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Low-Touch Hotels are Here to Stay

By Ross Beardsell

At the start of the pandemic, I implemented, when considered in retrospect, was an uncharacteristic experiment. For an entire day, I tried not to touch anything in a public space. After a few hours of what seemed like a long game of playground tag, I realised that it was impossible to shun much of our physical contact outside the home effectively.

Meetings: An Uncertain Future?

By Conor Kenny

People do not resist change, they resist loss. Loss of what is familiar, what they know and what does not frighten them. Losing that creates fear, fear of the unknown, fear of what could be and an unchosen, unseating of a daily norm.

How have Europe’s hotels fared during the pandemic?

In August 2021, Tranio joined forces with the International Hotel Investment Forum (IHIF) to conduct a joint survey on the impact the global COVID-19 pandemic has had on the hospitality sector since March 2020, and to zero in on what we can expect from the market going forward.

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69% of Leisure Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. leisure travelers plan to significantly pare back travel plans amid rising COVID-19 cases, with 69% planning to take fewer trips, 55% planning to postpone existing travel plans, and 42% likely to cancel existing plans without rescheduling, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

Marriott warns of ‘fight for talent’ as hotels struggle to find staff

Marriott’s chief executive has warned that the company is in a “fight for talent” as it tries to recruit 10,000 staff to its US hotels to keep pace with a sharp rebound in bookings. Tony Capuano, who took over after the death in February of his predecessor Arne Sorenson, said pandemic redundancies had “rattled” workers’ confidence in the travel and tourism sector, prompting acute staff shortages.

The Future of Hotels Post-Pandemic

By Youri Sawerschel

Creative Supply founder Youri Sawerschel and Frame Magazine’s Tracey Ingram sit down for the first in a series on space and branding, bringing together insights from Sawerschel’s realm of brand strategy and brand design, and Ingram’s role as editor at large for one of the world’s leading interior-design publications.

Recovery of Business Travel – ‘Everybody Talks but Nobody Knows’

By Jack B. Corgel

The media, when communicating about the prospects for airlines, aircraft manufactures, the hotels, and vendors that serve these sectors report on the return of business travel to pre-pandemic levels. But nobody knows! It’s reasonable to estimate an upcoming business travel recovery with an abstraction from what occurred after prior recessions, especially the post-financial crisis period.

CBRE's U.S. Hotels' State of the Union - September 2021

Key Takeaways - The occupancy recovery has flat-lined and RevPAR gains have lost some momentum as we head into fall. - International travel restrictions continue to benefit U.S. hotels and the bulk of inbound travelers are now coming from Latin America, a meaningful change since prior to the pandemic.

The Hospitality Recruits

By Sharad Kapur

Purple bands on LinkedIn have been a far better visual than the multiples of greens we witnessed in the recent past. While hospitality recruitment has taken a turn for the better, it is another story that the COVID era has upended the hospitality talent landscape completely.

67% of Business Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. business travelers are scaling back travel plans amid rising COVID-19 cases, with 67% planning to take fewer trips, 52% likely to cancel existing travel plans without rescheduling, and 60% planning to postpone existing travel plans, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

Tourism After Lockdown: Current Travel Barriers

Regions around the world continue to see increased pandemic-related challenges, with the situation varying greatly by country. Fortunately, more than 4.6 billion doses of coronavirus vaccines have been administered in more than 190 countries, providing the tourism and hospitality industry a much-needed confidence boost, especially during the current summer months.

Hotels must cease the dangerous trend of hygiene theater

By Dr Lisa Ackerley

At a time when many Americans are patronizing hotels for the first time in almost 18 months – and cases of the Delta variant of SARS-CoV-2 are on the rise – hotels must cease the dangerous trend of ‘hygiene theater’ and adopt an effective, sustainable, cost-effective and risk-based approach to hygiene interventions.

