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Marriott CEO Arne Sorenson On The Future Of The Hospitality Industry, Masks, And Furloughs

So you think you've had a rollercoaster year? Consider the tumultuous times of hospitality leader Arne Sorenson, the president and CEO of Marriott International. On the heels of the purchase and integration of Starwood Hotels and Resorts into the Marriott organization and a period of unprecedented growth for the combined company, Sorenson was diagnosed with Stage Two pancreatic cancer.

How Safe Are Hotel Pools This Summer?

In a mask-wearing, socially-distanced world, much has changed about the way we travel. But as states enter later phases of reopening plans amidst the COVID-19 pandemic, with hotels finally welcoming travelers back, some summer staples of travel remain.

Expedia Group Launches Complimentary Education Journey for Travel Industry

Expedia Group Academy officially launched last week, migrating from the Expedia Group Academy LinkedIn group to a new online learning platform. The company's new complimentary education program is designed to help displaced or furloughed travel workers expand their skill sets, develop professional networks and open career opportunities while the industry starts the road to recovery from the impact of the COVID-19 crisis.

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How COVID-19 Will Change Air Travel As We Know It

In the heart of Australian outback lies Alice Springs. The town - colloquially known as Alice - is the site of indigenous human presence dating back nearly 30,000 years. More recently, however, a new (and admittedly very different) type of settler has descended upon Alice.

Making sense of artificial intelligence: AI in the (Increasingly Virtual) Workplace

The advent of the pandemic has resulted in the virtualization of many jobs, perhaps permanently. The associated increased quantification of the workplace will enable the accelerated adoption of AI. As our private and professional lives inevitably blur as we work more from home, we need ethical rules more than ever about how companies can use employee-generated data and deploy AI in the workplace.

How Big Hotel Brands Have Stepped Up Their Hygiene Game

The consequences of the COVID-19 pandemic have rattled the tourism and hospitality industry. The cancellation of flights, conferences, events and hotel reservations have left the industry in sharp decline, with planned travel down 80-90% and global losses estimated at $300-450 billion.

What it's like to stay in a hotel right now.

This is the Dorchester Collection's grand country estate on the edge of Windsor Great Park, a white chiselled Georgian mansion at its heart, with sunken gardens, pathways through sweet meadowland and a clippety-clop reputation for its polo club, fields and royal guests.

Lack of high-spending US travelers will prolong economic recovery of dependent EU destinations, says GlobalData

US tourist expenditure in Europe is expected to decline from US$116.1bn in 2019 to US$63.2bn in 2020, showcasing a 45.5% drop. As infection rates across the US surge, this invaluable source market is still a long way from recovery, which will only make matters worse for EU destinations that are major beneficiaries from US tourism, says GlobalData, a leading data and analytics company.

Inflection Detection: How Travel Brands Can Discern And Capture Upswings In Demand

By Carolyn Corda

Very few people are traveling now, but the $2.9 trillion question is when will people start booking travel again. The World Travel and Tourism Council (WTTC) predicts that a staggering 197.5 million travel and tourism jobs are at risk of being lost if travel restrictions are only lifted after the summer - an alarming 96% rise from the most recent prediction of 100.

Impact of COVID-19 on the Tucson Hotel Market

By Luigi Major

As with the rest of the country, the Tucson lodging market has been negatively affected by the ongoing COVID-19 pandemic. After reaching an all-time peak in performance in 2019, following eight years of nearly year-over-year growth, hotel performance came to a screeching halt in early March when travel restrictions began to take place around the country.

Horwath HTL Sentiment Survey: Greece Travel Sentiment Survey

Hotels and destinations need to overcome the initial shock of the Covid-19 pandemic and it's repercussions, and quickly understand the new environment within which they will need to operate. An environment with almost zero bookings, a crashed demand, increased operational costs, health & safety protocols and procedures, closed borders, different sentiments amongst people, different needs and a shortened season that will most probably become less that 80 days and mostly domestic-oriented.

Pandemic taught hotel industry to live with zero revenues and with fixed costs turning variable: Puneet Chhatwal

By Puneet Chhatwal

The last time when we interacted, things were looking down. There was virtually no business for the hospitality/hotel sector. Are things looking up now? Or is this just a start and there is a long road of recovery ahead for Indian Hotels?It is a start and we are very happy that the start has happened in some of the key sources of revenue or business for us.

Strong Indications Consumer Confidence Is Slowly Returning

By Sarah McCay Tams

Consumer confidence is slowly returning, with two main trends: short-term booking windows and long-term reservations towards the end of 2021, reports the latest edition of the Duetto Pulse Report, which tracked data from June 15-28 across three key hotel metrics - bookings, cancellations and web traffic.

American Gaming Association (AGA) and Reed Exhibitions Cancel Las Vegas' Global Gaming Expo (G2E)

Today, the American Gaming Association (AGA), with partner Reed Exhibitions, formally announced the cancellation of the Global Gaming Expo (G2E), the gaming industry's top global event. The show's organizers are committed to facilitating economic, education, and networking opportunities for the global gaming industry through a series of virtual G2E events throughout the rest of the year to better reflect the current environment.

Getting Back On The Road: 9 Things To Plan For As Travel Resumes

Around the world, travel restrictions are gradually being eased. In recent weeks, a number of countries have allowed domestic travel to resume. Some have even restarted - or announced plans to restart - international travel through the formation of "travel bubbles" and "travel corridors", where borders are only being opened only to visitors from certain countries.

Small Luxury Hotels of the World TM Announces ‘Stay Small, Stay Safe’ Initiative As Hotels Prepare to Welcome Travellers

Small Luxury Hotels of the World (SLH) has launched a 'Stay Small, Stay Safe' initiative offering enhanced health and detailed safety guidelines for all 520 member hotels in 90 countries. SLH has always been a champion of elite independent hotels with the utmost standards, and as more than 330 member hotels have now reopened and many more prepare to open in the coming weeks, the programme provides peace of mind for guests as they prepare to travel the world once again.

