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Press Releases – Coronavirus: Impact on the Hospitality Industry

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Coronavirus: Impact on the Hospitality Industry

All eyes are on the spreading coronvirus, COVID-19. Here you can follow the development and the impact of the coronavirus on the Hospitality Industry. Visit the WHO | World Health Organization for more information about the virus.

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As Borders Begin to Reopen, Global DMC Partners Shares Continuous Country-by-Country Updates with the MICE Industry

Washington, D.C. - To support meetings and events during this critical moment in the industry's history, Global DMC Partners (GDP), the leading global network of independently owned destination management companies (DMCs) and creative event experts, has tapped its destination experts from around the world to provide timely updates on the latest guidelines and restrictions surrounding COVID-19.

Why The Digital Workforce Needs More Women

The challenges of managing work, family and domestic life simultaneously have, literally, hit home for millions of men and women across the world as a result of the 'COVID-19' pandemic. While we were thrust into sudden and radical changes to stay connected online, COVID-19 has the potential to decimate gains in gender equality or act as an accelerator for change.

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How Big Hotel Brands Have Stepped Up Their Hygiene Game

The consequences of the COVID-19 pandemic have rattled the tourism and hospitality industry. The cancellation of flights, conferences, events and hotel reservations have left the industry in sharp decline, with planned travel down 80-90% and global losses estimated at $300-450 billion.

Lack of high-spending US travelers will prolong economic recovery of dependent EU destinations, says GlobalData

US tourist expenditure in Europe is expected to decline from US$116.1bn in 2019 to US$63.2bn in 2020, showcasing a 45.5% drop. As infection rates across the US surge, this invaluable source market is still a long way from recovery, which will only make matters worse for EU destinations that are major beneficiaries from US tourism, says GlobalData, a leading data and analytics company.

American Gaming Association (AGA) and Reed Exhibitions Cancel Las Vegas' Global Gaming Expo (G2E)

Today, the American Gaming Association (AGA), with partner Reed Exhibitions, formally announced the cancellation of the Global Gaming Expo (G2E), the gaming industry's top global event. The show's organizers are committed to facilitating economic, education, and networking opportunities for the global gaming industry through a series of virtual G2E events throughout the rest of the year to better reflect the current environment.

Getting Back On The Road: 9 Things To Plan For As Travel Resumes

Around the world, travel restrictions are gradually being eased. In recent weeks, a number of countries have allowed domestic travel to resume. Some have even restarted - or announced plans to restart - international travel through the formation of "travel bubbles" and "travel corridors", where borders are only being opened only to visitors from certain countries.

Small Luxury Hotels of the World TM Announces ‘Stay Small, Stay Safe’ Initiative As Hotels Prepare to Welcome Travellers

Small Luxury Hotels of the World (SLH) has launched a 'Stay Small, Stay Safe' initiative offering enhanced health and detailed safety guidelines for all 520 member hotels in 90 countries. SLH has always been a champion of elite independent hotels with the utmost standards, and as more than 330 member hotels have now reopened and many more prepare to open in the coming weeks, the programme provides peace of mind for guests as they prepare to travel the world once again.

The Shorter The Better: ‘Quickie Trips’ Are Trending as a Majority of Americans Look to Travel This Summer With Added Precautions

After months of quarantine, Americans are reporting feelings of isolation, burnout and that they are in need of a break, but have yet to take one. A new survey* conducted by online travel site Hotwire® reveals 62% of Americans haven't taken a vacation day since the start of COVID but interest in local travel and shorter trips is rapidly growing.

Study: SF Cleaning Ordinance To Cost Hotels $47 Million

The San Francisco Board of Supervisors' Healthy Buildings ordinance will cost San Francisco's 215 hotels $220,000 each adding more than $47 million in annual industry costs, extending hotel closures and extending joblessness for 15,000 employees, according to an independent analysis of the ordinance's cleaning mandates.

"Turning trash into treasure": Kempinski Hotels Expands the Partnership with Clean the World to Enhance its Recycling Activities

Geneva - Continuously striving to reinforce its commitment to improve environmental impacts and support social initiatives is a key objective of Kempinski Hotels. To further expand the partnership with Clean the World, a leader in global health dedicated to sustainability around water, sanitation and hygiene, in the past six months more Kempinski hotels have joined the programme and the number continues to grow.

Hotel Industry Launches Training Course To Advance Safe Stay Guidelines

To further expand the hotel industry's Safe Stay initiative, the American Hotel & Lodging Association (AHLA) today announced COVID-19 Precautions for Hotels, an online course developed in partnership with the American Hotel & Lodging Educational Institute (AHLEI) and created to help hotels train their staffs on the enhanced safety and cleanliness guidelines.

HVS Asia Pacific Hospitality Newsletter - Week Ending 3 July 2020

Singapore and Malaysia Agreed to Allow Cross-border Travel for some Residents and Business Travellers, Several Attractions Commence Gradual Reopening in Singapore, Maldives to Reopen Borders with Minimal Restrictions from Mid-July, Malaysia Airlines Resumes some International Flights in July, Thailand Reopens International Boarders Aiming for Medical and Wellness Tourism.

UNWTO And Telefónica Partner To Help Destinations Use Data And AI To Drive Tourism’s Sustainable Recovery

The World Tourism Organization (UNWTO) has strengthened its partnership with Telefónica, the Spanish multinational telecommunications company. As tourism restarts around the world, Telefonica deepens its collaboration with the United Nations specialized agency to advance market intelligence in order to accelerate the sector's recovery from the impact of COVID-19.

What’s Changing for Hotel Management Company Digital Marketers

Throughout the coronavirus pandemic, HSMAI has served as a resource to connect peer groups to discuss the changing landscape. Having hosted a virtual Executive Roundtable for brand chief digital officers on June 23, HSMAI hosted a similar program for hotel management company CDOs on June 24, giving participants a chance to catch up and share new insights since the last roundtable for this group was held in April.

UNWTO Members Meet To Enhance Cooperation, Build Trust And Restart Tourism In Asia And The Pacific

Representatives of 29 Member States and territories joined private sector leaders to identify ways of restarting tourism across Asia and the Pacific region in a safe and sustainable manner. The 32nd meeting of the Joint Commission for Asia and the Pacific of the World Tourism Organization (UNWTO) was held as growing numbers of countries begin to re-open their borders to tourism.

InterContinental Hotels Group PLC Pre-Close Update

The pace of hotels reopening has continued to accelerate through the second quarter, with only 10% of the global estate currently still closed. In the Americas region, around 5% are closed; these are predominantly managed luxury and upscale hotels, and those outside of the US.

Bali tourism virtual travel event taps on specific hotel reopening issues including travel bubbles, the Chinese market and wait for Indonesia’s government’s go-ahead

Waiting on the government's go-ahead, travel bubbles and a lack of domestic tourists are the overriding concerns for a Bali travel industry trying to battle through the COVID pandemic according to key leading speakers at the recent 'Bali Tourism - The Way Back' virtual event organized by Delivering Asia Communications and C9 Hotelworks together with the Bali Hotels Association and Horwath HTL.

