Hot Topic

Booking.com Reveals the Top Travel Dreams of a World in Waiting

Travel might be on pause in these unprecedented times, but data from Booking.com reveals that this hasn't stopped people across the world from dreaming about its possibilities. Delving into the millions of wish lists created by would-be travelers on its platform over the last two months, with properties wish listed across over 100,000 different destinations since the start of March, Booking.

Have you Taken Your Team’s Temperature Lately?

By Stefano Borzillo

Hospitality is typically founded on teams of individuals working together, not only for the high performance of their function but also for creating a positive experience for guests. We can see that F&B, front desk and housekeeping teams all have an effect on guests' impressions of their hotel stay.

Subscribe to our Newsletter

Follow the coronavirus developments, sign up for the Hospitality Net 360 Newsletter and get the latest stories delivered right to your inbox.

How We'll Travel This Summer

Travel this summer will be radically unlike what we've done in years past. But with temperatures rising, and national parks and theme parks slowly reopening, there's a glimmer of hope in the air. We might not be able to do that annual Europe trip or get the whole extended family together overseas, but there is still plenty to look forward to.

What U.S. States Are Open For Travel?

Most people will likely be staying closer to home for any summer travel plans. International travel isn't worth it this summer for many due to travel restrictions. However, some U.S. states are open for travel just in time for a summer road trip.

HVS Asia Pacific Hospitality Newsletter - Week Ending 22 May 2020

Travellers Allowed to Transit through Changi Airport from 2 June, Revitalisation Enters Final Stage in Shibuya, Japan, Thailand Tourism Announced Plans for Post-COVID 19 Tourism Recovery, New Zealand Government Allocated NZD400 Million for Tourism Sector Aid, Construction of Facilities for Ferry Services Between Can Gio and Vung Tau Commences.

Essential Cybersecurity Guidelines To Protect Your Business When Working Remotely

By Alex Sogno

Three weeks ago, Marriott International announced they had experienced a data breach, putting the personal data of 5.2 million guests at risk (1). While this number dwarfs in comparison to the data breach of 500 million Marriott and Starwood guests in late 2018 (2), the message is clear: hotels are a target for threats and need to focus on protecting their employees' and guests' data.

Hotel Industry, Google Team Up To Help House First Responders

AHLA today announced a new collaboration with Google to expand the industry's efforts to meet the continued demand from first responders and healthcare workers for available hotel rooms. This joint effort comes two months after the launch of American Hotel & Lodging Association's (AHLA) "Hospitality for Hope," an initiative designed to match emergency and healthcare workers who require temporary housing with hotels during this unprecedented health crisis.

U.S. Travel’s Dow on VP’s Tourism Panel

U.S. Travel Association President and CEO Roger Dow and other industry leaders met with Vice President Mike Pence Wednesday at a roundtable on the hard-hit travel and tourism sector, afterward expressing appreciation for the vice president's attentiveness to the industry's concerns and needs.

10 ways hotel stays will change after COVID-19

As the world slowly opens up again in the wake of the COVID-19 pandemic, our hotel stays are set to be organised differently. Some beloved practices have to be shelved - goodbye buffet breakfasts - and new protocols introduced to ensure that travellers and staff feel safe and protected.

(Not) Leaving on a Jet Plane

By Dr Jean-Philippe Weisskopf

Assessing the global aviation situation and harnessing possible solutions in its quest for survival. Not just the pros and cons of private credits versus government funding, but also the need for solidarity and the role of environmental issues.

Marketing in Uncharted Waters - The COVID Era

By Ajay Mehtani

It's a tough world, a difficult & unprecedented situation as the hospitality sector is on a standstill globally! So, should Marketing Spends be put on hold during this time? Should we all go home and hope to return when demand picks? No.

Horwath HTL Sentiment Survey: New Zealand Hotel Industry and the impact of COVID-19

Business confidence among New Zealand's hard-hit hotel sector is much bleaker than business confidence in general, according to a new survey. The New Zealand Hotel Market Sentiment Survey was undertaken by Horwath HTL and Tourism Industry Aotearoa to examine how the COVID-19 pandemic is affecting hoteliers’ outlook for the New Zealand hotel market in general and their hotel in particular.

Horwath HTL Sentiment Survey: Australian Hotel Industry and the impact of COVID-19 (Second Version)

The Second Australian Hotel Sentiment Survey reports the ongoing status of the accommodation sector, and seeks to highlight those factors underpinning current operational challenges. We have again gauged what outlook operators hold for performance levels into the immediate future, and probed what operational challenges and likely solutions that owners and operators of accommodations properties face.

COVID-19 Recovery Series: Email Marketing

While our industry continues to deal with a state of travel that is breaking all norms, there is actually an opportunity to solidify relationships with your audience. A strong email marketing strategy will keep loyal guests engaged and can even be a source of positive news to your audience as you lead them down the booking path for the future.

Wyndham Expands “Count on Us” Initiative to Europe, Middle East, Eurasia and Africa as Hotels Prepare to Welcome Back Travellers

Wyndham Hotels & Resorts (NYSE: WH), the world's largest hotel franchising company with over 9,300 hotels in more than 90 countries, today announced the expansion of its "Count on Us" initiative across Europe, Middle East, Eurasia and Africa (EMEA), outlining new long-term efforts to build confidence among guests and to support Wyndham hotel partners as they prepare to welcome back travellers in the wake of COVID-19.

NH Hotel Group redefines the customer experience and enhances safety in its hotels with the launch of Feel Safe at NH

NH Hotel Group, one of the leading urban hotel companies in Europe and America, has launched a new set of measures to address the current health crisis. Feel Safe at NH is designed to preserve the safety of travellers and employees, through various initiatives and adaptation of nearly 700 operating standards, completely redesigning the customer journey.

