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Tourism Tidbits: Travel Rage in a Time of Pandemics

By Peter Tarlow

During the last decade, tourism officials have noted the evolution of various types of angers among those in the general public and especially among those in the traveling public. These angers first became apparent in the form of road rage then became air-rage, morphed into full-blown travel rage, with verbal anger at times turning into physical violence.

Q2 2020 Major US Hotel Sales Survey

By Daniel H. Lesser

The year 2020 will not be soon forgotten as the spread of COVID-19 and society's reaction to the virus have combined to devastate the global economy. U.S. GDP in the second quarter declined by 32.9 percent on an annualized basis, the most significant quarterly decline observed since the 1940's.

UNWTO, ONCE Foundation And ENAT Call For The Reopening Of Tourism Destinations To Cater For The Needs Of People With Disabilities

The World Tourism Organization (UNWTO) is calling on destinations to recognize the needs of travellers with disabilities or specific access requirements as they open up to visitors again. In partnership with the ONCE Foundation of Spain and the European Network for Accessible Tourism (ENAT), the United Nations specialized agency has released new guideline to ensure accessibility and inclusivity as the responsible restart of tourism gets underway.

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GBTA Calls on Congress to Take Action on Expanded Relief for Distressed Business Travel Industry

Alexandria, VA - As the U.S. Congress negotiates a new coronavirus relief package for individuals and businesses, the Global Business Travel Association (GBTA) - the leading voice of business travel worldwide - has called on Congressional leadership to enact measures to renew business travelers' confidence and to curb the devastating impact of the pandemic on this vital sector of the global economy.

How F&B Service Will Change Post-COVID

By David Eisen

As COVID-19 plows through the hospitality industry, it's carving new paths to profit along the way. Moving forward, hotel food and beverage (F&B) services will be among the most transformed departments in the post-COVID-19 world.

Thinking for Yourself May Be the Only Regimen for a Full Recovery - Part II

By Steven Ferry

"Withholding information is the essence of tyranny. Control of the flow of information is the tool of the dictatorship." - Bruce Coville. [Preamble of 110 words] Last week, we looked at how the official response to the pandemic morphed from great concern about the danger; to numbness at the economic devastation (the UN World Tourism Organization estimated earnings down 80% on 2019 and the loss of 120 million jobs); to increasing rejection of the absurd.

SAHIC 2020 To Be Held Virtually

SAHIC, the Hotel & Tourism Investment Conference for Latin American and the Caribbean community, has announced its Virtual Conference for next October 5-6 th. Due to global travel restrictions and health authorities' recommendations to keep safe distancing measures, the annual event will be held on an online platform.

Statement on Face Coverings

The health and safety of guests and hotel team members is our top priority, which is why, effective August 10, 2020, face coverings will be required for guests and staff in indoor public spaces at Wyndham Hotels & Resorts properties in the U.

This Type Of Mask Is Now Banned From Delta Flights

Delta is tightening regulations for mask-wearing on its flights and released a statement this week that masks with exhaust valves are no longer allowed on their aircrafts. "Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta operated flight," the Delta website now states.

Marriott, Hilton, and IHG Continue to Dominate the U.S. Hotel Construction Pipeline at Q2’20 Close*

In the recently released quarterly United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the franchise companies with the largest construction pipelines at the end of the second quarter of 2020 are Marriott International with 1,487 projects/195,952 rooms, followed by Hilton Worldwide with 1,395 projects/160,078 rooms, and InterContinental Hotels Group (IHG) with 920 projects/94,499 rooms.

Ripe for Rebound: The Future of Hospitality

By David Millili

They say that smooth seas do not make for skillful sailors, and indeed, over the past several months, that belief has been put to the test. As global communities continue to work tirelessly to combat the spread of the coronavirus, the hospitality industry has been placed in an incredibly vulnerable position.

5 Reasons Guests Matter More Than Ever

By David Berger

Providing a quality guest experience is more important than ever for hoteliers seeking to compete in the post-COVID-19 world. Much has been said over the past six months about social distancing, mask etiquette, and the need for greater vigilance in protecting public health.

Tourism Restarts: 40% Of Destinations Have Now Eased Travel Restrictions

The responsible restart of tourism is underway around the world as growing numbers of destinations ease COVID-19 related travel restrictions and adapt to the new reality. According to the latest analysis from the World Tourism Organization (UNWTO), 40% of all destinations worldwide have now eased the restrictions they placed on international tourism in response to COVID-19.

Can Big Brands Disrupt The Disruptors?

COVID-19 has potentially changed everything—ushering in the possibility for brands to disrupt the disruptors. Predictable and boring amenities and designs shared by brands ushered in independent boutique hotels, allowing for unique experiences and celebrations of local culture and art.

The Impact of COVID-19 on the South Korea Hotel Industry

HVS has conducted a survey about the COVID-10 pandemic and its unprecedented impact on the South Korea hotel market. The survey is divided in two sections, how the properties in South Korea is reacting in response to drop of overall demands throughout contingency plans and viewpoint of how experts in the hotel operations are recognizing sign of recovery of pandemic as well as their outlook of the market in the future.

Canadian Lodging Outlook Quarterly 2020-Q2

HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets.

How Housekeeping Opt-Out Might Change Post-Coronavirus

By Larry Mogelonsky

After COVID-19 has subsided, the housekeeping department will be front and center of the new normal hotel experience. Anxious guests will seek out those properties that can give them peace of mind by guaranteeing their safety through heightened cleanliness procedures, and at the same time there may new regulations coming to mandate stricter sanitization protocols.

Meet America's Best Employers For Women 2020

Companies have made considerable progress in their quest for gender parity over the years, enacting strong hiring and retention practices that directly benefit female employees and offering family-friendly policies that place women at the center of these efforts.

It’s Okay, To Not Be Okay

By Prince A. Sanders

You've heard the story over and over. We are faced with the most fatal pandemic of our lifetime. A city closes, re-opens, and then it closes again because it re-opened too soon. You have been impacted by job loss or experienced a significant decrease in salary.