Health, Safety And Hygiene Procedures - Our 10 Commitments

Swiss Belhotel International has announced plans to implement new health and hygiene measures to reassure travellers of a renewed focus on guest wellbeing in the wake of COVID-19 (coronavirus). The company has placed 10 additional Health and Safety commitment steps which have been created by the senior executive team and the health & safety committee, which will build on existing health and safety regimens.

Accor's Partners’ Voice

All around the world and since the beginning of the crisis, our owners have been mobilizing to support people in need. Let's take a look back at these solidarity initiatives in France, Brazil and Italy.

Small Island Destinations In Critical Need Of Urgent Support As Tourism Plunges, UNWTO Warns

Without strong support, the sudden and unexpected fall in tourism could devastate the economies of Small Island Developing States (SIDS), the World Tourism Organization (UNWTO) has warned. Since tourism is a strong socio-economic pillar of many SIDS, the impact that COVID-19 is having on the sector places millions of jobs and businesses at risk, with women and informal workers the most vulnerable.

Gaylord Hotels Re-Open Today Marking a Positive Return for the Hospitality Industry

Today marks a significant milestone in the return to business of the U.S. hotel industry, as three sprawling resorts reopen their doors. Ready to welcome back travelers this summer, Gaylord Rockies in Colorado, Gaylord Palms in Florida and Gaylord Opryland in Tennessee join the recently opened Gaylord Texan to offer four hotel and entertainment destinations that provide a multitude of experiences within acres of indoor space as well as outdoor pool play.

Your Home at Your Fingertips: Four Seasons Launches New Digital Experience for Private Residence Homeowners Worldwide

TORONTO, - Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has expanded its award-winning App and Chat platforms with enhanced residential features, giving Four Seasons Private Residence homeowners and residents the ability to connect with their designated residential teams from their phones, tablets or computers.

How To Ace Online Classes In College?

Online classes offer incredible opportunities for students. The increased flexibility appeals to a growing number of those pursuing higher education, with nearly 1 in 6 students enrolling in exclusively online classes and more than one-third of students taking at least one online class throughout their studies.

Focused On What Matters: Embracing Humanity. Protecting The Planet. MGM Resorts International’s 2019 Social Impact And Sustainability Report Now Available

LAS VEGAS - MGM Resorts International (NYSE: MGM) today announced the release of the 2019 Social Impact and Sustainability Report Focused on What Matters: Embracing Humanity. Protecting the Planet. The report builds on the Company's commitment to create a more sustainable future, while striving to make a more positive impact in the lives of its employees, guests and in the communities where the Company operates.

AAHOA moves 2020 convention online

AAHOA has announced that its 2020 Convention & Trade Show will not proceed in person due to new health and safety guidelines for combatting COVID-19 issued by the Florida Department of Health. The event originally was scheduled to be held April 12-15 at the Orange County Convention Center and was rescheduled for Aug.

Global Tourism Organisations Unite to Create Coalition for the Future of Tourism

Six organisations have come together for the first time to form The Future of Tourism Coalition with the global mission to place destinationsat the centre of recovery strategies - the Centre for Responsible Travel (CREST), Destination Stewardship Centre, Green Destinations, Sustainable Travel International, Tourism Cares, and the Travel Foundation, with the guidance of the Global Sustainable Tourism Council (GSTC).

Best of HFTP to be First Hospitality Industry Conference Deploying Telemedicine to Support Attendees and Exhibitors

As associations and companies prepare to return to meetings and events, assurances are required that related travel and social interactions are safe. Hospitality Financial and Technology Professionals (HFTP®) announced today that it will the first hospitality industry conference to deploy telemedicine to support attendees and exhibitors of its "Best of HFTP" conference October 26-29, 2020 in San Antonio, Texas USA.

What the Future Holds for Sales Professionals

Things have changed drastically for every discipline in the hospitality industry over the past four months, including sales. As hotels are opening back up, many hospitality professionals are wondering which of these changes should be permanent — if any.

Meliá Hotels International prepares its Hotel Teams for Reopening after Covid-19

Talent, the commitment of people and their ability to manage change in the new post-Covid-19 scenario will be the keys to success in making progress towards the new normal in travel and tourism. Meliá Hotels International (MHI) is therefore reliant on its internal teams to make all the difference and ensure that hotels are reopened with a correct implementation of all the new health and safety protocols while also delivering the differential hotel experience that customers expect in MHI hotels.

Being a Successful Revenue Leader During This Time

What makes a good hospitality revenue professional during these uncertain times? Members of HSMAI's Revenue Optimization Board (ROAB) discussed this question on a call on June 11. Their answers were wide ranging, but most agreed that it goes beyond simply being technically skilled — and that today's environment brings soft skills into the limelight more than ever.

Introducing Airbnb Enhanced Clean

Airbnb's enhanced cleaning protocol—the first overarching standardized guidelines for cleaning and sanitization in the home sharing industry—is now available to support hosts and governments in advance of reopening communities for travel.

Service Failures: 5 Basic Steps To Customer Service Recovery

Failures in customer service are inevitable. Whether you're just starting out as a business or a well-oiled machine, you're bound to slip up and disappoint a customer at some point; your reservations desk forgets to accommodate a special request, your airline has to cancel a flight to a popular holiday destination, or a waiter in your restaurant is having a bad day and is impatient with an elderly couple.

Hyatt Debuts Path Forward, Focusing on Safety and Wellbeing

Hyatt Hotels Corporation (NYSE: H) today announces Hyatt's path forward to welcome back guests and customers to Hyatt hotels, helping them once again experience the joy of travel. With a focus on safety first and wellbeing always, Hyatt is reimagining the hotel journey with new amenities and offerings and taking comprehensive steps to implement enhanced protocols that help colleagues feel comfortable and confident at work.

Meliá Hotels International prepares for Summer in Spain with the Reopening of more than 60 Hotels up to July

Meliá Hotels International, the leading hotel company in Spain, will start opening some of its hotels in Spain in June and eventually have almost 60 hotels open throughout the country in July. This number will increase if there is sufficient demand, with the company fully committed to getting as many people as possible back to work and helping to stimulate the economy.

Cambria Hotels Awards New Franchise Agreements, Expands With New Groundbreakings

ROCKVILLE, Md., Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues its impressive year of growth having recently surpassed 50 open hotels. Cambria has signed several franchise agreements since the beginning of the year, adding to its robust pipeline in major markets such as Jacksonville and Tampa, Florida; Nashville, Tennessee; and Atlanta, Georgia.

Shangri-La Group Welcome Guests Back with Enhanced Hygiene Protocols Under “Shangri-La Cares” Commitment

Shangri-La Group announced today that it is introducing the "Shangri-La Cares" commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide. As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic.

