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Opinion Articles – Coronavirus: Impact on the Hospitality Industry

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Coronavirus: Impact on the Hospitality Industry

All eyes are on the spreading coronvirus, COVID-19. Here you can follow the development and the impact of the coronavirus on the Hospitality Industry. Visit the WHO | World Health Organization for more information about the virus.

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How Hotels are Faring in Transformative Times

By Daniel H. Lesser

We live in extraordinary times. There are only a limited number of periods in America's 245-year history which have been as transformative as 2020 (i.e., 1776, 1865, 1929, 1945, 1968, 2001). The confluence of a global pandemic, mass civil disobedience, and the transfer of power will undoubtedly affect how we live and work in 2021 and beyond.

The Future of Hospitality: 2021 and Beyond

By Ron Yariv

The pandemic in 2020 affected the hospitality industry severely, as we have never seen before. The effects have been even greater than what we saw in 2001 and 2008. This mega event has shaken all our assumptions about traveling, managing hotels, and dealing with customers and hotel owners, management companies, lenders, banks, and team members.

How can you Prepare your Restaurant to overcome Future Crisis & Remain Resilient?

By Jefrey Walter

An indispensable solution is "BE PREPARED". We have seen a crisis such as the COVID- 19 like never before, which will help us understand the importance of preparation and to act in accordance. The Hospitality industry was majorly hit, however, some food and beverage businesses tend to modify and adapt to the transitional changes and are successful.

Three hospitality industry realities for 2021

By Kelly McGuire

Like many of you, I suspect, I didn't have the energy to make resolutions for this year. After all, I was forced into enough changes in 2020 that I'm still adapting to, personally and professionally. It felt right not to put any additional pressure on myself to read more, exercise more, be more organized or drink less.

HVS U.S. Hotel Franchise Fee Guide 2020

The HVS U.S. Hotel Franchise Fee Guide provides a comparative review of various hotel franchises based on their applicable franchise fees. The selection of an appropriate franchise affiliation affects a property's ability to compete in its local market, generate profits, and achieve a distinguished image and market orientation.

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The Role of Technology in Cleaning and Sanitizing in the Era of the New Normal

By Nutthaphat Poolworaluk

The need to be reassured that your night's stay is cleaner than ever has never been this critical before in the hospitality industry. With the ongoing Covid-19 pandemic, heightened measures for cleaning and sanitization need to be imposed, as the safety of both the guests and staff remains paramount in this so-called 'new normal.

HVS Monday Musings: Being Frugal in 2021 – Is this One of the Lessons We Learned from the Pandemic?

By Ajay Mehtani

A crisis is often needed to make drastic changes and the ongoing pandemic is one of the most challenging crises that the world has faced since the Second World War. The COVID-19 outbreak came in suddenly, swept across the world and changed us in an unprecedented way - not only our businesses but even the way we live.

Saying Goodbye to 2020 with Gratitude

By Matt Peterson

This past year has been a tough one; a year which was, for many, filled with suffering and loss and I for one, alongside most others, could not wait for 2021 to commence. In reflecting on the last 12 months, I have consciously decided to adopt a different mentality for what lies ahead.

Stepping Up

By Jane Pendlebury

We can surely look forward to 2021 with an element of optimism even if we know we are not quite where we would like to be, just yet. 2020 turned out to be hospitality's annus horribilis - despite always trying to keep a sunny disposition, there is no point in pretending otherwise.

Summarizing the Financial Consequences of the Pandemic

By Larry Mogelonsky

Is COVID-19 the Armageddon for the hotel industry? That's the first question I asked Dr. Donald W. Wise, co-founder and senior managing director of Turnbull Capital Group. With over 36 years of investment banking experience in the hospitality industry, he and this firm have been involved in roughly $20 billions of advisory, consultation, note sales, preferred equity and debt placements, and transactional engagements on both the buy-side and the sell-side.

Hotels Hotels Hotels - and a different 2021

By Sharad Kapur

Hotels for me have always been an enigma. At the forefront, there is glamour, lifestyle, beautiful and functional spaces, interiors which one wishes in their own homes and a space that lets you be; And behind the scenes, it is a factory swarmed with people busy conducting various chores like a clockwork.

Winning in the COVID Winter with Integration

By Larry Mogelonsky

The pandemic has been a great reset button for our industry, but its long tail is only now unveiling itself. Corporate guests won't be back to their 2019 levels by at least the spring of 2021 - groups will take longer still - while many leisure guests are either hunkering down for financial reasons or because they are still fearful of viral spread.

Doubling Down on Revenue Management for Post-Pandemic Success

By Larry Mogelonsky

One of the most worrisome aspects of how COVID-19 has affected the hotel industry is that we have had to furlough many of our best people. This doesn't necessarily have to be the case, though. My hope in writing about the following management company is that hotel owners and operators can see that often a more bullish approach can work to maintain property solvency and even grow topline revenues in a depressed travel landscape.