Industry Report: Hotel Investment Scene In Central & Eastern Europe

By Kimberly Yoong

Central & Eastern Europe (CEE) may have, in the past, been perceived as a relatively unstable investment region, especially for the risk averse. However, record hotel investment volumes in the last years have proven otherwise, as investors begin looking to hotel real estate in the region, drawn by the relatively higher returns of hotels and more attractive yields compared to western Europe, which are typically more compressed.

For the Fourth Consecutive Quarter, Los Angeles Leads the U.S. Hotel Construction Pipeline at the Close of Q2’ 20*

In the recent report released by Lodging Econometrics (LE), at the close of the second quarter of 2020, the top five U.S. markets with the largest total hotel construction pipelines are Los Angeles, leading for the fourth consecutive quarter, with 163 projects/27,415 rooms; followed by Dallas with 158 projects/19,314 rooms; New York City with 151 projects/26,302 rooms; Atlanta with 135 projects/18,634 rooms; and Houston with 122 projects/12,486 rooms.

Bartech NeoTray Provides Safe and Convenient Point-of-Sale for Generating Post-COVID Guestroom Revenue

Bartech, the leader in automatic minibar solutions for the global hospitality industry, is fulfilling a growing need in the post-COVID 19 hotel environment through its proprietary NeoTray solution, which allows non-refrigerated items to be securely offered to hotel guests through an automated point-of-sale within the safety of the guestroom.

Setting Up a Corporate Lodging Program

Researchers and procurement specialists predict lodging rates will fluctuate for the remainder of 2020 but remain lower than they were in 2019. To capture existing demand, hotels are expected to offer attractive rates for the upcoming request or proposal season.

Horwath HTL Market Report: Barcelona (English & Spanish)

Barcelona is well-known for its quality of life. Creativity, cosmopolitanism and innovation are values that are associated with the city and make it very attractive to live, work or visit. In Catalonia in 2019, there were 20,737,029 travellers and 58,222,342 overnight stays, of which 8,517,891 travellers and 21,371,417 overnight stays were in Barcelona city, 41% of the tourists visiting Catalonia are going to Barcelona city.

Preparing for Increasing Wellness Demand Amid Layers of Global Turmoil

By Mia Mackman

The massive convergence of social, financial, and personal changes we have experienced in recent months can be overwhelming. This article provides a breakdown of underlying dynamics I expect will impact the future of hospitality, hotels, resorts and mixed-use spa and wellness facility demands in the months and years ahead.

Travel CEOs Urge Federal Action on COVID-19 Testing

Washington, Fourteen CEOs of America's most recognizable travel-related companies sent a letter to the president and congressional leaders Monday stating that more and better COVID-19 testing is an indispensable component of pursuing an economic recovery, and urging a stepped-up federal role in making effective testing more widely available.

The Future Of Affordable Travel

COVID-19 has upended the way we travel. Private jets, trips, tours and the like have been the go-to choice for those who can afford it, but where does that leave cost-conscious leisure travelers who .

Hilton CleanStay Brings New Standard of Cleanliness to Greater China

SHANGHAI, China - Today, Hilton announced that the company has implemented a new program to deliver an industry-defining standard of cleanliness and disinfection, across all its properties worldwide. Hilton CleanStay, created in collaboration with Dettol maker RB and Mayo Clinic, includes new procedures to help Hilton guests enjoy an even cleaner and safer stay.

Welcome Back Guests with Certainty

By Kristen Sullivan

With travel resuming after the unprecedented COVID-19 pandemic, travelers are looking for newly implemented safety procedures when determining which hotels to patron. More companies are taking the approach of digitalizing certain aspects of their business to create a contact-less experience that guests will appreciate.

Post-Pandemic Healthy Hotels and Resorts

By Tim Lemons

As we find ourselves halfway through the year 2020, you must admit the days are often filled with a multitude of emotions that range from frustration and apprehension, to optimism with moments of joy, and then right back to frustration in the form of panic and concern.

How Hotel Asset Managers Can Create/Add Value To PE Funds During A Pandemic

By Alex Sogno

The damage inflicted by COVID-19 cannot be underestimated, it is imperative that hotel owners, including Private Equity (PE) funds stay vigilant and have aligned interests with all concerned parties. What better way than to engage the likes of a Hotel Asset Manager (HAM) who is an extension of the PE fund with relevant industry know-how and expertise.

HVS Asia Pacific Hospitality Newsletter - Week Ending 24 July 2020

Singapore Set Aside SGD45 Million to Boost Domestic Tourism, Myanmar Reveals Plans to Boost Domestic Tourism, Thailand Launched “We Travel Together” Stimulus Package to Drive Domestic Tourism, India Forms ‘Air Bubbles’ with the US, France and Germany, Six Senses Properties in Singapore to be Rebranded into Marriott’s Autograph Collection.

Relieving the Overwhelmed with COVID Response Hotel Software

By Larry Mogelonsky

Getting back into operational shape following the pandemic shutdowns will require many new procedures for most every one of your departments. A chief worry is that it will be too much too fast for your managers and that this will either compromise service delivery or even demoralize team members leading to other problems down the road.

Europe hotel performance for June 2020

Reflecting early reopening around the continent, Europe's hotel industry reported improved performance from May but at an all-time low level for a June, according to data from STR.Euro constant currency, June 2020 vs.

Tourism Sector To Continue Taking Action On Plastic Pollution

The ongoing pandemic has hit the tourism sector hard, putting more than 100 million jobs at risk. Now, as countries begin to recover and tourism restarts in a growing number of destinations, the Global Tourism Plastics Initiative, led by the World Tourism Organization (UNWTO), the United Nations Environment Programme (UNEP) and in collaboration with the Ellen MacArthur Foundation, has provided a plan of action for both public and private sector stakeholders to address the root causes of plastic pollution in these challenging times.

Loews Hotels Launches “Welcoming You Like Family” Brand Campaign

Today, Loews Hotels draws on its core differentiator to affirm its position as one of the nation's leading hotel companies with "Welcoming You Like Family," a dynamic multi-channel brand campaign, utilizing video, photography, digital experience platforms and on-property touchpoints, which defines Loews as more than simply a collection of hotels, but a brand deeply rooted in welcoming and caring for guests like family.