137 Million American Adults (53%) to Travel for Labor Day 2021 Despite 75% Concerned About the Delta Variant According to a Survey by The Vacationer

A new survey from The Vacationer (https://thevacationer.com/labor-day-travel-survey-2021/) shows 137 Million American adults (53%) plan to travel for Labor Day this year. Despite the increase in travel from the Fourth of July, 75% (194 million adults) say Covid-19 and the Delta variant is either a big concern or a slight concern when considering Labor Day plans.

Deloitte Report: Return to a world transformed - How the pandemic is reshaping corporate travel

Corporate travel, which took a big hit during the pandemic, is showing green shoots again. But will it approach prepandemic levels any time soon? How will the shift toward remote work affect the return of internal meetings, client visits, and conferences? The answers to these questions will determine how businesses and travel providers pivot to function in the new normal.

China’s Hotel Recovery Evaporated in 2 Weeks

China, usually seen as the global leader in the hotel industry’s recovery from the pandemic, took a massive fall last week in its hospitality comeback due to the Delta variant. Prior industry optimism about the country’s ability to quickly rally after a setback doesn’t seem to apply this time around.

Cornell Webinar Recap: Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?

On June 15th, four hospitality and technology industry experts joined School of Hotel Administration (SHA) Professor Chekitan Dev to discuss the post-pandemic outlook for business travel in a keynote webinar titled Your Itinerary: Preparing for the Comeback of Business Meetings, Conferences, and Travel, presented by the Center for Hospitality Research (CHR) and eCornell.

Second Quarter 2021: Are We There Yet?

Cornell research: United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet.

HVS Monday Musings: Indian Restaurant Industry – Riding Out The COVID-19 Storm

The Indian restaurant industry has been on a roller coaster ride, with several lows and few highs since the onset of the pandemic. The strict lockdown regimes of the first and second pandemic waves in the country have had a severe and long-lasting impact on the dine-out culture, with industry associations estimating that 25-30% of the outlets have shut down in the last year.

The Employee Of Tomorrow?

By Vanguélis Panayotis

At a time when the recovery of our sector is raising many issues, we are facing our old demons: adding value to our industry and our professions. Today, more than 100,000 jobs remain vacant in French restaurants, hotels and other tourist properties.

Tourism After Lockdown: Temperature Check On Travel

The prospects for a swift tourism recovery have been dealt a blow in recent months as the Delta variant has spread rapidly across many parts of the world. While vaccination rates have continued growing in most developed countries, rising COVID-19 cases have forced some governments to reimpose restrictions or, at the very least, slow plans for reopening their economies.

LHW Travel White Paper: Marketing During the Covid-19 Pandemic

Explore the evolution of the marketing campaign during the Covid-19 pandemic and the impact of the crisis on the travel and hospitality industry. The white paper includes insights and analysis from The Leading Hotels of the World’s Chief Marketing Officer Phil Koserowski and the author of Corporate Agility’s Michael Wong.

HVS Asia Pacific Hospitality Newsletter - Week Ending 30 July 2021

Partners Group, GIC and Salter Brothers Acquire Australia’s Travelodge Hotels for AUD620 Million, Thailand-based Minor International Sold Two Hotels in Algarve, Portugal, Clark International Airport’s New Passenger Terminal Completes Construction, Samui Plus Model Expected to Generate THB180 Million in the First Month.

CBRE Podcast: Keith Barr, CEO of IHG talks about "What's Next For Hotels"

Travel rates are returning to pre-pandemic levels in parts of the world. How is the hospitality industry responding? Keith Barr, CEO of the multinational InterContinental Hotels Group, and CBRE’s Rachael Rothman, Head of Hotels Research & Data Analytics, join Spencer to discuss what’s next for the hospitality sector and what lessons the industry has learned from COVID-19.

ALIS Conference Perspectives

By Rodney G. Clough

The ALIS Conference came and went this week, bringing Downtown L.A. hotels to life with optimism and hope that normal for the hotel industry is coming in the not-too-distant future. Here are some collective takeaways from our team that was in attendance.

