RevPAR rose to US$65.34, which was a 4.2% increase week over week and the industry’s highest level of the past 56 weeks when indexed to 2019. RevPAR has increased week over week all but three times this year.

HVS Monday Musings: Medical Tourism In India

In the last decade, India has emerged as one of the leading medical tourism destinations globally. The presence of several high-quality, well-equipped healthcare facilities along with a strong base of highly skilled and specialized English-speaking medical professionals, offering world-class treatments at much more affordable costs compared to developed nations are some of the reasons for the growth of this segment in India.

2020 European Hotel Transactions

By Shaffer Patrick

Total European hotel transaction volume reached €8.5 billion[1] in 2020, representing a fall of 69% on 2019 (see Chart 1), which was the previous market peak at €27.1 billion. Even so, 2020 figures remain significantly ahead of those seen in the Global Financial Crisis, with 2009 seeing only €3.

​Life Science Spotlight: 5 Trends Impacting Corporate Travel Programs

The pandemic has impacted the corporate travel programs of almost every industry across the globe. The Life Science industry - comprising pharmaceuticals, biotechnology, medical devices, and biomedical technologies companies – will be more in the spotlight than ever in 2021 as we continue to navigate the first major global pandemic of this scale since the emergence of modern life sciences.

IBM report: Four things that will never be the same post-pandemic

After more than a year of quarantines and social distancing, the world is on the verge of opening back up since hundreds of millions of people around the globe have received a COVID-19 vaccine. IBM's Institute for Business Value polled more than 15,000 adults worldwide in February to gather opinions on everything from the workplace of the future, social trends, shopping and travel in a post-vaccine world.

U.S. Travel Reacts To Latest Job Figures

The U.S. Leisure & Hospitality sector gained 280,000 jobs in March and the industry's unemployment rate now stands at 13.0%—compared with 916,000 jobs gained and a 6.0% unemployment rate for the overall economy, according to the monthly employment report released Friday by the Department of Labor.

Rediscovering London

By Iqbal Ahmed

Visiting London ranks high on the wish-list of many people around the world who want to explore the town, and yet many native Londoners rarely venture beyond the river to see the other side of their city.

What COVID-induced changes in hospitality are here to stay?

By Soenke Weiss

The pandemic has fast‐forwarded guest technology plans as hotels across the world have taken steps to minimize all possible touchpoints. The go‐to guest apps have been those that enable online or contactless checking in, menu lookups or digitally executing guest in‐room requests.

Stepping into heart leadership, redefining resilience

By Anni Hood

If there is one group least likely to attract public sympathy for the challenges of the last 12 months it's probably corporate leaders. But it has been a tough pandemic for those at the top. Many have had to make and implement very difficult decisions, as well as displaying extraordinary versatility in responding to changing circumstances at rapid pace.

Time for a seat at the table

By Jane Pendlebury

The UK is witnessing a tentative re-opening now that we are at the end of March. Monday 29th saw the end of the Stay At Home rule in England and the fresh ability to meet up in private gardens. Frustratingly, this lifting of restrictions does not include hospitality's super clean and COVID safe premises until April 12th 'at the earliest'.

Tourist Arrivals Down 87% In January 2021 As UNWTO Calls For Stronger Coordination To Restart Tourism

The devastating impact of the COVID-19 pandemic on global tourism has carried on into 2021, with new data showing an 87% fall in international tourist arrivals in January as compared to 2020. The outlook for the rest of the year remain cautious as the World Tourism Organization (UNWTO) continues to call for stronger coordination on travel protocols between countries to ensure the safe restart of tourism and avoid another year of massive losses for the sector.

Spring Has Arrived In New England, Bringing With It Hope For Its Lodging Markets

By Sebastian Colella

After a long and grueling 12 months, spring has finally arrived in New England and with it, renewed hope for its lodging markets seems widespread across all six states. Although very little improvement has materialized through Q1 of 2021, there are many indicators that growth in lodging demand is around the corner.

Operating Observations From 2020

By Robert Mandelbaum

In 2020, U.S. hotels suffered the worst year of operating performance since CBRE began tracking profitability in 1938. During the year, the average hotel in CBRE's monthly survey of U.S. operating performance experienced a 78 percent decline in Gross Operating Profits (GOP) and achieve the lowest GOP margin (19.

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