The Future Of Work: Navigating Shifting Workplace Trends

By Kimberly Yoong

The impact of COVID-19 has been felt far and wide; across industries, the global pandemic has pushed companies to temporarily shut their offices and shift to remote working. In particular, the hospitality industry had been hit hard and fast, with many employees placed on furlough or being laid off.

How Technology Is Improving COVID-Affected Customer Experience

By Sasha Merkac

The COVID-19 pandemic has sent the hospitality sector, among many other industries, into a tailspin. The resulting impacts of the outbreak have put severe pressure on the sector's normal operations. Among the areas that have been affected in the hospitality industry is consumer experience.

Do Masks Make A Difference In Customer Perception Of Service Quality In Hotels And Restaurants?

By Cihan Cobanoglu

As COVID-19 spreads person to person through respiratory droplets, U.S. Center for Disease Control and Prevention recommends that everyone wears a mask when they are around other people (CDC, 2020). As such, many companies have enforced mask wearing policy for their customers and employees (Markowitz, 2020).

The Excitement of Post-COVID Marketing

By Mark Newton

I am reminded every time I go to my almost empty gym that membership is down 70 percent due to the COVID-19 pandemic. I wonder with the exciting news of a vaccine and hope of eventually getting back .

How Hotels Are Dealing with Royalty Programs & Points That Were Not Used by Guests During the Pandemic

By Korosh Farazad

With US and Europe hotel occupancy rate at its lowest, hospitality companies have to adapt their policies to fit this unprecedented time of COVID-19 pandemic. Hotels have acted so their loyalty programmes can remain at a satisfactory level for customers.

Outlook for the Latin American Hotel Industry

By Richard J. Katzman

The COVID-19 pandemic and resulting restrictions on domestic and international travel, economic activity, and individual movement are having an unprecedented impact on the lodging and tourism industry in Latin America and worldwide.

Let's Embrace The Recovery With "Style"

By Vanguélis Panayotis

As we enter the final stretch before the end of a very special year, 2020, many are announcing a world of tomorrow, a hotel of tomorrow, a tourism of tomorrow... The pandemic is bringing new life to our professions, and we will not have enough on both hands to build this new world.

Moving Forward From 2020

By David Woolenberg

While 2020 has proved a challenging year, we have learned a lot, and there are glimmers of hope as we move into 2021. The pandemic has promoted massive technological innovation and has led to many of us changing our habits, shifting our priorities, and looking forward in a new way.

The Hospitality Industry At Christmas: How To Make It Through The Festive Season

By Gareth Ogden

The promising news of the UK Government's vaccine deal has offered a beacon of hope during this challenging time, but life is far from returning to 'normal' anytime soon. Now entering the recently announced enhanced restrictions of the 'tier system', and with the potential for further lockdowns in 2021, people are approaching Christmas with greater caution and uncertainty, and the hospitality industry is having to adapt during what is traditionally its most lucrative period.

Health and Wellness as a growing hospitality niche in a post-COVID landscape

By Louis de Vilmorin

The "Health & Wellness" sector could well be the answer to post-COVID redevelopment needs and looks set tobe one of the new vectors of growth and profits for hospitality destinations. EHL Advisory Services and HWS have combined their know-how to offer support in the development of impactful health and wellness solutions.

It Shouldn’t Have Taken A Crisis To See All That Our Countries Have To Offer

By Bradley Haines

It wasn't too long ago that I would see international tourists walking the streets of Bangkok, even if it feels like a distant memory to me now. There were times when I was sure that tourist volumes were growing and, indeed, in 2019, Thailand experienced its biggest year of tourism in history with approximately 40 million international guests flocking to the country.

Tourism Tidbits: How to Re-Enchant Tourism

By Peter Tarlow

With the now real potential for a vaccine, we can begin to think about post - pandemic tourism. After Covid-19 becomes a tragic chapter in the history of tourism industry leaders shall have to find ways to rebuild the industry and to increase both the number of people traveling and regain profitability.

HVS Monday Musings: COVID Cost Factor (CCF) - Are we willing to change the status quo in India?

By Ajay Mehtani

All hotels strive to improve and reduce costs on an ongoing basis. During the normal course of operations, hotels try to achieve this by implementing various techniques, such as using alternate products, implementing process improvements, enhancing inventory management, and evaluating more efficient equipment, which allow them to save certain costs during the year.

On the journey to post-pandemic recovery, hoteliers need to be clever about which revenue intelligence solutions they invest in

By Michail Tzouvelekis

The coronavirus pandemic has severely impacted the profitability of the global hospitality industry, which in turn has accelerated its digital transformation, both front and back of house. Thousands of revenue managers have been furloughed or made redundant, and many of those still employed are either having to work remotely or are now responsible for a cluster of hotels, instead of being dedicated to a single property.