WTTC Welcomes The Beginning Of The Recovery Of Travel Across Europe

Gloria Guevara, WTTC President & CEO, said: "WTTC welcomes the reopening of borders and the easing of travel restrictions across Europe, and applauds the European Commission (EC) recommendation to Schengen Member States to lift all internal border controls by June 15 and international travellers from July 1, as well as the recently announced website Re-open EU to help travellers plan their European holidays.

New Directory Supports Industry's Safe Stay Program

Hospitality Technology Next Generation (HTNG), in collaboration with the American Hotel and Lodging Association (AHLA) launches a tool to collect potential technologies that can be applied in implementing enhanced cleaning protocols as businesses focus on recovery following the COVID-19 crisis.

Radisson expects to get a further cash injection

Following the cash injection of €100m in the form of a subordinated shareholder loan that Radisson Hospitality AB (publ) ("Radisson" and, together with its subsidiaries, the "Group") received on June 4th, 2020, Radisson further expects to receive from its current shareholder, Aplite Holdings AB, an additional cash injection up to €100m in the form of a subordinated shareholder funding ("Additional Cash Injection") to cover the cash needs required for the Group's ongoing operations during the COVID-19 crisis.

Centara Unveils “Centara Complete Care” Programme as it Introduces Rigorous Standards in Health and Safety

Centara Hotels & Resorts, Thailand's leading hotel operator, is ramping up its efforts to open its hotels, one step at a time, with the launch of Centara Complete Care. The programme is aimed at instilling confidence among guests at all hotels and resorts in Thailand and internationally as travel restrictions are gradually lifted and markets prepare to travel again post COVID-19.

Drury Hotels announces new protocols and partnership with Ecolab

Drury Hotels Company is partnering with Ecolab Inc. - a global leader in hygiene and infection prevention solutions for the hospitality industry - to keep its guests and team members safe. In this collaborative effort, Drury will use Ecolab products as part of enhanced cleaning and disinfecting procedures in its more than 150 hotels nationwide.

Restrictions on Tourism Travel Starting to Ease but Caution Remains, UNWTO Reports

The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response to COVID-19. As the United Nations specialized agency releases its Global Guidelines for Reopening Tourism, signalling a transition into gearing up for stronger and better recovery, 3% of all global destinations have now taken steps to ease travel restrictions.

Outrigger Hospitality Group Announces ‘Outrigger’s Clean Commitment’ Developed with Ecolab

Outrigger Hospitality Group today announced its commitment to providing an elevated standard of cleanliness and safety in preparation for the anticipated re-opening of its beach resort properties. Outrigger's Clean Commitment guidelines were designed in consultation with healthcare leaders and developed with Ecolab - the global leader in hospitality cleaning, sanitising programmes and solutions.

MDC’s Acclaimed Hospitality Institute to Provide COVID-19 Re-Opening Training to Area Hotels

Miami Dade College's (MDC) Hospitality Institute will provide online COVID-19 re-opening training to employees at hundreds of hotels in both the Florida Restaurant and Lodging Association and the Greater Miami and the Beaches Hotel Association, as part of the county's ongoing initiative, The New Normal: A Guide for Residents and Commercial Establishments, issued by Miami-Dade County Mayor and MDC alumnus Carlos Gimenez to safely re-open businesses.

1000 Nights To Say Thank You

Small Luxury Hotels of the World (SLH) has announced the launch of #SLH FORHEROES, a global campaign offering 1000 room nights to those on the frontline who have supported their communities through the devastating COVID-19 pandemic.

Accor ‘Reignites The Love Of Travel’ With A Global Campaign As Hotels And Resorts Worldwide Begin To Reopen

Accor, a global hospitality leader, has begun the exciting process of reopening some of its hotels that temporarily closed in response to the global pandemic. With restrictions now easing across many destinations, and the number of reopened hotels in the Accor network projected to climb steadily over the coming months, Accor is investing in the resurgence of the travel and service industries and economic recovery in the communities where it operates.

UNWTO Launches Global Guidelines to Reopen Tourism

The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism.

The Leading Hotels of the World Announces Healthy Stays Commitment

The Leading Hotels of the World, Ltd today announced its Healthy Stays commitment with enhanced cleanliness standards and protocols for its 430+ worldwide members. For more than nine decades, Leading Hotels has been at the forefront of creating the highest standards that have set the bar for worldwide luxury hospitality.

#GetBehindTheMask Launches to Support Vulnerable South African Communities

Airbnb has announced the launch of #GetBehindTheMask, a host led movement to support communities struggling with the impact of COVID-19. In partnership with the Western Cape Government's Maskathon and Afrika Tikkun, the initiative will kickstart with an Online Experience on how to create face masks, alongside a call to action from the host community to challenge others to make masks.

Greater Bangkok’s Fifteen Million Residents Set Tone in Thailand’s Domestic Tourism Reopening

Thailand's domestic tourism reopening is shaping up to see Bangkok as the hub for an early return of daytrips, staycations and inter-provincial road trips. With over eight million residents coupled with a sprawling megacity catchment with a population base in excess of 15 million, the recovery of the country's tourist economy is set to be staged from the capital city.

Ready for a Home Design Refresh?

By now, we're all going a little stir crazy. As summer approaches for many, so does our sudden itch for cleaning, gardening and taking on those "fixer-upper" projects that you've been putting off. Reveals the Top Travel Dreams of a World in Waiting

Travel might be on pause in these unprecedented times, but data from reveals that this hasn't stopped people across the world from dreaming about its possibilities. Delving into the millions of wish lists created by would-be travelers on its platform over the last two months, with properties wish listed across over 100,000 different destinations since the start of March, Booking.

HVS Asia Pacific Hospitality Newsletter - Week Ending 22 May 2020

Travellers Allowed to Transit through Changi Airport from 2 June, Revitalisation Enters Final Stage in Shibuya, Japan, Thailand Tourism Announced Plans for Post-COVID 19 Tourism Recovery, New Zealand Government Allocated NZD400 Million for Tourism Sector Aid, Construction of Facilities for Ferry Services Between Can Gio and Vung Tau Commences.

Hotel Industry, Google Team Up To Help House First Responders

AHLA today announced a new collaboration with Google to expand the industry's efforts to meet the continued demand from first responders and healthcare workers for available hotel rooms. This joint effort comes two months after the launch of American Hotel & Lodging Association's (AHLA) "Hospitality for Hope," an initiative designed to match emergency and healthcare workers who require temporary housing with hotels during this unprecedented health crisis.

U.S. Travel’s Dow on VP’s Tourism Panel

U.S. Travel Association President and CEO Roger Dow and other industry leaders met with Vice President Mike Pence Wednesday at a roundtable on the hard-hit travel and tourism sector, afterward expressing appreciation for the vice president's attentiveness to the industry's concerns and needs.

