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STR: 2020 officially the worst year on record for U.S. hotels

The U.S. hotel industry reported all-time lows in occupancy and revenue per available room (RevPAR), according to year-end 2020 data from STR. In addition to historically low absolute levels in the aforementioned metrics, average daily rate (ADR) came in lower than any year since 2011.

How Hotels are Faring in Transformative Times

By Daniel H. Lesser

We live in extraordinary times. There are only a limited number of periods in America's 245-year history which have been as transformative as 2020 (i.e., 1776, 1865, 1929, 1945, 1968, 2001). The confluence of a global pandemic, mass civil disobedience, and the transfer of power will undoubtedly affect how we live and work in 2021 and beyond.

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Has COVID-19 affected Brits’ and Americans’ love of travel?

A new year brings the reality of a COVID-19 vaccine closer and those dreaming of travel may soon be able to take the trips they plan for in 2021. Given the disruption to the travel industry brought on by the pandemic - leading to reductions in the amount of traveling done last year - what has happened to travel interest among Brits and Americans during that time? Throughout the course of 2020, despite restrictions and lockdowns, more than two in five Brits said they were still interested in travel (43%).

Why Bill Gates is wrong and business travel won’t die in 2021

The COVID‐19 pandemic will no doubt drastically change the way business gets done moving forward, especially when it comes to travel. Microsoft co‐founder Bill Gates has even predicted that over 50% of business travel will go away permanently now that remote work and virtual meetings have become the norm.

The Future of Hospitality: 2021 and Beyond

By Ron Yariv

The pandemic in 2020 affected the hospitality industry severely, as we have never seen before. The effects have been even greater than what we saw in 2001 and 2008. This mega event has shaken all our assumptions about traveling, managing hotels, and dealing with customers and hotel owners, management companies, lenders, banks, and team members.

How can you Prepare your Restaurant to overcome Future Crisis & Remain Resilient?

By Jefrey Walter

An indispensable solution is "BE PREPARED". We have seen a crisis such as the COVID- 19 like never before, which will help us understand the importance of preparation and to act in accordance. The Hospitality industry was majorly hit, however, some food and beverage businesses tend to modify and adapt to the transitional changes and are successful.

Three hospitality industry realities for 2021

By Kelly McGuire

Like many of you, I suspect, I didn't have the energy to make resolutions for this year. After all, I was forced into enough changes in 2020 that I'm still adapting to, personally and professionally. It felt right not to put any additional pressure on myself to read more, exercise more, be more organized or drink less.

HVS U.S. Hotel Franchise Fee Guide 2020

The HVS U.S. Hotel Franchise Fee Guide provides a comparative review of various hotel franchises based on their applicable franchise fees. The selection of an appropriate franchise affiliation affects a property's ability to compete in its local market, generate profits, and achieve a distinguished image and market orientation.

Remington Hotels Leads First Hybrid Meetings Education Forum

On January 13, Remington Hotels hosted its first virtual "Hybrid Meetings Education Forum" attended by over 200 attendees. The event, co-hosted by several of Remington's leading partners in the meetings and event space, showcased Remington's updated processes and best practices, while also reinforcing its commitment to helping meeting planners navigate hosting events in response to the new normal.

The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

By Nutthaphat Poolworaluk

The need to be reassured that your night's stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this so-called 'new normal.

Kalibri Labs Ahead of the Curve: Miami, FL

Boston's occupancy levels have been generally stable and well above their 20-year average since 2011. The year-end 2019 level of 75.6% was meaningfully higher than the longer-term average of 70.2%. RevPAR increased at an average annual rate of less than 0.

U.S. Travel Reacts to CDC Int’l Travel Testing Mandate

U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on the announcement that the Centers for Disease Control and Prevention will issue an order requiring a negative COVID-19 test before boarding an international flight to the U.

Centara Helps to Safely Restart International Tourism in Asia

Centara Hotels & Resorts, Thailand's leading hotel operator, is playing a key role in helping to restart the Asian tourism industry, after its popular beachfront retreat on Sri Lanka's stunning southwest coast was selected to take part in an innovative new initiative to safely reopen the island to inbound visitors.

