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Press Releases – Coronavirus: Impact on the Hospitality Industry

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Coronavirus: Impact on the Hospitality Industry

All eyes are on the spreading coronvirus, COVID-19. Here you can follow the development and the impact of the coronavirus on the Hospitality Industry. Visit the WHO | World Health Organization for more information about the virus.

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61,450 Manhattan hotel rooms remain closed - 58% of Room Inventory - PwC Reports

The COVID-19 pandemic continued to severely impair Manhattan hotels in the second quarter, as travel restrictions and business closures remained the new normal. With over 60,000 hotel rooms currently closed, widespread cancellation of group travel, and heightened economic uncertainty, second quarter revenue per available room ("RevPAR") experienced a year-over-year decline of 81.

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UNWTO: More Than 50% of Global Destinations Are Easing Travel Restrictions - But Caution Remains

A majority of destinations around the world (53%) have now started easing travel restrictions introduced in response to the COVID-19 pandemic. Though many remain cautious in view of the development of the pandemic, the seventh edition of the UNWTO "COVID-19 Related Travel Restrictions: A Global Review for Tourism" confirms the ongoing trend towards the gradual restart of tourism.

HSMAI ROAD TO RECOVERY 2020: Learn. Connect. Lead.

The Hospitality Sales and Marketing Association International (HSMAI) is setting the stage for industry recovery through the newly developed HSMAI Road to Recovery 2020 fall education plan. Focused on revenue, relevance, and recovery, the plan is designed to connect hospitality colleagues in a meaningful way while offering affordable programs and tools for hotel sales, marketing, and revenue optimization professionals.

Survey: Frequent Travelers Cite Priorities For Hotel Stays

A new national survey commissioned by the American Hotel & Lodging Association (AHLA) conducted by Morning Consult shows that a number of improvements to health and sanitation protocol at U.S. hotels would have considerable impact on guests' comfort levels staying there, with the top three including face coverings for employees (87% a lot/some impact) and guests (85%), suspending daily housekeeping of rooms (86%), and utilizing technology to reduce direct contact (85%), are the top priorities among frequent travelers to staying in hotels during this pandemic.

Hilton Named ‘Most Socially Responsible Hotel Management Group of China’

SHANGHAI - Hilton was recently named the "Most Socially Responsible Hotel Management Group of China," at the 15th China Hotel Starlight Awards. Hilton won additional accolades at the property level, with Waldorf Astoria Beijing and Waldorf Astoria Shanghai on the Bund named among the "Best Luxurious Hotels of China," and Hilton Shenzhen Futian and Hilton Guangzhou Baiyun recognized as one of the "Top 10 MICE Hotels of China".

UN Secretary-General: “It Is Imperative That We Rebuild The Tourism Sector In A Safe, Equitable And Climate Friendly Manner”

As part of the wider UN response to COVID-19, the UN Secretary-General Antonio Guterres released today a thematic brief on the impact the pandemic has had on tourism. Drawing on the latest data from the World Tourism Organization (UNWTO), the lead author of the publication, it warns that as many as 100 million direct tourism jobs are at risk, and the massive drop in export revenues from tourism could reduce global GDP by as much as 2.

HVS Asia Pacific Hospitality Newsletter - Week Ending 21 August 2020

Vantone Acquired Queen's Hotel in Sai Ying Pun for HKD310 Million at 30% Discount, Singapore Announced Additional SGD8 Billion Covid-19 Support Measures and Another SGD320 Million to Boost Tourism Sector, Indonesia to Establish Travel Corridor for Essential Business and Diplomatic Trips with South Korea, India Announces USD500 Million Assistance for Major Connectivity Project in Maldives.

6 Hospitality Trends For Rebuilding Consumer Trust As Hotels Reopen

After what has been a dire time for hotels around the world, the industry is slowly rekindling its operations as lockdown is incrementally loosened. Alas, all is not as it once was. Increased health and safety concerns teamed with a heightened awareness for all things hygiene and social distancing mean hotels will first have to reassure their clientele that going on holiday is both safe and desirable.

GBTA Urges For Enhanced Transatlantic Cooperation To Restore Safe Travels

GBTA, the Global Business Travel Association, reiterates the importance of cooperation between the EU, Canada and the US to restore safe travels and reboot the economy. GBTA is urging the European Commission, EU governments, Ottawa, and the White House to pursue talks to find a resolution for transatlantic travel, based on reciprocity, proportionality, and the latest scientific advice.

AHLA Applauds President Donald Trump for Signing Executive Orders Extending Unemployment Benefits

The American Hotel & Lodging Association (AHLA) today applauded President Donald Trump for supporting Americans by signing Executive Orders that extend unemployment benefits and support those impacted by COVID 19, while urging Congress to come together swiftly and pass meaningful, bipartisan legislation that helps support the hotel industry and the millions of employees we support.

Hyatt Announces Face Coverings Requirement for Guests at Hotels in the Americas

At Hyatt, the safety and security of our colleagues and guests is always a top priority. Guided by our purpose - to care for people so they can be their best - and following medical expert guidance to help reduce the spread of COVID-19, all Hyatt hotels in the Americas will require face coverings within indoor public areas, which include meetings and events spaces, restaurants and bars, and fitness centers.

The New Reality For F&B: Pop-Ups, Drive-Throughs & Ghost Kitchens

With vast numbers of food and beverage outlets having to temporarily close their doors to keep the COVID-19 pandemic at bay, restaurants, bars and cafés alike have had to adapt to survive. In response to the abrupt loss of dine-in guests, the more fortunate F&B businesses have succeeded in demonstrating agility and resilience.

AHLA Statement On Executive Orders

The American Hotel & Lodging Association (AHLA) today applauded President Donald Trump for supporting Americans by signing Executive Orders that extend unemployment benefits and support those impacted by COVID-19, while urging Congress to come together swiftly and pass meaningful, bipartisan legislation that helps support the hotel industry and the millions of employees we support.

UNWTO, ONCE Foundation And ENAT Call For The Reopening Of Tourism Destinations To Cater For The Needs Of People With Disabilities

The World Tourism Organization (UNWTO) is calling on destinations to recognize the needs of travellers with disabilities or specific access requirements as they open up to visitors again. In partnership with the ONCE Foundation of Spain and the European Network for Accessible Tourism (ENAT), the United Nations specialized agency has released new guideline to ensure accessibility and inclusivity as the responsible restart of tourism gets underway.