Wyndham Expands “Count on Us” Initiative to Europe, Middle East, Eurasia and Africa as Hotels Prepare to Welcome Back Travellers

Wyndham Hotels & Resorts (NYSE: WH), the world's largest hotel franchising company with over 9,300 hotels in more than 90 countries, today announced the expansion of its "Count on Us" initiative across Europe, Middle East, Eurasia and Africa (EMEA), outlining new long-term efforts to build confidence among guests and to support Wyndham hotel partners as they prepare to welcome back travellers in the wake of COVID-19.

NH Hotel Group redefines the customer experience and enhances safety in its hotels with the launch of Feel Safe at NH

NH Hotel Group, one of the leading urban hotel companies in Europe and America, has launched a new set of measures to address the current health crisis. Feel Safe at NH is designed to preserve the safety of travellers and employees, through various initiatives and adaptation of nearly 700 operating standards, completely redesigning the customer journey.

Banyan Tree Hotels & Resorts Launches SAFE SANCTUARY, an Integrated Health and Wellbeing Programme Globally

In preparation for the return of travel, Banyan Tree Group is committed to going the extra mile to ensure a Safe Sanctuary for both associates and guests. Partnering with Bureau Veritas to co-develop a proprietary label and set of protocols, the Group is launching the SafeSanctuary Programme, an integrated health and wellbeing programme that incorporates protocols of assurance and wellbeing standards.

Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme

Dusit International, one of Thailand's leading hotel and property development companies, has dynamically responded to the challenges brought by the COVID-19 pandemic by introducing 'Dusit Care - Stay with Confidence'- a new programme of services designed to go beyond enhanced hygiene protocols to deliver additional convenience, experience and value while ensuring guests always feel safe and reassured.

Four Seasons Hotels Collaborates with Johns Hopkins on Enhanced Health and Safety Program

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Avani Hotels Rolls Out AvaniSHIELD Programme For Safe Travel

As travellers are embracing the new normal of travel and hotels are preparing to welcome guests back, Avani Hotels & Resorts is rolling out new health and safety measures across its portfolio. Named AvaniSHIELD, the programme will see all 32 properties in 18 countries gradually adopt a range of heightened hygiene and sanitising standards to ensure the health and safety of guests and team members.

My Place Hotels ensures hotel safety, security through newly released “ALWAYS CLEAN” Initiative

In continuation of the brand's ongoing initiative to provide its guests with the safest and cleanest lodging experience possible, My Place Hotels of America is pleased to announce it will take its hotel cleanliness efforts a step further by instituting an enhanced range of hotel cleanliness processes and procedures alongside its operators, franchising partners, Ecolab, and the American Hotel & Lodging Association.

Posadas Elevates Safety & Sanitation Protocols

Following weeks of halted operations that permitted time for extensive planning, Posadas, Mexico's largest and most internationally known hotelier, is pleased to announce elevated safety and sanitization protocols, Travel with Confidence, currently being applied to all its 180 hotels and resorts in preparation for summer travel.

Extended Stay America Introduces STAY Confident

Extended Stay America, the leading mid-priced extended stay hotel company, today announces the debut of a new initiative, STAY Confident, to focus on the health, safety, and comfort of its guests. STAY Confident will build upon Extended Stay America's experience as the only major hotel brand to remain 100% open since the beginning of the pandemic and the already high standards of housekeeping and hygiene at its 634 locations.

Our Restaurants Are Mobilizing

Accor's hotels and partners all over the world put their F&B know-how to support frontliners since the outbreak of COVID-19. Our teams have also joined forces with Refettorio Paris, restaurant located in the crypts of the Madeleine Church, supported by our Solidarity Accor endowment fund since 2018, to serve meals to people who have been branded as social outcasts (refugees, homeless people etc.

Frontline Stays Global Program Update

At Airbnb, being a good neighbor strikes at our very foundation as a company. The trust of not only our hosts and guests, but also the communities in which they live, is one of our priorities. It's why we have committed to work with governments around the world to create clear, 21st century rules for short-term rentals.

Accor And AXA Launch A Strategic Partnership To Offer Unique Medical Assistance In Hotels Worldwide

Accor, a global hospitality leader, and AXA, a global leader in insurance, announce an innovative strategic partnership to provide medical support to guests across the 5,000 Accor hotels worldwide. As soon as July 2020, this partnership will enable Accor guests to benefit from the highest level of care thanks to the expert medical solutions of AXA Partners, AXA's international entity specialized in assistance services, travel insurance and credit protection.

AHLA Statement On Heroes Act

The American Hotel & Lodging Association (AHLA) today expressed support for a number of elements contained in the HEROES ACT (HR 6800) that would improve upon the Paycheck Protection Program (PPP) to aid small business hotel operators and save millions of jobs.

Four Seasons Hotels and Resorts Collaborates with Johns Hopkins Medicine International on Enhanced Health and Safety Program at Properties Worldwide

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Hilton Hotels in Chinese Mainland Resume Operations

Hilton (NYSE: HLT) announced today that all of its hotels in Chinese Mainland have officially resumed operations. As Hilton welcomes guests back with its hospitality, each hotel has implemented strict anti-epidemic measures to ensure the health and safety of guests and Team Members.

American Airlines and Hyatt Surprise Healthcare Workers at NYC Health + Hospitals/Elmhurst with Complimentary Vacations

In recognition of the extraordinary care they provide to their community, American Airlines (NASDAQ: AAL) and Hyatt Hotels Corporation (NYSE: H) today announced American Airlines and Hyatt will award thousands of healthcare professionals from NYC Health + Hospitals/Elmhurst three-night complimentary vacations to help them recharge and reconnect with their loved ones, once they are able to take time for themselves.

Statement on Corporate Layoffs at Hyatt

Due to the historic drop in travel demand and the expected slow pace of recovery, Hyatt has made the extremely difficult decision to implement layoffs and restructure roles across its global corporate functions, beginning June 1, 2020.

AMResorts® Strengthens Guest Commitment Further with CleanComplete Verification™ 360-Degree Quality Program

AMResorts®, an Apple Leisure Group company, introduces new 360-degree quality, safety and hygiene program CleanComplete Verification™, centered on guest safety and peace of mind during vacation. The CleanComplete Verification™ program further elevates the standards of quality and cleanliness at our 58 beachfront branded properties across Mexico, the Caribbean, Costa Rica, and Panama.

Meliá Hotels International Presents “Stay Safe With Meliá”

Meliá Hotels International has developed a program for the gradual reopening of its hotels in the post-COVID-19 recovery phase and is working together with one of the most prestigious certification organisations in the world, Bureau Veritas, to ensure that it complies with the most rigorous health and safety standards.

HVS Resource: Hotel Operations in the COVID Era

Social distancing has become a norm in today's COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. HVS has prepared this document to help hoteliers in the planning process regarding the formulation of SOPs on how to operate their hotels once the lockdown has been lifted.