Top Ten Trends in Hospitality 2021

By Bob Rauch

Today's hotel business models look entirely different from their predecessors. COVID-19 is just one earthquake that has jolted the landscape this year. The hotel industry must evolve and reinvent itself to exploit the opportunities and cope with the challenges it faces.

It is time to show you CARE!

By Cihan Cobanoglu

The impact of the pandemic on every industry is undisputable. Travel and tourism are no exception. The pandemic has not only impacted the economics of these industries, but it has also changed the behaviors of consumers, most likely forever.

Does your hotel need a commercial strategist?

By Sharad Kapur

The COVID-19 pandemic has brought in many new realities. The ever-evolving hospitality world has received the biggest setback in revenue generation and costs remain high. With travel at its record low, hotels need to remain agile, and they need to be at the forefront to manage different customer groups with a speed that has never been exercised before.

‘Workspitality’: Inspired but complex

By Katherine Grass

As hotels across the world continue to grapple with the pandemic, they are becoming increasingly creative in their approaches. Over the last few weeks we have seen a broad range of hotels announce that they are reimagining their spaces and services to offer rooms on a more flexible basis to business workers and leisure travelers looking for a change of scene.

2021 Will Be the Year of Patience

By Alan Young

This week, it was announced that two vaccine candidates have an over 90% effectiveness rate against the COVID-19 virus. This is incredibly good news for the travel and hospitality industry struggling under the weight of this unprecedented event.

Lodging Recovery in Boston & Cambridge Driven by Leisure Demand as Market Faces Increases to Supply

By Sebastian Colella

As the United States faces a growing number of COVID-19 cases, surpassing 10 million in early November, lodging markets across the country continue to face unprecedented declines in demand. Through October, the Boston & Cambridge lodging market has experienced some of the steepest declines in demand and revenue across the country's top-25 markets according to STR.

Survival Of The Wisest – Embracing Wisdom Under Pressure

By Ramsay Rankoussi

Without a doubt, 2020 has been an unprecedented year … and it's not yet over. While it would be unfair to say that the hospitality and tourism sectors were hardest hit when the struggle has been global, this year has certainly forced us to face up to inevitable questions around our future survival prospects.

The COVID Impact on Hotel Values

By Tommy Crozier

As we enter month nine of the pandemic, the hotel sector remains challenged, transactions are scarce, and from the perspective of someone who doesn't live hotels day in and day out, values seem to be a guessing game.

HVS Monday Musings: Food for Thought - Reimagining F&B at Hotels in India

Food & Beverage (F&B) has always been a significant component of hotel operations and revenue. Several hotel chains have created their own iconic in-house restaurant brands over the last few decades. Dining at these hotel restaurants, known for their high-quality cuisine and celebrated chefs, had a novelty factor that was missing from the options available outside of hotels.

Checking Temperatures at Clock-In & Check-In is the Next Evolution of Employee, Guest Safety

By Robb Monkman

"Enabling Security Everywhere" has been the focus of React Mobile since its inception. Our company was founded on the principle of making safety simple for every hotel employee through technology. While COVID-19 has been devastating to everyone in the travel and hospitality industries, it appears to have a silver lining: The hotel industry is improving the safety of hotel workers everywhere.

Insights on the Private Equity Market

By Kimberly Yoong

Over the past years, the hotel sector had remained a hot market for investors, as hotel investment volume reached US$66 billion in 2019, with initially cautiously optimistic projections for 2020. Although the short-to-medium-term prospects of the market now remain uncertain due to COVID-19, there may be opportunities amidst these times, both for companies to innovate their models and investors with a keen eye and open mind.

Resort Revenue Management For 2021

By Thibault Catala

I have heard many people saying that revenue management doesn't apply to resort properties due to longer lead times, seasonal demand patterns and a different type of clientele. This is absolutely not true.

COVID-19’s Impact on the San Diego Lodging Market

By Marcus R Lee

Amid a worldwide pandemic, the lodging industry is facing a downturn that is greater than the past two lodging-market declines combined. During the Great Recession, the greater San Diego[1] area's occupancy fell roughly six points from 70% in 2008 to 63% in 2009; this year, we forecast occupancy to drop from the 2019 benchmark of roughly 77% to 49%, reflecting a 36-point decline.

Preliminary 2021 Lodging Industry Forecast

By Bob Rauch

We have made some assumptions for 2021 - first, Q4 2020 and Q1 2021 will remain flat as corporate business begins to build just as leisure business begins to decline. Second, a stimulus package is imminent right after the election, regardless who wins.