GBTA Calls on Congress to Take Action on Expanded Relief for Distressed Business Travel Industry

Alexandria, VA - As the U.S. Congress negotiates a new coronavirus relief package for individuals and businesses, the Global Business Travel Association (GBTA) - the leading voice of business travel worldwide - has called on Congressional leadership to enact measures to renew business travelers' confidence and to curb the devastating impact of the pandemic on this vital sector of the global economy.

SAHIC 2020 To Be Held Virtually

SAHIC, the Hotel & Tourism Investment Conference for Latin American and the Caribbean community, has announced its Virtual Conference for next October 5-6 th. Due to global travel restrictions and health authorities' recommendations to keep safe distancing measures, the annual event will be held on an online platform.

Statement on Face Coverings

The health and safety of guests and hotel team members is our top priority, which is why, effective August 10, 2020, face coverings will be required for guests and staff in indoor public spaces at Wyndham Hotels & Resorts properties in the U.

Marriott, Hilton, and IHG Continue to Dominate the U.S. Hotel Construction Pipeline at Q2’20 Close*

In the recently released quarterly United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the franchise companies with the largest construction pipelines at the end of the second quarter of 2020 are Marriott International with 1,487 projects/195,952 rooms, followed by Hilton Worldwide with 1,395 projects/160,078 rooms, and InterContinental Hotels Group (IHG) with 920 projects/94,499 rooms.

Tourism Restarts: 40% Of Destinations Have Now Eased Travel Restrictions

The responsible restart of tourism is underway around the world as growing numbers of destinations ease COVID-19 related travel restrictions and adapt to the new reality. According to the latest analysis from the World Tourism Organization (UNWTO), 40% of all destinations worldwide have now eased the restrictions they placed on international tourism in response to COVID-19.

For the Fourth Consecutive Quarter, Los Angeles Leads the U.S. Hotel Construction Pipeline at the Close of Q2’ 20*

In the recent report released by Lodging Econometrics (LE), at the close of the second quarter of 2020, the top five U.S. markets with the largest total hotel construction pipelines are Los Angeles, leading for the fourth consecutive quarter, with 163 projects/27,415 rooms; followed by Dallas with 158 projects/19,314 rooms; New York City with 151 projects/26,302 rooms; Atlanta with 135 projects/18,634 rooms; and Houston with 122 projects/12,486 rooms.

Travel CEOs Urge Federal Action on COVID-19 Testing

Washington, Fourteen CEOs of America's most recognizable travel-related companies sent a letter to the president and congressional leaders Monday stating that more and better COVID-19 testing is an indispensable component of pursuing an economic recovery, and urging a stepped-up federal role in making effective testing more widely available.

Hilton CleanStay Brings New Standard of Cleanliness to Greater China

SHANGHAI, China - Today, Hilton announced that the company has implemented a new program to deliver an industry-defining standard of cleanliness and disinfection, across all its properties worldwide. Hilton CleanStay, created in collaboration with Dettol maker RB and Mayo Clinic, includes new procedures to help Hilton guests enjoy an even cleaner and safer stay.

HVS Asia Pacific Hospitality Newsletter - Week Ending 24 July 2020

Singapore Set Aside SGD45 Million to Boost Domestic Tourism, Myanmar Reveals Plans to Boost Domestic Tourism, Thailand Launched “We Travel Together” Stimulus Package to Drive Domestic Tourism, India Forms ‘Air Bubbles’ with the US, France and Germany, Six Senses Properties in Singapore to be Rebranded into Marriott’s Autograph Collection.

Tourism Sector To Continue Taking Action On Plastic Pollution

The ongoing pandemic has hit the tourism sector hard, putting more than 100 million jobs at risk. Now, as countries begin to recover and tourism restarts in a growing number of destinations, the Global Tourism Plastics Initiative, led by the World Tourism Organization (UNWTO), the United Nations Environment Programme (UNEP) and in collaboration with the Ellen MacArthur Foundation, has provided a plan of action for both public and private sector stakeholders to address the root causes of plastic pollution in these challenging times.

Loews Hotels Launches “Welcoming You Like Family” Brand Campaign

Today, Loews Hotels draws on its core differentiator to affirm its position as one of the nation's leading hotel companies with "Welcoming You Like Family," a dynamic multi-channel brand campaign, utilizing video, photography, digital experience platforms and on-property touchpoints, which defines Loews as more than simply a collection of hotels, but a brand deeply rooted in welcoming and caring for guests like family.

Hotel Industry, Reeling From Covid-19 Economic Fallout, Lays Out Priorities for Covid 4.0

WASHINGTON - As lawmakers consider additional legislation to address the ongoing health crisis and economic fallout from COVID-19, the American Hotel & Lodging Association (AHLA) sent a letter to Congress calling for additional help in several areas, including extending the Paycheck Protection Program (PPP) for severely impacted businesses and their employees, creating targeted lending facilities and liquidity measures to help hoteliers meet debt service, and passing tax reforms to benefit both hotel employees and employers.

Dorsett Hospitality International partners with Prenetics to provide government-recognised Covid-19 testing to combat the third wave

As part of Dorsett Hospitality International's ongoing commitment to the local community under #DorsettCares, the Hong Kong-based hospitality group is the first hotel group to partner with leading global genetic testing and digital health company Prenetics to offer the local community, associates and hotels guests in Hong Kong a peace of mind with 24/7 access to the Project Screen by Circle COVID-19 test, recommended by the World Health Organisation and officially recognised by the Hong Kong government, as we collectively fight to contain the city's third wave.

Hotels Sue SF To Protect Workers, Guests From Unsafe Cleaning Ordinance

The Hotel Council of San Francisco, the California Hotel and Lodging Association and the American Hotel & Lodging Association filed a lawsuit today to overturn the County of San Francisco's so-called "Healthy Buildings" ordinance that endangers hotel employees and guests and causes significant economic hardships by forcing many hotels to remain closed and permanently lay off thousands of workers.

Long haul travel preparations should be considered for eager UK millennials, says GlobalData

UK millennials are the most likely to book an international trip in 2020 - with 49% agreeing* that they would rebook in a survey by GlobalData. Short haul travel trips to European destinations have now come into play, but the government need to collaborate with the aviation industry in order to start considering how long-haul flight operations will operate to ensure a full recovery, says GlobalData, a Leading Data & Analytics company.

