Hot Topic

How Covid changed the hospitality industry

I’m eavesdropping on the pre-service line-up at Davies and Brook in Claridge’s, a huddle of 20 or so staff led by general manager Anneka Brooks. Usually, line-ups are a chance to catch up on new dishes or prep for VIP guests.

In the Battle for Recovery, Choice is KING!

By Michael Heflin

Although we appear to be moving past the worst of the COVID-19 pandemic, the hospitality market seems to be recovering by fits and starts. By July 2021 for example, Daily TSA Passenger Throughput 一 a common proxy to measure travel volume 一 reached approximately 80% of pre-pandemic levels.

Hotels Ponder a Puzzling Future

As travel picks up amid signs the pandemic is waning, the hotel industry hopes its fortunes will rise too. But so far, it’s not clear when that moment will arrive — or whether some of the changes they have had to make will become permanent.

AHLA Statement on White House Travel Announcement

American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement following a White House announcement that it will lift travel restrictions for foreign visitors who are fully vaccinated against COVID-19 beginning Nov.

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Statement from the Global Business Travel Association

Last week, the Biden Administration announced its new travel policy that beginning November 8 foreign national air travelers can enter the United States with the requirement that they be fully vaccinated and provide proof of their vaccination status to fly to the U.

Report: 2022 Negotiated U.S. Hotel Rates Could Rise 15 Percent

Much like the 2021 hotel request-for-proposals cycle, this year's negotiation season differs greatly from pre-pandemic ones. Many hotel companies have offered to roll over 2020 rates for a second year, and some buyers—though seemingly not as many as last year—are taking them up on it, with 2021 volume only nominally higher than 2020, and recovery still nascent.

HVS Seminar replay: Resetting the Balance Sheet to be Fit for Recovery

The theme of the latest in the series of seminars hosted by HVS together with legal expert Bird & Bird, publishing group EP Business in Hospitality and restructuring advisory firm AlixPartners was resetting the hotel balance sheet to be fit for the recovery, and fittingly was the first in the series to be held as a hybrid event, with some 60 participants gathering in person in central London, while an international audience watched and asked questions over zoom.

The hotel stay of the past has checked out

By Richard Turen

Just when you think you've heard it all, theror in this case, a great many potential wrinkles. Crisp new bedding may be a thing of the past, a memory associated with pre-pandemic times when housekeepers, often in crisp, white uniforms, would actually enter our hotel room twice a day.

Amadeus Research: What Will Drive Hotel Recovery In 2022?

Nearly two years after COVID-19 was first detected, the hospitality industry has yet to make a full recovery. Hotel occupancy rates and interest to travel have fluctuated from season to season and country to country, all impacted by government regulations, vaccine availability, and consumer confidence.

Rising costs, staffing shortages and multi-speed recovery play havoc with the UK hotel sector

By Russell Kett

A lively Q&A session, moderated by HVS chairman Russell Kett, addressed factors likely to hamper recovery progress. ‘The challenge around financial forecasting particularly if you have London hotels, as well as the pace of the change – when will it come back and how will it come back,’ was a key issue for Arron Taggart of Cheyne Capital, with travel restrictions, lack of airlift and scarcity of MICE business highlighted by Jan-Willem Terlouw of Westmont Group.

HSMAI: Why Hotel Revenue Leaders Are Feeling Optimistic

Brands are enjoying 2019 all over again — at least when it comes to leisure — while hotel management companies are more focused on cross-teams collaboration and how people work, according to participants at HSMAI’s Brand and HMC Chief Revenue Officer Executive Roundtables, held in Dallas on Sept.

The Lodging Conference – HVS Perspectives

By Rodney G. Clough

With nearly 2,000 registered, the Lodging Conference brought together members of the hospitality industry to discuss the recovery, challenges, and successes of the industry to date. The highlights of the event from those that attended from HVS are summarized here.