“Outlook for Hotels in Europe and UK for 2020”

By Korosh Farazad

There is no doubt that Europe is overwhelmed with the second wave of the COVID-19 pandemic since end of September. We can see a sharp increase in cases across the continent, especially in the United Kingdom, France, Spain, Germany, Netherlands and other European countries.

Diversifying to stay alive: A Sicilian food truck story in Milan

By Beatrice Venturini

Milan received a hard knock earlier on this year with a very long and strict lockdown that affected all lives and businesses. Tiziana and Basilio Santoro had been running an authentic and popular Sicilian food truck ('BEDDA') in Milan for the past 5 years, specializing in the island's particular brand of tasty and unforgettable street food, when COVID-19 struck and momentarily shut down all operations.

Gaming CEO Pay, Calm Before the Strom

By Keith Kefgen

The end of 2019 ushered in a banner year. Valuations where high and deals were getting done (Penn National & BarStool, Caesars & Eldorado) among them. Then the world changed overnight. Panic in the public markets ensued and valuations plummeted (Penn National went from $49 to $4 in March).

The Future of Hotel Technology: Part 1

By Simone Puorto

COVID-19 has changed everything. But bear with me, this isn't another "COVID has created a new paradigm" article. Yet, COVID is simply the perfect example to understand how hospitality is changing and has been changed by technology at an unprecedented pace.

Hotel Technology Tradeshows Now More Vital Than Ever

By Larry Mogelonsky

The need for viral safety has made technology inescapable for hotels. With all the new protocols for self check-in, mobile room keys, physical distancing, contact tracing, prearrival virus screenings (staff and guests), contactless transactions and rigorously itemized cleaning checklists, and with less revenue to go around due to the lack of groups, the only way to stay profitable is through continued automation.

Current Pandemic an Opportunity for African Hotel Management Company Selection & Negotiation

By Wayne Troughton

HTI Consulting recently launched a new report on hotel operator selection and management contract negotiation in Africa, providing various invaluable insights into the selection process as well as important analysis on contract contents, trends, benchmarks and negotiation techniques for owners in Africa.

How Software Resolves COVID-Related Personnel Issues

By Larry Mogelonsky

With the new safety guidelines from COVID-19, hotels have been mandated to disrupt, reconfigure and combine many operations, as well as do all this with a reduced staff to lower labor costs. This has created a tremendous burden for property teams; frontline employees are oftentimes overworked and potentially unfamiliar with the latest procedures, while supervisors are likewise spread thin and without a means of verifying proper training.

The Big Rethink Agenda: HR, Leadership and Crisis Management

By Thomas Mielke

Throughout the summer months, AETHOS has been inviting human resources executives to participate in one-on-one conversations as well as online roundtable discussions. The purpose has been to have an open and unbiased forum to be able to share concerns, ideas or challenges with impartial industry executives as it relates to talent management and leadership aspects within one's own organization.

A Passionate Professional from Puglia has a face-to-face with the Pandemic! Lessons from Italy

By L. Aruna Dhir

The current Pandemic is behaving whimsically with different people! Himmat Anand, a hotel owner friend has been sticking to his promise of reopening his Tree of Life resorts one after the other. He is also opening new resorts in a couple of locations in the portfolio of his second brand of hotels - A Dog's Story.

The Recovery Period Time for Hospitality Sector

By Korosh Farazad

As we all know, the COVID-19 pandemic has severely affected the world economy. No industry can escape the disruption of COVID-19, hotel sector being the most and deeply affected. Many hotels are shutting their doors since March 2020 and where we can see the dramatic declined in RevPAR.

Weekend Plans, Anyone?

By Noelle Homsy

I started writing this piece, my first ever on LinkedIn, back in February. Governments had just begun banning citizens and residents of highly infected cities from entering what they believed was a "safer" country.

Four Interior Design Trends for the Post-Pandemic Hotel

By Larry Mogelonsky

Once the greenlight was given, all businesses looked to reopen as quickly as possible after the lockdown. This has resulted in countless slapdash efforts for achieving the minimum of viral safety compliance, with most structural upgrades meant as only temporary installations and most of them particularly garish at that.

Adjusting Asset Management Staffing Strategies

By David Mansbach

The hotel industry faces an extraordinary challenge today: how to operate a hotel in the "new normal." With the near future so cloudy, it is close to impossible to effectively set accurate property and company forecasts; at this time occupancies and revenue per available room numbers are at painfully inadequate levels.

Can Hotels Create Convergence Economies?

The COVID-19 pandemic has forced us to question the way our economy and society have operated for centuries. Since the onset of the first Industrial Revolution more than 200 years ago, the Western economic model of hyper competition and continuous growth has achieved global dominance - this holds true even in the hotel industry.