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

A new study by SiteMinder, the global hotel industry's leading guest acquisition platform, highlights the commitment of Spanish locals to the country's tourism sector beyond COVID-19. SiteMinder's latest Changing Traveller Report, based on the survey responses of 570 Spaniards, has found that over 90 percent plan to travel before the end of 2021, with almost 50 percent hitting the road in the next three months.

The Shorter The Better: ‘Quickie Trips’ Are Trending as a Majority of Americans Look to Travel This Summer With Added Precautions

After months of quarantine, Americans are reporting feelings of isolation, burnout and that they are in need of a break, but have yet to take one. A new survey* conducted by online travel site Hotwire® reveals 62% of Americans haven't taken a vacation day since the start of COVID but interest in local travel and shorter trips is rapidly growing.

Hotel Sentiment Survey Results: What Does Re-Opening Look Like During a Pandemic?

By Nicki Graham

In a recent survey conducted at Cendyn, we spoke with hoteliers from across the globe and asked them how they are managing their re-opening strategy during a global pandemic. As a reminder to all, hotels are in different situations across the globe - not every hotel is closed right now but many were closed for a significant time and are just re-opening or planning to re-open, albeit at a limited capacity.

COVID Uncertainty Does Not Discourage European Hoteliers

By Thomas Mielke

As the UK prepares for reopening the hospitality industry, AETHOS sought to get a clearer picture of the sentiment amongst branded as well as independent hotel operators. The idea - to contrast the mood of the British hospitality industry with that of a country where hoteliers have already had a little 'head start' due to the earlier lifting of restrictions.

Groups360 Announces Strategic New Product Features

Groups360™, a leading online marketplace for meetings, today announced the release of new product enhancements to GroupSync™, the first truly transparent and efficient online platform for searching, sourcing and booking venues and hotel rooms across a wide selection of brands.

African Hotel Pipeline Resilient Despite Unprecedented Challenges

By Wayne Troughton

Acknowledged as one of the African continent's leading hospitality investment experts, Wayne Troughton of HTI Consulting shared unique insights in the first 'Virtual Hotel Club' held in early July, a dynamic and informal Pan-African platform for hospitality industry stakeholders the way forward within the industry at this time of crisis.

Study: SF Cleaning Ordinance To Cost Hotels $47 Million

The San Francisco Board of Supervisors' Healthy Buildings ordinance will cost San Francisco's 215 hotels $220,000 each adding more than $47 million in annual industry costs, extending hotel closures and extending joblessness for 15,000 employees, according to an independent analysis of the ordinance's cleaning mandates.

"Turning trash into treasure": Kempinski Hotels Expands the Partnership with Clean the World to Enhance its Recycling Activities

Geneva - Continuously striving to reinforce its commitment to improve environmental impacts and support social initiatives is a key objective of Kempinski Hotels. To further expand the partnership with Clean the World, a leader in global health dedicated to sustainability around water, sanitation and hygiene, in the past six months more Kempinski hotels have joined the programme and the number continues to grow.

The Reopening of Las Vegas Casinos During the COVID-10 Pandemic

By Shannon S. Okada

On March 17, 2020, Nevada's Governor Steve Sisolak ordered the closure of Nevada's non-essential businesses and urged residents to implement social-distancing measures to reduce spreading COVID-19. Governor Sisolak authorized certain businesses, including restaurants, barbershops, hair salons, and most retail businesses, to reopen with limitations beginning May 9, 2020, and Nevada began its emergence from the pandemic shutdown.

Plotting the Comeback for Hotels in a COVID-19 Environment

By Dan Skodol

For the past nine weeks since our original blog post, we've continued to track hotel selling rates, planned opening dates, occupancy, and usage of out-of-order rooms among our client hotels. It's been interesting to monitor the extent to which hotel reopenings have stayed on track with initial plans and how demand has responded to the reopenings.

Hotel Industry Launches Training Course To Advance Safe Stay Guidelines

To further expand the hotel industry's Safe Stay initiative, the American Hotel & Lodging Association (AHLA) today announced COVID-19 Precautions for Hotels, an online course developed in partnership with the American Hotel & Lodging Educational Institute (AHLEI) and created to help hotels train their staffs on the enhanced safety and cleanliness guidelines.

Is This A Moment In Time For Serviced Apartments?

By Max Thorne

We are all navigating challenging circumstances as a result of the recent COVID-19 pandemic. However, I am optimistic and naturally lean towards seeking the positives in people and situations, which I have demonstrated through my 30+ years in the serviced apartment industry.

The Coming Apocalypse for U.S. Airline Labor

Throughput at U.S. airport checkpoints, TSA figures show, is rising fast from its April lows. Twice last week, volumes topped 600,000, compared with fewer than 90,000 in mid-April. It's still a small fraction of what a typical June looks like, but people are indeed traveling more as summer begins.

HVS Asia Pacific Hospitality Newsletter - Week Ending 3 July 2020

Singapore and Malaysia Agreed to Allow Cross-border Travel for some Residents and Business Travellers, Several Attractions Commence Gradual Reopening in Singapore, Maldives to Reopen Borders with Minimal Restrictions from Mid-July, Malaysia Airlines Resumes some International Flights in July, Thailand Reopens International Boarders Aiming for Medical and Wellness Tourism.

UNWTO And Telefónica Partner To Help Destinations Use Data And AI To Drive Tourism’s Sustainable Recovery

The World Tourism Organization (UNWTO) has strengthened its partnership with Telefónica, the Spanish multinational telecommunications company. As tourism restarts around the world, Telefonica deepens its collaboration with the United Nations specialized agency to advance market intelligence in order to accelerate the sector's recovery from the impact of COVID-19.