Hotel Industry Releases Top 5 Requirements To Travel Safely

The American Hotel & Lodging Association (AHLA) today released the "Safe Stay Guest Checklist" for guests on how to travel safely while also creating a standardized safety experience nationwide. This checklist is part of AHLA's Safe Stay guidelines, an industry-wide, enhanced set of health and safety protocols designed to provide a safe and clean environment for all hotel guests and employees.

Columbia Hospitality Introduces Executive Search Program

Columbia Hospitality is introducing a hands-on executive recruitment program designed to identify and connect highly skilled and qualified candidates with businesses in the hospitality industry. Their specialized Executive Search Program will use a hands-on approach to executive recruitment, managing the full process to ensure proper evaluation of business needs, oversee candidate correspondence and vetting, negotiations and more.

As Borders Begin to Reopen, Global DMC Partners Shares Continuous Country-by-Country Updates with the MICE Industry

Washington, D.C. - To support meetings and events during this critical moment in the industry's history, Global DMC Partners (GDP), the leading global network of independently owned destination management companies (DMCs) and creative event experts, has tapped its destination experts from around the world to provide timely updates on the latest guidelines and restrictions surrounding COVID-19.

Why The Digital Workforce Needs More Women

The challenges of managing work, family and domestic life simultaneously have, literally, hit home for millions of men and women across the world as a result of the 'COVID-19' pandemic. While we were thrust into sudden and radical changes to stay connected online, COVID-19 has the potential to decimate gains in gender equality or act as an accelerator for change.

How Big Hotel Brands Have Stepped Up Their Hygiene Game

The consequences of the COVID-19 pandemic have rattled the tourism and hospitality industry. The cancellation of flights, conferences, events and hotel reservations have left the industry in sharp decline, with planned travel down 80-90% and global losses estimated at $300-450 billion.

Lack of high-spending US travelers will prolong economic recovery of dependent EU destinations, says GlobalData

US tourist expenditure in Europe is expected to decline from US$116.1bn in 2019 to US$63.2bn in 2020, showcasing a 45.5% drop. As infection rates across the US surge, this invaluable source market is still a long way from recovery, which will only make matters worse for EU destinations that are major beneficiaries from US tourism, says GlobalData, a leading data and analytics company.

American Gaming Association (AGA) and Reed Exhibitions Cancel Las Vegas' Global Gaming Expo (G2E)

Today, the American Gaming Association (AGA), with partner Reed Exhibitions, formally announced the cancellation of the Global Gaming Expo (G2E), the gaming industry's top global event. The show's organizers are committed to facilitating economic, education, and networking opportunities for the global gaming industry through a series of virtual G2E events throughout the rest of the year to better reflect the current environment.

Getting Back On The Road: 9 Things To Plan For As Travel Resumes

Around the world, travel restrictions are gradually being eased. In recent weeks, a number of countries have allowed domestic travel to resume. Some have even restarted - or announced plans to restart - international travel through the formation of "travel bubbles" and "travel corridors", where borders are only being opened only to visitors from certain countries.

Small Luxury Hotels of the World TM Announces ‘Stay Small, Stay Safe’ Initiative As Hotels Prepare to Welcome Travellers

Small Luxury Hotels of the World (SLH) has launched a 'Stay Small, Stay Safe' initiative offering enhanced health and detailed safety guidelines for all 520 member hotels in 90 countries. SLH has always been a champion of elite independent hotels with the utmost standards, and as more than 330 member hotels have now reopened and many more prepare to open in the coming weeks, the programme provides peace of mind for guests as they prepare to travel the world once again.

The Shorter The Better: ‘Quickie Trips’ Are Trending as a Majority of Americans Look to Travel This Summer With Added Precautions

After months of quarantine, Americans are reporting feelings of isolation, burnout and that they are in need of a break, but have yet to take one. A new survey* conducted by online travel site Hotwire® reveals 62% of Americans haven't taken a vacation day since the start of COVID but interest in local travel and shorter trips is rapidly growing.

Study: SF Cleaning Ordinance To Cost Hotels $47 Million

The San Francisco Board of Supervisors' Healthy Buildings ordinance will cost San Francisco's 215 hotels $220,000 each adding more than $47 million in annual industry costs, extending hotel closures and extending joblessness for 15,000 employees, according to an independent analysis of the ordinance's cleaning mandates.

"Turning trash into treasure": Kempinski Hotels Expands the Partnership with Clean the World to Enhance its Recycling Activities

Geneva - Continuously striving to reinforce its commitment to improve environmental impacts and support social initiatives is a key objective of Kempinski Hotels. To further expand the partnership with Clean the World, a leader in global health dedicated to sustainability around water, sanitation and hygiene, in the past six months more Kempinski hotels have joined the programme and the number continues to grow.

Hotel Industry Launches Training Course To Advance Safe Stay Guidelines

To further expand the hotel industry's Safe Stay initiative, the American Hotel & Lodging Association (AHLA) today announced COVID-19 Precautions for Hotels, an online course developed in partnership with the American Hotel & Lodging Educational Institute (AHLEI) and created to help hotels train their staffs on the enhanced safety and cleanliness guidelines.

HVS Asia Pacific Hospitality Newsletter - Week Ending 3 July 2020

Singapore and Malaysia Agreed to Allow Cross-border Travel for some Residents and Business Travellers, Several Attractions Commence Gradual Reopening in Singapore, Maldives to Reopen Borders with Minimal Restrictions from Mid-July, Malaysia Airlines Resumes some International Flights in July, Thailand Reopens International Boarders Aiming for Medical and Wellness Tourism.

UNWTO And Telefónica Partner To Help Destinations Use Data And AI To Drive Tourism’s Sustainable Recovery

The World Tourism Organization (UNWTO) has strengthened its partnership with Telefónica, the Spanish multinational telecommunications company. As tourism restarts around the world, Telefonica deepens its collaboration with the United Nations specialized agency to advance market intelligence in order to accelerate the sector's recovery from the impact of COVID-19.

What’s Changing for Hotel Management Company Digital Marketers

Throughout the coronavirus pandemic, HSMAI has served as a resource to connect peer groups to discuss the changing landscape. Having hosted a virtual Executive Roundtable for brand chief digital officers on June 23, HSMAI hosted a similar program for hotel management company CDOs on June 24, giving participants a chance to catch up and share new insights since the last roundtable for this group was held in April.

UNWTO Members Meet To Enhance Cooperation, Build Trust And Restart Tourism In Asia And The Pacific

Representatives of 29 Member States and territories joined private sector leaders to identify ways of restarting tourism across Asia and the Pacific region in a safe and sustainable manner. The 32nd meeting of the Joint Commission for Asia and the Pacific of the World Tourism Organization (UNWTO) was held as growing numbers of countries begin to re-open their borders to tourism.