Silver Sponsor Maestro PMS Attends HITEC Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub

With Canada’s border still closed, Maestro PMS will be present virtually at HITEC Dallas 2021, to be held September 27 to 30 at the Kay Bailey Hutchison Convention Center. In the spirit of hospitality, the trusted long-time provider of Web-browser based cloud and on-premises property-management systems will open its expansive booth to all attendees looking for a sanitized space to relax and socially distance safely.

Low-Touch Hotels are Here to Stay

By Ross Beardsell

At the start of the pandemic, I implemented, when considered in retrospect, was an uncharacteristic experiment. For an entire day, I tried not to touch anything in a public space. After a few hours of what seemed like a long game of playground tag, I realised that it was impossible to shun much of our physical contact outside the home effectively.

Meetings: An Uncertain Future?

By Conor Kenny

People do not resist change, they resist loss. Loss of what is familiar, what they know and what does not frighten them. Losing that creates fear, fear of the unknown, fear of what could be and an unchosen, unseating of a daily norm.

How have Europe’s hotels fared during the pandemic?

In August 2021, Tranio joined forces with the International Hotel Investment Forum (IHIF) to conduct a joint survey on the impact the global COVID-19 pandemic has had on the hospitality sector since March 2020, and to zero in on what we can expect from the market going forward.

69% of Leisure Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. leisure travelers plan to significantly pare back travel plans amid rising COVID-19 cases, with 69% planning to take fewer trips, 55% planning to postpone existing travel plans, and 42% likely to cancel existing plans without rescheduling, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

Marriott warns of ‘fight for talent’ as hotels struggle to find staff

Marriott’s chief executive has warned that the company is in a “fight for talent” as it tries to recruit 10,000 staff to its US hotels to keep pace with a sharp rebound in bookings. Tony Capuano, who took over after the death in February of his predecessor Arne Sorenson, said pandemic redundancies had “rattled” workers’ confidence in the travel and tourism sector, prompting acute staff shortages.

The Future of Hotels Post-Pandemic

By Youri Sawerschel

Creative Supply founder Youri Sawerschel and Frame Magazine’s Tracey Ingram sit down for the first in a series on space and branding, bringing together insights from Sawerschel’s realm of brand strategy and brand design, and Ingram’s role as editor at large for one of the world’s leading interior-design publications.

Recovery of Business Travel – ‘Everybody Talks but Nobody Knows’

By Jack B. Corgel

The media, when communicating about the prospects for airlines, aircraft manufactures, the hotels, and vendors that serve these sectors report on the return of business travel to pre-pandemic levels. But nobody knows! It’s reasonable to estimate an upcoming business travel recovery with an abstraction from what occurred after prior recessions, especially the post-financial crisis period.

CBRE's U.S. Hotels' State of the Union - September 2021

Key Takeaways - The occupancy recovery has flat-lined and RevPAR gains have lost some momentum as we head into fall. - International travel restrictions continue to benefit U.S. hotels and the bulk of inbound travelers are now coming from Latin America, a meaningful change since prior to the pandemic.

The Hospitality Recruits

By Sharad Kapur

Purple bands on LinkedIn have been a far better visual than the multiples of greens we witnessed in the recent past. While hospitality recruitment has taken a turn for the better, it is another story that the COVID era has upended the hospitality talent landscape completely.

67% of Business Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. business travelers are scaling back travel plans amid rising COVID-19 cases, with 67% planning to take fewer trips, 52% likely to cancel existing travel plans without rescheduling, and 60% planning to postpone existing travel plans, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

Tourism After Lockdown: Current Travel Barriers

Regions around the world continue to see increased pandemic-related challenges, with the situation varying greatly by country. Fortunately, more than 4.6 billion doses of coronavirus vaccines have been administered in more than 190 countries, providing the tourism and hospitality industry a much-needed confidence boost, especially during the current summer months.

Hotels must cease the dangerous trend of hygiene theater

By Dr Lisa Ackerley

At a time when many Americans are patronizing hotels for the first time in almost 18 months – and cases of the Delta variant of SARS-CoV-2 are on the rise – hotels must cease the dangerous trend of ‘hygiene theater’ and adopt an effective, sustainable, cost-effective and risk-based approach to hygiene interventions.