ITC Hotels Launch ‘WeAssure’: A first-of-its kind initiative on health, hygiene & safety

Reinforcing its globally acknowledged Responsible Luxury ethos that seeks to create a better and secure world, ITC Hotels today announced the launch of its path breaking 'WeAssure' initiative. In a first for the hospitality industry, the discerning guests of ITC Hotels will be reassured by an accreditation by National Accreditation Board for Hospitals & Healthcare Providers (NABH)- the leading standards organisation for sanitation, hygiene, safety and infection control practices.

Hilton Reports First Quarter Results

Hilton Worldwide Holdings Inc. ("Hilton" or the "Company") (NYSE: HLT) today reported its first quarter 2020 results. The following results reflect the material impact that the novel coronavirus ("COVID-19") pandemic had on Hilton's business, the effects of which were not significant until March 2020.

COVID-19: How is the Foodservice Industry Coping?

The world's latest crisis - COVID-19 - has taken over our lives, irreversibly shifting our economy, society and lifestyle. But how has it affected the foodservice industry - and what big changes are on the horizon? Find out more about how coronavirus has impacted our industry and what foodservice operators should consider when adapting their business to life as our 'new normal'.

Responsible Tourism is Key to Driving Travel Industry Recovery in a Post Lockdown World Reveals FINN Partners Webinar on Responsible Travel

A recent FINN Partners webinar on Responsible Travel featuring Jane Madden, Managing Partner, Global Sustainability and Social Impact, and Fiona Jeffery OBE, Senior Partner, Finn Partners Global Responsibility Tourism Practice, and Founder and Chairman of Just A Drop, was hosted on Wednesday 29 April 2020 and is now available to view online.

Sandals Resorts Enhances Industry-leading Health and Safety Measures, Leaving No Stone Unturned

For nearly 40 years, Sandals Resorts has continuously implemented and strengthened health and safety protocols to ensure guests are able to enjoy their Caribbean vacation worry-free. In preparation to welcome guests back to the beauty and warmth of the Caribbean, the company today introduced Sandals Platinum Protocols of Cleanliness, building on its existing industry-leading practices to guarantee cleanliness standards and heightened health and safety measures that address changing consumer expectations amidst COVID-19.

Press Release: Remington Hotels Leads The Industry Forward In Post COVID-19 Response Across All 87 Hotels

Remington Hotels, a leading third-party management company that operates 87 hotels in 26 states across the United States, is rolling out new guidelines for all properties that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with multiple brand partners including Marriott and Hilton, to protect the wellbeing of guests and associates in response to COVID-19.

Wyndham Hotels & Resorts Launches New “Count on Us” Initiative

Highlighting its continued commitment to hotel owners, team members and guests, Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,300 hotels across 90 countries, today launched "Count on UsSM," a new long-term, multi-faceted initiative to build confidence among guests and to support franchisees as it begins making preparations to welcome travelers back to its more than 6,000 U.

South Africans see impacts of COVID-19 worsening, says GlobalData

Consumer uncertainty is one of the greatest barriers facing the travel industry, and despite cases of COVID-19 stabilizing across South Africa, 70% of South African respondents in a recent survey by GlobalData, a leading data and analytics company, say they are still extremely concerned about the impact of COVID-19 - in comparison to the 1% that declared they are not concerned.

Best Western® Hotels & Resorts Introduces Industry-Leading Cleaning Program: We Care Clean

Best Western Hotels & Resorts (BWHR) was the first hotel brand to set a high level of cleanliness with the roll out the I Care Clean program in 2012. The program was developed through a partnership with innovation and design firm, IDEO, and required its hotels to focus on guest high touch items and areas with standards such as usage of ultraviolet sterilization wands and TV remotes that can be disinfected.

WTTC Outlines What “The New Normal” Will Look Like As We Start To Travel

The World Travel & Tourism Council (WTTC) has outlined what the "new normal" will look like as countries begin to end their COVID-19 lockdowns and ease travel restrictions. "Travelling in the New Normal" is part of WTTC's plan which includes critical steps and coordinated actions, including new standards and protocols, which offer a safe and responsible road to recovery for the global Travel & Tourism sector as consumers start planning trips again.

Lodging providers begin to unveil new hygiene initiatives to meet change in traveler demands, says GlobalData

Following the recent announcements from Airbnb and Hilton that new hygiene initiatives will be implemented; Ralph Hollister, Analyst, Travel & Tourism at GlobalData, a leading data and analytics company, offers his view on the situation: “Hilton’s plans to partner with sanitation specialists such as the company behind Lysol and the Mayo Clinic will help to assure its customer base by maintaining cleanliness in its hotels.

The Los Angeles Market Continues to Lead the U.S. Hotel Construction Pipeline at the Close of the First Quarter of 2020*

Analysts at Lodging Econometrics (LE) report that at the close of the first quarter of 2020, the top five U.S. markets with the largest total hotel construction pipelines are: Los Angeles with 166 projects/27,752 rooms; Dallas with 164 projects/19,999 rooms; New York City with 152 projects/26,111 rooms; Atlanta with 143 projects/19,423 rooms; and Houston with 132 projects/13,316 rooms.

Kempinski Hotels launches "Kempinski White Glove Service"

High quality and sophisticated service combined with authenticity and personal care are one of the highest maxims of Kempinski Hotels. To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the "Kempinski White Glove Service".

Bench Events announces first speakers for second episode of Hospitality Tomorrow, the world’s first fully virtual global hospitality conference

Following the successful launch of Hospitality Tomorrow, the company's first virtual conference that took place earlier this month and attracted 5,343 hospitality decision-makers from 128 countries, Bench Events has announced the first 30+ speakers for the second edition of Hospitality Tomorrow, set to take place on 12 May, 2020.

Marriott International In Asia Pacific Supports Frontline Healthcare Workers Through Community Caregiver Program

Marriott International in Asia Pacific (excluding Greater China) has launched its Community Caregiver Program for healthcare workers on the frontlines of the COVID-19 pandemic. The devastating impact of COVID-19 has been felt over the world, and as an organization that puts people first, Marriott International recognizes the need to unite with the community in its fight against coronavirus.

Report: Hotels Require More PPP Loan Funding To Save Jobs

The American Hotel & Lodging Association (AHLA) released a new report today showing the average small business hotel will require additional funding from SBA loans under the Paycheck Protection Program (PPP) in order to rehire employees or prevent further layoffs and keep their business open.

Revenue HACKS Champions an Inclusive and Interactive Approach to Industry Support and Advice

Women in Hospitality and Travel-Tech (WHTT), an organization with the mission of supporting female leadership by inspiring and promoting women through mentorship and career development, recently launched a new LinkedIn Live series, Revenue HACKS, providing practical advice and support on revenue management strategies from divergent voices in the industry.

Leading Hospitality through Turbulent Times

While face to face teaching is not possible during the global sanitary crisis, Sommet Education has developed virtual access to its campuses and implemented cutting-edge digital content and tools enabling its students continued access to education whilst maintaining the high level excellence for two of its renowned hospitality schools - Glion Institute of Higher Education and Les Roches.