HSMAI Perspective: Helping Students Help You

By Robert A. Gilbert

A few months ago, I offered a cautionary outlook for the hospitality talent pipeline as the industry moves through recovery, noting that “hotel companies may not be sufficiently staffed with sales, marketing, and revenue professionals at the property and above-property levels to meet the return — now or in the years ahead.

Supporting The Local Community And Protecting The Children: The Focus Of RIU’s Social Responsibility Work During The COVID Era

The RIU chain is presenting its new Sustainability Report for 2020 — a year marked by the challenges facing the tourism sector as a result of the COVID-19 pandemic, but in which it strengthened CSR with 30 social and environmental actions worldwide to support the local community and protect children, that directly or indirectly benefited 13.

Future-Proofing UK Hotels

By Malcolm Kerr

Malcolm Kerr, Managing Director of Horwath HTL UK has been talking to prominent executives and advisors to get their perspective on the major challenges facing owners and how they are preparing for an uncertain future.

The West End Is Ready To Roar Again

Westminster’s 3,700 bars, restaurants and pubs, 56 theatres, 21 LGBTQI+ night time venues and world-class retail and cultural offerings are ready to jump back to life. The hotel industry will be playing a vital part in contributing to the safe and successful reopening this summer.

IATA Warns Governments On High Cost Of Testing

The International Air Transport Association (IATA) called on governments to take action to address the high cost of COVID-19 tests in many jurisdictions and urged flexibility in permitting the use of cost-effective antigen tests as an alternative to more expensive PCR tests.

The Inner Game: Hotels And The Post-Pandemic Wellness Opportunity

By Mariana Palmeiro

The global wellness economy, valued at $4.5 trillion, is rapidly outpacing the growth of the global economy, with ever-increasing demand attributed to several contributory factors. Aging populations, fast-paced lives and high-pressure jobs are resulting in an increase in chronic conditions, stress, depression and sleep problems.

COVID-19’s Impact On The Raleigh Hotel Market

By Janet L. Snyder

Prior to the onset of the COVID-19 pandemic, Raleigh was growing rapidly given its high quality of life and status as the state capital of North Carolina. The city has attracted large national and multinational corporations, such as Duke Energy, Citrix, Red Hat, Amazon, IBM, Accenture, and PNC.

Preparing For The Return Of Business Meetings, Conferences And Travel: Is High-Tech The New High-Touch?

On June 15th, four hospitality and technology industry experts joined School of Hotel Administration (SHA) Professor Chekitan Dev to discuss the post-pandemic outlook for business travel in a keynote webinar titled Your Itinerary: Preparing for the Comeback of Business Meetings, Conferences, and Travel, presented by the Center for Hospitality Research (CHR) and eCornell.

Back To Work

By Iqbal Ahmed

The last year hasn't only altered our relationship with work. It has also changed our ideas about its intrinsic value. An eastern adage says that work is the best entertainment. This sentiment is echoed in western literature in The Return of Sherlock Holmes (1905) in which the detective tells his sidekick, Dr Watson, that work is the best antidote to sorrow.

Mid-Year Update: Three Mega Wellness Trends for Mainstream Hospitality

By Susie Ellis

In 2020, the pandemic meant a near-complete brake on travel, and in our Global Wellness Summit trends report released in January, our trend the "Year of the Travel Reset" argued that this long travel pause gave both consumers and suppliers an unprecedented opportunity to think about rebooting travel for the better: to make it, in a word, more "well.

Gartner Says Marketing Budgets Have Plummeted to 6.4% of Overall Company Revenue in 2021

Marketing budgets have fallen to their lowest recorded level, dropping to 6.4% of company revenue in 2021 from 11% in 2020, according to Gartner, Inc. In the annual Gartner CMO Spend Survey, Gartner surveyed 400 CMO and marketing leaders in North America, the UK, France and Germany from March 2021 through May 2021, tracking the critical areas marketers are investing in and where cuts are being made from people, programs and technologies.