Hotel Industry, Reeling From Covid-19 Economic Fallout, Lays Out Priorities for Covid 4.0

WASHINGTON - As lawmakers consider additional legislation to address the ongoing health crisis and economic fallout from COVID-19, the American Hotel & Lodging Association (AHLA) sent a letter to Congress calling for additional help in several areas, including extending the Paycheck Protection Program (PPP) for severely impacted businesses and their employees, creating targeted lending facilities and liquidity measures to help hoteliers meet debt service, and passing tax reforms to benefit both hotel employees and employers.

Dorsett Hospitality International partners with Prenetics to provide government-recognised Covid-19 testing to combat the third wave

As part of Dorsett Hospitality International's ongoing commitment to the local community under #DorsettCares, the Hong Kong-based hospitality group is the first hotel group to partner with leading global genetic testing and digital health company Prenetics to offer the local community, associates and hotels guests in Hong Kong a peace of mind with 24/7 access to the Project Screen by Circle COVID-19 test, recommended by the World Health Organisation and officially recognised by the Hong Kong government, as we collectively fight to contain the city's third wave.

Our Own Iron Curtain

By Benoit Gateau-Cumin

Welcome back: we finally did it. The rest of the world (or, at least, the part worth visiting and conducting business with) is closing its borders to anyone proudly carrying a US Passport. What used to be a door opener and a cause for respect worldwide has become a scarlet letter.

The Future of Hotel F&B - Post COVID-19

By Jean-Michel Dixte

The winds of change have never blown so fiercely - ripping and tearing through our communities, our businesses, and our lives - feeding on disruption in the midst of chaos and leaving millions of people reeling in shock.

Routier Forms Strategic Partnership With Knowcross® to Enhance Guest Contactless Service Quality and Efficiency in Wake of COVID-19

Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, has announced a strategic partnership with Knowcross®, the global leader in providing service quality and optimization solutions for hotels, to provide reopening hotels with advanced tools capable of overcoming a range of service challenges posed by COVID-19.

Is the Hotel Industry About to Self-Destruct? Media Exposes Shocking Hotel Fails and Growing Guest Distrust

By Alan Young

At the onset of the pandemic, the fall-out was immediate; in the span of a few weeks, hotel lobbies and airport terminals that were once bustling with travelers were left empty. Fear and distrust spread quickly, as did the realization that international travel may be off the table for an extended period of time.

Hotels Sue SF To Protect Workers, Guests From Unsafe Cleaning Ordinance

The Hotel Council of San Francisco, the California Hotel and Lodging Association and the American Hotel & Lodging Association filed a lawsuit today to overturn the County of San Francisco's so-called "Healthy Buildings" ordinance that endangers hotel employees and guests and causes significant economic hardships by forcing many hotels to remain closed and permanently lay off thousands of workers.

Hotel Insurance Costs on the Rise

By Robert Mandelbaum

As of the writing of this article we are in the early stages of evaluating the impact of the COVID-19 virus on the U.S. lodging industry. Owners and operators are discussing the potential use of business interruption insurance (BI) to cover expected losses in profits.

Franchise and Management Disputes in the Time of COVID

By Robert E. Braun

If you are reading this, you are almost certainly in the hospitality industry, and you are most likely in a financial and emotional distress. During trying times, hotel owners rely more than ever on their brands and managers - the professionals that owners engage to protect the multi-million dollar investments that they have made in building, maintaining and upgrading properties.

Long haul travel preparations should be considered for eager UK millennials, says GlobalData

UK millennials are the most likely to book an international trip in 2020 - with 49% agreeing* that they would rebook in a survey by GlobalData. Short haul travel trips to European destinations have now come into play, but the government need to collaborate with the aviation industry in order to start considering how long-haul flight operations will operate to ensure a full recovery, says GlobalData, a Leading Data & Analytics company.

COVID-19’s Potential Lasting Impact on Fixed vs Variable Hotel Expense Ratios

As a result of COVID-19, hotel operators have been forced to make tough decisions, including the most basic one on whether to keep the lights on. Many were required to close their doors after municipal mandates were put in place and some decided to remain open, despite record-low occupancy levels, to house pandemic-related first responders and other essential personnel related to the fallout from the spread of coronavirus, largely in place of more traditional sources of demand during "normal times".

How To Calculate And Monitor Your Break-Even Point

By Alex Sogno

As hotels begin to re-open, it is crucial that they're mindful of their Break-Even Point (BEP) to understand their cost levels and to determine what RevPAR level is necessary to re-open. COVID-19 presented many challenges for hotels who are currently striving to merely break-even instead of maximizing profit as usual.

The Impact of Social Distancing on Hotel F&B Operations

By David Eisen

When 2020 is over and done with (could not come sooner, right?), "social distancing" will be the frontrunner for buzz term of the year. It doesn't even matter that the World Health Organization has lobbied vigorously for the phrase to be dropped in favor of "physical distancing.

Hotel Industry Releases Top 5 Requirements To Travel Safely

The American Hotel & Lodging Association (AHLA) today released the "Safe Stay Guest Checklist" for guests on how to travel safely while also creating a standardized safety experience nationwide. This checklist is part of AHLA's Safe Stay guidelines, an industry-wide, enhanced set of health and safety protocols designed to provide a safe and clean environment for all hotel guests and employees.

GBR Hospitality Newsletter 2020 Q2

This newsletter provides a snapshot of the performance and outlook of the Greek hotel industry, within the broader context of the international hospitality industry as well as of Greek tourism and Greek socio-economic developments.

5 Ways Your Next Hotel Stay Might Be Different

As hotels gradually reopen their doors to guests around the world, we can expect some big changes to the guest experience. For one, health and safety measures have taken top priority, with many hoteliers launching new initiatives to step up their hygiene game and ready themselves for when it's safe to travel again.

Where will travel go in the future?

All of our lives have been affected by the pandemic. From restrictions on travel, postponement of large events like the Olympics, the need to home-school to the way we shop and maintain relationships, the disruption is unprecedented.

A grim future for business travel

Coronavirus lockdowns and the grand work-from-home experiment killed the business travel industry — and, just like everything else, it's not going back to normal anytime soon, if at all.