Banyan Tree Hotels & Resorts Launches SAFE SANCTUARY, an Integrated Health and Wellbeing Programme Globally

In preparation for the return of travel, Banyan Tree Group is committed to going the extra mile to ensure a Safe Sanctuary for both associates and guests. Partnering with Bureau Veritas to co-develop a proprietary label and set of protocols, the Group is launching the SafeSanctuary Programme, an integrated health and wellbeing programme that incorporates protocols of assurance and wellbeing standards.

Managing the Risk of Fraud During COVID-19

By Kevin Doyle

I wanted to share with you some thoughts I have around the potential unintended consequences connected with the necessary winnowing of hotels' finance and operational headcount. First and foremost, hotels had to take all steps necessary to stem their evaporating cash.

Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now

Properties are working with minimal staff to keep the doors open during today's slow down; but what about tomorrow? Travel will quickly ramp up as CV-19 restrictions are lifted. Many operators are preparing for the restart now, implementing technologies, hotel software, and processes that will support social distancing guidelines and enable more efficient operations as staffing levels slowly return to meet higher occupancy demands.

Break the “Unwritten Rules of Upselling”

By Jos Schaap

We are now in the midst of a pandemic, the likes of which few alive today have ever experienced. COVID-19 has spread to every corner of the globe, causing health care and economic devastation. The hospitality ecosystem has been particularly hobbled, with hotels being one of the hardest-hitsectors.

Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme

Dusit International, one of Thailand's leading hotel and property development companies, has dynamically responded to the challenges brought by the COVID-19 pandemic by introducing 'Dusit Care - Stay with Confidence'- a new programme of services designed to go beyond enhanced hygiene protocols to deliver additional convenience, experience and value while ensuring guests always feel safe and reassured.

Crisis Management for Pandemic, Hurricane or Terrorist Threat

By Chuck Kelley

Whether you are responding to a potential pandemic, a natural catastrophe or a terrorist threat the opportunity for success is driven by preparedness. By this we mean proactive planning, mock drills, learning from history, constant review, updating and never letting your guard down - you can't make it up as you go.

Four Seasons Hotels Collaborates with Johns Hopkins on Enhanced Health and Safety Program

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Avani Hotels Rolls Out AvaniSHIELD Programme For Safe Travel

As travellers are embracing the new normal of travel and hotels are preparing to welcome guests back, Avani Hotels & Resorts is rolling out new health and safety measures across its portfolio. Named AvaniSHIELD, the programme will see all 32 properties in 18 countries gradually adopt a range of heightened hygiene and sanitising standards to ensure the health and safety of guests and team members.

My Place Hotels ensures hotel safety, security through newly released “ALWAYS CLEAN” Initiative

In continuation of the brand's ongoing initiative to provide its guests with the safest and cleanest lodging experience possible, My Place Hotels of America is pleased to announce it will take its hotel cleanliness efforts a step further by instituting an enhanced range of hotel cleanliness processes and procedures alongside its operators, franchising partners, Ecolab, and the American Hotel & Lodging Association.

STR and TE further downgrade U.S. hotel forecast

Tennessee—The latest U.S. hotel forecast from STR and Tourism Economics projects a 57.5% decline in revenue per available room (RevPAR) in 2020, then a 48.0% increase in the metric in 2021. Each percentage change was downgraded from a late-March forecast revision, which called for a 2020 RevPAR decrease of 50.

RFID Hotel and LAS Hospitality Supply Address Updated Hotel Environment Standards with Introduction of Antimicrobial Key Card Technology

Lodging Access Systems, a company that provides thousands of hotels globally with a full spectrum of key cards and credentials through its subsidiaries, RFID Hotel and LAS Hospitality Supply, has announced that it has acquired the exclusive right and license to manufacture and distribute a patented and proprietary antimicrobial plastic key card to hotels and resorts in the United States.

NH Hotel Group Reports First Quarter Results And Prepares For A Progressive Reopening

Since the beginning of the global pandemic by COVID-19, NH Hotel Group is implementing different measures and plans to adapt the business and ensure its sustainability, with the aim of minimizing costs during hotel closures, preserving liquidity to meet operational needs in the coming months and ensuring that the reactivation of hotel activity is carried out efficiently and under the premise of maximum guarantees in terms of health and safety.

Whitebridge LAC Hotels Monitor, Issue 9

For the first time in this series for the LAC region, we have amended the reporting period for the performance statistics, and all because the data does not love COVID-19. The shock of the global pandemic has been without parallel, both in its extensive bear-hug around the globe and in its impact across all sectors of the global economy - and none more so than on our beloved hotel sector.

Survey Results: How Hotels Are Coping With COVID-19

By Casey Munck

The results are in from two Cendyn surveys polling hoteliers across the globe on how they are coping with the effects of COVID-19. Gauge the industry pulse and read first-hand accounts of how hoteliers are dealing with the coronavirus on both an individual level and as an operation.

What will hotel visits be like? Here’s your room-by-room look at the future

Hotels are cautiously reopening for the summer travel season, but it's anything but business as usual in the hospitality industry. Last week, the American Hotel & Lodging Association (AHLA) introduced its Safe Stay guidelines developed under the guidance of an advisory council that includes Accor, InterContinental Hotels Group, Marriot International, Omni Hotels & Resorts and Walt Disney.

The Five Changes Expected in the Hotel Industry

By Adam Knight

Returning to operations in our new environment is sure to bring many expected and unexpected challenges. Between figuring out social distancing protocols and mitigating risk throughout the property, hotels will be contending with a lot as we move through the coming months and years.

Posadas Elevates Safety & Sanitation Protocols

Following weeks of halted operations that permitted time for extensive planning, Posadas, Mexico's largest and most internationally known hotelier, is pleased to announce elevated safety and sanitization protocols, Travel with Confidence, currently being applied to all its 180 hotels and resorts in preparation for summer travel.

Extended Stay America Introduces STAY Confident

Extended Stay America, the leading mid-priced extended stay hotel company, today announces the debut of a new initiative, STAY Confident, to focus on the health, safety, and comfort of its guests. STAY Confident will build upon Extended Stay America's experience as the only major hotel brand to remain 100% open since the beginning of the pandemic and the already high standards of housekeeping and hygiene at its 634 locations.

