Hot Topic

Do Masks Make A Difference In Customer Perception Of Service Quality In Hotels And Restaurants?

By Cihan Cobanoglu

As COVID-19 spreads person to person through respiratory droplets, U.S. Center for Disease Control and Prevention recommends that everyone wears a mask when they are around other people (CDC, 2020). As such, many companies have enforced mask wearing policy for their customers and employees (Markowitz, 2020).

Marriott International Announces COVID-19 Testing Availability and Optional Health Protocols for Groups In Expansion of Connect with Confidence Initiative

As part of ongoing steps to help instill confidence and provide exceptional experiences and solutions for meeting professionals and attendees, Marriott International has identified health protocol options, including COVID-19 testing, which meeting professionals may select for group meetings at certain Marriott branded hotels in the United States beginning in January 2021.

Subscribe to our Newsletter

Follow the coronavirus developments, sign up for the Hospitality Net 360 Newsletter and get the latest stories delivered right to your inbox.

The Excitement of Post-COVID Marketing

By Mark Newton

I am reminded every time I go to my almost empty gym that membership is down 70 percent due to the COVID-19 pandemic. I wonder with the exciting news of a vaccine and hope of eventually getting back .

How Hotels Are Dealing with Royalty Programs & Points That Were Not Used by Guests During the Pandemic

By Korosh Farazad

With US and Europe hotel occupancy rate at its lowest, hospitality companies have to adapt their policies to fit this unprecedented time of COVID-19 pandemic. Hotels have acted so their loyalty programmes can remain at a satisfactory level for customers.

Outlook for the Latin American Hotel Industry

By Richard J. Katzman

The COVID-19 pandemic and resulting restrictions on domestic and international travel, economic activity, and individual movement are having an unprecedented impact on the lodging and tourism industry in Latin America and worldwide.

BLLA Releases the 2020 Boutique Hotel Sentiment Survey

The Boutique Lifestyle Leaders Association (BLLA), continues to meet its goal of providing clarity to the boutique hotel industry through research and surveys. This 8th annual Boutique Hotel Sentiment Survey included questions relating to operational changes addressing COVID-19 as well as having a shorter questionnaire, factoring in the industry's intense challenges this year.

Travel in 2021: Safe, Slower, Soulful, Secluded, Sustainable

The pandemic has fundamentally changed the way we think and act, leading us to reflect on the motives and pursuits that continue to inspire us to see the world. Following a tumultuous year in tourism, our latest trend report delves into rapidly accelerating trends and forecasts the movements that will define international travel in the years to come—from slow holidays and emerging regenerative destinations, to the latest technologies employed by operators and airports.

Should Companies Require Employees to Take the Vaccine?

Depending on the poll you read, 40 to 50 percent of Americans say they will not get a coronavirus vaccine when it first becomes available to them. In a survey of firefighters in New York City, who are essential workers at high risk of infection, 55 percent said they do not intend to take a vaccine if offered by their departments.

Survey: Nearly 70% Of Americans Will Not Travel For Christmas

A recent national survey commissioned by the American Hotel & Lodging Association (AHLA) shows that nearly two-thirds (69%) of Americans will not travel for Christmas. With a new surge in COVID-19 cases, the CDC recommending that Americans do not travel over the holiday season and new stay-at-home orders in place in states across the country, the holiday season will compound the challenges already facing the hotel industry during this public health crisis.

UNWTO and CNN Partner for Global #RestartTourism Campaign

After partnering back in May for a campaign asking the world to be patient, responsible and "travel tomorrow", the World Tourism Organization and CNN International Commercial (CNNIC) have teamed up again to celebrate the transformative power being unleased as the restart of tourism gets underway.

How Hotels Can Market To Drive Travelers

There's no doubt that the COVID-19 pandemic has changed the leisure industry for the foreseeable future. Between the International Air Transport Association predicts that air passenger numbers won't return to pre-COVID-19 levels until 2024 and the news that 82% of travelers have changed their travel plans for the next six months, hotels will have to adapt to this new normal.