Columbia Hospitality Introduces Executive Search Program

Columbia Hospitality is introducing a hands-on executive recruitment program designed to identify and connect highly skilled and qualified candidates with businesses in the hospitality industry. Their specialized Executive Search Program will use a hands-on approach to executive recruitment, managing the full process to ensure proper evaluation of business needs, oversee candidate correspondence and vetting, negotiations and more.

Cvent Unveils the Largest, Most Up-To-Date Global Database of Venue Health and Safety Information Within the Cvent Supplier Network

Cvent, a market-leading meetings, events, and hospitality technology provider, has unveiled new offerings within its Cvent Supplier Network and Cvent Business Transient solution (formerly Lanyon). The new offerings were developed to allow for safer and more streamlined sourcing processes in an environment where health considerations are paramount.

Recovery Is When Gen Zers and Millennials Travel for Business

By Linchi Kwok

Gen Z and Millennials are key to travel industry's recovery - That was the headline of a Travel Pulse report, which quoted a GlobalData survey. The survey suggests that younger and wealthier travelers would be the first to resume international leisure travel when the COVID-19 restrictions are lifted.

HVS Market Pulse: Luang Prabang, Laos

Luang Prabang is located in north central Laos on a peninsula bounded by the Mekong River to the north and the Khan River to the east. Listed as a UNESCO World Heritage Site. Since 1995, Luang Prabang attracts tourists from international and regional markets through a combination of preserved cultural experiences and natural beauty within the province.

As Borders Begin to Reopen, Global DMC Partners Shares Continuous Country-by-Country Updates with the MICE Industry

Washington, D.C. - To support meetings and events during this critical moment in the industry's history, Global DMC Partners (GDP), the leading global network of independently owned destination management companies (DMCs) and creative event experts, has tapped its destination experts from around the world to provide timely updates on the latest guidelines and restrictions surrounding COVID-19.

As Hotels Enter Recovery Mode, Sees Record Demand for Industry’s Most Affordable Full Featured S&C Solution

Hospitality leaders are dealing with unprecedented changes, requiring massive business transformations in accelerated timeframes. As hotels face the financial challenges associated with the impact of the pandemic, many properties are turning to more competitively priced solutions that provide the advanced functionality they need to move forward.

Why The Digital Workforce Needs More Women

The challenges of managing work, family and domestic life simultaneously have, literally, hit home for millions of men and women across the world as a result of the 'COVID-19' pandemic. While we were thrust into sudden and radical changes to stay connected online, COVID-19 has the potential to decimate gains in gender equality or act as an accelerator for change.

Marriott CEO Arne Sorenson On The Future Of The Hospitality Industry, Masks, And Furloughs

So you think you've had a rollercoaster year? Consider the tumultuous times of hospitality leader Arne Sorenson, the president and CEO of Marriott International. On the heels of the purchase and integration of Starwood Hotels and Resorts into the Marriott organization and a period of unprecedented growth for the combined company, Sorenson was diagnosed with Stage Two pancreatic cancer.

How Safe Are Hotel Pools This Summer?

In a mask-wearing, socially-distanced world, much has changed about the way we travel. But as states enter later phases of reopening plans amidst the COVID-19 pandemic, with hotels finally welcoming travelers back, some summer staples of travel remain.

Expedia Group Launches Complimentary Education Journey for Travel Industry

Expedia Group Academy officially launched last week, migrating from the Expedia Group Academy LinkedIn group to a new online learning platform. The company's new complimentary education program is designed to help displaced or furloughed travel workers expand their skill sets, develop professional networks and open career opportunities while the industry starts the road to recovery from the impact of the COVID-19 crisis.

How COVID-19 Will Change Air Travel As We Know It

In the heart of Australian outback lies Alice Springs. The town - colloquially known as Alice - is the site of indigenous human presence dating back nearly 30,000 years. More recently, however, a new (and admittedly very different) type of settler has descended upon Alice.

Making sense of artificial intelligence: AI in the (Increasingly Virtual) Workplace

The advent of the pandemic has resulted in the virtualization of many jobs, perhaps permanently. The associated increased quantification of the workplace will enable the accelerated adoption of AI. As our private and professional lives inevitably blur as we work more from home, we need ethical rules more than ever about how companies can use employee-generated data and deploy AI in the workplace.

How Big Hotel Brands Have Stepped Up Their Hygiene Game

The consequences of the COVID-19 pandemic have rattled the tourism and hospitality industry. The cancellation of flights, conferences, events and hotel reservations have left the industry in sharp decline, with planned travel down 80-90% and global losses estimated at $300-450 billion.

What it's like to stay in a hotel right now.

This is the Dorchester Collection's grand country estate on the edge of Windsor Great Park, a white chiselled Georgian mansion at its heart, with sunken gardens, pathways through sweet meadowland and a clippety-clop reputation for its polo club, fields and royal guests.

Lack of high-spending US travelers will prolong economic recovery of dependent EU destinations, says GlobalData

US tourist expenditure in Europe is expected to decline from US$116.1bn in 2019 to US$63.2bn in 2020, showcasing a 45.5% drop. As infection rates across the US surge, this invaluable source market is still a long way from recovery, which will only make matters worse for EU destinations that are major beneficiaries from US tourism, says GlobalData, a leading data and analytics company.

Inflection Detection: How Travel Brands Can Discern And Capture Upswings In Demand

By Carolyn Corda

Very few people are traveling now, but the $2.9 trillion question is when will people start booking travel again. The World Travel and Tourism Council (WTTC) predicts that a staggering 197.5 million travel and tourism jobs are at risk of being lost if travel restrictions are only lifted after the summer - an alarming 96% rise from the most recent prediction of 100.

Impact of COVID-19 on the Tucson Hotel Market

By Luigi Major

As with the rest of the country, the Tucson lodging market has been negatively affected by the ongoing COVID-19 pandemic. After reaching an all-time peak in performance in 2019, following eight years of nearly year-over-year growth, hotel performance came to a screeching halt in early March when travel restrictions began to take place around the country.

Horwath HTL Sentiment Survey: Greece Travel Sentiment Survey

Hotels and destinations need to overcome the initial shock of the Covid-19 pandemic and it's repercussions, and quickly understand the new environment within which they will need to operate. An environment with almost zero bookings, a crashed demand, increased operational costs, health & safety protocols and procedures, closed borders, different sentiments amongst people, different needs and a shortened season that will most probably become less that 80 days and mostly domestic-oriented.