What’s Changing for Hotel Management Company Digital Marketers

Throughout the coronavirus pandemic, HSMAI has served as a resource to connect peer groups to discuss the changing landscape. Having hosted a virtual Executive Roundtable for brand chief digital officers on June 23, HSMAI hosted a similar program for hotel management company CDOs on June 24, giving participants a chance to catch up and share new insights since the last roundtable for this group was held in April.

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

A new report by SiteMinder, the global hotel industry's leading guest acquisition platform, highlights a shortening trip duration for French travellers in the wake of COVID-19. SiteMinder's latest Changing Traveller Report, based on the survey responses of 553 French holidaymakers, has found that more than 40 percent of holidaymakers will be taking shorter trips than normal in the months ahead, and more than 64 percent will organise their travel within a month of leaving while six percent will not book ahead at all.

Grounded: The Future of Travel

Will the world start traveling again at the same pace, or will businesses discover the merits of virtual convening? Will the sharing economy ever fully recover? How does the cruise industry and low-cost leisure travel rebound in a world that demands social distance? Brian Chesky, Co-founder, CEO and Head of Community, Airbnb; Arnold W.

Do Not Let Covid Infect Your Brand

By Keith Kefgen

The first thing that came to mind when Marriott International furloughed two-thirds of its corporate and property staff was - Is this going to severely impact the Marriott brand and the relationship with their most important asset: PEOPLE.

What It’s Like To Stay In A Luxury Hotel Right Now

Travel came to a standstill in the United States in March, as the coronavirus emptied roadways, attractions, restaurants, bars, hotels and the skies. But there's finally some movement. As the lockdown lifts in cities all over the globe, more and more hotels are reopening.

Serving up the future: Technology in F&B

By Kimberly Yoong

Even as the adoption of high-end technology became increasingly prevalent across industries around the world, the hospitality industry had long resisted indulging in automation, insisting on the value of the 'human touch'.

New hotel cleaning protocols will cost hotels over $130k per year

By Soenke Weiss

As new hospitality cleaning protocols are being released on a daily basis worldwide, we have worked with our hotel partners to calculate the cost of implementing the new cleaning requirements. Initial analysis shows that hotels will need to budget around $130,000 for a 250-room hotel, running at around 60% occupancy.

The best in hospitality debate: RISE, episodes 1-5

By Beatrice Venturini

RISE is an exciting and relevant weekly conversation between industry professionals and students, graduates & job seekers in the Travel, Tourism & Hospitality sector. Reconnecting, reflecting and re-examining where in the world we are, and above all, separating the news from the noise.

UNWTO Members Meet To Enhance Cooperation, Build Trust And Restart Tourism In Asia And The Pacific

Representatives of 29 Member States and territories joined private sector leaders to identify ways of restarting tourism across Asia and the Pacific region in a safe and sustainable manner. The 32nd meeting of the Joint Commission for Asia and the Pacific of the World Tourism Organization (UNWTO) was held as growing numbers of countries begin to re-open their borders to tourism.

What four Housekeeping concerns are keeping you up all night?

Over the past 10 weeks, Optii has been fully analyzing over 37 COVID-19 cleaning protocol initiatives by top brands and management companies. We have also been in constant communication with industry leaders to learn about their main Housekeeping concerns related to the new cleaning and safety protocols they are implementing to keep their staff and guests healthy and safe, while limiting the risk of legal liability they might face in the future.

Tech Visionary and Entrepreneur Einar Rosenberg Talks About Critical Must-Have Hotel Solutions for a Post-Pandemic World

By Alan Young

The term 'visionary' is hardly a novel concept, especially in an age so defined by digital expertise and thought leadership. But, what exactly defines a visionary? Is it an exceptional idea? A desire for continued innovation? Or, perhaps, foresight for what is to come in any given industry space? In the case of Einar Rosenberg, it is all of the above.

InterContinental Hotels Group PLC Pre-Close Update

The pace of hotels reopening has continued to accelerate through the second quarter, with only 10% of the global estate currently still closed. In the Americas region, around 5% are closed; these are predominantly managed luxury and upscale hotels, and those outside of the US.

Why More Travel Brands And Destinations Should Amplify LGBT+ And Diversity Efforts As We Enter A “New Normal”

By Loren Duran

We've seen that the COVID-19 pandemic has triggered global diversity efforts, rallying together as minority groups have been negatively targeted. In a time where people are hypersensitive when making decisions, especially around travel, it is the responsibility of brands to connect with consumers on a deeper level via their communications.

The Importance of Sporting Events for the Las Vegas Market

By Shannon S. Okada

By the time Nevada's Governor Sisolak ordered the closure of Nevada's non-essential businesses and urged residents to implement social-distancing measures to reduce the spreading of COVID-19 on March 17, 2020, the National Hockey League (NHL) and National Basketball Association (NBA) had suspended their 2019-20 regular seasons, and Major League Baseball (MLB) had suspended its Spring Training and delayed the start of the 2020 regular season.

Bali tourism virtual travel event taps on specific hotel reopening issues including travel bubbles, the Chinese market and wait for Indonesia’s government’s go-ahead

Waiting on the government's go-ahead, travel bubbles and a lack of domestic tourists are the overriding concerns for a Bali travel industry trying to battle through the COVID pandemic according to key leading speakers at the recent 'Bali Tourism - The Way Back' virtual event organized by Delivering Asia Communications and C9 Hotelworks together with the Bali Hotels Association and Horwath HTL.

Health, Safety And Hygiene Procedures - Our 10 Commitments

Swiss Belhotel International has announced plans to implement new health and hygiene measures to reassure travellers of a renewed focus on guest wellbeing in the wake of COVID-19 (coronavirus). The company has placed 10 additional Health and Safety commitment steps which have been created by the senior executive team and the health & safety committee, which will build on existing health and safety regimens.