137 Million American Adults (53%) to Travel for Labor Day 2021 Despite 75% Concerned About the Delta Variant According to a Survey by The Vacationer

A new survey from The Vacationer (https://thevacationer.com/labor-day-travel-survey-2021/) shows 137 Million American adults (53%) plan to travel for Labor Day this year. Despite the increase in travel from the Fourth of July, 75% (194 million adults) say Covid-19 and the Delta variant is either a big concern or a slight concern when considering Labor Day plans.

Deloitte Report: Return to a world transformed - How the pandemic is reshaping corporate travel

Corporate travel, which took a big hit during the pandemic, is showing green shoots again. But will it approach prepandemic levels any time soon? How will the shift toward remote work affect the return of internal meetings, client visits, and conferences? The answers to these questions will determine how businesses and travel providers pivot to function in the new normal.

China’s Hotel Recovery Evaporated in 2 Weeks

China, usually seen as the global leader in the hotel industry’s recovery from the pandemic, took a massive fall last week in its hospitality comeback due to the Delta variant. Prior industry optimism about the country’s ability to quickly rally after a setback doesn’t seem to apply this time around.

Cornell Webinar Recap: Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?

On June 15th, four hospitality and technology industry experts joined School of Hotel Administration (SHA) Professor Chekitan Dev to discuss the post-pandemic outlook for business travel in a keynote webinar titled Your Itinerary: Preparing for the Comeback of Business Meetings, Conferences, and Travel, presented by the Center for Hospitality Research (CHR) and eCornell.

Second Quarter 2021: Are We There Yet?

Cornell research: United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet.

HVS Monday Musings: Indian Restaurant Industry – Riding Out The COVID-19 Storm

The Indian restaurant industry has been on a roller coaster ride, with several lows and few highs since the onset of the pandemic. The strict lockdown regimes of the first and second pandemic waves in the country have had a severe and long-lasting impact on the dine-out culture, with industry associations estimating that 25-30% of the outlets have shut down in the last year.

The Employee Of Tomorrow?

By Vanguélis Panayotis

At a time when the recovery of our sector is raising many issues, we are facing our old demons: adding value to our industry and our professions. Today, more than 100,000 jobs remain vacant in French restaurants, hotels and other tourist properties.

Tourism After Lockdown: Temperature Check On Travel

The prospects for a swift tourism recovery have been dealt a blow in recent months as the Delta variant has spread rapidly across many parts of the world. While vaccination rates have continued growing in most developed countries, rising COVID-19 cases have forced some governments to reimpose restrictions or, at the very least, slow plans for reopening their economies.

LHW Travel White Paper: Marketing During the Covid-19 Pandemic

Explore the evolution of the marketing campaign during the Covid-19 pandemic and the impact of the crisis on the travel and hospitality industry. The white paper includes insights and analysis from The Leading Hotels of the World’s Chief Marketing Officer Phil Koserowski and the author of Corporate Agility’s Michael Wong.

HVS Asia Pacific Hospitality Newsletter - Week Ending 30 July 2021

Partners Group, GIC and Salter Brothers Acquire Australia’s Travelodge Hotels for AUD620 Million, Thailand-based Minor International Sold Two Hotels in Algarve, Portugal, Clark International Airport’s New Passenger Terminal Completes Construction, Samui Plus Model Expected to Generate THB180 Million in the First Month.

CBRE Podcast: Keith Barr, CEO of IHG talks about "What's Next For Hotels"

Travel rates are returning to pre-pandemic levels in parts of the world. How is the hospitality industry responding? Keith Barr, CEO of the multinational InterContinental Hotels Group, and CBRE’s Rachael Rothman, Head of Hotels Research & Data Analytics, join Spencer to discuss what’s next for the hospitality sector and what lessons the industry has learned from COVID-19.

ALIS Conference Perspectives

By Rodney G. Clough

The ALIS Conference came and went this week, bringing Downtown L.A. hotels to life with optimism and hope that normal for the hotel industry is coming in the not-too-distant future. Here are some collective takeaways from our team that was in attendance.