HVS Monday Musings: Being Frugal in 2021 – Is this One of the Lessons We Learned from the Pandemic?

By Ajay Mehtani

A crisis is often needed to make drastic changes and the ongoing pandemic is one of the most challenging crises that the world has faced since the Second World War. The COVID-19 outbreak came in suddenly, swept across the world and changed us in an unprecedented way - not only our businesses but even the way we live.

Saying Goodbye to 2020 with Gratitude

By Matt Peterson

This past year has been a tough one; a year which was, for many, filled with suffering and loss and I for one, alongside most others, could not wait for 2021 to commence. In reflecting on the last 12 months, I have consciously decided to adopt a different mentality for what lies ahead.

Stepping Up

By Jane Pendlebury

We can surely look forward to 2021 with an element of optimism even if we know we are not quite where we would like to be, just yet. 2020 turned out to be hospitality's annus horribilis - despite always trying to keep a sunny disposition, there is no point in pretending otherwise.

Summarizing the Financial Consequences of the Pandemic

By Larry Mogelonsky

Is COVID-19 the Armageddon for the hotel industry? That's the first question I asked Dr. Donald W. Wise, co-founder and senior managing director of Turnbull Capital Group. With over 36 years of investment banking experience in the hospitality industry, he and this firm have been involved in roughly $20 billions of advisory, consultation, note sales, preferred equity and debt placements, and transactional engagements on both the buy-side and the sell-side.

Rethinking travel in a post-pandemic world

In 2018, social scientist Roger Tyers pledged to stop flying for work and leisure. Soon afterwards, he won a research fellowship that included fieldwork in China. So he decided to take the train from Southampton to Shanghai, a journey of almost two weeks.

The Future Of Business Travel

One of the defining features of the coronavirus pandemic for working professionals has been the huge growth in communication via platforms such as Zoom. Where previously workers would meet face-to-face, the shutdown in travel and of workplaces has forced so many of us to converse virtually instead.

Hotels Hotels Hotels - and a different 2021

By Sharad Kapur

Hotels for me have always been an enigma. At the forefront, there is glamour, lifestyle, beautiful and functional spaces, interiors which one wishes in their own homes and a space that lets you be; And behind the scenes, it is a factory swarmed with people busy conducting various chores like a clockwork.

Winning in the COVID Winter with Integration

By Larry Mogelonsky

The pandemic has been a great reset button for our industry, but its long tail is only now unveiling itself. Corporate guests won't be back to their 2019 levels by at least the spring of 2021 - groups will take longer still - while many leisure guests are either hunkering down for financial reasons or because they are still fearful of viral spread.

If you want to travel next year, you may need a vaccine passport

Now that coronavirus vaccines are starting to roll out in the US and abroad, many people may be dreaming of the day when they can travel, shop and go to the movies again. But in order to do those activities, you may eventually need something in addition to the vaccine: a vaccine passport application.

Sunstone Hotel Investors Improves Financial Flexibility And Enhances Balance Sheet Strength

Sunstone Hotel Investors, Inc. (the "Company" or "Sunstone") (NYSE: SHO), the owner of Long-Term Relevant Real Estate® in the hospitality sector, announced today that it has completed a series of balance sheet enhancing transactions that include: extending the waiver period of the financial covenant tests on the Company's $500 million undrawn revolving credit facility, $185 million of funded term loan facilities and $205 million of outstanding private placement senior notes ("Unsecured Debt Facilities"); addressing its remaining near-term maturities; providing resolution with the special servicer on the mortgage loan secured by the Hilton Times Square; and, reducing the Company's monthly cash burn.

Doubling Down on Revenue Management for Post-Pandemic Success

By Larry Mogelonsky

One of the most worrisome aspects of how COVID-19 has affected the hotel industry is that we have had to furlough many of our best people. This doesn't necessarily have to be the case, though. My hope in writing about the following management company is that hotel owners and operators can see that often a more bullish approach can work to maintain property solvency and even grow topline revenues in a depressed travel landscape.