21st Century Healthy Hotels and Resorts

By Tim Lemons

The rapid onset of the novel coronavirus and resulting COVID- 19 has stopped the world-wide economy, thus adversely affecting business and industry at large. Specifically, the hospitality industry has been hard hit as the vast majority of hotel and leisure properties have been forced to close to slow the widespread advance of this virus and limit the death and pain left in its wake.

Accor's Partners’ Voice

All around the world and since the beginning of the crisis, our owners have been mobilizing to support people in need. Let's take a look back at these solidarity initiatives in France, Brazil and Italy.

Small Island Destinations In Critical Need Of Urgent Support As Tourism Plunges, UNWTO Warns

Without strong support, the sudden and unexpected fall in tourism could devastate the economies of Small Island Developing States (SIDS), the World Tourism Organization (UNWTO) has warned. Since tourism is a strong socio-economic pillar of many SIDS, the impact that COVID-19 is having on the sector places millions of jobs and businesses at risk, with women and informal workers the most vulnerable.

Airbnb CEO: Travel may never be the same

Airbnb co-founder and CEO Brian Chesky told Axios in an interview that global travel may never fully recover, and that he sees a future where people travel much more within their own countries, possibly for longer stays.

Utility Players as a Way to Save Hotels on Staffing

By Larry Mogelonsky

The post-COVID recovery will not mirror the initial reactions to the global lockdown for the hospitality industry. Namely, with hotels shutting down and laying employees off in droves, most properties will be reluctant to rehire all those previously let go because occupancies will take a long time to get to their pre-pandemic levels, thus not necessitating full staffing and recruitment.

Re-Negotiating Your Management Agreement: The Owner’s Perspective

By Alex Sogno

COVID-19 introduced the hotel industry to a lot of uncertainties for the future. It also revealed several weak spots and high-risk areas within hotel management agreements (HMA's). As these weaknesses become more evident, it is important to decide which points to focus on, how they can be adapted moving forward, and how each party can make the necessary adjustments to help each other out.

Gaylord Hotels Re-Open Today Marking a Positive Return for the Hospitality Industry

Today marks a significant milestone in the return to business of the U.S. hotel industry, as three sprawling resorts reopen their doors. Ready to welcome back travelers this summer, Gaylord Rockies in Colorado, Gaylord Palms in Florida and Gaylord Opryland in Tennessee join the recently opened Gaylord Texan to offer four hotel and entertainment destinations that provide a multitude of experiences within acres of indoor space as well as outdoor pool play.

The end of tourism?

Of all the calamities that befell tourists as the coronavirus took hold, those involving cruise ships stood apart. Contagion at sea inspired a special horror, as pleasure palaces turned into prison hulks, and rumours of infection on board spread between fetid cabins via WhatsApp.

How To Show The Welcoming Smiles Behind The Masks Of Your Hotel Staff

By Doug Kennedy

As part of the hotel and lodging industry's effort to help guests feel safe about traveling during the current COVID-19 pandemic era, nearly all are requiring hotel staff to wear facemasks. However, one down-side is of course the fact that our colleagues can no longer share their warm and welcoming smiles as they greet guests at the front entrance, pass by them in hallways and corridors or when serving them in dining and recreational outlets.

Your Home at Your Fingertips: Four Seasons Launches New Digital Experience for Private Residence Homeowners Worldwide

TORONTO, - Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has expanded its award-winning App and Chat platforms with enhanced residential features, giving Four Seasons Private Residence homeowners and residents the ability to connect with their designated residential teams from their phones, tablets or computers.

How To Ace Online Classes In College?

Online classes offer incredible opportunities for students. The increased flexibility appeals to a growing number of those pursuing higher education, with nearly 1 in 6 students enrolling in exclusively online classes and more than one-third of students taking at least one online class throughout their studies.

Is It Safe To Stay In A Hotel, Cabin Or Rental Home Yet?

After nearly three months of quarantine, millions of Americansan overnight trip, a weekend getaway, a summer sojourn. With states reopening, that's now possible, with a caveat. Before coronavirus, few people likely thought twice about staying in a hotel room, rental home or cabin in the woods.

Focused On What Matters: Embracing Humanity. Protecting The Planet. MGM Resorts International’s 2019 Social Impact And Sustainability Report Now Available

LAS VEGAS - MGM Resorts International (NYSE: MGM) today announced the release of the 2019 Social Impact and Sustainability Report Focused on What Matters: Embracing Humanity. Protecting the Planet. The report builds on the Company's commitment to create a more sustainable future, while striving to make a more positive impact in the lives of its employees, guests and in the communities where the Company operates.

AAHOA moves 2020 convention online

AAHOA has announced that its 2020 Convention & Trade Show will not proceed in person due to new health and safety guidelines for combatting COVID-19 issued by the Florida Department of Health. The event originally was scheduled to be held April 12-15 at the Orange County Convention Center and was rescheduled for Aug.

Travel and Healthcare in a Post-COVID-19 World

By Jenny Cohen Derfler

Few anticipated this crisis. Everyone is speculating - although "fantasizing" might be a better word - about what the post-COVID-19 world will look like. Experts say that the situation could be under control in the countries that became infected first, but the COVID-19 situation changes too fast, so it is difficult to predict the future.

22 Best Practices For Your Wellness And Spa Department During And Post-COVID-19

By Alex Sogno

Sooner or later, COVID-19 will be a thing of the past. However, as the crisis will pass, many things will have changed. New ways of working, new consumption patterns, a new way of interacting with people, and most certainly, cleanliness standards as new ways of measuring the attractiveness of hotels will become the norm.

Horizon Properties Group Maintains Business Continuity with Aptech’s PVNG During CV19

PITTSBURGH - "I came onboard Horizon Properties Group in late 2015 and started to review cloud-based hotel accounting software systems. This was three years before the CV19 difficulty began. When we deployed Aptech's PVNG Enterprise Accounting this February we did not plan for a pandemic, but PVNG has been instrumental in our business continuity because now we can oversee financial performance and effectively manage operations remotely," said Joshua M.