InterContinental Hotels Group PLC Pre-Close Update

The pace of hotels reopening has continued to accelerate through the second quarter, with only 10% of the global estate currently still closed. In the Americas region, around 5% are closed; these are predominantly managed luxury and upscale hotels, and those outside of the US.

Bali tourism virtual travel event taps on specific hotel reopening issues including travel bubbles, the Chinese market and wait for Indonesia’s government’s go-ahead

Waiting on the government's go-ahead, travel bubbles and a lack of domestic tourists are the overriding concerns for a Bali travel industry trying to battle through the COVID pandemic according to key leading speakers at the recent 'Bali Tourism - The Way Back' virtual event organized by Delivering Asia Communications and C9 Hotelworks together with the Bali Hotels Association and Horwath HTL.

Health, Safety And Hygiene Procedures - Our 10 Commitments

Swiss Belhotel International has announced plans to implement new health and hygiene measures to reassure travellers of a renewed focus on guest wellbeing in the wake of COVID-19 (coronavirus). The company has placed 10 additional Health and Safety commitment steps which have been created by the senior executive team and the health & safety committee, which will build on existing health and safety regimens.

Accor's Partners’ Voice

All around the world and since the beginning of the crisis, our owners have been mobilizing to support people in need. Let's take a look back at these solidarity initiatives in France, Brazil and Italy.

Small Island Destinations In Critical Need Of Urgent Support As Tourism Plunges, UNWTO Warns

Without strong support, the sudden and unexpected fall in tourism could devastate the economies of Small Island Developing States (SIDS), the World Tourism Organization (UNWTO) has warned. Since tourism is a strong socio-economic pillar of many SIDS, the impact that COVID-19 is having on the sector places millions of jobs and businesses at risk, with women and informal workers the most vulnerable.

Gaylord Hotels Re-Open Today Marking a Positive Return for the Hospitality Industry

Today marks a significant milestone in the return to business of the U.S. hotel industry, as three sprawling resorts reopen their doors. Ready to welcome back travelers this summer, Gaylord Rockies in Colorado, Gaylord Palms in Florida and Gaylord Opryland in Tennessee join the recently opened Gaylord Texan to offer four hotel and entertainment destinations that provide a multitude of experiences within acres of indoor space as well as outdoor pool play.

Your Home at Your Fingertips: Four Seasons Launches New Digital Experience for Private Residence Homeowners Worldwide

TORONTO, - Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has expanded its award-winning App and Chat platforms with enhanced residential features, giving Four Seasons Private Residence homeowners and residents the ability to connect with their designated residential teams from their phones, tablets or computers.

How To Ace Online Classes In College?

Online classes offer incredible opportunities for students. The increased flexibility appeals to a growing number of those pursuing higher education, with nearly 1 in 6 students enrolling in exclusively online classes and more than one-third of students taking at least one online class throughout their studies.

Focused On What Matters: Embracing Humanity. Protecting The Planet. MGM Resorts International’s 2019 Social Impact And Sustainability Report Now Available

LAS VEGAS - MGM Resorts International (NYSE: MGM) today announced the release of the 2019 Social Impact and Sustainability Report Focused on What Matters: Embracing Humanity. Protecting the Planet. The report builds on the Company's commitment to create a more sustainable future, while striving to make a more positive impact in the lives of its employees, guests and in the communities where the Company operates.

AAHOA moves 2020 convention online

AAHOA has announced that its 2020 Convention & Trade Show will not proceed in person due to new health and safety guidelines for combatting COVID-19 issued by the Florida Department of Health. The event originally was scheduled to be held April 12-15 at the Orange County Convention Center and was rescheduled for Aug.

Global Tourism Organisations Unite to Create Coalition for the Future of Tourism

Six organisations have come together for the first time to form The Future of Tourism Coalition with the global mission to place destinationsat the centre of recovery strategies - the Centre for Responsible Travel (CREST), Destination Stewardship Centre, Green Destinations, Sustainable Travel International, Tourism Cares, and the Travel Foundation, with the guidance of the Global Sustainable Tourism Council (GSTC).

Best of HFTP to be First Hospitality Industry Conference Deploying Telemedicine to Support Attendees and Exhibitors

As associations and companies prepare to return to meetings and events, assurances are required that related travel and social interactions are safe. Hospitality Financial and Technology Professionals (HFTP®) announced today that it will the first hospitality industry conference to deploy telemedicine to support attendees and exhibitors of its "Best of HFTP" conference October 26-29, 2020 in San Antonio, Texas USA.

What the Future Holds for Sales Professionals

Things have changed drastically for every discipline in the hospitality industry over the past four months, including sales. As hotels are opening back up, many hospitality professionals are wondering which of these changes should be permanent — if any.

Meliá Hotels International prepares its Hotel Teams for Reopening after Covid-19

Talent, the commitment of people and their ability to manage change in the new post-Covid-19 scenario will be the keys to success in making progress towards the new normal in travel and tourism. Meliá Hotels International (MHI) is therefore reliant on its internal teams to make all the difference and ensure that hotels are reopened with a correct implementation of all the new health and safety protocols while also delivering the differential hotel experience that customers expect in MHI hotels.

Being a Successful Revenue Leader During This Time

What makes a good hospitality revenue professional during these uncertain times? Members of HSMAI's Revenue Optimization Board (ROAB) discussed this question on a call on June 11. Their answers were wide ranging, but most agreed that it goes beyond simply being technically skilled — and that today's environment brings soft skills into the limelight more than ever.

Introducing Airbnb Enhanced Clean

Airbnb's enhanced cleaning protocol—the first overarching standardized guidelines for cleaning and sanitization in the home sharing industry—is now available to support hosts and governments in advance of reopening communities for travel.

Service Failures: 5 Basic Steps To Customer Service Recovery

Failures in customer service are inevitable. Whether you're just starting out as a business or a well-oiled machine, you're bound to slip up and disappoint a customer at some point; your reservations desk forgets to accommodate a special request, your airline has to cancel a flight to a popular holiday destination, or a waiter in your restaurant is having a bad day and is impatient with an elderly couple.

Hyatt Debuts Path Forward, Focusing on Safety and Wellbeing

Hyatt Hotels Corporation (NYSE: H) today announces Hyatt's path forward to welcome back guests and customers to Hyatt hotels, helping them once again experience the joy of travel. With a focus on safety first and wellbeing always, Hyatt is reimagining the hotel journey with new amenities and offerings and taking comprehensive steps to implement enhanced protocols that help colleagues feel comfortable and confident at work.