Our Restaurants Are Mobilizing

Accor's hotels and partners all over the world put their F&B know-how to support frontliners since the outbreak of COVID-19. Our teams have also joined forces with Refettorio Paris, restaurant located in the crypts of the Madeleine Church, supported by our Solidarity Accor endowment fund since 2018, to serve meals to people who have been branded as social outcasts (refugees, homeless people etc.

Frontline Stays Global Program Update

At Airbnb, being a good neighbor strikes at our very foundation as a company. The trust of not only our hosts and guests, but also the communities in which they live, is one of our priorities. It's why we have committed to work with governments around the world to create clear, 21st century rules for short-term rentals.

Accor And AXA Launch A Strategic Partnership To Offer Unique Medical Assistance In Hotels Worldwide

Accor, a global hospitality leader, and AXA, a global leader in insurance, announce an innovative strategic partnership to provide medical support to guests across the 5,000 Accor hotels worldwide. As soon as July 2020, this partnership will enable Accor guests to benefit from the highest level of care thanks to the expert medical solutions of AXA Partners, AXA's international entity specialized in assistance services, travel insurance and credit protection.

The Importance of Revenue Management in Times of Uncertainty

By Crystal Pernici

There's no doubt we are experiencing one of the greatest challenges of our professional (and, in many cases, personal) lives. This pandemic has rattled our world—especially travel and hospitality. Now it's time for the hotel industry to pull itself up by its bootstraps and show the world what we are made of.

Revenue managers predict how pricing tools will react

Hotel revenue managers have their work cut out for them now during the COVID-19 environment and once travel demand resumes. Veteran revenue managers have experienced downturns before and know the challenges that accompany them, but this time around, they will have artificial intelligence and machine-learning software to assist them in setting pricing strategies.

AHLA Statement On Heroes Act

The American Hotel & Lodging Association (AHLA) today expressed support for a number of elements contained in the HEROES ACT (HR 6800) that would improve upon the Paycheck Protection Program (PPP) to aid small business hotel operators and save millions of jobs.

Four Seasons Hotels and Resorts Collaborates with Johns Hopkins Medicine International on Enhanced Health and Safety Program at Properties Worldwide

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Introducing "Generation Clean" – The New Age of Hotel Guests

By Tim Pelletier

While global travel markets continue to wrestle with the implications of COVID-19, one thing is becoming increasingly clear - the crisis will have a deep and lasting impact on the industry. How the industry evolves to address the situation and future-proof their marketing, distribution, and hotel management strategies remains to be seen.

Tech Companies Helping Hotels in Times of Need

By Larry Mogelonsky

With the hospitality industry left spinning in the wake of the COVID-19 lockdowns, it is hardly the time to throw in the towel. Rather, and not to soften the severity of the crisis in any way or form, this is an opportunity to realign your hotel organization so that it can thrive on a lean team once the travel restrictions are relaxed.

The BC and AC of Hoteliering

By Natwar Nagar

The world has suddenly changed. Like most sectors, the global hospitality industry is in shock and dismay watching a pandemic wipe out the dreams of millions. This unprecedented event, whose consequences we cannot yet imagine, has left us speculating about its financial, economic, social and political cost.

This airplane seat design helps you socially distance on board

(CNN) — No one quite knows what aviation will look like in the wake of the COVID-19 pandemic. There's talk of removing middle seats, compulsory face masks and full body disinfectioand aviation seat designers are experimenting with ways to make flying more appealing for concerned and conscientious passengers.

COVID-19 and hotels: What we’ve learned so far

As stay-at-home orders in states across the U.S. are expiring, the first weekend in May showed strong occupancy gains for hotels in markets with beach access. STR is certainly still some time away from calling this a recovery, but the data has been decidedly "less bad" over the past three weeks.

Hilton Hotels in Chinese Mainland Resume Operations

Hilton (NYSE: HLT) announced today that all of its hotels in Chinese Mainland have officially resumed operations. As Hilton welcomes guests back with its hospitality, each hotel has implemented strict anti-epidemic measures to ensure the health and safety of guests and Team Members.

American Airlines and Hyatt Surprise Healthcare Workers at NYC Health + Hospitals/Elmhurst with Complimentary Vacations

In recognition of the extraordinary care they provide to their community, American Airlines (NASDAQ: AAL) and Hyatt Hotels Corporation (NYSE: H) today announced American Airlines and Hyatt will award thousands of healthcare professionals from NYC Health + Hospitals/Elmhurst three-night complimentary vacations to help them recharge and reconnect with their loved ones, once they are able to take time for themselves.

Statement on Corporate Layoffs at Hyatt

Due to the historic drop in travel demand and the expected slow pace of recovery, Hyatt has made the extremely difficult decision to implement layoffs and restructure roles across its global corporate functions, beginning June 1, 2020.

Canadian Lodging Outlook Quarterly 2020-Q1

HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets.

Plotting (literally) the comeback

By Dan Skodol

Hotels in North America and around the world are starting to look ahead to reopening their doors to guests. As we speak, from the smallest independent boutiques to the largest global chains, properties are formulating strategies for operations, marketing, revenue management, and many other areas in the context of a post-COVID-19 environment.

AMResorts® Strengthens Guest Commitment Further with CleanComplete Verification™ 360-Degree Quality Program

AMResorts®, an Apple Leisure Group company, introduces new 360-degree quality, safety and hygiene program CleanComplete Verification™, centered on guest safety and peace of mind during vacation. The CleanComplete Verification™ program further elevates the standards of quality and cleanliness at our 58 beachfront branded properties across Mexico, the Caribbean, Costa Rica, and Panama.

Meliá Hotels International Presents “Stay Safe With Meliá”

Meliá Hotels International has developed a program for the gradual reopening of its hotels in the post-COVID-19 recovery phase and is working together with one of the most prestigious certification organisations in the world, Bureau Veritas, to ensure that it complies with the most rigorous health and safety standards.