The Revitalized Need for Post-COVID Security Technology

By Larry Mogelonsky

Contactless technologies became mission critical as a way to solve many of the issues created by the coronavirus crisis. As we transition from the pandemic into the next normal of semi-permanent viral safety upgrades and the dominance of regional travel, it's important to consider the long-term ramifications of so many people furloughed or unemployed by the pandemic.

Time to Open Up the Buffets

By Chuck Kelley

The buffet has been an integral part of many restaurant and other hotel food operations. For now, the buffet is just taking up space - an ugly reminder of better times. Buffets have a unique appeal to many customers if for no other reason than the visual of the food display - so many options for one set price.

The Roger Smith Hotel and the New Working-from-a-Hotel Model

By Larry Mogelonsky

Who is Roger Smith? As the hotel's Director of Marketing and Co-Owner, John Knowles, jocularly explained during our time together, the enigmatic 'Roger' is many things to many people. The personified alias that has given this Midtown Manhattan property its name has always represented a place where great ideas are born and where bold actions are made reality.

5 Considerations for a First Time Hotel Buyer

By Jon Peck

The shocking decrease in demand created by COVID-19 crippled balance sheets and sidelined many of the traditional hotel buyers such as hotel REITs, current owners, and Private Equity groups. As liquidity pressure mounts on current owners, quality hotel opportunities are certainly going to come on the market (or off-market) at deep discounts, but the window of opportunity is likely to be brief.

Through August, Greater Boston Lodging Market Ranks as the Hardest Hit by Pandemic

By Sebastian Colella

The Greater Boston market has experienced a 71% decline in room revenue through August when compared to the same time last year, the largest decline of all top-25 markets according to STR. Hotels in Boston and Cambridge, as well as those in the Greater Boston area, began to feel the effects of the ongoing pandemic in early March, before many markets around the country.

The Battle For Virus Prevention In Hotels

By Brian Shedd

When hoteliers of the future look back on the year 2020, it will be largely a study of the battle for virus prevention in hotels. COVID-19 aka the "Novel Coronavirus" has decimated the American economy and by association the hospitality industry.

The Rebound of Business Travel Post COVID-19

By Korosh Farazad

Since the COVID-19 pandemic outbreak at the start of this year, the world experienced national lockdown where business travel has ground to a halt. Business travellers are forced to move rapidly from face to face meetings and events to virtual platforms such as zoom and Microsoft Team and other apps that keep popping up.

Duty of Care Benchmarking Tool

For any organization, "Duty of Care" is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes reducing or eliminating the spread of the disease.

Pre- and Post-COVID Travel Preferences

By Linda Canina

COVID-19 has disrupted travel and the hospitality industry like no other historical event. As travel slowly resumes in the US under strict government guidelines, our survey results suggest that travel-related businesses like hotels are now serving a more cautious guest who appreciates mask wearing, social distancing, and increased cleaning.

Can Hoteliers Afford to Ignore Google in the Post-Crisis Era?

By Max Starkov

With all the heated discussions about Google dominating travel and increasing calls by industry pundits and experts to lessen hospitality's dependency on the search giant, one thing is for certain: cash-strapped hoteliers today simply cannot just pause or abandon their marketing presence on Google.

2021 Hotel Forecast

By Bob Rauch

The COVID-19 pandemic has caused unprecedented disruption to the hospitality industry, so when it comes to mapping a post-pandemic recovery, it's clear that we are in uncharted territory. The Lodging Conference hosted Bernard Bauhmohl, Chief Economist of the Economic Outlook Group.

Revenue Optimization in the “New Abnormal”

By Juli Jones

HSMAI's Revenue Optimization Advisory Board members spent time recently updating their dashboard of the top issues facing hotels and the professionals leading revenue optimization efforts. Surprisingly, the issues themselves haven't changed dramatically since their last "scouting" exercise conducted in December 2019, but the context has certainly shifted in the "new abnormal.

African Hotel Reopening Strategies And Recovery Responses

By Wayne Troughton

Leading hospitality advisory and brokerage consultancy, HTI Consulting recently hosted its second Pan-African 'Virtual Hotel Club,' a digital forum that saw the operations directors from major brands active in the African hotel space share their unique insights around hotel re-opening strategies and 'lessons learnt' during the current global pandemic.

The WFH Culture

By Shalloo Dhillon

The one thing that the ongoing pandemic has made popular is the Concept of WFH (Work from Home). WFH has always been a part of most industries seeking flexible working methods but the lockdowns at the beginning of the Virus outbreak made this concept the only option for organizations across the globe.

The Hospitality Industry’s Perspective on the New Normal

By Omar Issa

Mr. Omar Issa will be speaking on this topic on day two of the 16th edition of the Arabian Hotel Investment Conference (AHIC), taking place in a brand new format with live onsite and virtual sessions over three days from 29 September – 1 October.