Will Hotel Technology Ever Rule The World?

By James Harrison

Will Hotel technology Ever Rule The World? An interesting topic that I came up with, almost as a humorous, tongue in cheek look at an automated future in hotels. However, I first thought of the idea in December 2019, and planned to publish an article in March 2020.

Major Las Vegas Development Projects Status Update

By Shannon S. Okada

As of the end of January 2020, prior to the closures of businesses determined to be non-essential and the announcement of stay-at-home recommendations due to COVID-19, the Las Vegas Convention and Visitors Authority (LVCVA) indicated that construction of over 12,000 hotel rooms was scheduled to be completed by 2023.

Global Tourism Organisations Unite to Create Coalition for the Future of Tourism

Six organisations have come together for the first time to form The Future of Tourism Coalition with the global mission to place destinationsat the centre of recovery strategies - the Centre for Responsible Travel (CREST), Destination Stewardship Centre, Green Destinations, Sustainable Travel International, Tourism Cares, and the Travel Foundation, with the guidance of the Global Sustainable Tourism Council (GSTC).

As Tourism Restarts, UNWTO Notes “Strong and Rapid” Governments’ Response to COVID-Challenge

Governments around the world have responded quickly and strongly to mitigate the impact of COVID-19 on their tourism sectors, new research from the World Tourism Organization (UNWTO) has found. As many destinations begin to ease restrictions on travel, the specialized United Nations agency has released its first Briefing Note on Tourism and COVID-19, illustrating efforts taken to safeguard jobs and lay the foundations for recovery.

Best of HFTP to be First Hospitality Industry Conference Deploying Telemedicine to Support Attendees and Exhibitors

As associations and companies prepare to return to meetings and events, assurances are required that related travel and social interactions are safe. Hospitality Financial and Technology Professionals (HFTP®) announced today that it will the first hospitality industry conference to deploy telemedicine to support attendees and exhibitors of its "Best of HFTP" conference October 26-29, 2020 in San Antonio, Texas USA.

What the Future Holds for Sales Professionals

Things have changed drastically for every discipline in the hospitality industry over the past four months, including sales. As hotels are opening back up, many hospitality professionals are wondering which of these changes should be permanent — if any.

Meliá Hotels International prepares its Hotel Teams for Reopening after Covid-19

Talent, the commitment of people and their ability to manage change in the new post-Covid-19 scenario will be the keys to success in making progress towards the new normal in travel and tourism. Meliá Hotels International (MHI) is therefore reliant on its internal teams to make all the difference and ensure that hotels are reopened with a correct implementation of all the new health and safety protocols while also delivering the differential hotel experience that customers expect in MHI hotels.

Being a Successful Revenue Leader During This Time

What makes a good hospitality revenue professional during these uncertain times? Members of HSMAI's Revenue Optimization Board (ROAB) discussed this question on a call on June 11. Their answers were wide ranging, but most agreed that it goes beyond simply being technically skilled — and that today's environment brings soft skills into the limelight more than ever.

Introducing Airbnb Enhanced Clean

Airbnb's enhanced cleaning protocol—the first overarching standardized guidelines for cleaning and sanitization in the home sharing industry—is now available to support hosts and governments in advance of reopening communities for travel.

The Europe Travel Ban: What's Open And Who Can Travel

The 2020 Europe travel ban is a setback for world travelers and those with family on two continents. But borders within the European Union (EU) are starting to open for travel. EU residents initially have the most freedom to travel, which began on June 15, 2020.

HVS: Emerging Hotel Brands

By Brittany Hart

As COVID-19 was declared a global pandemic by the World Health Organization (WHO) on March 11, the hospitality industry began to experience sharp declines in lodging demand given the cancellation of events and the travel restrictions set by the government, which contributed to the drop in all performance metrics.

Independent Hotel Owners Should Look At Integrating Their Assets Into A Portfolio

By Gustav Bjoern

Stronger together! Merge to survive… and thrive! For hotel owners and investors, access to friendly capital, shared resources and additional capital appreciation provided by entering assets into a partnership - that famous "portfolio effect", can these days be what stands between survival and losing control.

Service Failures: 5 Basic Steps To Customer Service Recovery

Failures in customer service are inevitable. Whether you're just starting out as a business or a well-oiled machine, you're bound to slip up and disappoint a customer at some point; your reservations desk forgets to accommodate a special request, your airline has to cancel a flight to a popular holiday destination, or a waiter in your restaurant is having a bad day and is impatient with an elderly couple.

Hyatt Debuts Path Forward, Focusing on Safety and Wellbeing

Hyatt Hotels Corporation (NYSE: H) today announces Hyatt's path forward to welcome back guests and customers to Hyatt hotels, helping them once again experience the joy of travel. With a focus on safety first and wellbeing always, Hyatt is reimagining the hotel journey with new amenities and offerings and taking comprehensive steps to implement enhanced protocols that help colleagues feel comfortable and confident at work.

A Quick Review of 2019 Industry Performance

By Robert Mandelbaum

Given the extreme negative impact of COVID-19 on the U.S. lodging industry in 2020, we recognize the limited practicality of benchmarking the bleak 2020 operating performance of hotels against the relatively prosperous 2019 benchmarks.

Beware the Post-Pandemic Cruise Surge

By Larry Mogelonsky

In the midst of this COVID-19 isolation period, we hoteliers are all mulling over how travel behavior will change and where customers will come from following the end of lockdown. One thought therein pertains to the conversion of cruise travelers; the going argument being that cruise lines have gained near-permanent notoriety as 'floating petri dishes' during this whole ordeal and that many leisure consumers will opt for traditional hotels because of this stigma.