Meliá Hotels International prepares for Summer in Spain with the Reopening of more than 60 Hotels up to July

Meliá Hotels International, the leading hotel company in Spain, will start opening some of its hotels in Spain in June and eventually have almost 60 hotels open throughout the country in July. This number will increase if there is sufficient demand, with the company fully committed to getting as many people as possible back to work and helping to stimulate the economy.

Cambria Hotels Awards New Franchise Agreements, Expands With New Groundbreakings

ROCKVILLE, Md., Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), continues its impressive year of growth having recently surpassed 50 open hotels. Cambria has signed several franchise agreements since the beginning of the year, adding to its robust pipeline in major markets such as Jacksonville and Tampa, Florida; Nashville, Tennessee; and Atlanta, Georgia.

Shangri-La Group Welcome Guests Back with Enhanced Hygiene Protocols Under “Shangri-La Cares” Commitment

Shangri-La Group announced today that it is introducing the "Shangri-La Cares" commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide. As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic.

WTTC Welcomes The Beginning Of The Recovery Of Travel Across Europe

Gloria Guevara, WTTC President & CEO, said: "WTTC welcomes the reopening of borders and the easing of travel restrictions across Europe, and applauds the European Commission (EC) recommendation to Schengen Member States to lift all internal border controls by June 15 and international travellers from July 1, as well as the recently announced website Re-open EU to help travellers plan their European holidays.

New Directory Supports Industry's Safe Stay Program

Hospitality Technology Next Generation (HTNG), in collaboration with the American Hotel and Lodging Association (AHLA) launches a tool to collect potential technologies that can be applied in implementing enhanced cleaning protocols as businesses focus on recovery following the COVID-19 crisis.

Radisson expects to get a further cash injection

Following the cash injection of €100m in the form of a subordinated shareholder loan that Radisson Hospitality AB (publ) ("Radisson" and, together with its subsidiaries, the "Group") received on June 4th, 2020, Radisson further expects to receive from its current shareholder, Aplite Holdings AB, an additional cash injection up to €100m in the form of a subordinated shareholder funding ("Additional Cash Injection") to cover the cash needs required for the Group's ongoing operations during the COVID-19 crisis.

Centara Unveils “Centara Complete Care” Programme as it Introduces Rigorous Standards in Health and Safety

Centara Hotels & Resorts, Thailand's leading hotel operator, is ramping up its efforts to open its hotels, one step at a time, with the launch of Centara Complete Care. The programme is aimed at instilling confidence among guests at all hotels and resorts in Thailand and internationally as travel restrictions are gradually lifted and markets prepare to travel again post COVID-19.

Drury Hotels announces new protocols and partnership with Ecolab

Drury Hotels Company is partnering with Ecolab Inc. - a global leader in hygiene and infection prevention solutions for the hospitality industry - to keep its guests and team members safe. In this collaborative effort, Drury will use Ecolab products as part of enhanced cleaning and disinfecting procedures in its more than 150 hotels nationwide.

Restrictions on Tourism Travel Starting to Ease but Caution Remains, UNWTO Reports

The world is slowly opening up again, new research from the World Tourism Organization (UNWTO) indicates, with destinations cautiously easing travel restrictions introduced in response to COVID-19. As the United Nations specialized agency releases its Global Guidelines for Reopening Tourism, signalling a transition into gearing up for stronger and better recovery, 3% of all global destinations have now taken steps to ease travel restrictions.

Outrigger Hospitality Group Announces ‘Outrigger’s Clean Commitment’ Developed with Ecolab

Outrigger Hospitality Group today announced its commitment to providing an elevated standard of cleanliness and safety in preparation for the anticipated re-opening of its beach resort properties. Outrigger's Clean Commitment guidelines were designed in consultation with healthcare leaders and developed with Ecolab - the global leader in hospitality cleaning, sanitising programmes and solutions.

MDC’s Acclaimed Hospitality Institute to Provide COVID-19 Re-Opening Training to Area Hotels

Miami Dade College's (MDC) Hospitality Institute will provide online COVID-19 re-opening training to employees at hundreds of hotels in both the Florida Restaurant and Lodging Association and the Greater Miami and the Beaches Hotel Association, as part of the county's ongoing initiative, The New Normal: A Guide for Residents and Commercial Establishments, issued by Miami-Dade County Mayor and MDC alumnus Carlos Gimenez to safely re-open businesses.

1000 Nights To Say Thank You

Small Luxury Hotels of the World (SLH) has announced the launch of #SLH FORHEROES, a global campaign offering 1000 room nights to those on the frontline who have supported their communities through the devastating COVID-19 pandemic.

Accor ‘Reignites The Love Of Travel’ With A Global Campaign As Hotels And Resorts Worldwide Begin To Reopen

Accor, a global hospitality leader, has begun the exciting process of reopening some of its hotels that temporarily closed in response to the global pandemic. With restrictions now easing across many destinations, and the number of reopened hotels in the Accor network projected to climb steadily over the coming months, Accor is investing in the resurgence of the travel and service industries and economic recovery in the communities where it operates.

UNWTO Launches Global Guidelines to Reopen Tourism

The World Tourism Organization (UNWTO) has released a set of guidelines to help tourism sector emerge stronger and more sustainably from COVID-19. The guidelines highlight the need to act decisively, to restore confidence and, as UNWTO strengthens its partnership with Google, to embrace innovation and the digital transformation of global tourism.

The Leading Hotels of the World Announces Healthy Stays Commitment

The Leading Hotels of the World, Ltd today announced its Healthy Stays commitment with enhanced cleanliness standards and protocols for its 430+ worldwide members. For more than nine decades, Leading Hotels has been at the forefront of creating the highest standards that have set the bar for worldwide luxury hospitality.

#GetBehindTheMask Launches to Support Vulnerable South African Communities

Airbnb has announced the launch of #GetBehindTheMask, a host led movement to support communities struggling with the impact of COVID-19. In partnership with the Western Cape Government's Maskathon and Afrika Tikkun, the initiative will kickstart with an Online Experience on how to create face masks, alongside a call to action from the host community to challenge others to make masks.