What Summer Search Data Really Tells Us About Post-COVID Travel

By Larry Mogelonsky

Travel behavior in the summer of COVID-19 has been erratic and still has a long way to go until it returns to pre-pandemic levels. However, the search data during this recovery period can offer strong clues as to what customers will want from their hotel experiences in the next normal so that operators can adjust their businesses accordingly.

Insights on International Hospitality Executive recruitment In the context of the COVID-19 crisis

By Helene Bouyer

As an Executive Search firm, specializing in the Hospitality industry, Tovalea team members have been in close contact with a number of clients and candidates during the Covid-19 crisis. Valérie Bisch recently published an interesting article about the trends - French speakers, please do not hesitate to visit our website (link below).

The Role Of Technology In Managing Operational Complexities In The COVID-19 Era

By Soenke Weiss

The hospitality sector has been hard hit by the COVID-19 pandemic as we saw hotels around the world forced to close their doors for an uncertain and extended period of time. Hotels have used lockdown to prepare for reopening, taking into account new protocols and cleaning procedures so that guests and employees are confident to return.

Verified Clean Technologies as the Necessary Step to Bring Groups Back

By Larry Mogelonsky

Staycations and drive-market getaways have become the going trends to help revitalize leisure travel for a summer season where we are still battling COVID-19. But most hotels don't build and grow rate from fully independent travelers alone, nor can they keep their ledgers in the black without midweek occupancy during off-peak periods.

‘What Are You Trying to Say?’

By Conor Kenny

When a sudden and unexpected storm hits our shores, our business and our brand, how we communicate and what we say, becomes even more important. What we see, what we hear, what we believe, depends on where we stand.

Value Reigns in the Hotel Recovery Phase

By Larry Mogelonsky

The summer of COVID-19 for hotels has meant a dominance of local leisure guests and road trips as we await the return of group travel to boost our occupancies and our margins. With the approaching next normal of autumn, winter, more properties reopening and less overall desirability for a vacation to a domestic location during the colder months, it would be all too easy to succumb to a price war.

HVS Monday Musings: The Onus lies with Us – Rebuilding Trust to Get Back Guests to Eat & Stay With Us!

After a prolonged lockdown, our industry is gradually picking up the threads and rekindling operations with one of the immediate tasks being rebuilding guest confidence and trust. This is easier said than done as the guests are more cautious than ever and are watching closely! No amount of third-party certification will get you a repeat purchase if the guest does not feel 'safe' within your premises.

Hotel Cleanliness Policies in the Time of COVID-19

By Christian Cross

COVID-19 has posed challenges never seen before by the hotel industry, requiring owners, managers, and brands to take new precautions to keep both guests and staff safe. The industry faced the added challenge of not only creating a safe lodging environment but also creating the impression of security to give guests the confidence to travel again.

Avoiding a Hotel Shutdown Calls for Compliance Technology

By Larry Mogelonsky

Having all suffered through the global travel lockdown this past spring, the scariest thought now is a reentry into pandemic conditions due to a second wave of the coronavirus. We're already seeing this pattern emerge in states like Arizona, Florida and Texas, and with the virus still very active in many other countries, every hotel needs to do its part to prevent a localized COVID-19 resurgence.

What hotels can learn from Airbnb’s response to the COVID-19 crisis

By Matthieu Mauguin

For most hoteliers, Airbnb represents more of a threat than a role model. In its twelve years of existence, the Californian company has reshaped the world of travel like no one ever before. Indeed, by introducing a new type of accommodation, namely short-term rentals from person to person, the co-founders of Airbnb have challenged some of the age-old principles of the hotel business.

COVID-19: Voice of Consumers on Travel & Hospitality

By Alan Young

It's a Tuesday evening, and you wait at the curb for your Uber. The app prompts you with a reminder that riders must wear a mask, and you sort through your bag to make sure you packed one. As you strap on your mask, your driver pulls up, and you duck into the backseat, where you spot a hand sanitizer bottle in the cupholder.

Seizing The Recovery: 3 Key Marketing Strategies Every U.S. Hotel Owner Should Consider This Fall

By Martin Verdon-Roe

It has been six months since COVID-19 was declared a pandemic and the U.S. hotel industry was faced with an unprecedented loss of demand. Since then we have been leveraging the advantage of being the world's largest travel platform to understand the speed of recovery, and driving critical insight into how, when and where consumers are planning their next trip.

Handling Online Hotel Reviews in COVID-19

By Susan Barry

These are some of the more extreme examples of online reviews that have been written about hotels since the COVID-19 pandemic began. Even if your hotel hasn't been put on blast for following local mandates, you have probably noticed an uptick in negative reviews and complaints.

How COVID-19 Pandemic Has Affected Hospitality Lending Activity Predominantly In European Assets

By Korosh Farazad

COVID-19 has had a tragic impact on the hotel industry when lending transactions and liquidity reduced significantly since the pandemic began. Most of lenders have largely pulled back or put a full stop to new lending in the European hospitality industry.