HSMAI Perspective: Helping Students Help You

By Robert A. Gilbert

A few months ago, I offered a cautionary outlook for the hospitality talent pipeline as the industry moves through recovery, noting that “hotel companies may not be sufficiently staffed with sales, marketing, and revenue professionals at the property and above-property levels to meet the return — now or in the years ahead.

Supporting The Local Community And Protecting The Children: The Focus Of RIU’s Social Responsibility Work During The COVID Era

The RIU chain is presenting its new Sustainability Report for 2020 — a year marked by the challenges facing the tourism sector as a result of the COVID-19 pandemic, but in which it strengthened CSR with 30 social and environmental actions worldwide to support the local community and protect children, that directly or indirectly benefited 13.

Future-Proofing UK Hotels

By Malcolm Kerr

Malcolm Kerr, Managing Director of Horwath HTL UK has been talking to prominent executives and advisors to get their perspective on the major challenges facing owners and how they are preparing for an uncertain future.

The West End Is Ready To Roar Again

Westminster’s 3,700 bars, restaurants and pubs, 56 theatres, 21 LGBTQI+ night time venues and world-class retail and cultural offerings are ready to jump back to life. The hotel industry will be playing a vital part in contributing to the safe and successful reopening this summer.

IATA Warns Governments On High Cost Of Testing

The International Air Transport Association (IATA) called on governments to take action to address the high cost of COVID-19 tests in many jurisdictions and urged flexibility in permitting the use of cost-effective antigen tests as an alternative to more expensive PCR tests.

The Inner Game: Hotels And The Post-Pandemic Wellness Opportunity

By Mariana Palmeiro

The global wellness economy, valued at $4.5 trillion, is rapidly outpacing the growth of the global economy, with ever-increasing demand attributed to several contributory factors. Aging populations, fast-paced lives and high-pressure jobs are resulting in an increase in chronic conditions, stress, depression and sleep problems.

COVID-19’s Impact On The Raleigh Hotel Market

By Janet L. Snyder

Prior to the onset of the COVID-19 pandemic, Raleigh was growing rapidly given its high quality of life and status as the state capital of North Carolina. The city has attracted large national and multinational corporations, such as Duke Energy, Citrix, Red Hat, Amazon, IBM, Accenture, and PNC.

Preparing For The Return Of Business Meetings, Conferences And Travel: Is High-Tech The New High-Touch?

On June 15th, four hospitality and technology industry experts joined School of Hotel Administration (SHA) Professor Chekitan Dev to discuss the post-pandemic outlook for business travel in a keynote webinar titled Your Itinerary: Preparing for the Comeback of Business Meetings, Conferences, and Travel, presented by the Center for Hospitality Research (CHR) and eCornell.

Back To Work

By Iqbal Ahmed

The last year hasn't only altered our relationship with work. It has also changed our ideas about its intrinsic value. An eastern adage says that work is the best entertainment. This sentiment is echoed in western literature in The Return of Sherlock Holmes (1905) in which the detective tells his sidekick, Dr Watson, that work is the best antidote to sorrow.

Mid-Year Update: Three Mega Wellness Trends for Mainstream Hospitality

By Susie Ellis

In 2020, the pandemic meant a near-complete brake on travel, and in our Global Wellness Summit trends report released in January, our trend the "Year of the Travel Reset" argued that this long travel pause gave both consumers and suppliers an unprecedented opportunity to think about rebooting travel for the better: to make it, in a word, more "well.

Gartner Says Marketing Budgets Have Plummeted to 6.4% of Overall Company Revenue in 2021

Marketing budgets have fallen to their lowest recorded level, dropping to 6.4% of company revenue in 2021 from 11% in 2020, according to Gartner, Inc. In the annual Gartner CMO Spend Survey, Gartner surveyed 400 CMO and marketing leaders in North America, the UK, France and Germany from March 2021 through May 2021, tracking the critical areas marketers are investing in and where cuts are being made from people, programs and technologies.

Google tools and partnerships to help travel recover and thrive

The travel industry is beginning to show promising signs of recovery as parts of the world reopen and vaccinations continue. We see from Google searches that people want to travel, provided they feel safe to do so: Global searches for “where to travel,” “can I travel” and “covid travel restrictions” are near all-time highs.