China Much Closer to Recovering ADR Than Europe and the U.S.

In April 2020, as part of the significant economic damage caused by COVID-19, hotel average daily rate (ADR) in China, Europe, and the United States dropped 40% below pre-pandemic levels. Since that point, rates in all three regions have improved, but hotels in China are much closer to reaching pre-pandemic ADR.

5 Predictions For 2021

After the events of 2020, quite a bit of the near-term hotel industry outlook is decidedly better, which is not hard to imagine. But just like with all recoveries, the outlook varies by class, location and customer type.

Statement By The Global Tourism Crisis Committee

Meeting on the occasion of the Global Tourism Crisis Committee, virtually from Lisbon, Portugal, on 9 December 2020, to accelerate the coordination of international cross-border travel principles and protocols in view of a safe and seamless restart of tourism.

Staycations and Hybrid Meetings

In what now feels like a distant time, when business travelers were jet-setting around the world to attend meetings and events, some would tack on a couple of extra days to explore and enjoy the destination - a phenomenon that (for better or worse) has been dubbed "bleisure travel.

WTTC Says Closing Countries Are Counterproductive And Will Seriously Delay The Economic Recovery

Gloria Guevara, WTTC President & CEO, said: "While protecting public health is paramount, blanket travel bans cannot be the answer. They have not worked in the past and they will not work now. If a comprehensive and quick turnaround testing regime were in place at airports across the country to test all travellers before they depart, it would ensure only those infected with COVID-19 are isolated and are prevented from travelling.

The Future Of Work: Navigating Shifting Workplace Trends

By Kimberly Yoong

The impact of COVID-19 has been felt far and wide; across industries, the global pandemic has pushed companies to temporarily shut their offices and shift to remote working. In particular, the hospitality industry had been hit hard and fast, with many employees placed on furlough or being laid off.

How Technology Is Improving COVID-Affected Customer Experience

By Sasha Merkac

The COVID-19 pandemic has sent the hospitality sector, among many other industries, into a tailspin. The resulting impacts of the outbreak have put severe pressure on the sector's normal operations. Among the areas that have been affected in the hospitality industry is consumer experience.

Do Masks Make A Difference In Customer Perception Of Service Quality In Hotels And Restaurants?

By Cihan Cobanoglu

As COVID-19 spreads person to person through respiratory droplets, U.S. Center for Disease Control and Prevention recommends that everyone wears a mask when they are around other people (CDC, 2020). As such, many companies have enforced mask wearing policy for their customers and employees (Markowitz, 2020).

Podcast - 2020: A Year in HotelLand

As the end of the year approaches we look back at 2020 and discuss some of the most pressing issues that affected the sector: Travelodge, the voice of the sector, Airbnb's IPO amongst others. This episode was recorded in December 2020, before the current national lockdown in England.

Marriott International Announces COVID-19 Testing Availability and Optional Health Protocols for Groups In Expansion of Connect with Confidence Initiative

As part of ongoing steps to help instill confidence and provide exceptional experiences and solutions for meeting professionals and attendees, Marriott International has identified health protocol options, including COVID-19 testing, which meeting professionals may select for group meetings at certain Marriott branded hotels in the United States beginning in January 2021.

The Excitement of Post-COVID Marketing

By Mark Newton

I am reminded every time I go to my almost empty gym that membership is down 70 percent due to the COVID-19 pandemic. I wonder with the exciting news of a vaccine and hope of eventually getting back .

How Hotels Are Dealing with Royalty Programs & Points That Were Not Used by Guests During the Pandemic

By Korosh Farazad

With US and Europe hotel occupancy rate at its lowest, hospitality companies have to adapt their policies to fit this unprecedented time of COVID-19 pandemic. Hotels have acted so their loyalty programmes can remain at a satisfactory level for customers.