Greater Bangkok’s Fifteen Million Residents Set Tone in Thailand’s Domestic Tourism Reopening

Thailand's domestic tourism reopening is shaping up to see Bangkok as the hub for an early return of daytrips, staycations and inter-provincial road trips. With over eight million residents coupled with a sprawling megacity catchment with a population base in excess of 15 million, the recovery of the country's tourist economy is set to be staged from the capital city.

Ready for a Home Design Refresh?

By now, we're all going a little stir crazy. As summer approaches for many, so does our sudden itch for cleaning, gardening and taking on those "fixer-upper" projects that you've been putting off.

Booking.com Reveals the Top Travel Dreams of a World in Waiting

Travel might be on pause in these unprecedented times, but data from Booking.com reveals that this hasn't stopped people across the world from dreaming about its possibilities. Delving into the millions of wish lists created by would-be travelers on its platform over the last two months, with properties wish listed across over 100,000 different destinations since the start of March, Booking.

HVS Asia Pacific Hospitality Newsletter - Week Ending 22 May 2020

Travellers Allowed to Transit through Changi Airport from 2 June, Revitalisation Enters Final Stage in Shibuya, Japan, Thailand Tourism Announced Plans for Post-COVID 19 Tourism Recovery, New Zealand Government Allocated NZD400 Million for Tourism Sector Aid, Construction of Facilities for Ferry Services Between Can Gio and Vung Tau Commences.

Hotel Industry, Google Team Up To Help House First Responders

AHLA today announced a new collaboration with Google to expand the industry's efforts to meet the continued demand from first responders and healthcare workers for available hotel rooms. This joint effort comes two months after the launch of American Hotel & Lodging Association's (AHLA) "Hospitality for Hope," an initiative designed to match emergency and healthcare workers who require temporary housing with hotels during this unprecedented health crisis.

U.S. Travel’s Dow on VP’s Tourism Panel

U.S. Travel Association President and CEO Roger Dow and other industry leaders met with Vice President Mike Pence Wednesday at a roundtable on the hard-hit travel and tourism sector, afterward expressing appreciation for the vice president's attentiveness to the industry's concerns and needs.

Wyndham Expands “Count on Us” Initiative to Europe, Middle East, Eurasia and Africa as Hotels Prepare to Welcome Back Travellers

Wyndham Hotels & Resorts (NYSE: WH), the world's largest hotel franchising company with over 9,300 hotels in more than 90 countries, today announced the expansion of its "Count on Us" initiative across Europe, Middle East, Eurasia and Africa (EMEA), outlining new long-term efforts to build confidence among guests and to support Wyndham hotel partners as they prepare to welcome back travellers in the wake of COVID-19.

NH Hotel Group redefines the customer experience and enhances safety in its hotels with the launch of Feel Safe at NH

NH Hotel Group, one of the leading urban hotel companies in Europe and America, has launched a new set of measures to address the current health crisis. Feel Safe at NH is designed to preserve the safety of travellers and employees, through various initiatives and adaptation of nearly 700 operating standards, completely redesigning the customer journey.

Banyan Tree Hotels & Resorts Launches SAFE SANCTUARY, an Integrated Health and Wellbeing Programme Globally

In preparation for the return of travel, Banyan Tree Group is committed to going the extra mile to ensure a Safe Sanctuary for both associates and guests. Partnering with Bureau Veritas to co-develop a proprietary label and set of protocols, the Group is launching the SafeSanctuary Programme, an integrated health and wellbeing programme that incorporates protocols of assurance and wellbeing standards.

Dusit International introduces new ‘Dusit Care – Stay with Confidence’ programme

Dusit International, one of Thailand's leading hotel and property development companies, has dynamically responded to the challenges brought by the COVID-19 pandemic by introducing 'Dusit Care - Stay with Confidence'- a new programme of services designed to go beyond enhanced hygiene protocols to deliver additional convenience, experience and value while ensuring guests always feel safe and reassured.

Four Seasons Hotels Collaborates with Johns Hopkins on Enhanced Health and Safety Program

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Avani Hotels Rolls Out AvaniSHIELD Programme For Safe Travel

As travellers are embracing the new normal of travel and hotels are preparing to welcome guests back, Avani Hotels & Resorts is rolling out new health and safety measures across its portfolio. Named AvaniSHIELD, the programme will see all 32 properties in 18 countries gradually adopt a range of heightened hygiene and sanitising standards to ensure the health and safety of guests and team members.

My Place Hotels ensures hotel safety, security through newly released “ALWAYS CLEAN” Initiative

In continuation of the brand's ongoing initiative to provide its guests with the safest and cleanest lodging experience possible, My Place Hotels of America is pleased to announce it will take its hotel cleanliness efforts a step further by instituting an enhanced range of hotel cleanliness processes and procedures alongside its operators, franchising partners, Ecolab, and the American Hotel & Lodging Association.

Posadas Elevates Safety & Sanitation Protocols

Following weeks of halted operations that permitted time for extensive planning, Posadas, Mexico's largest and most internationally known hotelier, is pleased to announce elevated safety and sanitization protocols, Travel with Confidence, currently being applied to all its 180 hotels and resorts in preparation for summer travel.

Extended Stay America Introduces STAY Confident

Extended Stay America, the leading mid-priced extended stay hotel company, today announces the debut of a new initiative, STAY Confident, to focus on the health, safety, and comfort of its guests. STAY Confident will build upon Extended Stay America's experience as the only major hotel brand to remain 100% open since the beginning of the pandemic and the already high standards of housekeeping and hygiene at its 634 locations.

Our Restaurants Are Mobilizing

Accor's hotels and partners all over the world put their F&B know-how to support frontliners since the outbreak of COVID-19. Our teams have also joined forces with Refettorio Paris, restaurant located in the crypts of the Madeleine Church, supported by our Solidarity Accor endowment fund since 2018, to serve meals to people who have been branded as social outcasts (refugees, homeless people etc.

Frontline Stays Global Program Update

At Airbnb, being a good neighbor strikes at our very foundation as a company. The trust of not only our hosts and guests, but also the communities in which they live, is one of our priorities. It's why we have committed to work with governments around the world to create clear, 21st century rules for short-term rentals.

Accor And AXA Launch A Strategic Partnership To Offer Unique Medical Assistance In Hotels Worldwide

Accor, a global hospitality leader, and AXA, a global leader in insurance, announce an innovative strategic partnership to provide medical support to guests across the 5,000 Accor hotels worldwide. As soon as July 2020, this partnership will enable Accor guests to benefit from the highest level of care thanks to the expert medical solutions of AXA Partners, AXA's international entity specialized in assistance services, travel insurance and credit protection.