Pandemic taught hotel industry to live with zero revenues and with fixed costs turning variable: Puneet Chhatwal

By Puneet Chhatwal

The last time when we interacted, things were looking down. There was virtually no business for the hospitality/hotel sector. Are things looking up now? Or is this just a start and there is a long road of recovery ahead for Indian Hotels?It is a start and we are very happy that the start has happened in some of the key sources of revenue or business for us.

Strong Indications Consumer Confidence Is Slowly Returning

By Sarah McCay Tams

Consumer confidence is slowly returning, with two main trends: short-term booking windows and long-term reservations towards the end of 2021, reports the latest edition of the Duetto Pulse Report, which tracked data from June 15-28 across three key hotel metrics - bookings, cancellations and web traffic.

American Gaming Association (AGA) and Reed Exhibitions Cancel Las Vegas' Global Gaming Expo (G2E)

Today, the American Gaming Association (AGA), with partner Reed Exhibitions, formally announced the cancellation of the Global Gaming Expo (G2E), the gaming industry's top global event. The show's organizers are committed to facilitating economic, education, and networking opportunities for the global gaming industry through a series of virtual G2E events throughout the rest of the year to better reflect the current environment.

Getting Back On The Road: 9 Things To Plan For As Travel Resumes

Around the world, travel restrictions are gradually being eased. In recent weeks, a number of countries have allowed domestic travel to resume. Some have even restarted - or announced plans to restart - international travel through the formation of "travel bubbles" and "travel corridors", where borders are only being opened only to visitors from certain countries.

Small Luxury Hotels of the World TM Announces ‘Stay Small, Stay Safe’ Initiative As Hotels Prepare to Welcome Travellers

Small Luxury Hotels of the World (SLH) has launched a 'Stay Small, Stay Safe' initiative offering enhanced health and detailed safety guidelines for all 520 member hotels in 90 countries. SLH has always been a champion of elite independent hotels with the utmost standards, and as more than 330 member hotels have now reopened and many more prepare to open in the coming weeks, the programme provides peace of mind for guests as they prepare to travel the world once again.

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

A new study by SiteMinder, the global hotel industry's leading guest acquisition platform, highlights the commitment of Spanish locals to the country's tourism sector beyond COVID-19. SiteMinder's latest Changing Traveller Report, based on the survey responses of 570 Spaniards, has found that over 90 percent plan to travel before the end of 2021, with almost 50 percent hitting the road in the next three months.

The Shorter The Better: ‘Quickie Trips’ Are Trending as a Majority of Americans Look to Travel This Summer With Added Precautions

After months of quarantine, Americans are reporting feelings of isolation, burnout and that they are in need of a break, but have yet to take one. A new survey* conducted by online travel site Hotwire® reveals 62% of Americans haven't taken a vacation day since the start of COVID but interest in local travel and shorter trips is rapidly growing.

Hotel Sentiment Survey Results: What Does Re-Opening Look Like During a Pandemic?

By Nicki Graham

In a recent survey conducted at Cendyn, we spoke with hoteliers from across the globe and asked them how they are managing their re-opening strategy during a global pandemic. As a reminder to all, hotels are in different situations across the globe - not every hotel is closed right now but many were closed for a significant time and are just re-opening or planning to re-open, albeit at a limited capacity.

COVID Uncertainty Does Not Discourage European Hoteliers

By Thomas Mielke

As the UK prepares for reopening the hospitality industry, AETHOS sought to get a clearer picture of the sentiment amongst branded as well as independent hotel operators. The idea - to contrast the mood of the British hospitality industry with that of a country where hoteliers have already had a little 'head start' due to the earlier lifting of restrictions.

Groups360 Announces Strategic New Product Features

Groups360™, a leading online marketplace for meetings, today announced the release of new product enhancements to GroupSync™, the first truly transparent and efficient online platform for searching, sourcing and booking venues and hotel rooms across a wide selection of brands.

African Hotel Pipeline Resilient Despite Unprecedented Challenges

By Wayne Troughton

Acknowledged as one of the African continent's leading hospitality investment experts, Wayne Troughton of HTI Consulting shared unique insights in the first 'Virtual Hotel Club' held in early July, a dynamic and informal Pan-African platform for hospitality industry stakeholders the way forward within the industry at this time of crisis.

Study: SF Cleaning Ordinance To Cost Hotels $47 Million

The San Francisco Board of Supervisors' Healthy Buildings ordinance will cost San Francisco's 215 hotels $220,000 each adding more than $47 million in annual industry costs, extending hotel closures and extending joblessness for 15,000 employees, according to an independent analysis of the ordinance's cleaning mandates.

"Turning trash into treasure": Kempinski Hotels Expands the Partnership with Clean the World to Enhance its Recycling Activities

Geneva - Continuously striving to reinforce its commitment to improve environmental impacts and support social initiatives is a key objective of Kempinski Hotels. To further expand the partnership with Clean the World, a leader in global health dedicated to sustainability around water, sanitation and hygiene, in the past six months more Kempinski hotels have joined the programme and the number continues to grow.

The Reopening of Las Vegas Casinos During the COVID-10 Pandemic

By Shannon S. Okada

On March 17, 2020, Nevada's Governor Steve Sisolak ordered the closure of Nevada's non-essential businesses and urged residents to implement social-distancing measures to reduce spreading COVID-19. Governor Sisolak authorized certain businesses, including restaurants, barbershops, hair salons, and most retail businesses, to reopen with limitations beginning May 9, 2020, and Nevada began its emergence from the pandemic shutdown.

Plotting the Comeback for Hotels in a COVID-19 Environment

By Dan Skodol

For the past nine weeks since our original blog post, we've continued to track hotel selling rates, planned opening dates, occupancy, and usage of out-of-order rooms among our client hotels. It's been interesting to monitor the extent to which hotel reopenings have stayed on track with initial plans and how demand has responded to the reopenings.

Hotel Industry Launches Training Course To Advance Safe Stay Guidelines

To further expand the hotel industry's Safe Stay initiative, the American Hotel & Lodging Association (AHLA) today announced COVID-19 Precautions for Hotels, an online course developed in partnership with the American Hotel & Lodging Educational Institute (AHLEI) and created to help hotels train their staffs on the enhanced safety and cleanliness guidelines.