Virtual TV Remote Control launched by Otrum

Hotel TV remotes are known to be an infection contamination risk, as they are used by multiple people over a short time span and are difficult to sanitise. As the hospitality industry eagerly awaits the return of guests, Otrum has prioritised COVID-19 initiatives to keep your guests safer.

HVS Resource: Hotel Operations in the COVID Era

Social distancing has become a norm in today's COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. HVS has prepared this document to help hoteliers in the planning process regarding the formulation of SOPs on how to operate their hotels once the lockdown has been lifted.

The Impact Of COVID-19 In The Hotel Industry – Brazil Overview

By Felipe Touro

In view of the advancing Coronavirus over the past few days, the economic impact starts to deepen and takes bigger steps around the world, mainly reflected by issues due to the drop in consumption and production, the stock market and supply chains, and this serves as a wake-up call for all the world even for those powerful countries in the European Union as a possible economic recession is looming.

Revenue Management In Recovery: 7 Trends To Track

By Alex Sogno

Our industry is currently at a standstill. There is no previous precedent, no historical data to refer to. Revenue Management (RM) systems do not have reliable data to process: they will not work. Most of your positions as Revenue Managers probably did not exist yet during the 2008 Financial Crisis.

ITC Hotels Launch ‘WeAssure’: A first-of-its kind initiative on health, hygiene & safety

Reinforcing its globally acknowledged Responsible Luxury ethos that seeks to create a better and secure world, ITC Hotels today announced the launch of its path breaking 'WeAssure' initiative. In a first for the hospitality industry, the discerning guests of ITC Hotels will be reassured by an accreditation by National Accreditation Board for Hospitals & Healthcare Providers (NABH)- the leading standards organisation for sanitation, hygiene, safety and infection control practices.

Responsible Tourism Is Key To Driving Travel Industry Recovery In A Post-Lockdown World

By Jane Madden

Last week, I had the pleasure of speaking at the Finn Partners Travel Practice webinar on the role of responsible tourism in driving recovery post-lockdown. I was joined by Fiona Jeffery OBE, Senior Partner, Finn Partners Global Responsibility Tourism Practice, Founder and Chairman of Just A Drop, alongside Amy Skelding, Senior Partner in our Travel Practice who moderated the session.

Hyatt Reports First-Quarter 2020 Results

Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported first-quarter 2020 financial results. Net loss attributable to Hyatt was $103 million, or $1.02 per diluted share, in the first quarter of 2020, compared to net income attributable to Hyatt of $63 million, or $0.

IHG's First Quarter Trading Update to 31 March 2020

Keith Barr, Chief Executive Officer, InterContinental Hotels Group PLC, said: “Covid-19 represents the most significant challenge both IHG and our industry have ever faced. We are responding on every front and taking decisive action to the benefit of all our stakeholders.

Time for the Hotel Industry to “Remove the Box”

By Hanley Chew

The hotel industry is one of the worst-hit industries during this crisis. A lot of studies have been conducted to help us understand the impact on the economy and our organization's bottom-line. Industry experts, through their various associations, have predicted that the average hotel occupancy in Malaysia for the year will stand at around 25% or less.

Hotel Performance Forecast 2020-2024

By Hala Matar Choufany

The increasing concern over the post COVID-19 implications on the travel and tourism sector coupled with a challenging economic outlook for the GCC region will have a major impact on the recovery of the hotel sector.

What to expect the next time you check in to a hotel

he plunge in hotel occupancy levels due to the coronavirus pandemic has forced the hospitality industry to unveil new cleaning standards and redesign parts of the hotel experience. As travelers venture back to hotels, the changes will be visible as soon as they enter the foyer.

What will staying in a hotel look like in the near future?

Goodbye, breakfast buffets and bellhop service. Hello, temperature screening and keyless check-in.While pandemic-era policies are still being developed at hotels around the globe and will no doubt vary widely, it's safe to say that guests will see big changes the next time they check in anywhere.

Will Ancillary Revenues become Primary Revenues in the COVID Era?

By Ajay Mehtani

HVS ANAROCK spoke about ancillary revenues in early 2019 and the concept of focusing on Revenue Per Square Feet at our HOPE conference again in Bengaluru in August last year - thus, initiating a dialogue with the industry on the concepts of Total Revenue Management.

Hilton Reports First Quarter Results

Hilton Worldwide Holdings Inc. ("Hilton" or the "Company") (NYSE: HLT) today reported its first quarter 2020 results. The following results reflect the material impact that the novel coronavirus ("COVID-19") pandemic had on Hilton's business, the effects of which were not significant until March 2020.

ProfitSword Joins Special Edition of In Clear Focus Podcast to Provide Insight on How COVID-19 is Transforming the Business Intelligence Landscape

ProfitSword, the leading developer of business intelligence and data integration software for the hospitality and senior living industries, has announced its taking part in a special edition of the "In Clear Focus" Podcast with the goal of providing industry professionals with the latest expert insight over how the COVID-19 pandemic has affected business intelligence operations.

Beyond COVID-19 - How hotel technology can drive recovery

apaleo is a highly connectible, "API first" cloud PMS for modern groups and chains. Over recent weeks, we've been talking at length to customers, partners and industry friends about the role of technology in the current crisis and how the hotel tech stack must evolve drastically in order to remain relevant in a post-coronavirus landscape.

Human Behaviour After COVID-19

There is hope and an expectation that lives will return to normal after the quarantines loosen and "non-essential" businesses are allowed to open in the US and globally. Market participants believe that a $2 trillion dollar aid package is enough to float small and large businesses, as well as the 20%+ who are now unemployed — not to mention freelancers who do not qualify for unemployment and many who are underemployed.

HVS: COVID-19 Impact on Hotels in Asia Pacific

The momentum in visitor arrivals has been lost due to the impact of the COVID-19 pandemic. January 2020 kick off with robust visitor arrivals before registering an average decrease of approximately 35% and 65% across the region (Australia, Indonesia, Japan, Malaysia, Maldives, Myanmar, New Zealand, Philippines, Singapore and Vietnam) in February and March, respectively.