Hilton Defining a New Standard of Hotel Cleanliness, Working with RB/Lysol and Mayo Clinic to Elevate Hygiene Practices From Check-In to Check-Out

Hilton (NYSE:HLT) announced today a new program to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

BENCHMARK®, a global hospitality company, Celebrates the Nation’s Essential Heroes by Extending Lowest Employee Rates to U.S. Healthcare and First Responder Personnel Throughout 2020

BENCHMARK®, a global hospitality company, announces that its managed hotels within its two luxury brands, Benchmark Resorts & Hotels and Gemstone Collection, are offering lowest employee accommodation rates to the Essential Heroes of the COVID-19 pandemic, extending throughout 2020.

Accor's First-Quarter 2020 Revenue of €768 Million Down 15.8% Like-For-Like

Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said:"The world is facing an unprecedented health crisis that is having massive and unique impacts on the tourism industry. Nearly two-thirds of our hotels are currently closed, and most of the others are being used to support healthcare workers and all those on the front lines of the fight against COVID-19.

Video: Hyatt's COO Mark Vondrasek comments on Covid-19

As part of our ongoing GBTA Industry Forum Series, GBTA Chief Operating Officer & Executive Director, Scott Solombrino, was joined by Mark Vondrasek, Chief Operating Officer of Hyatt Hotels Corporation in a conversation about the biggest impact on their business, what he learned from his team on the ground in China, and the importance of listening and staying close to customers during this crisis.

Marriott International Launches Global Cleanliness Council to Promote Even Higher Standards of Cleanliness in the Age of COVID-19

Marriott International (NASDAQ: MAR), which for 92 years has been recognized as a hospitality leader for its commitment to quality, exacting standards, and rigorous training, announced today that it will be rolling out a multi-pronged platform to elevate its cleanliness standards and hospitality norms and behaviors to meet the new health and safety challenges presented by the current pandemic environment.

COVID-19 and the F&B Industry: Delivery Services to the Rescue

Even before the ominous COVID-19 started to make headlines around the world, online food delivery was reaping the benefits of more widespread digitalization and a greater abundance of delivery apps. The general trend towards e-commerce, increased urban living and changing social behaviors had all been feeding into this growing sector.

Wanderlust your way around the world with IHG® virtual backgrounds

After weeks of virtual meetings and family meet-ups, help satisfy the wanderlust you may be feeling by transforming your at-home backdrop to bucket-list travel destinations around the world.So next time you video call your friends and family, instead of connecting from your make-shift home office or living-room-turned-homeschool-classroom, use these backdrops to catch up from the outdoor café at the Crowne Plaza Paris République or poolside at Kimpton Seafire Resort in Grand Cayman - frozen daiquiri optional.

Travel and Tourism marketing should aim to understand how consumer behaviour will change post-pandemic, says GlobalData

Worldwide, this is a dark time for the travel industry. As global destinations remain closed and travel company operations continue to be wound down, the industry will increasingly look to its marketing functions to provide campaigns of hope or more simple communications to maintain their engagement with customers and let them know they are still operational, says GlobalData, a leading data and analytics company.

Airbnb Announces $1 Billion Term Loan

Airbnb announced today that it has secured commitments of $1 billion for a syndicated term loan from institutional investors. The new resources will ensure Airbnb can continue to invest in its company and community of hosts and guests in over 220 countries and regions around the world.

The Student Hotel Provides Refuge, Virtual Education and Entertainment, to Residents Stranded Across Europe by Covid-19

The Student Hotel, has kept all its locations across Europe open since the onset of the Covid-19 pandemic providing a safe haven for students and others guests stranded and unable to get home, or choosing not to return to their own countries, as well as health workers and others, TSH founder and CEO Charlie MacGregor said in an online operational update video interview.

Statement from Wyndham Hotels & Resorts: Coronavirus Update III

The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.

Wyndham Hotels & Resorts Honors Everyday Heroes on the Front Lines of COVID-19

Wyndham Hotels & Resorts, the world's largest hotel franchising company by the number of properties with approximately 9,300 hotels across 90 countries, today announced the launch of its new #EverydayHeroes initiative, offering all essential workers on the front lines of COVID-19 instant complimentary Gold membership upgrades in its award-winning loyalty program, Wyndham Rewards®.

An Update from Marriott International's CEO

It's been three weeks since I last communicated with you about the dramatic impact of COVID-19 on our business. Sadly, since that time, we've all borne witness to how this insidious virus is impacting our families, our communities and our very way of life.

Marcus Hotels & Resorts Announces Updates to Current Operations

Marcus Hotels & Resorts®, a division of The Marcus Corporation (NYSE:MCS), is temporarily closing additional properties across its portfolio. This decision includes all of the following hotels owned by the Company that are currently still open, The Pfister Hotel in Milwaukee; The Platinum Hotel in Las Vegas; Hilton Madison Monona Terrace in Wisconsin; and the AC Hotel Chicago Downtown in Chicago.

#FirstRespondersFirst Partners with Marriott International

As the COVID-19 pandemic continues to have devastating impact, #FirstRespondersFirst announced today a partnership with Marriott International to support frontline healthcare workers with essential protective equipment, accommodations, child care, food, mental health support and other essential resources.

MGM Resorts Lights Up With Symbols Of Love And Support

While Las Vegas may be currently closed for business, The Strip is lighting up literally with signs of love and support to show that its heart is with the world during this difficult time. Iconic resorts including MGM Grand, ARIA Resort & Casino, Park MGM, Vdara, Delano and New York-New York are displaying beautiful messages of hope across the façades of their buildings nightly through strategically lit guest rooms.

Wyndham Unites with Leading Companies to Offer Alternative Employment Opportunities to Affected Team Members

As the global novel coronavirus pandemic creates unprecedented circumstances for hospitality workers around the country, Wyndham Hotels & Resorts has partnered with leading organizations to give team members whose positions have been furloughed or eliminated access to job opportunities opening up across various industries including retail, grocery, senior living and more.

EHL Group Launches COVID-19 Resource Page, Free Online Course And Pro Bono Consulting To Help Hospitality Industry

EHL Group musters expertise from all its entities to support the hospitality industry through knowledge-sharing. An online portal has been set up, bringing together faculty research and analysis, access to pro bono advice from EHL Advisory Services experts, as well as a gateway to a free online course entitled "Essentials of Managing Underperforming Properties".

15,000 U.S. Hotels Sign Up To Support Healthcare Community

The American Hotel & Lodging Association (AHLA) announced today that more than 15,000 hotels have signed up for its new initiative - "Hospitality for Hope" - which identifies hotel properties that have offered to provide temporary housing for emergency and healthcare workers as the COVID-19 public health crisis grows.