Meliá Hotels International prepares for Summer in Spain with the Reopening of more than 60 Hotels up to July

Meliá Hotels International, the leading hotel company in Spain, will start opening some of its hotels in Spain in June and eventually have almost 60 hotels open throughout the country in July. This number will increase if there is sufficient demand, with the company fully committed to getting as many people as possible back to work and helping to stimulate the economy.

Travel Predictions for Summer 2020 After Two Seasons of Pandemic and Social Unrest

By Dr. Zongqing Zhou

It is relatively difficult to predict summer travel, particularly after the massive national protests that add a potentially tide-turning consumer psychological breaker. But, if the protests do not trigger a second wave of the pandemic, the threat of contamination by the coronavirus will be drastically reduced in the minds of the travelers and we may expect a more peaceful and steady increase of travel for the latter part of summer.

Cambria Hotels Awards New Franchise Agreements, Expands With New Groundbreakings

ROCKVILLE, Md., Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues its impressive year of growth having recently surpassed 50 open hotels. Cambria has signed several franchise agreements since the beginning of the year, adding to its robust pipeline in major markets such as Jacksonville and Tampa, Florida; Nashville, Tennessee; and Atlanta, Georgia.

Hospitality Experts Confident in Recovery of Primary Markets by Q4

According to the new research, 80% of HSMAI members expect to see signs of hotel recovery in their primary markets by Q4 2020. Still, many acknowledge that hoteliers will need to significantly adapt their business models to capitalize on this according to a new series of eBooks released by Amadeus, an industry-leading provider of hospitality technology solutions, in partnership with global hospitality organizations, Hospitality Sales and Marketing Association International (HSMAI), the Institute of Hospitality (IoH) and the Hospitality Professionals Association (HOSPA).

A Four Phase Theory to the Return of Travel

By Jacki Brown

As members of the hospitality industry, we are full of questions about what the future of travel will look like, how it will evolve, and especially when it will return. As travelers ourselves, full of wanderlust and a desire to see and connect with new cultures, we're all individually grappling with how COVID-19 has and will continue to impact our lives in the foreseeable future.

Shangri-La Group Welcome Guests Back with Enhanced Hygiene Protocols Under “Shangri-La Cares” Commitment

Shangri-La Group announced today that it is introducing the "Shangri-La Cares" commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide. As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic.

COVID-19: Hospitality Employee Sentiment Findings

By Bhavna Bhatia

The last few months have been unprecedented difficult times for the hospitality and travel industry employees who were severely impacted. Hotel closures as well as travel halts have naturally forced companies to take measures that have resulted in furloughs, terminations, and salary cuts.

WTTC Welcomes The Beginning Of The Recovery Of Travel Across Europe

Gloria Guevara, WTTC President & CEO, said: "WTTC welcomes the reopening of borders and the easing of travel restrictions across Europe, and applauds the European Commission (EC) recommendation to Schengen Member States to lift all internal border controls by June 15 and international travellers from July 1, as well as the recently announced website Re-open EU to help travellers plan their European holidays.

100 Ideas For The Food & Beverage Industry Post COVID-19

By Alex Sogno

The COVID-19 crisis led to major structural and operational changes for the restaurant industry, from the implementation of new health standards to adaptation to new customer expectations. We offer 100 ideas to allow independent restaurateurs or operating in hotels to meet these challenges and choose from this list the most suitable ideas for their activity.

Koddi Issues Whitepaper on Travel Industry Recovery

Koddi, a leading marketing technology company for the travel and hospitality industries, has released a new whitepaper - The Road to Recovery. The whitepaper provides hotel brands, property owners, and hotel marketers with guidance on how to prepare, execute, and manage advertising programs as the travel industry plans its recovery from the impact of the COVID-19 pandemic.

Can Hotels Ever Have Enough Cleaning Standards?

Another day, another cleaning standard for the world hotel industry. Hotel companies around the world, from Hilton to Four Seasons, partnered with cleaning companies and health institutions in creating heightened health and safety standards analysts say are necessary to give guests the confidence to return to travel.

STR: U.S. weekly hotel performance update

Key highlights: Drive-to destinations continued to show strong weekend performance, with Myrtle Beach, S.C., recording an 83.4% occupancy level. Economy class hotels reached a 50.3% occupancy level for the week, while the Upper Upscale class showed the lowest occupancy level among the classes (22.

New Directory Supports Industry's Safe Stay Program

Hospitality Technology Next Generation (HTNG), in collaboration with the American Hotel and Lodging Association (AHLA) launches a tool to collect potential technologies that can be applied in implementing enhanced cleaning protocols as businesses focus on recovery following the COVID-19 crisis.

How COVID-19 Is Eating Into Hotel Profit

By David Eisen

COVID-19 plunged a knife in the collective heart of the global hotel industry and in one fell swoop destroyed demand, sending revenue and profit to historically low levels. This global pandemic is the most harrowing event to ever besiege the hospitality industry.

The Re-Opening Process Post COVID-19

By Korosh Farazad

We all hope for a v-shaped recovery globally after pandemic lockdown later this year in Q3-Q4. When the government and health services finally give the greenlight to reopen the hotels, it will be the time to get back to business as the market will pick up its footing.

10 KEY TIPS on re-opening your restaurant post pandemic

By Paul Sarlas

It's been difficult for many operators and the only past experience we can use to best understand how to come out of this situation is the learnings from past recessions or economic downturns. And common sense would tell you that starting a business in hard economic times is a bad idea.

Guest Service Is No Longer A Contact Sport

Hapi, the first, disruptive open data-streaming, integration and enrichment platform in the hospitality industry, held a focus group with the Board of Governors at Hospitality Technology Next Generation (HTNG) - comprising the top CIOs and other executives in the industry - to understand the technology needs and priorities as hotels get ready to operate in the new normal, post Covid-19.