Outlook for the Latin American Hotel Industry

By Richard J. Katzman

The COVID-19 pandemic and resulting restrictions on domestic and international travel, economic activity, and individual movement are having an unprecedented impact on the lodging and tourism industry in Latin America and worldwide.

BLLA Releases the 2020 Boutique Hotel Sentiment Survey

The Boutique Lifestyle Leaders Association (BLLA), continues to meet its goal of providing clarity to the boutique hotel industry through research and surveys. This 8th annual Boutique Hotel Sentiment Survey included questions relating to operational changes addressing COVID-19 as well as having a shorter questionnaire, factoring in the industry's intense challenges this year.

Travel in 2021: Safe, Slower, Soulful, Secluded, Sustainable

The pandemic has fundamentally changed the way we think and act, leading us to reflect on the motives and pursuits that continue to inspire us to see the world. Following a tumultuous year in tourism, our latest trend report delves into rapidly accelerating trends and forecasts the movements that will define international travel in the years to come—from slow holidays and emerging regenerative destinations, to the latest technologies employed by operators and airports.

Should Companies Require Employees to Take the Vaccine?

Depending on the poll you read, 40 to 50 percent of Americans say they will not get a coronavirus vaccine when it first becomes available to them. In a survey of firefighters in New York City, who are essential workers at high risk of infection, 55 percent said they do not intend to take a vaccine if offered by their departments.

Survey: Nearly 70% Of Americans Will Not Travel For Christmas

A recent national survey commissioned by the American Hotel & Lodging Association (AHLA) shows that nearly two-thirds (69%) of Americans will not travel for Christmas. With a new surge in COVID-19 cases, the CDC recommending that Americans do not travel over the holiday season and new stay-at-home orders in place in states across the country, the holiday season will compound the challenges already facing the hotel industry during this public health crisis.

UNWTO and CNN Partner for Global #RestartTourism Campaign

After partnering back in May for a campaign asking the world to be patient, responsible and "travel tomorrow", the World Tourism Organization and CNN International Commercial (CNNIC) have teamed up again to celebrate the transformative power being unleased as the restart of tourism gets underway.

How Hotels Can Market To Drive Travelers

There's no doubt that the COVID-19 pandemic has changed the leisure industry for the foreseeable future. Between the International Air Transport Association predicts that air passenger numbers won't return to pre-COVID-19 levels until 2024 and the news that 82% of travelers have changed their travel plans for the next six months, hotels will have to adapt to this new normal.

Video: Travel expert Samantha Brown on How to Plan for Future Travel

With would-be travelers grounded by a global pandemic, 2020 has ushered in a new era of amateur bakers and whipped coffee enthusiasts. Yet every day, the desire to travel continues to grow. A recent survey, commissioned by Hilton, found that 95% of Americans said they are missing travel and 90% of respondents believe the country is experiencing a "Travel Memory Deficit" brought on by this lack of travel.

Let's Embrace The Recovery With "Style"

By Vanguélis Panayotis

As we enter the final stretch before the end of a very special year, 2020, many are announcing a world of tomorrow, a hotel of tomorrow, a tourism of tomorrow... The pandemic is bringing new life to our professions, and we will not have enough on both hands to build this new world.

Portugal Hosts UNWTO Crisis Committee On Harmonization Of Cross-Border Travel Procedures

The Global Tourism Crisis Committee has met for the last time in 2020, to continue advancing coordination and cooperation among all parts of the sector. The virtual meeting of the Committee, established by the World Tourism Organization (UNWTO) at the start of the pandemic, was hosted by Portugal ahead of its Presidency of the Council of the European Union, beginning in January.

WTM London Proclaims Manifesto for Safer, Smarter and Greener Travel and Tourism

WTM London publishes a manifesto to guide policy-makers with concrete solutions to our present and future challenges The document had the support from UNWTO and WTTC, plus more than 200 international leaders (public and private sector) from the tourism industry who took part in the process through a Delphi method WTM London has declared its mission to work with governments and the private sector around the world to create a safer, smarter and greener travel and tourism industry.