Research Reveals Effective Social Media Crisis Communication Strategies During COVID-19 Pandemic

By Linchi Kwok

The COVID-19 pandemic is a once-in-a-generation crisis with lasting economic and societal consequences. Crises and disasters often bring unpredictable catastrophic changes to the market. Yet, effective management of a crisis can help businesses reduce the event's negative impacts and shorten the recovery time.

The Ethics of Producing Travel Content Post Pandemic

In the lead up to the first lockdown, there was definitely a formula that worked for travel content. From couples posing in the waterfalls of Bali and beaches of Tulum, to floating breakfasts and beautiful sunsets from beautiful houses in the Maldives - we’re aware of many examples of how successful aspirational travel content was made.

The Timeshare Industry's Road To Recovery

By Gary L Johnson

The impact of the COVID-19 pandemic on the timeshare industry was significant; however, industry leaders are optimistic that the recovery is underway and that the recovery timeline may be relatively short.

UK’s Status As Most Visited Destination For US Tourists In Europe Is Threatened By Mandatory Quarantine, Says GlobalData

The UK’s status as the most visited destination for US tourists in Europe is threatened by the mandatory quarantine on arrival. The list of European destinations now allowing US tourists to travel without quarantine is growing, meaning other European hotspots could prove to be more desirable in the short term, says GlobalData, a leading data and analytics company.

HVS Monday Musings: Sri Lanka Tourism – The Post-war Growth Story

The island nation of Sri Lanka has emerged as one of the most sought-after tourist destinations in South Asia since the three-decade-long civil war in the country ended in 2009. The country, popularly known as the Pearl of the Indian Ocean due to its rich natural beauty and cultural heritage, offers tourists a plethora of experiences with multiple attractions ranging from pristine beaches, beautiful rainforests, tea plantations, wildlife parks, to historical sites, ancient ruins, temples and even casinos.

Red Roof® Announces An Accelerated Partnership With Leuva Patidar Samaj Of USA To Assist Families In India Impacted By Covid

Red Roof®, the leader in economy lodging, has announced the launch of a month-long fundraising campaign to accelerate its support for the work of Leuva Patidar Samaj of USA (LPS) and its Leuva Patidar Samaj of USA COVID Relief India Project 2021, as the organization works to provide support for hospitals in Gujarat, India province which have been impacted by the devastating effects of the COVID pandemic.

Horwath HTL Market Report: Ireland Hotel Market Trends & Analysis

In 2019, the tourism industry in Ireland was valued at over €9bn to the economy, with overseas visitor numbers at their highest-ever level at 10.8m. Similar to other countries, COVID-19 has had an extreme impact on the tourism sector, with a lack of international visitors and restrictions on hospitality, tourism and leisure businesses.

U.S. Market Recovery Monitor – 19 June 2021

Are you tracking the Market Recovery Monitor each week? Utilizing data and benchmarking to navigate recovery will be a key focus of the 2021 Hotel Data Conference. Click here for registration, with both in-person and virtual options available for our 13th annual event in Nashville.

AHLA Urges Swift Passage Of Bipartisan Senate Per Diem Bill

American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement after Senators Jerry Moran (R-KS) and Tim Kaine (D-VA) introduced S.2160, the “Restored, Equitable, Coronavirus Adjusted Lodging (RECAL) Act,” a bipartisan bill that would require the General Services Administration (GSA) to calculate federal per diem rates for fiscal years 2022 and 2023 using data from 2018 and 2019, prior to the pandemic wiping out 10 years of job growth in the hotel industry.

McKinsey’s Describes The eight trends that will define 2021–and beyond

Crises tend to give rise to remarkable innovations and insights. Today is just such a moment, raising challenges to many long-held beliefs about how companies should operate. In this episode of the Inside the Strategy Room podcast, McKinsey’s global leader Kevin Sneader talks with senior partner Celia Huber about the eight trends that will shape the post-COVID-19 economy, which he writes about in his recent article.

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