Can RoomOrders kill COVID-19?

By Eugene Jones

A friend of mine who is high up in the finance world said congratulations to me the other day. He said he noticed in the media that RoomOrders appeared to be doing well in these dire circumstances and that he takes his hat off to me.

Guest Software Essential for a Reservations-Only Restaurant Culture

By Larry Mogelonsky

In the midst of the summer of COVID, most patrons relish the chance to comfortably eat outside on a restaurant patio, all adequately physically distanced from other customers. Barring a few staunch objectors, others who would prefer to be seated indoors can empathize with the present state of affairs and bite the bullet.

Innovative Ideas for Keeping Guests Safe During the Pandemic

By David Berger

With the COVID-19 pandemic continuing to impact occupancy rates of hotels across the U.S., hoteliers are doing what they can to signal to travelers that their properties are taking every precaution to keep them safe, but this messaging — even with the continued support of brands and industry associations — is often inconsistent with the narrative consumers are hearing from other sources.

Las Vegas COVID-19 Pandemic Update

By Shannon S. Okada

The Las Vegas Convention and Visitors Authority (LVCVA) reported that the number of visitors to Las Vegas in June and July of 2020 totaled 2,503,100, which represented a 65.7% decrease from 7,293,300 visitors in June and July of 2019.

Interview with Hospitality Influencer Michael Caruso

By Kal MacDonald

As we reach six months into the COVID-19 pandemic, the state of hospitality has remained the same. Our industry is the first to get hit and the last to recover. Some properties are partially open, others are temporarily closed, while a few have not survived and shut their doors permanently.

Shared Commitment is Key to a Green Hospitality Recovery

By Willy Legrand

The Great Lockdown is often referred to by economists to explain the double upheaval taking place in the global economy where (1) businesses had to slow down or stop their activities causing a (2) collapse in the consumption (and business investments) across all spheres of society looking towards an uncertain future.

Autumn Offers Worth Driving For

By Larry Mogelonsky

This is the summer for staycations. With group, convention and most corporate travel in stall mode due to COVID-19, you will need strong programs in place to motivate leisure guests from now-critical drive markets to continue to book with you through the autumn months.

Hotel Operations Have Changed, But the Importance of Communication Has Not

By Andrada Paraschiv

There is a radical change in the way the hospitality industry is operating compared to the last decade. From shifting guests away from the front desk and favoring mobile check-in to new sanitization regulations that call for constant vigilance, it can be a lot for any organization to process and maintain consistency ― particularly right now as guidelines and state regulations are subject to abrupt changes.

Hotel Operators Adapt and Survive in 2020

By Robert Mandelbaum

Faced with the greatest declines in revenue since the 1930s, U.S. hotel operators in 2020 have demonstrated their historical ability to adapt to difficult market environments and squeeze the greatest efficiencies from their operations.

How travel will be bought and sold in August 2021, Part 1

By Arnie Weissmann

Ashlock made the point near the beginning of a webinar organized by ASTA on Aug. 24, the day before its Global Live conference began. He joined CNN executive travel editor Brekke Fletcher, Afar editor in chief Julia Cosgrove and Wall Street Journal travel editor Scott McCartney for a panel discussion on "The Future of Travel Distribution.

The great hospitality reset

By Matthieu Mauguin

Do you ever feel like time can go by at different speeds? While on vacation, an entire week may go by in a few hours, whereas, at work, a bad day can sometimes feel interminable. This is often described as the elasticity of time, which is strictly a matter of perception: your brain either produces stimulants, which cause an overestimation of the flow of time, or depressants/anesthetics which have the opposite effect.

Take Local to the Extreme

By Larry Mogelonsky

Prior to COVID, hoteliers all over the world were already working on various programs to support local businesses and showcase the best of the community to guests. Now that the pandemic is practically locking out international travelers, the push for drive market customers and 'local everything' has bloomed exponentially.

What Are You Grateful For?

By Shep Hyken

I depart from my typical customer service articles to write something that falls into the motivational category. I was on a Zoom meeting with some of my colleagues in the speaking profession. All of these people are brilliant and hearing how they have navigated the COVID-19 pandemic has been fascinating.

What A Difference A Year Makes

By Bob Rauch

When I wrote an article on business plan development for 2020 suggesting flat occupancy and rate, I stated, "Naturally, the caveat is that unexpected 'event' that could stimulate a precipitous decline in demand.

Navy Pier Closure: A Cause for Concern?

By Joseph Hansel

On August 18th, Navy Pier Inc. ("NPI") announced a temporary closure beginning September 8th—immediately following Labor Day weekend. Operations are intended to resume sometime in spring 2021. Suspending operations at Navy Pier not only stops visitation, but also the operation of the 70 businesses operating on the pier.