What Should We Be Doing?

By Benoit Gateau-Cumin

Napoleon used to say an army is guided by its stomach: and here we are running out of food. In the worst possible way. When every bit of available food is used, it is merely a famine. When thousands upon thousands of gallons of milk are being dumped, it is fodder for civil riots.

Baird/STR Hotel Stock Index rises 1.7% in May

The Baird/STR Hotel Stock Index rose 1.7% in May to a level of 3,232. Year to date through the first five months of 2020, the stock index was down 38.7%. "Hotel stocks were relatively flat in May, which reflected underperformance during the first part of the month but a sharp reversal in the back half of May as the broader re-opening trade gained momentum and stock prices recovered,"said Michael Bellisario, senior hotel research analyst and director at Baird.

It’s Time to Invest in Your Employees’ Safety

By Jay Reed

It's a dangerous world out there. New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers - especially housekeepers - back to work.

The Future of Travel

By Stephan Radwitz

Even before lockdown, the travel industry was going through a period of change, led by two driving forces: climate change and technological innovation. Now that we are stuck at home, we are dreaming about the pleasure and opportunities of travel and fantasising about what could be improved in the industry.

Airline stocks soar as Americans get ready to travel again

US airline stocks had an exceptionally strong week last week on rising hopes that summer travel would be better than originally feared.The nation's four major airlines, which had lost between 40% and 68% of their value year-to-date through the end of May, all posted solid gains last week, including a 77% jump at industry leader American Airlines (AAL) and a 19% gain at Southwest (LUV).

Radisson expects to get a further cash injection

Following the cash injection of €100m in the form of a subordinated shareholder loan that Radisson Hospitality AB (publ) ("Radisson" and, together with its subsidiaries, the "Group") received on June 4th, 2020, Radisson further expects to receive from its current shareholder, Aplite Holdings AB, an additional cash injection up to €100m in the form of a subordinated shareholder funding ("Additional Cash Injection") to cover the cash needs required for the Group's ongoing operations during the COVID-19 crisis.

Boldly Getting Back To Business

By Larry Mogelonsky

Like most of you, I am chomping at the bit to get back to work. Ever the optimist, I want to see all of my clients' properties start to churn their respective wheels of operation. But before we all flip the sign from closed to open, let's stop for a minute and ask what this closure has taught us.

NYU Conference - June Virtual Panel

In addition to the onsite event in November, the Planning Committee developed a virtual version of the ever-popular CEOs Check In panel, which was broadcast on June 2 at 2 p.m. Moderated by Jonathan M.

Safety Is Now The Sexiest Word In Travel

Four Seasons Hotels and Resorts collaborating with Johns Hopkins Medicine International. Montage International teaming with primary care provider One Medical. For French hospitality company Accor, the partner is insurance firm AXA, and with Hilton, it's Lysol.

Is Travel Safe?

As states lift restrictions around the novel coronavirus, many of us are eagerly wondering: is it safe to travel right now? The answer depends on many variables, namely, how you plan to do so, where you want to go, the rates of infection in your chosen destination, and your anticipated behavior once you arrive.

Restaurants Reopening: An Overview From Lausanne, Switzerland

On Monday 11th May, restaurants and bars were among the few public establishments in Switzerland allowed to reopen. The move was preceded by lengthy Federal Counsel regulations made available to all restaurateurs setting out the now rather familiar guidelines: 2m distances between tables, maximum 4 people at a table, strict hygiene measures, service staff in masks and required contact details of each customer.

FINN Partners Trend Report: The Future of Travel

The travel industry has endured many crises but very few were adequately prepared for a pandemic as devastating as COVID-19. What we are experiencing now is unlike anything that has gone before - this is a crisis everyone is learning to navigate in real time and the longer the lockdown and travel limitations go on, the louder the questions of 'what next?' reverberate through every business connected to tourism.

Six Guidelines To A Sustainable Recovery For Hotels Post-COVID-19

By Alex Sogno

Sustainability is regarded as the key to a successful business in the 21st century. It is fast becoming a top concern for public and private sectors alike. The hospitality industry is no exception. 2020 was set to be a year of collective action on climate change until COVID-19 brought many unknowns, including how future travel behavior will develop and whether sustainable initiatives will be forgotten or gain priority.

How to Keep Your Brain Sharp During Down Time

By Prince A. Sanders

For many of us, we are now a while into quarantine. We have been tested in so many new ways during this pandemic, especially mentally. Our brains like to be active and stimulated. But, are we doing a good job of keeping our noggins sharp? Many of the activities that would usually keep our brains busy (socializing, interacting at work, etc.

How Will Hotels Turn Profitable Again?

By Saurabh Gupta

The onset of COVID-19 is the mega crisis of our lifetime. For the hospitality sector, it is an Armageddon event threatening to wipe out the good, the bad and the ugly without any distinction. Arne Sorenson of Marriott described the impact of the pandemic to be more severe than the 9/11 attacks and the 2008 financial crisis combined.

The First 100 Days

By Adam Knight

As we start to understand our new normal, there's an opportunity for savvy managers and business owners to outline an action plan that will launch them out of their current situation and provide the momentum needed to be successful in our new normal.

Centara Unveils “Centara Complete Care” Programme as it Introduces Rigorous Standards in Health and Safety

Centara Hotels & Resorts, Thailand's leading hotel operator, is ramping up its efforts to open its hotels, one step at a time, with the launch of Centara Complete Care. The programme is aimed at instilling confidence among guests at all hotels and resorts in Thailand and internationally as travel restrictions are gradually lifted and markets prepare to travel again post COVID-19.

4 Steps Hotels Should Take To Adapt To A Post-COVID World

By Achim Schmitt

With decreasing infection rates and a slight recovery from the pandemic, many hotel and restaurant owners are raising the question on how to prepare for the post-COVID 19 world of hospitality. While some fear a second wave with similar economic implications, others consider that the reopening of national hotels and restaurant industries can come quicker than expected.