Video: Travel expert Samantha Brown on How to Plan for Future Travel

With would-be travelers grounded by a global pandemic, 2020 has ushered in a new era of amateur bakers and whipped coffee enthusiasts. Yet every day, the desire to travel continues to grow. A recent survey, commissioned by Hilton, found that 95% of Americans said they are missing travel and 90% of respondents believe the country is experiencing a "Travel Memory Deficit" brought on by this lack of travel.

Let's Embrace The Recovery With "Style"

By Vanguélis Panayotis

As we enter the final stretch before the end of a very special year, 2020, many are announcing a world of tomorrow, a hotel of tomorrow, a tourism of tomorrow... The pandemic is bringing new life to our professions, and we will not have enough on both hands to build this new world.

Portugal Hosts UNWTO Crisis Committee On Harmonization Of Cross-Border Travel Procedures

The Global Tourism Crisis Committee has met for the last time in 2020, to continue advancing coordination and cooperation among all parts of the sector. The virtual meeting of the Committee, established by the World Tourism Organization (UNWTO) at the start of the pandemic, was hosted by Portugal ahead of its Presidency of the Council of the European Union, beginning in January.

WTM London Proclaims Manifesto for Safer, Smarter and Greener Travel and Tourism

WTM London publishes a manifesto to guide policy-makers with concrete solutions to our present and future challenges The document had the support from UNWTO and WTTC, plus more than 200 international leaders (public and private sector) from the tourism industry who took part in the process through a Delphi method WTM London has declared its mission to work with governments and the private sector around the world to create a safer, smarter and greener travel and tourism industry.

Moving Forward From 2020

By David Woolenberg

While 2020 has proved a challenging year, we have learned a lot, and there are glimmers of hope as we move into 2021. The pandemic has promoted massive technological innovation and has led to many of us changing our habits, shifting our priorities, and looking forward in a new way.

Expedia Group: Spotlight on Technology as Catalyst for Tourism Recovery

Today at its annual partner conference, explore '20, Expedia Group shared its continued commitment to focus on technological innovation as a key driver in recovery and beyond. The world's leading online travel agency is calling on all players in the global travel ecosystem to adapt to the shift in traveler expectations in critical areas such as flexibility, cleanliness, and communicatio n to restore traveler confidence.

Brits are most resilient in Europe for travel bookings, finds new ADARA booking data

Adara, the leader in verified identity and permissioned data, reveals that the UK leads Europe in willingness to travel internationally. In a study of bookings, departures and searches from 10th November 2020 extending until early 2021, the data also shows that across Europe, travellers are either booking at the very last minute or far in advance as COVID-19 continues to create uncertainty.

The Hospitality Industry At Christmas: How To Make It Through The Festive Season

By Gareth Ogden

The promising news of the UK Government's vaccine deal has offered a beacon of hope during this challenging time, but life is far from returning to 'normal' anytime soon. Now entering the recently announced enhanced restrictions of the 'tier system', and with the potential for further lockdowns in 2021, people are approaching Christmas with greater caution and uncertainty, and the hospitality industry is having to adapt during what is traditionally its most lucrative period.

Health and Wellness as a growing hospitality niche in a post-COVID landscape

By Louis de Vilmorin

The "Health & Wellness" sector could well be the answer to post-COVID redevelopment needs and looks set tobe one of the new vectors of growth and profits for hospitality destinations. EHL Advisory Services and HWS have combined their know-how to offer support in the development of impactful health and wellness solutions.

It Shouldn’t Have Taken A Crisis To See All That Our Countries Have To Offer

By Bradley Haines

It wasn't too long ago that I would see international tourists walking the streets of Bangkok, even if it feels like a distant memory to me now. There were times when I was sure that tourist volumes were growing and, indeed, in 2019, Thailand experienced its biggest year of tourism in history with approximately 40 million international guests flocking to the country.