Is This A Moment In Time For Serviced Apartments?

By Max Thorne

We are all navigating challenging circumstances as a result of the recent COVID-19 pandemic. However, I am optimistic and naturally lean towards seeking the positives in people and situations, which I have demonstrated through my 30+ years in the serviced apartment industry.

The Coming Apocalypse for U.S. Airline Labor

Throughput at U.S. airport checkpoints, TSA figures show, is rising fast from its April lows. Twice last week, volumes topped 600,000, compared with fewer than 90,000 in mid-April. It's still a small fraction of what a typical June looks like, but people are indeed traveling more as summer begins.

HVS Asia Pacific Hospitality Newsletter - Week Ending 3 July 2020

Singapore and Malaysia Agreed to Allow Cross-border Travel for some Residents and Business Travellers, Several Attractions Commence Gradual Reopening in Singapore, Maldives to Reopen Borders with Minimal Restrictions from Mid-July, Malaysia Airlines Resumes some International Flights in July, Thailand Reopens International Boarders Aiming for Medical and Wellness Tourism.

UNWTO And Telefónica Partner To Help Destinations Use Data And AI To Drive Tourism’s Sustainable Recovery

The World Tourism Organization (UNWTO) has strengthened its partnership with Telefónica, the Spanish multinational telecommunications company. As tourism restarts around the world, Telefonica deepens its collaboration with the United Nations specialized agency to advance market intelligence in order to accelerate the sector's recovery from the impact of COVID-19.

What’s Changing for Hotel Management Company Digital Marketers

Throughout the coronavirus pandemic, HSMAI has served as a resource to connect peer groups to discuss the changing landscape. Having hosted a virtual Executive Roundtable for brand chief digital officers on June 23, HSMAI hosted a similar program for hotel management company CDOs on June 24, giving participants a chance to catch up and share new insights since the last roundtable for this group was held in April.

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

A new report by SiteMinder, the global hotel industry's leading guest acquisition platform, highlights a shortening trip duration for French travellers in the wake of COVID-19. SiteMinder's latest Changing Traveller Report, based on the survey responses of 553 French holidaymakers, has found that more than 40 percent of holidaymakers will be taking shorter trips than normal in the months ahead, and more than 64 percent will organise their travel within a month of leaving while six percent will not book ahead at all.

Grounded: The Future of Travel

Will the world start traveling again at the same pace, or will businesses discover the merits of virtual convening? Will the sharing economy ever fully recover? How does the cruise industry and low-cost leisure travel rebound in a world that demands social distance? Brian Chesky, Co-founder, CEO and Head of Community, Airbnb; Arnold W.

Do Not Let Covid Infect Your Brand

By Keith Kefgen

The first thing that came to mind when Marriott International furloughed two-thirds of its corporate and property staff was - Is this going to severely impact the Marriott brand and the relationship with their most important asset: PEOPLE.

What It’s Like To Stay In A Luxury Hotel Right Now

Travel came to a standstill in the United States in March, as the coronavirus emptied roadways, attractions, restaurants, bars, hotels and the skies. But there's finally some movement. As the lockdown lifts in cities all over the globe, more and more hotels are reopening.

Serving up the future: Technology in F&B

By Kimberly Yoong

Even as the adoption of high-end technology became increasingly prevalent across industries around the world, the hospitality industry had long resisted indulging in automation, insisting on the value of the 'human touch'.

New hotel cleaning protocols will cost hotels over $130k per year

By Soenke Weiss

As new hospitality cleaning protocols are being released on a daily basis worldwide, we have worked with our hotel partners to calculate the cost of implementing the new cleaning requirements. Initial analysis shows that hotels will need to budget around $130,000 for a 250-room hotel, running at around 60% occupancy.

The best in hospitality debate: RISE, episodes 1-5

By Beatrice Venturini

RISE is an exciting and relevant weekly conversation between industry professionals and students, graduates & job seekers in the Travel, Tourism & Hospitality sector. Reconnecting, reflecting and re-examining where in the world we are, and above all, separating the news from the noise.

UNWTO Members Meet To Enhance Cooperation, Build Trust And Restart Tourism In Asia And The Pacific

Representatives of 29 Member States and territories joined private sector leaders to identify ways of restarting tourism across Asia and the Pacific region in a safe and sustainable manner. The 32nd meeting of the Joint Commission for Asia and the Pacific of the World Tourism Organization (UNWTO) was held as growing numbers of countries begin to re-open their borders to tourism.

What four Housekeeping concerns are keeping you up all night?

Over the past 10 weeks, Optii has been fully analyzing over 37 COVID-19 cleaning protocol initiatives by top brands and management companies. We have also been in constant communication with industry leaders to learn about their main Housekeeping concerns related to the new cleaning and safety protocols they are implementing to keep their staff and guests healthy and safe, while limiting the risk of legal liability they might face in the future.

Tech Visionary and Entrepreneur Einar Rosenberg Talks About Critical Must-Have Hotel Solutions for a Post-Pandemic World

By Alan Young

The term 'visionary' is hardly a novel concept, especially in an age so defined by digital expertise and thought leadership. But, what exactly defines a visionary? Is it an exceptional idea? A desire for continued innovation? Or, perhaps, foresight for what is to come in any given industry space? In the case of Einar Rosenberg, it is all of the above.

InterContinental Hotels Group PLC Pre-Close Update

The pace of hotels reopening has continued to accelerate through the second quarter, with only 10% of the global estate currently still closed. In the Americas region, around 5% are closed; these are predominantly managed luxury and upscale hotels, and those outside of the US.

Why More Travel Brands And Destinations Should Amplify LGBT+ And Diversity Efforts As We Enter A “New Normal”

By Loren Duran

We've seen that the COVID-19 pandemic has triggered global diversity efforts, rallying together as minority groups have been negatively targeted. In a time where people are hypersensitive when making decisions, especially around travel, it is the responsibility of brands to connect with consumers on a deeper level via their communications.