COVID-19: How is the Foodservice Industry Coping?

The world's latest crisis - COVID-19 - has taken over our lives, irreversibly shifting our economy, society and lifestyle. But how has it affected the foodservice industry - and what big changes are on the horizon? Find out more about how coronavirus has impacted our industry and what foodservice operators should consider when adapting their business to life as our 'new normal'.

Responsible Tourism is Key to Driving Travel Industry Recovery in a Post Lockdown World Reveals FINN Partners Webinar on Responsible Travel

A recent FINN Partners webinar on Responsible Travel featuring Jane Madden, Managing Partner, Global Sustainability and Social Impact, and Fiona Jeffery OBE, Senior Partner, Finn Partners Global Responsibility Tourism Practice, and Founder and Chairman of Just A Drop, was hosted on Wednesday 29 April 2020 and is now available to view online.

Majority Of Corporate Travel Programs To Seek Lower Hotel Rates As Covid-19 Restrictions Are Lifted

HRS, the leading hotel solutions provider in business travel, today announced the results of its most recent Flash Survey of corporate travel program managers and procurement executives. The global survey, which ran from April 30 through May 4, gives the industry guidance on the delicate balance between hotel suppliers and managed travel programs as the business travel ecosystem looks towards recovering from the COVID-19 pandemic.

Coronavirus (and other problems): 2020, a dark year for global tourism

By Anne Gombault

The coronavirus health crisis, tracked statistically in real time by Johns Hopkins University, is hitting the global economy hard and the tourism industry most of all. The World Tourism Organization (WTO) is expecting a drop in tourism revenue of 300 to 500 billion dollars in 2020, up to one-third of the 1,500 billion generated in 2019.

There’s Light at the End of the Tunnel: Implement Technology Today to Retain and Attract Top Talent Tomorrow

By Robb Monkman

Sometimes when things seem the darkest, moments of beauty emerge in the most unexpected places. During this time of quarantine, rivers are cleaning up, vegetation is growing, the air is becoming cleaner, there are fewer reports of crime, families are bonding, workers are resting, and nations are banding together for the good of mankind.

Sandals Resorts Enhances Industry-leading Health and Safety Measures, Leaving No Stone Unturned

For nearly 40 years, Sandals Resorts has continuously implemented and strengthened health and safety protocols to ensure guests are able to enjoy their Caribbean vacation worry-free. In preparation to welcome guests back to the beauty and warmth of the Caribbean, the company today introduced Sandals Platinum Protocols of Cleanliness, building on its existing industry-leading practices to guarantee cleanliness standards and heightened health and safety measures that address changing consumer expectations amidst COVID-19.

Press Release: Remington Hotels Leads The Industry Forward In Post COVID-19 Response Across All 87 Hotels

Remington Hotels, a leading third-party management company that operates 87 hotels in 26 states across the United States, is rolling out new guidelines for all properties that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with multiple brand partners including Marriott and Hilton, to protect the wellbeing of guests and associates in response to COVID-19.

Uber is developing tech to ensure drivers wear face masks

Uber is coming to terms with the new reality imposed by the COVID-19 pandemic, and it's using technology to make sure everyone adjusts. The company has confirmed to CNN Business that it's requiring face masks or similar coverings for both drivers and passengers in countries like the US, and is developing technology to detect whether or not drivers are abiding by those rules.

Wyndham Hotels & Resorts Launches New “Count on Us” Initiative

Highlighting its continued commitment to hotel owners, team members and guests, Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,300 hotels across 90 countries, today launched "Count on UsSM," a new long-term, multi-faceted initiative to build confidence among guests and to support franchisees as it begins making preparations to welcome travelers back to its more than 6,000 U.

South Africans see impacts of COVID-19 worsening, says GlobalData

Consumer uncertainty is one of the greatest barriers facing the travel industry, and despite cases of COVID-19 stabilizing across South Africa, 70% of South African respondents in a recent survey by GlobalData, a leading data and analytics company, say they are still extremely concerned about the impact of COVID-19 - in comparison to the 1% that declared they are not concerned.

Best Western® Hotels & Resorts Introduces Industry-Leading Cleaning Program: We Care Clean

Best Western Hotels & Resorts (BWHR) was the first hotel brand to set a high level of cleanliness with the roll out the I Care Clean program in 2012. The program was developed through a partnership with innovation and design firm, IDEO, and required its hotels to focus on guest high touch items and areas with standards such as usage of ultraviolet sterilization wands and TV remotes that can be disinfected.

Why Hotel Designers Predict Bright Times Ahead

The global hotel industry will in all likelihood rebound quite nicely once things return to some sense of normalcy, according to top architects who specialize in hotel design. Given the current situation, hotels around the world are facing challenges the likes of which they've never experienced.

Hotel Industry 2020 – The New Normal

Welcome to the Twilight Zone or the surreal existence of those of us in hospitality with empty hotels. They are slowly and not so surely picking up but we will return to a "new normal" soon. What will it look like? The "light and warmth of hospitality," coined by Conrad Hilton, will not be apparent upon entrance to a hotel post COVID-19.

HVS: Impact of COVID-19 in Italy

After the initial actions taken during February 2020 to contain the expansion of COVID-19, which provided limitations and restrictions only to certain activities and areas of the country (closing direct flights with China, prohibition of big gatherings and sport events, creation of red zones at Province and Regional level in North Italy), the Italian Government issued a Law Decree on 11 March providing for a shutdown of many activities and several limitations to other activities across the entire Italian territory.

Hospitality Financial Leadership – What Will the Post Pandemic Hotel World Look Like?

By David Lund

Having been around awhile I have seen the changes that have come as a result of major global events. The starkest example is our pre- and post-911 world. It showed us that the idea of getting on an airplane means we need to prove we do not have any threatening objects with us, like guns, knives and explosives and we need to prove we are who we say we are.