Covid-19 And How It’s Changing The Event Industry

Reed Exhibitions today released its first 'COVID-19 and How it's Changing the Event Industry' White Paper, highlighting findings from its COVID-19 Customer Needs and Mindset Barometer, the largest and most ambitious research project ever undertaken by the company.

Tourism Tidbits: How to Re-Enchant Tourism

By Peter Tarlow

With the now real potential for a vaccine, we can begin to think about post - pandemic tourism. After Covid-19 becomes a tragic chapter in the history of tourism industry leaders shall have to find ways to rebuild the industry and to increase both the number of people traveling and regain profitability.

What A Vaccine Means For Duty Of Care

The COVID-19 pandemic has forced all organizations to take a closer look at their travel risk policies. Protecting the health and safety of travelers highlights the increasing importance of having a Duty of Care plan.

HVS Monday Musings: COVID Cost Factor (CCF) - Are we willing to change the status quo in India?

By Ajay Mehtani

All hotels strive to improve and reduce costs on an ongoing basis. During the normal course of operations, hotels try to achieve this by implementing various techniques, such as using alternate products, implementing process improvements, enhancing inventory management, and evaluating more efficient equipment, which allow them to save certain costs during the year.

Baird/STR Hotel Stock Index jumped 31.0% in November

The Baird/STR Hotel Stock Index was up 31.0% in November to a level of 4,354. Year to date through the first 11 months of 2020, the stock index was down 17.4%. "Election clarity and several positive vaccine updates caused a sharp reversal in investor expectations and led to significant outperformance for hotel stocks during November," said Michael Bellisario, senior hotel research analyst and director at Baird.

On the journey to post-pandemic recovery, hoteliers need to be clever about which revenue intelligence solutions they invest in

By Michail Tzouvelekis

The coronavirus pandemic has severely impacted the profitability of the global hospitality industry, which in turn has accelerated its digital transformation, both front and back of house. Thousands of revenue managers have been furloughed or made redundant, and many of those still employed are either having to work remotely or are now responsible for a cluster of hotels, instead of being dedicated to a single property.

The Travel Industry Is Up Against a Psychological Make-or-Break

As the head of travel and tourism for Boston Consulting Group, Jason Guggenheim is used to troubleshooting on behalf of airlines and hotel companies when the road gets bumpy. Typically that means rethinking operations and carrying out restructuring efforts for sprawling resorts, cruise lines, online travel agencies, or big names in air travel.

Top Ten Trends in Hospitality 2021

By Bob Rauch

Today's hotel business models look entirely different from their predecessors. COVID-19 is just one earthquake that has jolted the landscape this year. The hotel industry must evolve and reinvent itself to exploit the opportunities and cope with the challenges it faces.

It is time to show you CARE!

By Cihan Cobanoglu

The impact of the pandemic on every industry is undisputable. Travel and tourism are no exception. The pandemic has not only impacted the economics of these industries, but it has also changed the behaviors of consumers, most likely forever.

COVID-19: 5 Steps To Prep For Another Wave

In many countries globally, we are seeing second waves and there may be more to follow. We are beginning to see light at the end of the tunnel with the highly-promising emergence of vaccines with but there may be insufficient supply, at least initially, of a single vaccine.

Singapore’s ‘Travel Revive’ could be demonstrable example for MICE tourism recovery, says GlobalData

Singapore will not be able to rely on domestic tourism as only 176,000 domestic trips took place in 2019 when compared to 14.5 million international arrivals. Therefore, the country hosted the first physical travel trade show (Travel Revive) in Asia since the COVID-19 outbreak to boost inbound Meetings, Incentives, Conferences, Exhibitions (MICE) tourism.

Roadmap To Rebuild The Hospitality Sector

HOTREC, the European umbrella association of Hotels, Restaurants and Cafés, and its trade union counterpart EFFAT, the European Federation of Food, Agriculture and Tourism Trade Unions, call upon the EU and Member States to follow a range of proposed measures to put the hospitality sector back on track.