The Importance of Sporting Events for the Las Vegas Market

By Shannon S. Okada

By the time Nevada's Governor Sisolak ordered the closure of Nevada's non-essential businesses and urged residents to implement social-distancing measures to reduce the spreading of COVID-19 on March 17, 2020, the National Hockey League (NHL) and National Basketball Association (NBA) had suspended their 2019-20 regular seasons, and Major League Baseball (MLB) had suspended its Spring Training and delayed the start of the 2020 regular season.

Bali tourism virtual travel event taps on specific hotel reopening issues including travel bubbles, the Chinese market and wait for Indonesia’s government’s go-ahead

Waiting on the government's go-ahead, travel bubbles and a lack of domestic tourists are the overriding concerns for a Bali travel industry trying to battle through the COVID pandemic according to key leading speakers at the recent 'Bali Tourism - The Way Back' virtual event organized by Delivering Asia Communications and C9 Hotelworks together with the Bali Hotels Association and Horwath HTL.

Health, Safety And Hygiene Procedures - Our 10 Commitments

Swiss Belhotel International has announced plans to implement new health and hygiene measures to reassure travellers of a renewed focus on guest wellbeing in the wake of COVID-19 (coronavirus). The company has placed 10 additional Health and Safety commitment steps which have been created by the senior executive team and the health & safety committee, which will build on existing health and safety regimens.

21st Century Healthy Hotels and Resorts

By Tim Lemons

The rapid onset of the novel coronavirus and resulting COVID- 19 has stopped the world-wide economy, thus adversely affecting business and industry at large. Specifically, the hospitality industry has been hard hit as the vast majority of hotel and leisure properties have been forced to close to slow the widespread advance of this virus and limit the death and pain left in its wake.

Accor's Partners’ Voice

All around the world and since the beginning of the crisis, our owners have been mobilizing to support people in need. Let's take a look back at these solidarity initiatives in France, Brazil and Italy.

Small Island Destinations In Critical Need Of Urgent Support As Tourism Plunges, UNWTO Warns

Without strong support, the sudden and unexpected fall in tourism could devastate the economies of Small Island Developing States (SIDS), the World Tourism Organization (UNWTO) has warned. Since tourism is a strong socio-economic pillar of many SIDS, the impact that COVID-19 is having on the sector places millions of jobs and businesses at risk, with women and informal workers the most vulnerable.

Airbnb CEO: Travel may never be the same

Airbnb co-founder and CEO Brian Chesky told Axios in an interview that global travel may never fully recover, and that he sees a future where people travel much more within their own countries, possibly for longer stays.

Utility Players as a Way to Save Hotels on Staffing

By Larry Mogelonsky

The post-COVID recovery will not mirror the initial reactions to the global lockdown for the hospitality industry. Namely, with hotels shutting down and laying employees off in droves, most properties will be reluctant to rehire all those previously let go because occupancies will take a long time to get to their pre-pandemic levels, thus not necessitating full staffing and recruitment.

Re-Negotiating Your Management Agreement: The Owner’s Perspective

By Alex Sogno

COVID-19 introduced the hotel industry to a lot of uncertainties for the future. It also revealed several weak spots and high-risk areas within hotel management agreements (HMA's). As these weaknesses become more evident, it is important to decide which points to focus on, how they can be adapted moving forward, and how each party can make the necessary adjustments to help each other out.

Gaylord Hotels Re-Open Today Marking a Positive Return for the Hospitality Industry

Today marks a significant milestone in the return to business of the U.S. hotel industry, as three sprawling resorts reopen their doors. Ready to welcome back travelers this summer, Gaylord Rockies in Colorado, Gaylord Palms in Florida and Gaylord Opryland in Tennessee join the recently opened Gaylord Texan to offer four hotel and entertainment destinations that provide a multitude of experiences within acres of indoor space as well as outdoor pool play.

The end of tourism?

Of all the calamities that befell tourists as the coronavirus took hold, those involving cruise ships stood apart. Contagion at sea inspired a special horror, as pleasure palaces turned into prison hulks, and rumours of infection on board spread between fetid cabins via WhatsApp.

How To Show The Welcoming Smiles Behind The Masks Of Your Hotel Staff

By Doug Kennedy

As part of the hotel and lodging industry's effort to help guests feel safe about traveling during the current COVID-19 pandemic era, nearly all are requiring hotel staff to wear facemasks. However, one down-side is of course the fact that our colleagues can no longer share their warm and welcoming smiles as they greet guests at the front entrance, pass by them in hallways and corridors or when serving them in dining and recreational outlets.

Your Home at Your Fingertips: Four Seasons Launches New Digital Experience for Private Residence Homeowners Worldwide

TORONTO, - Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has expanded its award-winning App and Chat platforms with enhanced residential features, giving Four Seasons Private Residence homeowners and residents the ability to connect with their designated residential teams from their phones, tablets or computers.

How To Ace Online Classes In College?

Online classes offer incredible opportunities for students. The increased flexibility appeals to a growing number of those pursuing higher education, with nearly 1 in 6 students enrolling in exclusively online classes and more than one-third of students taking at least one online class throughout their studies.

Is It Safe To Stay In A Hotel, Cabin Or Rental Home Yet?

After nearly three months of quarantine, millions of Americansan overnight trip, a weekend getaway, a summer sojourn. With states reopening, that's now possible, with a caveat. Before coronavirus, few people likely thought twice about staying in a hotel room, rental home or cabin in the woods.

Focused On What Matters: Embracing Humanity. Protecting The Planet. MGM Resorts International’s 2019 Social Impact And Sustainability Report Now Available

LAS VEGAS - MGM Resorts International (NYSE: MGM) today announced the release of the 2019 Social Impact and Sustainability Report Focused on What Matters: Embracing Humanity. Protecting the Planet. The report builds on the Company's commitment to create a more sustainable future, while striving to make a more positive impact in the lives of its employees, guests and in the communities where the Company operates.

AAHOA moves 2020 convention online

AAHOA has announced that its 2020 Convention & Trade Show will not proceed in person due to new health and safety guidelines for combatting COVID-19 issued by the Florida Department of Health. The event originally was scheduled to be held April 12-15 at the Orange County Convention Center and was rescheduled for Aug.