The Gift of Resetting and New Beginnings

By Luis Gallotti

Imagine a game that never ends. Imagine a workday that never finishes. Imagine a train that never stops. That's how we have been living. No doubt that today's situation brings a lot of anxiety and uncertainty, but if we are able to take a more holistic approach to this whole new reality, soon enough we would realize that it's a new beginning physically, mentally and spiritually for all of us.

Coronavirus Boosts Innovation in the Beer Industry

By Margarita Cruz

It's Friday evening and virtually everyone in the whole country is at home. On a regular Friday, people would go out, meet friends, drink beer and celebrate the weekend. Not today thanks to coronavirus.

Staying Ahead Through Change

By Vijay Thacker

The standstill enforced by the COVID-19 pandemic gives hotels the opportunities to move towards changes that will arise when hotels re-open. New learnings must be imbibed and actions purposefully directed.

China welcomes tourism, consumption rebound under strengthened COVID-19 containment

The upcoming five-day International Labor Day holiday will be a "Golden Week" for tourism and consumption since China entered the phase of regular epidemic prevention and control. Although group tours across provinces are still suspended and outbound travel is discouraged, the number of domestic trips to be made in the holiday is estimated to be over twice the number of that made in the three-day Tomb-sweeping Day holiday in April.

Hospitality Industry Top Winners and Losers in the Post-Crisis Era

By Max Starkov

Here are the big winners as a result of the current coronavirus crisis: Major Hotel Chains: Hospitality has been moving from an industry of independent hotels to an industry dominated by major hotel chains for at least two decades now.

WTTC Outlines What “The New Normal” Will Look Like As We Start To Travel

The World Travel & Tourism Council (WTTC) has outlined what the "new normal" will look like as countries begin to end their COVID-19 lockdowns and ease travel restrictions. "Travelling in the New Normal" is part of WTTC's plan which includes critical steps and coordinated actions, including new standards and protocols, which offer a safe and responsible road to recovery for the global Travel & Tourism sector as consumers start planning trips again.

The Catalyst: How Innovation Prevails In Times Of Crisis

There's no rule book for pivoting a business during a global pandemic, but when it comes to innovation, necessity is the mother of invention. Deep challenges in the economy, for business models and customers, can become drivers of innovation and when their back is against the wall, winning companies can turn a crisis into a catalyst for innovation by addressing issues in ways never thought of before.

What is Your Business 2.0

By Keith Kefgen

The government has effectively shut down the hospitality and travel industries. Yes, this will end, and no, it won't go back to 'normal'. What will the new normal look like? I have heard all kinds of predictions from a V-shaped recovery to social revolution; a wide spectrum to say the least.

Lodging providers begin to unveil new hygiene initiatives to meet change in traveler demands, says GlobalData

Following the recent announcements from Airbnb and Hilton that new hygiene initiatives will be implemented; Ralph Hollister, Analyst, Travel & Tourism at GlobalData, a leading data and analytics company, offers his view on the situation: “Hilton’s plans to partner with sanitation specialists such as the company behind Lysol and the Mayo Clinic will help to assure its customer base by maintaining cleanliness in its hotels.

GBR Hospitality Newsletter 2020 Q1

This newsletter provides a snapshot of the performance and outlook of the Greek hotel industry, within the broader context of the international hospitality industry as well as of Greek tourism and Greek socio-economic developments.

HVS COVID-19: Traveller and Hotel Guest Sentiment Findings Middle East

By Hala Matar Choufany

The current pandemic and unprecedented difficult times have so far dramatically impacted our lifestyle, be it how we work, travel, socialize, meet and greet, connect, etc. and it is only fair to assume that these forceful effects will remodel our behavior and attitude in the midterm and potentially forever.

How To Lie With COVID-19

By Simone Puorto

"The death rate in the Navy during Spanish-American War," writes Darrell Huff in his classic, How to Lie with Statistics, "was nine per thousand. For civilians in New York City during the same period, it was sixteen per thousand.

The Los Angeles Market Continues to Lead the U.S. Hotel Construction Pipeline at the Close of the First Quarter of 2020*

Analysts at Lodging Econometrics (LE) report that at the close of the first quarter of 2020, the top five U.S. markets with the largest total hotel construction pipelines are: Los Angeles with 166 projects/27,752 rooms; Dallas with 164 projects/19,999 rooms; New York City with 152 projects/26,111 rooms; Atlanta with 143 projects/19,423 rooms; and Houston with 132 projects/13,316 rooms.

A Reason To Smile During The COVID-19 Pandemic

By Shep Hyken

I'm going to switch up my typical customer service and experience content to share a little motivation. My buddy and fellow professional keynote speaker, Joey Coleman, is one smart dude. He made a great observation about the way people are reacting to the COVID-19 pandemic.

Kempinski Hotels launches "Kempinski White Glove Service"

High quality and sophisticated service combined with authenticity and personal care are one of the highest maxims of Kempinski Hotels. To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the "Kempinski White Glove Service".

Always look on the bright side

By Jane Pendlebury

Thank goodness we are an industry of positive people. Despite the doom and gloom, most people that contact the HOSPA office remain upbeat, trying to find their way through the uncertainty. The only certainty we do have is that the outlook will change daily and the Government will direct us based on facts and figures, which also change daily.

SiteMinder Releases World Hotel Index For Hoteliers To Foresee The Return Of Guests

SiteMinder, the global hotel industry's leading guest acquisition platform, has for the first time released its proprietary data on the momentum of hotel bookings around the world. Sourced from the bookings of SiteMinder's 35,000 customers, through more than 400 booking channels globally, the SiteMinder World Hotel Index provides never-before-seen insight into when guests are likely to return to hotels after the COVID-19 pandemic.

An Updated 2020 Outlook - Expectations for the Year Ahead

By Jamie Lane

Economic conditions are deteriorating quickly and according to Oxford Economics, theU.S. economy is in recession. Oxford predicts that, "the coronavirus pandemic will lead to a profound, pervasive, and persistent, but not permanent reductions in activity, with widespread cuts in social spending, severe disruptions to supply chains, and major interruptions in travel and tourism activity.