A “New Normal” for Travel Influencers

By Mike Keriakos

Pre-COVID-19, the majority of hoteliers' sentiments could be captured in this one quote from an Atlantic Monthly article published in 2019: “Everyone with a Facebook these days is an influencer. People say, I want to come to the Maldives for 10 days and will do two posts on Instagram to like 2,000 followers.

What Hotels Will Look Like in a Post-COVID World

By David Eisen

For hoteliers and hotel investors, COVID-19 has rushed through the industry like a flood. Without a doubt, it will leave hotels forever transformed in its wake. As the virus subsides, it will reveal a transformed landscape, and hotels will need to adjust to move operations to higher ground.

Ripe for Rebound: A Safe and Digitally Connected Future

By David Millili

Around the world, people have become increasingly invested in discussions surrounding "the next normal" because, as we know, 2020 has been anything but 'normal.' As global communities continue implementing measures to mitigate the continued spread of COVID-19 and, hopefully, get ahead of the pandemic to protect already fragile healthcare systems and declining economies, we face a period of drastic change.

Adapting EHL’s Practical Arts Pedagogy To New COVID-Secure Measures

By Beatrice Venturini

An interview with senior lecturer, Cyrille Lecossois, who teaches culinary arts and the Research & Development programs at EHL. He explains the significant and successful changes that have been implemented post-COVID-19 in order to guarantee safety at the school in all areas relating to his teaching practice.

10 leading PMS providers share their views and thoughts on how PMS will change in the post-COVID era

By Henri Roelings

Over the last five months, the social and economic implications of the coronavirus pandemic have been far-reaching, and, in many respects, the hospitality industry bore the brunt of the impact. Facing extensive travel restrictions and widespread uncertainty surrounding the safety of travel, hoteliers had to quickly pivot their offering to adapt to 'the new normal.

How to Stay Safe While Staying Open

By Christopher Horn

Deciding to close or remain open during a pandemic can be one of the most difficult decisions a hotel company will ever have to make, especially if multiple assets are involved. Many factors need to be analyzed, including the financial, brand, and human resources sides of the business to determine which action is the most fiscally responsible.

How Hospitality Can Get Back To Business

By Chekitan S. Dev

A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands were being introduced at a never before seen pace (e.g., Hilton's Tru and MOTTO, IHG's Avid and VOVO), Existing brands were being upgraded, new companies were getting into the travel business (e.

The Owner’s Obligation – Cash

By Robert Mandelbaum

The COVID-19 virus has had an extreme negative impact on the U.S. lodging industry. According to CBRE's June 2020 edition of Hotel Horizons®, lodging demand in the U.S. will decline by 37.0 percent in 2020.

It’s Becoming Survival of the Fittest

By Bob Rauch

Prepare your operations to meet what guests are looking for, and prepare your teams for the realities of today's environment. Mike Ditka, former NFL star player and coach once said, “Success is not permanent, and failure is not fatal.

Pandemic Pricing Principles for Hotels

By Vikram Singh

This is my second pandemic-themed article, following the last magnum opus on Hotel Marketing and Revenue Management in the Time of Pandemic. I was definitely hoping for things to be better by now. I still have a lot of optimism.

Dining’s Digital Moment

By Nick Shay

According to The Treasury, UK diners used the government's "eat out to help out" scheme more than 10.5 million times in its first week. And early indications are that this scheme, combined with the recent warm weather, has had an immediate effect in driving an increase in footfall to restaurants, cafes, and pubs during the early to mid-week period- typically the quietest days.

It’s Time for the Hospitality Industry to Build Back Better

By Brendan Griffith

Over the last several months, the hospitality industry has experienced the ongoing, negative impact of COVID-19. It has often felt as if someone pushed 'pause' on our day-to-day lives and businesses. Yet amidst the turbulence, there has never been a more unique time to hit the 'reset' button as a company and an industry.

Handling Online Hotel Reviews in COVID-19

By Susan Barry

"Safety precautions and staff wearing PPE made me feel like everyone there had leprosy." - "They didn't have valet parking, supposedly because of COVID. I don't recommend you stay there." - "Hotel went overboard on COVID preparedness.

Top 3 Hotel Operators Post-COVID and Why?

By Korosh Farazad

It's been a few months where hospitality, entertainment, and leisure venues shut their doors in the UK and most part of the world. However, in July 2020, UK, European & global hotel, and hospitality had started planning for a 'new normal' reopening of their businesses.

Ripe for Rebound: Reimagining Hotel Touchpoints

By David Millili

In many ways, the hospitality industry is founded on high touch interactions. Beyond the obvious appeal of an ideal location, the experience of a new culture, or a momentary 'pause' or escape from everyday life, much of the guest travel experience is defined by the services they experience.

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