Travel and Healthcare in a Post-COVID-19 World

By Jenny Cohen Derfler

Few anticipated this crisis. Everyone is speculating - although "fantasizing" might be a better word - about what the post-COVID-19 world will look like. Experts say that the situation could be under control in the countries that became infected first, but the COVID-19 situation changes too fast, so it is difficult to predict the future.

22 Best Practices For Your Wellness And Spa Department During And Post-COVID-19

By Alex Sogno

Sooner or later, COVID-19 will be a thing of the past. However, as the crisis will pass, many things will have changed. New ways of working, new consumption patterns, a new way of interacting with people, and most certainly, cleanliness standards as new ways of measuring the attractiveness of hotels will become the norm.

Horizon Properties Group Maintains Business Continuity with Aptech’s PVNG During CV19

PITTSBURGH - "I came onboard Horizon Properties Group in late 2015 and started to review cloud-based hotel accounting software systems. This was three years before the CV19 difficulty began. When we deployed Aptech's PVNG Enterprise Accounting this February we did not plan for a pandemic, but PVNG has been instrumental in our business continuity because now we can oversee financial performance and effectively manage operations remotely," said Joshua M.

Will Hotel Technology Ever Rule The World?

By James Harrison

Will Hotel technology Ever Rule The World? An interesting topic that I came up with, almost as a humorous, tongue in cheek look at an automated future in hotels. However, I first thought of the idea in December 2019, and planned to publish an article in March 2020.

Major Las Vegas Development Projects Status Update

By Shannon S. Okada

As of the end of January 2020, prior to the closures of businesses determined to be non-essential and the announcement of stay-at-home recommendations due to COVID-19, the Las Vegas Convention and Visitors Authority (LVCVA) indicated that construction of over 12,000 hotel rooms was scheduled to be completed by 2023.

Global Tourism Organisations Unite to Create Coalition for the Future of Tourism

Six organisations have come together for the first time to form The Future of Tourism Coalition with the global mission to place destinationsat the centre of recovery strategies - the Centre for Responsible Travel (CREST), Destination Stewardship Centre, Green Destinations, Sustainable Travel International, Tourism Cares, and the Travel Foundation, with the guidance of the Global Sustainable Tourism Council (GSTC).

As Tourism Restarts, UNWTO Notes “Strong and Rapid” Governments’ Response to COVID-Challenge

Governments around the world have responded quickly and strongly to mitigate the impact of COVID-19 on their tourism sectors, new research from the World Tourism Organization (UNWTO) has found. As many destinations begin to ease restrictions on travel, the specialized United Nations agency has released its first Briefing Note on Tourism and COVID-19, illustrating efforts taken to safeguard jobs and lay the foundations for recovery.

Best of HFTP to be First Hospitality Industry Conference Deploying Telemedicine to Support Attendees and Exhibitors

As associations and companies prepare to return to meetings and events, assurances are required that related travel and social interactions are safe. Hospitality Financial and Technology Professionals (HFTP®) announced today that it will the first hospitality industry conference to deploy telemedicine to support attendees and exhibitors of its "Best of HFTP" conference October 26-29, 2020 in San Antonio, Texas USA.

What the Future Holds for Sales Professionals

Things have changed drastically for every discipline in the hospitality industry over the past four months, including sales. As hotels are opening back up, many hospitality professionals are wondering which of these changes should be permanent — if any.

Meliá Hotels International prepares its Hotel Teams for Reopening after Covid-19

Talent, the commitment of people and their ability to manage change in the new post-Covid-19 scenario will be the keys to success in making progress towards the new normal in travel and tourism. Meliá Hotels International (MHI) is therefore reliant on its internal teams to make all the difference and ensure that hotels are reopened with a correct implementation of all the new health and safety protocols while also delivering the differential hotel experience that customers expect in MHI hotels.

Being a Successful Revenue Leader During This Time

What makes a good hospitality revenue professional during these uncertain times? Members of HSMAI's Revenue Optimization Board (ROAB) discussed this question on a call on June 11. Their answers were wide ranging, but most agreed that it goes beyond simply being technically skilled — and that today's environment brings soft skills into the limelight more than ever.

Introducing Airbnb Enhanced Clean

Airbnb's enhanced cleaning protocol—the first overarching standardized guidelines for cleaning and sanitization in the home sharing industry—is now available to support hosts and governments in advance of reopening communities for travel.

The Europe Travel Ban: What's Open And Who Can Travel

The 2020 Europe travel ban is a setback for world travelers and those with family on two continents. But borders within the European Union (EU) are starting to open for travel. EU residents initially have the most freedom to travel, which began on June 15, 2020.

HVS: Emerging Hotel Brands

By Brittany Hart

As COVID-19 was declared a global pandemic by the World Health Organization (WHO) on March 11, the hospitality industry began to experience sharp declines in lodging demand given the cancellation of events and the travel restrictions set by the government, which contributed to the drop in all performance metrics.

Independent Hotel Owners Should Look At Integrating Their Assets Into A Portfolio

By Gustav Bjoern

Stronger together! Merge to survive… and thrive! For hotel owners and investors, access to friendly capital, shared resources and additional capital appreciation provided by entering assets into a partnership - that famous "portfolio effect", can these days be what stands between survival and losing control.

Service Failures: 5 Basic Steps To Customer Service Recovery

Failures in customer service are inevitable. Whether you're just starting out as a business or a well-oiled machine, you're bound to slip up and disappoint a customer at some point; your reservations desk forgets to accommodate a special request, your airline has to cancel a flight to a popular holiday destination, or a waiter in your restaurant is having a bad day and is impatient with an elderly couple.

Hyatt Debuts Path Forward, Focusing on Safety and Wellbeing

Hyatt Hotels Corporation (NYSE: H) today announces Hyatt's path forward to welcome back guests and customers to Hyatt hotels, helping them once again experience the joy of travel. With a focus on safety first and wellbeing always, Hyatt is reimagining the hotel journey with new amenities and offerings and taking comprehensive steps to implement enhanced protocols that help colleagues feel comfortable and confident at work.

A Quick Review of 2019 Industry Performance

By Robert Mandelbaum

Given the extreme negative impact of COVID-19 on the U.S. lodging industry in 2020, we recognize the limited practicality of benchmarking the bleak 2020 operating performance of hotels against the relatively prosperous 2019 benchmarks.