Mental Wellness and Today’s New Workplace Norms

By Thomas Mielke

'Mental wellness' is a broad topic that involves our emotional, psychological, and social functioning. In what is a reflection of the fast-paced and high-pressure environments that we nowadays live in, it has increasingly topped the management agenda of many boards and HR executives across the globe.

Bench Events announces first speakers for second episode of Hospitality Tomorrow, the world’s first fully virtual global hospitality conference

Following the successful launch of Hospitality Tomorrow, the company's first virtual conference that took place earlier this month and attracted 5,343 hospitality decision-makers from 128 countries, Bench Events has announced the first 30+ speakers for the second edition of Hospitality Tomorrow, set to take place on 12 May, 2020.

Marriott International In Asia Pacific Supports Frontline Healthcare Workers Through Community Caregiver Program

Marriott International in Asia Pacific (excluding Greater China) has launched its Community Caregiver Program for healthcare workers on the frontlines of the COVID-19 pandemic. The devastating impact of COVID-19 has been felt over the world, and as an organization that puts people first, Marriott International recognizes the need to unite with the community in its fight against coronavirus.

Report: Hotels Require More PPP Loan Funding To Save Jobs

The American Hotel & Lodging Association (AHLA) released a new report today showing the average small business hotel will require additional funding from SBA loans under the Paycheck Protection Program (PPP) in order to rehire employees or prevent further layoffs and keep their business open.

Hospitality Sector Should Prepare for an Extended Stay from COVID-19

By Deborah Friedland

"The impact to our industry is already more severe than anything we've seen before, including September 11th and the Great Recession of 2008 combined." A chilling statement from Chip Rogers, President of the American Hotel & Lodging Association (AHLA) on March 17—just as COVID-19 was starting to unleash its global fury.

People Management During COVID-19

By Alex Sogno

An industry of people taking care of people; Ladies and Gentlemen Serving Ladies and Gentlemen; People, Product and Profit. Whichever way you phrase it, people are at the core of hospitality. As a service-focused industry, our product is inseparable from the person delivering it.

The Future State of Hospitality after COVID-19: A New Psychology of ‘Enchantment’

By James Houran

These introductory quotes show that great minds in science and literature have historically recognized the fundamental need for enchantment in people's lives. Just think back to your own remarkable encounters with art, music, nature, and even special people like 'first loves', childhood heroes, or favourite celebrities.

COVID-19 “The Hefty Guest”

By Hala Matar Choufany

And… Suddenly, while we were projecting growth in the MEA region and applauding the ongoing efforts of governments in developing further the tourism infrastructure, improving accessibility, attracting local and foreign investments and easing off travel restrictions, we wake up to a new reality, a serious and destructive threat, and a force that is beyond imagination that will shape our future.

Revenue HACKS Champions an Inclusive and Interactive Approach to Industry Support and Advice

Women in Hospitality and Travel-Tech (WHTT), an organization with the mission of supporting female leadership by inspiring and promoting women through mentorship and career development, recently launched a new LinkedIn Live series, Revenue HACKS, providing practical advice and support on revenue management strategies from divergent voices in the industry.

Leading Hospitality through Turbulent Times

While face to face teaching is not possible during the global sanitary crisis, Sommet Education has developed virtual access to its campuses and implemented cutting-edge digital content and tools enabling its students continued access to education whilst maintaining the high level excellence for two of its renowned hospitality schools - Glion Institute of Higher Education and Les Roches.

Hilton Defining a New Standard of Hotel Cleanliness, Working with RB/Lysol and Mayo Clinic to Elevate Hygiene Practices From Check-In to Check-Out

Hilton (NYSE:HLT) announced today a new program to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

Global Hotel Profit Rocked by COVID-19 - HotStats Reports

In the first analysis of full profit-and-loss performance since the COVID-19 pandemic swept through the global hospitality industry, March was expectedly a brutal month, with the U.S., Europe, Asia and Middle East all recording year-over-year profit drops of 100% or more, according to HotStats data, as the virus' spread continued unabated, all but shutting down travel.

A Post-Coronavirus Scenario for Travel and Hospitality: Where We Might be Going

By Woody Wade

Good morning, ladies and gentlemen. Welcome to the Industry Leaders Panel here at the 2023 Berlin Conference. [Squints out across the room.] I see that several dozen of you have physically made it to Berlin this year - thanks for your courage! We also have over 4,000 delegates participating on Zoom, an amazing shift in the way this conference is held compared to five years ago.

BENCHMARK®, a global hospitality company, Celebrates the Nation’s Essential Heroes by Extending Lowest Employee Rates to U.S. Healthcare and First Responder Personnel Throughout 2020

BENCHMARK®, a global hospitality company, announces that its managed hotels within its two luxury brands, Benchmark Resorts & Hotels and Gemstone Collection, are offering lowest employee accommodation rates to the Essential Heroes of the COVID-19 pandemic, extending throughout 2020.

Credit Card Processing Best Practices During COVID-19 and Other Challenging Times

By Juli Barter

As the world continues to navigate the COVID-19 pandemic, the hotel industry continues to feel its effects. As a trusted hospitality payments provider, POST Integrations is providing the following credit card acceptance best practices to help guide you and your properties through these uncertain times.

STR: US Hotel Results For Week Ending 18 April

Reflecting the continued impact of the COVID-19 pandemic, the U.S. hotel industry reported significant year-over-year declines in the three key performance metrics during the week of 12-18 April 2020, according to data from STR.

Accor's First-Quarter 2020 Revenue of €768 Million Down 15.8% Like-For-Like

Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said:"The world is facing an unprecedented health crisis that is having massive and unique impacts on the tourism industry. Nearly two-thirds of our hotels are currently closed, and most of the others are being used to support healthcare workers and all those on the front lines of the fight against COVID-19.