Google tools and partnerships to help travel recover and thrive

The travel industry is beginning to show promising signs of recovery as parts of the world reopen and vaccinations continue. We see from Google searches that people want to travel, provided they feel safe to do so: Global searches for “where to travel,” “can I travel” and “covid travel restrictions” are near all-time highs.

Research Reveals Effective Social Media Crisis Communication Strategies During COVID-19 Pandemic

By Linchi Kwok

The COVID-19 pandemic is a once-in-a-generation crisis with lasting economic and societal consequences. Crises and disasters often bring unpredictable catastrophic changes to the market. Yet, effective management of a crisis can help businesses reduce the event's negative impacts and shorten the recovery time.

The Ethics of Producing Travel Content Post Pandemic

In the lead up to the first lockdown, there was definitely a formula that worked for travel content. From couples posing in the waterfalls of Bali and beaches of Tulum, to floating breakfasts and beautiful sunsets from beautiful houses in the Maldives - we’re aware of many examples of how successful aspirational travel content was made.

The Timeshare Industry's Road To Recovery

By Gary L Johnson

The impact of the COVID-19 pandemic on the timeshare industry was significant; however, industry leaders are optimistic that the recovery is underway and that the recovery timeline may be relatively short.

UK’s Status As Most Visited Destination For US Tourists In Europe Is Threatened By Mandatory Quarantine, Says GlobalData

The UK’s status as the most visited destination for US tourists in Europe is threatened by the mandatory quarantine on arrival. The list of European destinations now allowing US tourists to travel without quarantine is growing, meaning other European hotspots could prove to be more desirable in the short term, says GlobalData, a leading data and analytics company.

HVS Monday Musings: Sri Lanka Tourism – The Post-war Growth Story

The island nation of Sri Lanka has emerged as one of the most sought-after tourist destinations in South Asia since the three-decade-long civil war in the country ended in 2009. The country, popularly known as the Pearl of the Indian Ocean due to its rich natural beauty and cultural heritage, offers tourists a plethora of experiences with multiple attractions ranging from pristine beaches, beautiful rainforests, tea plantations, wildlife parks, to historical sites, ancient ruins, temples and even casinos.

Red Roof® Announces An Accelerated Partnership With Leuva Patidar Samaj Of USA To Assist Families In India Impacted By Covid

Red Roof®, the leader in economy lodging, has announced the launch of a month-long fundraising campaign to accelerate its support for the work of Leuva Patidar Samaj of USA (LPS) and its Leuva Patidar Samaj of USA COVID Relief India Project 2021, as the organization works to provide support for hospitals in Gujarat, India province which have been impacted by the devastating effects of the COVID pandemic.

Horwath HTL Market Report: Ireland Hotel Market Trends & Analysis

In 2019, the tourism industry in Ireland was valued at over €9bn to the economy, with overseas visitor numbers at their highest-ever level at 10.8m. Similar to other countries, COVID-19 has had an extreme impact on the tourism sector, with a lack of international visitors and restrictions on hospitality, tourism and leisure businesses.

U.S. Market Recovery Monitor – 19 June 2021

Are you tracking the Market Recovery Monitor each week? Utilizing data and benchmarking to navigate recovery will be a key focus of the 2021 Hotel Data Conference. Click here for registration, with both in-person and virtual options available for our 13th annual event in Nashville.

AHLA Urges Swift Passage Of Bipartisan Senate Per Diem Bill

American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement after Senators Jerry Moran (R-KS) and Tim Kaine (D-VA) introduced S.2160, the “Restored, Equitable, Coronavirus Adjusted Lodging (RECAL) Act,” a bipartisan bill that would require the General Services Administration (GSA) to calculate federal per diem rates for fiscal years 2022 and 2023 using data from 2018 and 2019, prior to the pandemic wiping out 10 years of job growth in the hotel industry.