Best Practices for Hotel Management Company CROs Responding to COVID-19

HSMAI hosted a Hotel Management Company (HMC) Chief Revenue Officer Virtual Roundtable on March 25 that focused on the impact that COVID-19 is having on hotel revenue optimization. In addition to discussing key indicators they are using to track how the hospitality industry is doing, HMC CRO participants shared their best practices, lessons learned, and ideas for preparing to accelerate as quickly as possible.

Silver Lake, Sixth Street Partners Invest $1 Billion in Airbnb

Airbnb announced today that Silver Lake and Sixth Street Partners will invest $1 billion in Airbnb in a combination of debt and equity securities. The new resources will support Airbnb's ongoing work to invest over the long term in its community of hosts who share their homes and experiences, as well as the work to serve all stakeholders in the Airbnb community.

Stay Home Today, #Traveltomorrow

By staying home today, we can travel tomorrow".The hashtag #TravelTomorrow encapsulates this message of solidarity and hope, through which the World Tourism Organization (UNWTO) calls for shared responsibility among travellers and the tourism sector around the world to deal with the COVID-19 coronavirus pandemic.

Seven Spices to Transport Your Palate Around the World

While global travel is on pause during the coronavirus (COVID-19) pandemic, people are still longing for it. One way to safely satisfy a bit of the craving is through the kitchen spice rack - something Hilton culinary experts around the world have creatively sourced to help people indulge in local flavors and beyond.

Over 3,000 Register For Virtual Hospitality Summit

Hospitality Tomorrow - Digital conference will unite the hospitality industry to combat the COVID-19 crisisOver 3,000 hospitality industry professionals have already registered and over 5,000 are expected to attend Hospitality Tomorrow, a free online summit, taking place tomorrow, 7th April, to discuss the impact of the COVID-19 crisis on the hospitality industry.

Mitigating supply chain risk

The current coronavirus (COVID-19) pandemic has put a lot more focus on supply chain risk management, and it will take on increasing importance across corporate America and global supply chains worldwide.

Update on Listings Around the World

COVID-19 has placed enormous pressure on just about every aspect of the economy. With thousands of planes grounded, scores of restaurants shuttered, and few people seeking overnight accommodations, the travel and tourism industry is at a standstill.

Trading Update - Response to COVID-19

Over the past three weeks, the crisis has severely deepened with over half the worldwide population either confined and/or under lock-down. This has resulted in a virtual standstill of travel, dining and entertainment, which is vastly affecting our industry.

A video message from Accor CEO Sébastien Bazin

"The one message that I want you to get is not to be confused by the order of our priorities: first safety, second family and third business." In these challenging times we are all facing, Sébastien Bazin shares a message of compassion to all Accor Talent.

Tourism management and destination recovery through the crisis

Welcome to the age of adaptivity. As the world tries to anchor itself amidst the COVID-19 crisis and the virus-induced reality of an impending economic downturn, destination organizations and the hospitality industry will need to apply a new perspective on destination, development and community engagement.

A Letter to Hosts from Airbnb Co-founder, CEO and Head of Community

Below is an email Co-founder, CEO and Head of Community Brian Chesky sent to Airbnb hosts today outlining actions to support them through the COVID-19 crisis. It also includes an update to our Extenuating Circumstances policy: guests who have reservations made before March 14 that begins anytime on or before May 31, can cancel the reservation and get a full refund or a travel credit if they are impacted by COVID-19 and can't travel.

Statement from Wyndham Hotels & Resorts: COVID-19 Business Update

The COVID-19 pandemic has essentially stopped most travel, and accordingly, we've been forced to make incredibly difficult decisions that affect our entire Wyndham family. These include job eliminations, salary reductions and reduced-hour work weeks impacting nearly half of our 2,500 corporate team members around the globe, as well as team member furloughs and property closures at some of our managed hotels.

5 Tips for Marketers Today

HSMAI's Marketing Advisory Board (MAB) met on a call March 19 to discuss how hospitality marketing professional are handling the impacts from the coronavirus now that budgets are being reduced and many people have been laid off or furloughed.

NHS and Frontline Medical Staff Get Free Places to Stay on Airbnb

Hosts on Airbnb are offering NHS and other frontline medical staff free places to stay while they carry out their critical work, and Airbnb is waiving all fees for the stays. Hosts across the UK can opt into the programme and offer an entire home property through Airbnb's Open Homes platform, created in 2012 to meet the needs of people requiring emergency housing.

HVS Asia Pacific Hospitality Newsletter - Week Ending 27 March 2020

Devonport Waterfront Hotel Sold for AUD40 Million in Australia, Mandarin Orchard to Rebrand as Largest Hilton Hotel in Asia Pacific, Singapore Government Allocates SGD440 Million under Resilience Budget to Lift Tourism Sector, Hong Kong Tourism Board Prepares HKD400 Million to Support Tourism and MICE, China Sees Gradual Pickup in Domestic Travel.

MGM Resorts International Addresses Financial Impact Of Covid-19 And Steps To Mitigate Covid-19 Impact

In light of the material unforeseen and unprecedented volatility in the financial markets, MGM Resorts International ("MGM Resorts" or the "Company") is providing the following update on its results for the first two months of the year, the impact of COVID-19 on its operations and an overview of the steps it is taking to help minimize the financial impact.

Hilton Corporate Response to COVID-19

The novel coronavirus (COVID-19) has created unprecedented challenges for our industry, our hotels and our Team Members. Hilton Worldwide Holdings Inc. (NYSE: HLT) is taking decisive action to protect the core of its business and support affected Team Members until this crisis passes and travel resumes.

International Tourism Arrivals Could Fall By 20-30% In 2020

The World Tourism Organization (UNWTO) has released its updated assessment of the likely impact of the COVID-19 on international tourism. Taking into account the unparalleled introduction of travel restrictions across the world, the United Nations specialized agency for tourism expects that international tourist arrivals will be down by 20% to 30% in 2020 when compared with 2019 figures.

MGM Resorts International Pledges $1 Million For Employee Emergency Fund And Donates Close To Half A Million Pounds Of Food

MGM Resorts International (NYSE: MGM) today announced an array of initiatives intended to support those impacted economically by the coronavirus (COVID-19) pandemic, including a $1 million crisis and disaster relief pledge into an employee emergency grant fund and donating the equivalent of 400,000 meals across the United States.

Covid 19: Mobilization of Accor Group

Accor has been prioritizing the safety and wellbeing of its customers and employees on a daily basis for more than 50 years. France currently faces a health crisis and the Group has decided to make its services available to front-line medical staff, to all French people engaged and mobilized in the fight against the spread of Covid-19, and to the most vulnerable populations.

Statement from Wyndham Hotels & Resorts: Coronavirus Update II

The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.