STR: U.S. Hotel Performance for Q1 2020

Tennessee—Affected late in the first quarter by the COVID-19 pandemic, the U.S. hotel industry reported significant declines in the three key performance metrics during Q1 2020, according to data from STR.

Video: Hyatt's COO Mark Vondrasek comments on Covid-19

As part of our ongoing GBTA Industry Forum Series, GBTA Chief Operating Officer & Executive Director, Scott Solombrino, was joined by Mark Vondrasek, Chief Operating Officer of Hyatt Hotels Corporation in a conversation about the biggest impact on their business, what he learned from his team on the ground in China, and the importance of listening and staying close to customers during this crisis.

COVID-19: Management During A Crisis

It's been over a month since COVID-19 travel bans and social distancing mandates have forced the hospitality industry, and much of the world, into a state of shutdown. The coronavirus has changed the way we live our lives and do business.

What Is the Impact of COVID-19 on Entrepreneurship?

By Marie-France Derderian

In the face of the worldwide COVID-19 pandemic, Entrepreneurs have to face a new reality: that it is not only a huge sanitary and health crisis affecting million or even billion people in all over the world.

How hotels will need to adapt Duty of Care policies for the coronavirus pandemic

By Nancy Huang

Duty of Care, which for hotels is the legal obligation to ensure the safety or well-being of its guests, has always been an important aspect for hotel operations. Though many hotels are currently closed due to the coronavirus pandemic, many hoteliers are already concerned with how they will need to exercise Duty of Care once they reopen.

STR: US Hotel Performance For March 2020

In its first month with a visible impact from the COVID-19 pandemic, the U.S. hotel industry reported double-digit declines in the three key performance metrics during March 2020, according to data from STR.

Marriott International Launches Global Cleanliness Council to Promote Even Higher Standards of Cleanliness in the Age of COVID-19

Marriott International (NASDAQ: MAR), which for 92 years has been recognized as a hospitality leader for its commitment to quality, exacting standards, and rigorous training, announced today that it will be rolling out a multi-pronged platform to elevate its cleanliness standards and hospitality norms and behaviors to meet the new health and safety challenges presented by the current pandemic environment.

COVID-19 and the F&B Industry: Delivery Services to the Rescue

Even before the ominous COVID-19 started to make headlines around the world, online food delivery was reaping the benefits of more widespread digitalization and a greater abundance of delivery apps. The general trend towards e-commerce, increased urban living and changing social behaviors had all been feeding into this growing sector.

Kennedy Training Network Announces Two New Hotel Sales Team Programs

Hotel sales has truly been a seller's market for a very long time; 10-year veterans have never experienced selling in a recession, while veterans are out of practice at prospecting. Until recently, at most hotels the biggest challenges have been keeping up with the flood of inbound RFP's, as third-party meeting and event planning websites made it too easy to request a proposal.

STR: Tokyo’s Olympic hotel gains forecasted to lessen in 2021

The Summer Olympics' performance gains for Tokyo hotels are projected to be lower after the one-year delay in the event, according to the latest forecast from STR and Tourism Economics. "We are projecting less overall demand when compared with our initial forecast for 2020, and while double-digit RevPAR growth is expected, it will come from a much lower base," said Robin Rossmann, STR's managing director.

The Sustainability of Hotels Post-COVID-19

By Korosh Farazad

A couple of months ago, we never could have thought that the global economy and subsequently the world would have come to a pause. The COVID-19 pandemic and the associated restrictions on business activity and travel have caused a tremendous impact across all market industries and especially in the hospitality industry.

What Can We Expect From The Luxury Market After COVID-19?

By Barbara Czyzewska

The COVID-19 crisis is the kind of situation that our world has never experienced before. Not only has it turned into a global pandemic but, more importantly from consumer behaviour point of view, it has impacted individuals from all walks of life and all social and economic statuses.

Wanderlust your way around the world with IHG® virtual backgrounds

After weeks of virtual meetings and family meet-ups, help satisfy the wanderlust you may be feeling by transforming your at-home backdrop to bucket-list travel destinations around the world.So next time you video call your friends and family, instead of connecting from your make-shift home office or living-room-turned-homeschool-classroom, use these backdrops to catch up from the outdoor café at the Crowne Plaza Paris République or poolside at Kimpton Seafire Resort in Grand Cayman - frozen daiquiri optional.

HVS Hotel Transaction Activity: The Factors Influencing a Return to Normalcy in a Post-COVID-19 Time

By Drew Noecker

As a result of the current COVID-19 pandemic, the HVS Team has received many questions about when U.S. hotel transaction volume will return to reasonable, pre-pandemic levels. While we do not have a definite answer, as these circumstances are evolving daily, we have tried to use past events to provide some insight on the factors that would affect a possible rebound.

What is the Impact of COVID-19 on Global Economy?

By Emmanuel Jurczenko

The current coronavirus situation is profoundly impacting all types of businesses. With temporary cessation of some businesses and activities slowing down for many, the consequences of the pandemic are even worse for the global economy than the ones following the Great Financial Crisis in 2007-2008.

Travel and Tourism marketing should aim to understand how consumer behaviour will change post-pandemic, says GlobalData

Worldwide, this is a dark time for the travel industry. As global destinations remain closed and travel company operations continue to be wound down, the industry will increasingly look to its marketing functions to provide campaigns of hope or more simple communications to maintain their engagement with customers and let them know they are still operational, says GlobalData, a leading data and analytics company.

Hotel Closures Due to COVID-19: What to Consider

The hospitality industry is being devastated by the impact of the coronavirus outbreak. As social distancing is becoming the new normal, airlines cancel flights and state and local governments impose travel restrictions and institute quarantines, many hotels are dealing with unprecedented turmoil and are confronting a decision that was unthinkable just a few weeks ago - whether to shut down.

Operating Performance At Low Occupancy Levels

By Robert Mandelbaum

Since January 2020, CBRE Hotels Research has been analyzing the impact of the COVID-19 virus to understand how the societal and economic impacts of COVID-19 will influence the performa