Horwath HTL Industry Report: USA Hospitality Sector & COVID-19 impact

By all accounts, the COVID-19 pandemic has wreaked near-term havoc on the U.S. economy in general and on the hospitality, tourism and leisure industries in particular. While the Fed Chairman and hotel industry leaders concur that there will be positive GDP growth in the third and fourth quarters of 2020, none believe we will get back to where we were quickly.

#QuarantineLife with no break in sight? Here's 7 ways to evoke a vacation state of mind

Staying home has become the new norm as a result of the COVID-19 pandemic, and the accompanying restrictions have momentarily put a stop to most nonessential travel. An Expedia® poll1 of 1,500 U.S. residents, conducted between May 4 and 8, 2020, shows 60% of people have already changed or canceled their travel plans and another 70% are worried about outbreaks impacting future trips.

Hotel Internet Services Supports Enhanced Guest Safety Initiatives By Providing Hoteliers with Insight on Latest in Contactless Technology Best Practices

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its strengthening of efforts to ensure that hoteliers are able to cater to guest health concerns by working with properties to increase the availability of contactless and social distancing compatible in-room services.

Drury Hotels announces new protocols and partnership with Ecolab

Drury Hotels Company is partnering with Ecolab Inc. - a global leader in hygiene and infection prevention solutions for the hospitality industry - to keep its guests and team members safe. In this collaborative effort, Drury will use Ecolab products as part of enhanced cleaning and disinfecting procedures in its more than 150 hotels nationwide.

Now Is The Time To Shape The Future Of Business Travel

As governments, organizations, and the media work around the clock to make sense of the impact of COVID-19, the new normal is bandied around with casual abandon. But as business travelers grapple with issues for which there is no blueprint, one thing is for sure: Companies have a once-in-a-generation opportunity to scrap the old and welcome in the new - creating the optimum business travel environment of the future.

Coronavirus To Wipe 20% Off Hotels’ Brand Valuations

The world's 50 most valuable hotel brands could see their "brand value" fall by 20% to a combined $70 billion this year due to the near-collapse of travel driven by the COVID-19 pandemic, with expectations for a long and difficult recovery, the consultancy Brand Finance estimates.

Your Post-COVID Fresh Start Checklist

By Larry Mogelonsky

In your hotel career, there will probably never be another opportunity when you have the chance for a new lease on life. With your property temporarily closed and little to no reservations on the books, you are unglued from history as no one is going to use the typical 'negative-nelly' reasons for rejecting your bold initiatives.

Restrictions on Tourism Travel Starting to Ease but Caution Remains, UNWTO Reports

The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response to COVID-19. As the United Nations specialized agency releases its Global Guidelines for Reopening Tourism, signalling a transition into gearing up for stronger and better recovery, 3% of all global destinations have now taken steps to ease travel restrictions.

Outrigger Hospitality Group Announces ‘Outrigger’s Clean Commitment’ Developed with Ecolab

Outrigger Hospitality Group today announced its commitment to providing an elevated standard of cleanliness and safety in preparation for the anticipated re-opening of its beach resort properties. Outrigger's Clean Commitment guidelines were designed in consultation with healthcare leaders and developed with Ecolab - the global leader in hospitality cleaning, sanitising programmes and solutions.

How COVID-19 Will Change Business Travel

Business travel has come to a halt during the COVID-19 pandemic, as stay-at-home restrictions have required companies to hold more virtual meetings. While the outbreak is not yet over, experts have started to project a potential rebound for corporate travel.

MDC’s Acclaimed Hospitality Institute to Provide COVID-19 Re-Opening Training to Area Hotels

Miami Dade College's (MDC) Hospitality Institute will provide online COVID-19 re-opening training to employees at hundreds of hotels in both the Florida Restaurant and Lodging Association and the Greater Miami and the Beaches Hotel Association, as part of the county's ongoing initiative, The New Normal: A Guide for Residents and Commercial Establishments, issued by Miami-Dade County Mayor and MDC alumnus Carlos Gimenez to safely re-open businesses.

1000 Nights To Say Thank You

Small Luxury Hotels of the World (SLH) has announced the launch of #SLH FORHEROES, a global campaign offering 1000 room nights to those on the frontline who have supported their communities through the devastating COVID-19 pandemic.

Accor ‘Reignites The Love Of Travel’ With A Global Campaign As Hotels And Resorts Worldwide Begin To Reopen

Accor, a global hospitality leader, has begun the exciting process of reopening some of its hotels that temporarily closed in response to the global pandemic. With restrictions now easing across many destinations, and the number of reopened hotels in the Accor network projected to climb steadily over the coming months, Accor is investing in the resurgence of the travel and service industries and economic recovery in the communities where it operates.

UNWTO Launches Global Guidelines to Reopen Tourism

The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism.

How COVID-19 Can Stimulate Healthier Hospitality Leadership

By Petra Deuter

Much has already been written about how travel and tourism will be irrevocably changed by the coronavirus pandemic. Optimists and realists alike are focusing on more environmentally friendly ways of reaching our chosen destinations, more sensitive ways of considering local culture and more sustainable, ethical methods of sharing and distributing the financial benefits of tourism.

The Leading Hotels of the World Announces Healthy Stays Commitment

The Leading Hotels of the World, Ltd today announced its Healthy Stays commitment with enhanced cleanliness standards and protocols for its 430+ worldwide members. For more than nine decades, Leading Hotels has been at the forefront of creating the highest standards that have set the bar for worldwide luxury hospitality.

Following the Theme Park Model for COVID Safety

By Larry Mogelonsky

We all know that the COVID-19 will stipulate a holistic rethink of hospitality cleaning SOPs and how we accommodate new (and possibly permanent) social distancing or contactless regulations.