Fear, Forecasts and Implications of Covid-19

"Although there are going to be difficult times ahead financially, they will also be filled with opportunities. If you can show yourself in these difficult times; then that could really kickstart your career" This quote and answer to the question: What financial implications could Covid-19 have on the labour market for recent graduates? This and more in the latest episode of the Hospitality Unsettled Podcast starring Hospitality Student Giedrius Margevicius. - Digital Conference to Unite Hospitality Sector

Bench Events (, the leading organiser of conferences and forums for the hotel, aviation and restaurant sector is organising a complete live conference experience on the internet to bring together industry leaders to discuss the unprecedented economic circumstances caused by the COVID-19 outbreak and what the industry can do collectively to rebuild confidence.

Digital Conference to Unite Hospitality Sector

Bench Events (, the leading organiser of conferences and forums for the hotel, aviation and restaurant sector is organising a complete live conference experience on the internet to bring together industry leaders to discuss the unprecedented economic circumstances caused by the COVID-19 outbreak and what the industry can do collectively to rebuild confidence.

Hotels Nationwide Sign Up To Support First Responders; Provide Housing

In an effort to support communities across the country during this unprecedented public health crisis, the American Hotel and Lodging Association (AHLA) today announced a new initiative - Hotels for Hope - to connect hotel properties with the health community, struggling to find housing and support as the COVID-19 public health crisis grows.

Marcus Hotels & Resorts Announces Updates to Current Operations

Marcus Hotels & Resorts®, a division of The Marcus Corporation (NYSE:MCS), is temporarily closing a select number of properties across its portfolio. This decision includes the Hilton Milwaukee City Center; Saint Kate - The Arts Hotel in Milwaukee; Grand Geneva Resort & Spa in Wisconsin; The Skirvin Hilton Hotel in Oklahoma; and The Lincoln Marriott Cornhusker Hotel in Nebraska.

HSMAI Provides Special Report and Other Resources for Hospitality Professionals in the Midst of Coronavirus Crisis

The Hospitality Sales and Marketing Association International (HSMAI) is providing resources to help hotel and travel industry professionals stay informed about the impact of the coronavirus (COVID-19) outbreak on hospitality and tourism industry sales, marketing, and revenue optimization, and put crisis management techniques into play through its Global Coronavirus Resources webpage.

Pebblebrook Hotel Trust Announces Action Plan to Mitigate COVID-19 Impact

Pebblebrook Hotel Trust (NYSE: PEB) (the "Company" or "Pebblebrook") today announced that in addition to the significant efforts underway to protect the health and safety of its guests and employees, as well as its communities, the Company has taken and is taking many substantial, additional steps to address the operating and financial impact of the COVID-19 (coronavirus) pandemic.

At Home With Six Senses

Wellness is core to Six Senses. As travel bans and social distancing measures are imposed, the brand is prioritizing a range of content that guests, hosts and global communities can tap into remotely from their homes.


Holding our guests, colleagues, partners, and loved ones close to our hearts during this unprecedented and challenging time. May we all show the spirit of true hospitality to our family, friends, and neighbors while we take steps to protect each other and stay healthy.

A Message from CEO of Centara Hotels & Resorts

Dear Guests, Employees, Partners, Investors, Friends and the entire Extended Family of Centara Hotels & Resorts, it is at times like this that we are reminded what a small world we live in. With the COVID-19 coronavirus seemingly knowing no bounds, my heart and best wishes are with all those who have been affected by the disease.

Open Letter from WTTC to Governments

No one can doubt that we are in uncharted territory. The coronavirus pandemic means the world is facing a threat on multiple fronts not seen in peacetime. The Travel & Tourism sector is uniquely exposed, and we estimate 50 million jobs globally are at risk.

Four Seasons Covid-19 Update - Our Commitment To You

For so many of us, travel is a necessary and rewarding part of our lives. It brings us together, connects us to the people and places around us, and inspires us to dream. During these uncertain times our hearts are with everyone impacted by COVID-19 as we work to ensure the health and safety of all of our guests, residents and employees.

Statement from Wyndham Hotels & Resorts: Coronavirus Update

The safety of our guests and team members around the world is a top priority. We have provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the World Health Organization (WHO) and the U.

Horwath HTL Industry Report: China Hotel Investment & Asset Management Outlook

The coronavirus outbreak in 2020 has been a severe challenge for the hotel industry in China, putting the risk management capability of each operating hotel to the test. While from the perspective of hotel investment and asset management, which are more strategic and forward-thinking than day-to-day operation, the industry will recover from the downturn eventually, the impact of this outbreak will force investors to reconsider their strategic planning in hotel investment and in asset management.

Pricing Psychology in Challenging Times

As the coronavirus continues to spread, many hoteliers are wondering how to adjust their revenue strategy. Carter Wilson, senior vice president of consulting and analytics at STR, presented data from the 2009-2010 recession to illustrate the implications of dropping prices versus holding steady during low-demand periods as part of a program in HSMAI's Confronting Coronavirus webinar series called "Pricing Psychology in Challenging Times" on March 10.

Learning From Past Crises

The World Health Organization officially declared COVID-19, also known as the coronavirus, a pandemic on Wednesday, March 11. While the coronavirus has been a huge disrupter not only in the hospitality industry but in every sector around the world, it's not unique.

A Message from CEO of Marriott International

Arne M. Sorenson, president and chief executive officer of Marriott International (“Marriott” or the “company”), said, “The travel industry is being impacted in unprecedented ways by COVID-19. As the virus and efforts to contain it have spread around the world, demand at our hotels has dropped significantly.

Scandic to layoff 50% of its permanent workforce

Intensified measures of authorities to stop the spread of the coronavirus (COVID-19) have led to continued worsening of the business situation for Scandic Hotels Group AB. Today, Scandic will give notice of termination of employment to approximately 2,000 team members in Sweden, which corresponds to about half of the company's permanent employees in the country.

IMEX Frankfurt Cancelled

IMEX Frankfurt, the largest annual trade exhibition for the meetings, conventions, events and incentive travel industry, has been cancelled, following German federal and state advisories to cancel large events due to the coronavirus outbreak.

UK Hotel Sector Can Breathe a Small Sigh of Relief

The Chancellor of the Exchequer has announced a number of measures in his Budget statement which should assist the UK hotel sector in the wake of the coronavirus, which has already precipitated a number of events and overnight stays in hotels to be cancelled or postponed, thereby causing a fall in hotel occupancy.

More Flexible Reservations in Times of Uncertainty

Since the World Health Organization declared a global health emergency for the Coronavirus (COVID-19) outbreak in late January, Airbnb has been closely monitoring official news and guidance in order to support our community of hosts, guests, and employees around the world — we are prioritizing their safety and well-being.

Marriott International Statement on Cleaning Protocols

Marriott International Statement on Cleaning ProtocolsWe take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. The Company has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19).

HEDNA Letter from the President

By Sebastien Leitner

Dear HEDNA Members, Hospitality & Technology Professionals and Industry Experts, HEDNA's mission is to simplify hospitality distribution through facilitating connections, education and insights required for success in the ever-changing hospitality industry.