Moving Forward From 2020

By David Woolenberg

While 2020 has proved a challenging year, we have learned a lot, and there are glimmers of hope as we move into 2021. The pandemic has promoted massive technological innovation and has led to many of us changing our habits, shifting our priorities, and looking forward in a new way.

Expedia Group: Spotlight on Technology as Catalyst for Tourism Recovery

Today at its annual partner conference, explore '20, Expedia Group shared its continued commitment to focus on technological innovation as a key driver in recovery and beyond. The world's leading online travel agency is calling on all players in the global travel ecosystem to adapt to the shift in traveler expectations in critical areas such as flexibility, cleanliness, and communicatio n to restore traveler confidence.

Brits are most resilient in Europe for travel bookings, finds new ADARA booking data

Adara, the leader in verified identity and permissioned data, reveals that the UK leads Europe in willingness to travel internationally. In a study of bookings, departures and searches from 10th November 2020 extending until early 2021, the data also shows that across Europe, travellers are either booking at the very last minute or far in advance as COVID-19 continues to create uncertainty.

The Hospitality Industry At Christmas: How To Make It Through The Festive Season

By Gareth Ogden

The promising news of the UK Government's vaccine deal has offered a beacon of hope during this challenging time, but life is far from returning to 'normal' anytime soon. Now entering the recently announced enhanced restrictions of the 'tier system', and with the potential for further lockdowns in 2021, people are approaching Christmas with greater caution and uncertainty, and the hospitality industry is having to adapt during what is traditionally its most lucrative period.

Health and Wellness as a growing hospitality niche in a post-COVID landscape

By Louis de Vilmorin

The "Health & Wellness" sector could well be the answer to post-COVID redevelopment needs and looks set tobe one of the new vectors of growth and profits for hospitality destinations. EHL Advisory Services and HWS have combined their know-how to offer support in the development of impactful health and wellness solutions.

It Shouldn’t Have Taken A Crisis To See All That Our Countries Have To Offer

By Bradley Haines

It wasn't too long ago that I would see international tourists walking the streets of Bangkok, even if it feels like a distant memory to me now. There were times when I was sure that tourist volumes were growing and, indeed, in 2019, Thailand experienced its biggest year of tourism in history with approximately 40 million international guests flocking to the country.

Covid-19 And How It’s Changing The Event Industry

Reed Exhibitions today released its first 'COVID-19 and How it's Changing the Event Industry' White Paper, highlighting findings from its COVID-19 Customer Needs and Mindset Barometer, the largest and most ambitious research project ever undertaken by the company.

Tourism Tidbits: How to Re-Enchant Tourism

By Peter Tarlow

With the now real potential for a vaccine, we can begin to think about post - pandemic tourism. After Covid-19 becomes a tragic chapter in the history of tourism industry leaders shall have to find ways to rebuild the industry and to increase both the number of people traveling and regain profitability.

What A Vaccine Means For Duty Of Care

The COVID-19 pandemic has forced all organizations to take a closer look at their travel risk policies. Protecting the health and safety of travelers highlights the increasing importance of having a Duty of Care plan.

HVS Monday Musings: COVID Cost Factor (CCF) - Are we willing to change the status quo in India?

By Ajay Mehtani

All hotels strive to improve and reduce costs on an ongoing basis. During the normal course of operations, hotels try to achieve this by implementing various techniques, such as using alternate products, implementing process improvements, enhancing inventory management, and evaluating more efficient equipment, which allow them to save certain costs during the year.

Baird/STR Hotel Stock Index jumped 31.0% in November

The Baird/STR Hotel Stock Index was up 31.0% in November to a level of 4,354. Year to date through the first 11 months of 2020, the stock index was down 17.4%. "Election clarity and several positive vaccine updates caused a sharp reversal in investor expectations and led to significant outperformance for hotel stocks during November," said Michael Bellisario, senior hotel research analyst and director at Baird.

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