McKinsey’s Describes The eight trends that will define 2021–and beyond

Crises tend to give rise to remarkable innovations and insights. Today is just such a moment, raising challenges to many long-held beliefs about how companies should operate. In this episode of the Inside the Strategy Room podcast, McKinsey’s global leader Kevin Sneader talks with senior partner Celia Huber about the eight trends that will shape the post-COVID-19 economy, which he writes about in his recent article.

Dynamic Spend Management Practices in Higher Education: Three Considerations for Returning to Travel This Fall

The COVID-19 pandemic caused global disruption to daily operations at colleges and universities. In response to the seemingly overnight switch to a virtual environment, the financial accommodation for testing and personal protective equipment, and the need to address declining enrollment, higher education leaders have been forced to be more strategic with their expenditures.

Qmin Delivers 1 Million Meals To Healthcare Providers In 12 Cities Across 10 States

The founder of the Tata Group, Jamsetji Tata, said, “In a free enterprise, the community is not just another stakeholder in business, but is in fact the very purpose of its existence.” In line with this ethos, Indian Hotels Company (IHCL), South Asia’s largest hospitality company, today announced that it had crossed the milestone of over 1 million meals delivered by its culinary platform – Qmin to healthcare providers battling the fierce second wave of the pandemic.

Pandemic Impact Severe On Mumbai's Hotel Industry

The second wave of the pandemic caused by the variant of the COVID-19 virus, which was first identified in the United Kingdom has been the most severe in India. As a result, travel and tourism have been halted across the country, and the impact on the hotel industry is immense, especially in major cities such as Mumbai.

The New Realities of Hotel Sales and Marketing

By Robert A. Gilbert

We know that the pandemic has changed hospitality sales and marketing, but how? In ways that you've probably imagined and others that you might not have. Senior-level hospitality sales and marketing executives - from both brands and hotel management companies (HMCs) - who participated in HSMAI's recent series of Executive Roundtable programs discussed the trends, challenges, and priorities on their radar a full year into this industry-disrupting crisis.

EU adds US to safe travel list

European Union governments in a meeting in Brussels have agreed to add the United States to their list of countries from which they will allow non-essential travel, EU diplomats said. Ambassadors from the EU’s 27 countries approved the addition of the United States and five other countries at a meeting on 16 June, with the change to take effect in the coming days.

Are we there yet?

By Arnie Weissmann

We are all that kid in the back seat, knowing we haven't arrived but unable to stop asking if we're there yet. Does the stream of border openings, cruise restarts and lifting of protocols, quarantine.

How Do Cities Bring Back Tourism?

Around the country, cities are recovering from a devastating year for business travel and tourism. Perhaps the biggest change? They’re finally showcasing the history of all the people who built them. In early March 2020, Van Johnson, the mayor of Savannah, Ga.

For Hotels, Restaurants A Cautionary Tale

By David Eisen

Vulnerability and loss of control are two of COVID-19’s biggest lessons. Unlike past threats, this one was unique in its ability to deliver damage under the guise of invisibility. It couldn’t be seen; it couldn’t be heard; it couldn’t be smelled; it couldn’t be touched.

Ideas with impact: What can hospitality organizations do to support employees and frontline staff?

By Nicole McQuiddy-Davis

In March 2021, Medallia, in collaboration with the School of Hotel Administration’s (SHA) Center for Hospitality Research, launched an online hospitality community to crowdsource ideas with impact. With the COVID-19 pandemic hitting travel and the hospitality industry especially hard, the community was conceived as a place for hospitality thought leaders, from industry professionals to SHA professors and alumni, to support each other with innovative ideas and solutions to the industry’s most pressing issues and challenges.