AHLA Statement On Heroes Act

The American Hotel & Lodging Association (AHLA) today expressed support for a number of elements contained in the HEROES ACT (HR 6800) that would improve upon the Paycheck Protection Program (PPP) to aid small business hotel operators and save millions of jobs.

Four Seasons Hotels and Resorts Collaborates with Johns Hopkins Medicine International on Enhanced Health and Safety Program at Properties Worldwide

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has entered into a collaboration with Johns Hopkins Medicine International, the global division of health care and research leader Johns Hopkins Medicine, to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

Hilton Hotels in Chinese Mainland Resume Operations

Hilton (NYSE: HLT) announced today that all of its hotels in Chinese Mainland have officially resumed operations. As Hilton welcomes guests back with its hospitality, each hotel has implemented strict anti-epidemic measures to ensure the health and safety of guests and Team Members.

American Airlines and Hyatt Surprise Healthcare Workers at NYC Health + Hospitals/Elmhurst with Complimentary Vacations

In recognition of the extraordinary care they provide to their community, American Airlines (NASDAQ: AAL) and Hyatt Hotels Corporation (NYSE: H) today announced American Airlines and Hyatt will award thousands of healthcare professionals from NYC Health + Hospitals/Elmhurst three-night complimentary vacations to help them recharge and reconnect with their loved ones, once they are able to take time for themselves.

Statement on Corporate Layoffs at Hyatt

Due to the historic drop in travel demand and the expected slow pace of recovery, Hyatt has made the extremely difficult decision to implement layoffs and restructure roles across its global corporate functions, beginning June 1, 2020.

AMResorts® Strengthens Guest Commitment Further with CleanComplete Verification™ 360-Degree Quality Program

AMResorts®, an Apple Leisure Group company, introduces new 360-degree quality, safety and hygiene program CleanComplete Verification™, centered on guest safety and peace of mind during vacation. The CleanComplete Verification™ program further elevates the standards of quality and cleanliness at our 58 beachfront branded properties across Mexico, the Caribbean, Costa Rica, and Panama.

Meliá Hotels International Presents “Stay Safe With Meliá”

Meliá Hotels International has developed a program for the gradual reopening of its hotels in the post-COVID-19 recovery phase and is working together with one of the most prestigious certification organisations in the world, Bureau Veritas, to ensure that it complies with the most rigorous health and safety standards.

HVS Resource: Hotel Operations in the COVID Era

Social distancing has become a norm in today's COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. HVS has prepared this document to help hoteliers in the planning process regarding the formulation of SOPs on how to operate their hotels once the lockdown has been lifted.

ITC Hotels Launch ‘WeAssure’: A first-of-its kind initiative on health, hygiene & safety

Reinforcing its globally acknowledged Responsible Luxury ethos that seeks to create a better and secure world, ITC Hotels today announced the launch of its path breaking 'WeAssure' initiative. In a first for the hospitality industry, the discerning guests of ITC Hotels will be reassured by an accreditation by National Accreditation Board for Hospitals & Healthcare Providers (NABH)- the leading standards organisation for sanitation, hygiene, safety and infection control practices.

Hilton Reports First Quarter Results

Hilton Worldwide Holdings Inc. ("Hilton" or the "Company") (NYSE: HLT) today reported its first quarter 2020 results. The following results reflect the material impact that the novel coronavirus ("COVID-19") pandemic had on Hilton's business, the effects of which were not significant until March 2020.

COVID-19: How is the Foodservice Industry Coping?

The world's latest crisis - COVID-19 - has taken over our lives, irreversibly shifting our economy, society and lifestyle. But how has it affected the foodservice industry - and what big changes are on the horizon? Find out more about how coronavirus has impacted our industry and what foodservice operators should consider when adapting their business to life as our 'new normal'.

Responsible Tourism is Key to Driving Travel Industry Recovery in a Post Lockdown World Reveals FINN Partners Webinar on Responsible Travel

A recent FINN Partners webinar on Responsible Travel featuring Jane Madden, Managing Partner, Global Sustainability and Social Impact, and Fiona Jeffery OBE, Senior Partner, Finn Partners Global Responsibility Tourism Practice, and Founder and Chairman of Just A Drop, was hosted on Wednesday 29 April 2020 and is now available to view online.

Sandals Resorts Enhances Industry-leading Health and Safety Measures, Leaving No Stone Unturned

For nearly 40 years, Sandals Resorts has continuously implemented and strengthened health and safety protocols to ensure guests are able to enjoy their Caribbean vacation worry-free. In preparation to welcome guests back to the beauty and warmth of the Caribbean, the company today introduced Sandals Platinum Protocols of Cleanliness, building on its existing industry-leading practices to guarantee cleanliness standards and heightened health and safety measures that address changing consumer expectations amidst COVID-19.

Press Release: Remington Hotels Leads The Industry Forward In Post COVID-19 Response Across All 87 Hotels

Remington Hotels, a leading third-party management company that operates 87 hotels in 26 states across the United States, is rolling out new guidelines for all properties that include enhanced cleaning protocols and updated training systems, in addition to collaborating on best practices with multiple brand partners including Marriott and Hilton, to protect the wellbeing of guests and associates in response to COVID-19.

Wyndham Hotels & Resorts Launches New “Count on Us” Initiative

Highlighting its continued commitment to hotel owners, team members and guests, Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,300 hotels across 90 countries, today launched "Count on UsSM," a new long-term, multi-faceted initiative to build confidence among guests and to support franchisees as it begins making preparations to welcome travelers back to its more than 6,000 U.

South Africans see impacts of COVID-19 worsening, says GlobalData

Consumer uncertainty is one of the greatest barriers facing the travel industry, and despite cases of COVID-19 stabilizing across South Africa, 70% of South African respondents in a recent survey by GlobalData, a leading data and analytics company, say they are still extremely concerned about the impact of COVID-19 - in comparison to the 1% that declared they are not concerned.

Best Western® Hotels & Resorts Introduces Industry-Leading Cleaning Program: We Care Clean

Best Western Hotels & Resorts (BWHR) was the first hotel brand to set a high level of cleanliness with the roll out the I Care Clean program in 2012. The program was developed through a partnership with innovation and design firm, IDEO, and required its hotels to focus on guest high touch items and areas with standards such as usage of ultraviolet sterilization wands and TV remotes that can be disinfected.