Deloitte reports update on the leisure sector

Despite registering a weak uptick for the second consecutive quarter, the Deloitte consumer confidence index continued to trend at record low levels in Q3 2020. The index gained one percentage point quarter on quarter, to -16%, as the partial reopening of the hospitality sector helped to brighten the mood of consumers during the summer months.

Running a global hospitality business in a pandemic

Minor International is a hospitality industry powerhouse. Based in Bangkok, Minor operates more than 530 hotels in 56 countries, with a large presence in Asia (where it operates chains across the region, including the Anantara luxury hotel brand), Europe (where it runs the NH chain of hotels), and Africa.

Booking.com boss on why Brussels is hampering Europe's tech ambitions

It would be easy to assume that 2020 couldn't get much worse for Glenn Fogel. In February, the boss of Booking Holdings was already scrambling to keep up with waves of cancellations. Millions were pulling their travel plans over fears of Covid-19, and the sector was bracing for a severe downturn as holidaymakers were told they would need to self-isolate.

Does your hotel need a commercial strategist?

By Sharad Kapur

The COVID-19 pandemic has brought in many new realities. The ever-evolving hospitality world has received the biggest setback in revenue generation and costs remain high. With travel at its record low, hotels need to remain agile, and they need to be at the forefront to manage different customer groups with a speed that has never been exercised before.

Whitebridge APAC Hotels Monitor, Issue 7

First and foremost, we are delighted to welcome aboard our new first mate in producing the Monitor series, HotStats — the global navigators of hotel performance data. In an operating environment marked by depressed revenue and expense structure fluidity, charting the top line just doesn't cut it.

‘Workspitality’: Inspired but complex

By Katherine Grass

As hotels across the world continue to grapple with the pandemic, they are becoming increasingly creative in their approaches. Over the last few weeks we have seen a broad range of hotels announce that they are reimagining their spaces and services to offer rooms on a more flexible basis to business workers and leisure travelers looking for a change of scene.

Podcast: Professor Vicki Culpin: Bearing Up When The Chips Are Down

By Elton Mouna

Vicki Culpin is an author, a Ted talker and Professor of Organisational Behaviour at the world renowned Ashridge Executive Education Business School in Hertfordshire England. In this Podcast she discusses with Elton Mouna, and details practical examples of self-care in a time of crisis lead to resilience and to good quality business decision making.

2021 Will Be the Year of Patience

By Alan Young

This week, it was announced that two vaccine candidates have an over 90% effectiveness rate against the COVID-19 virus. This is incredibly good news for the travel and hospitality industry struggling under the weight of this unprecedented event.

Canadian Lodging Outlook Quarterly 2020-Q3

HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets.

Lodging Recovery in Boston & Cambridge Driven by Leisure Demand as Market Faces Increases to Supply

By Sebastian Colella

As the United States faces a growing number of COVID-19 cases, surpassing 10 million in early November, lodging markets across the country continue to face unprecedented declines in demand. Through October, the Boston & Cambridge lodging market has experienced some of the steepest declines in demand and revenue across the country's top-25 markets according to STR.

Survival Of The Wisest – Embracing Wisdom Under Pressure

By Ramsay Rankoussi

Without a doubt, 2020 has been an unprecedented year … and it's not yet over. While it would be unfair to say that the hospitality and tourism sectors were hardest hit when the struggle has been global, this year has certainly forced us to face up to inevitable questions around our future survival prospects.

Travel is no longer a privilege, but a right: Prof Dev

While speaking at the FICCI webinar on 'Future of Travel, Hospitality and Tourism Industry and the Way Forward', Professor Chekitan S Dev, School of Hotel Administration, Cornell SC Johnson College of Business, suggests that viewing the Covid-19 crisis as an opportunity will help the travel and hospitality industry learn new ways to survive and thrive in a 'better normal' world.

What Does A Biden Presidency Mean For Travel?

The global pandemic has canceled or delayed most travel plans for 2020. Now that we're in the waning weeks of the current calendar year, all eyes are looking to 2021. Specifically, many are wondering how a Biden presidency will impact their travel plans and the travel industry.

Advertisements