Extinction or Evolution? Three Hospitality Roles in Flux

By Mike Chuma

Hospitality work is one of the most enduring professions in human history, but it is not immune to the passage of time. Advancements in technology have made it easier for hotels to simplify operations, sharpen pricing strategies, and better know their customers.

RMS Releases 2021 State Of The Industry Report

RMS North America, a leading provider of cloud-based reservation and property management systems to the hospitality industry, released its 2021 State of the Industry Report. The report offers actionable insights on what travelers are looking for and how hospitality businesses can adapt to meet new consumer expectations.

Foodservice Management: Designing Solutions Through Diversified Perspectives (Marc Stierand)

By Marc Stierand

Foodservice is of increasing strategic importance as a differentiator for many hospitality businesses, and as a management subject it is core in all hospitality degrees. A crisis, like COVID-19, however, demands alterations to course content, because the effects of this and similar future crises are expected to have drastic and long-lasting effects.

Hospitality Management: What COVID-19 is teaching us about what needs to be taught

By Demian Hodari

Hospitality management education is an applied discipline; it not only applies general business theories and concepts to the hospitality industry (Morrison & O’Gorman, 2008), but it also builds theory from industry examples (Hsu, Xiao & Chen, 2017; Khan, 2019) and as a result provides pragmatic and practical learnings for university students and executive education participants.

Organizational Behavior: Thriving in a virtual workplace (Steffen Raub)

By Dr. Steffen Raub

Organizational behavior analyzes what people do in the workplace, and human beings - with their strengths and their weaknesses, their aspirations and their fears, their commonalities and specificities – as well as the factors that determine their behavior, will not change fundamentally in the very short term.

M3 Donates $100,000 to Support India COVID-19 Relief

In support of AAHOA’s recent $100,000 donation to organizations supporting COVID-19 relief efforts in India, M3 has matched the organization’s contribution with an equal donation of $100,000 to Samaritan’s Purse, an international humanitarian aid organization providing ongoing COVID-19 relief efforts in India.

Apptopia, Braze, And Skyscanner Release Trends And Predictions For Travel And Hospitality Industry

Braze, a comprehensive customer engagement platform, today revealed findings from its newest data report, Ready for Takeoff: 2021 Travel Industry Trends, Insights, and Strategies . The research includes findings from a survey of 9,500 consumers across 13 global markets conducted by Wakefield Research, which explored COVID-19’s impact on consumer behaviour, expectations, and sentiment around travel.

Why direct selling is experiencing its sweetest moment

Direct selling, both telephone and website, has gained a large share of sales during the pandemic, demonstrating its great sales capacity and resilience. This huge increase has meant that many hoteliers have changed their passive or neutral attitudes towards direct sales to considering it a strategic pillar in their distribution.

How Human Touch In Service Encounters Makes A Winning Customer Experience Strategy

By Sébastien Fernandez

This article focuses on the power of touch in service encounters. It is a timely topic as physical distances in restaurants have never been so important. In many countries, restaurants are closed. In other countries, tables in restaurants are kept separate at a significant distance, and service providers and customers wear masks.

Tourist Numbers Down 83% But Confidence Slowly Rising

Between January and March 2021 destinations around the world welcomed 180 million fewer international arrivals compared to the first quarter of last year. Asia and the Pacific continued to suffer the lowest levels of activity with a 94% drop in international arrivals over the three-month period.

Outside Of North America, Hotel Industry Recovery Is Sporadic

While the recovery varies widely, global hotel performance has shown signs of improvement across most world regions. From roadmaps to reopening across Europe to travel bubbles between key Asia Pacific markets and the overachieving Middle East in between, most of the world's hoteliers have started to finally see the light at the end of the tunnel.

HVS Market Pulse - Detroit

By Brandon Leversee

Prior to the COVID-19 pandemic, Metro Detroit experienced a decade of revitalization and growth. However, with the onset of the worldwide pandemic, the lodging industry faced a downturn that was greater than the past two lodging-market declines combined.

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