WTTC Outlines What “The New Normal” Will Look Like As We Start To Travel

The World Travel & Tourism Council (WTTC) has outlined what the "new normal" will look like as countries begin to end their COVID-19 lockdowns and ease travel restrictions. "Travelling in the New Normal" is part of WTTC's plan which includes critical steps and coordinated actions, including new standards and protocols, which offer a safe and responsible road to recovery for the global Travel & Tourism sector as consumers start planning trips again.

Lodging providers begin to unveil new hygiene initiatives to meet change in traveler demands, says GlobalData

Following the recent announcements from Airbnb and Hilton that new hygiene initiatives will be implemented; Ralph Hollister, Analyst, Travel & Tourism at GlobalData, a leading data and analytics company, offers his view on the situation: “Hilton’s plans to partner with sanitation specialists such as the company behind Lysol and the Mayo Clinic will help to assure its customer base by maintaining cleanliness in its hotels.

The Los Angeles Market Continues to Lead the U.S. Hotel Construction Pipeline at the Close of the First Quarter of 2020*

Analysts at Lodging Econometrics (LE) report that at the close of the first quarter of 2020, the top five U.S. markets with the largest total hotel construction pipelines are: Los Angeles with 166 projects/27,752 rooms; Dallas with 164 projects/19,999 rooms; New York City with 152 projects/26,111 rooms; Atlanta with 143 projects/19,423 rooms; and Houston with 132 projects/13,316 rooms.

Kempinski Hotels launches "Kempinski White Glove Service"

High quality and sophisticated service combined with authenticity and personal care are one of the highest maxims of Kempinski Hotels. To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the "Kempinski White Glove Service".

Bench Events announces first speakers for second episode of Hospitality Tomorrow, the world’s first fully virtual global hospitality conference

Following the successful launch of Hospitality Tomorrow, the company's first virtual conference that took place earlier this month and attracted 5,343 hospitality decision-makers from 128 countries, Bench Events has announced the first 30+ speakers for the second edition of Hospitality Tomorrow, set to take place on 12 May, 2020.

Marriott International In Asia Pacific Supports Frontline Healthcare Workers Through Community Caregiver Program

Marriott International in Asia Pacific (excluding Greater China) has launched its Community Caregiver Program for healthcare workers on the frontlines of the COVID-19 pandemic. The devastating impact of COVID-19 has been felt over the world, and as an organization that puts people first, Marriott International recognizes the need to unite with the community in its fight against coronavirus.

Report: Hotels Require More PPP Loan Funding To Save Jobs

The American Hotel & Lodging Association (AHLA) released a new report today showing the average small business hotel will require additional funding from SBA loans under the Paycheck Protection Program (PPP) in order to rehire employees or prevent further layoffs and keep their business open.

Leading Hospitality through Turbulent Times

While face to face teaching is not possible during the global sanitary crisis, Sommet Education has developed virtual access to its campuses and implemented cutting-edge digital content and tools enabling its students continued access to education whilst maintaining the high level excellence for two of its renowned hospitality schools - Glion Institute of Higher Education and Les Roches.

Revenue HACKS Champions an Inclusive and Interactive Approach to Industry Support and Advice

Women in Hospitality and Travel-Tech (WHTT), an organization with the mission of supporting female leadership by inspiring and promoting women through mentorship and career development, recently launched a new LinkedIn Live series, Revenue HACKS, providing practical advice and support on revenue management strategies from divergent voices in the industry.

Hilton Defining a New Standard of Hotel Cleanliness, Working with RB/Lysol and Mayo Clinic to Elevate Hygiene Practices From Check-In to Check-Out

Hilton (NYSE:HLT) announced today a new program to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties around the world. In a first for the hospitality business, Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and Team Member training to help Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

BENCHMARK®, a global hospitality company, Celebrates the Nation’s Essential Heroes by Extending Lowest Employee Rates to U.S. Healthcare and First Responder Personnel Throughout 2020

BENCHMARK®, a global hospitality company, announces that its managed hotels within its two luxury brands, Benchmark Resorts & Hotels and Gemstone Collection, are offering lowest employee accommodation rates to the Essential Heroes of the COVID-19 pandemic, extending throughout 2020.

Accor's First-Quarter 2020 Revenue of €768 Million Down 15.8% Like-For-Like

Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said:"The world is facing an unprecedented health crisis that is having massive and unique impacts on the tourism industry. Nearly two-thirds of our hotels are currently closed, and most of the others are being used to support healthcare workers and all those on the front lines of the fight against COVID-19.

Video: Hyatt's COO Mark Vondrasek comments on Covid-19

As part of our ongoing GBTA Industry Forum Series, GBTA Chief Operating Officer & Executive Director, Scott Solombrino, was joined by Mark Vondrasek, Chief Operating Officer of Hyatt Hotels Corporation in a conversation about the biggest impact on their business, what he learned from his team on the ground in China, and the importance of listening and staying close to customers during this crisis.

Marriott International Launches Global Cleanliness Council to Promote Even Higher Standards of Cleanliness in the Age of COVID-19

Marriott International (NASDAQ: MAR), which for 92 years has been recognized as a hospitality leader for its commitment to quality, exacting standards, and rigorous training, announced today that it will be rolling out a multi-pronged platform to elevate its cleanliness standards and hospitality norms and behaviors to meet the new health and safety challenges presented by the current pandemic environment.

COVID-19 and the F&B Industry: Delivery Services to the Rescue

Even before the ominous COVID-19 started to make headlines around the world, online food delivery was reaping the benefits of more widespread digitalization and a greater abundance of delivery apps. The general trend towards e-commerce, increased urban living and changing social behaviors had all been feeding into this growing sector.

Wanderlust your way around the world with IHG® virtual backgrounds

After weeks of virtual meetings and family meet-ups, help satisfy the wanderlust you may be feeling by transforming your at-home backdrop to bucket-list travel destinations around the world.So next time you video call your friends and family, instead of connecting from your make-shift home office or living-room-turned-homeschool-classroom, use these backdrops to catch up from the outdoor café at the Crowne Plaza Paris République or poolside at Kimpton Seafire Resort in Grand Cayman - frozen daiquiri optional.

Travel and Tourism marketing should aim to understand how consumer behaviour will change post-pandemic, says GlobalData

Worldwide, this is a dark time for the travel industry. As global destinations remain closed and travel company operations continue to be wound down, the industry will increasingly look to its marketing functions to provide campaigns of hope or more simple communications to maintain their engagement with customers and let them know they are still operational, says GlobalData, a leading data and analytics company.

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