Hot Topic

How Air Travel is Changing for Good - and for the Better

By Robert Reitknecht

I recently made the decision to relocate back to my old stomping grounds of Connecticut and begin looking for a new career opportunity. I'd had a great run working at an ultra-luxury resort in Utah, where I was responsible for creating memorable experiences, inspiring strong guest and employee relationships, and collaborating with other guest experience leaders.

Eight In Ten Americans Working From Home Due To Covid-19 Say They Miss In-Person Meetings And Conventions

A new survey by APCO Insight affirms that Americans working from home are eager to return to in-person meetings and conventions. The survey finds that even after adapting to the new digital workplace, 81% of professionals who attended in-person meetings and conventions before the pandemic miss doing so and would be just as likely - if not more likely - to attend in-person conferences, conventions, trade shows and other business events in the future.

What Will We Want When We Can Travel Again?

Pity the travel influencer (or don't; it's easy not to). Before COVID-19, the art of stoking wanderlust was defined by selling a fantasy—the promise not only of a perfect vacation, but of a self somehow fortified and made special by going to the same bleached beaches and blue-domed Greek villages as everyone else.

Trends shaping the future of travel and working life

Where were you around this time twelve months ago? Most of us remember it vividly. Travel freezes and work-from-home directives swept over the world. In response, CWT released a new messaging product with a single-click cancellation button within 48 hours and set up thousands of counselors to work from home using a VPN-based home kit that allowed them to do the right thing for travelers at a tough time; safely.

Cost control at NH Hotel Group ketp recurring loses at €371 million despite the €1.18 billion revenue drop

NH Hotel Group reported revenue of €539.7 million in 2020, compared to €1.72 billion in 2019, a year-on-year decline of 68.6%, or €1.18 billion. The contingency plan rolled out by the Company from the onset of the pandemic, focused on cash preservation and cost control, successfully mitigated 60% of the impact of the drastic revenue drop at net result.

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Hotel Investment Outlook 2021

Uncertainty and cautiousness plagued hotel investor interest in 2020 due to the COVID-19 pandemic, however, the global lodging industry is eager to move forward. According to JLL Hotels & Hospitality's annual Hotel Investment Outlook, the industry's resilience has shaped new experiences and demand from consumers.

​Are Your Employees Ready To Travel?

For most of us it has been an age since we hopped on a plane to go to a meeting. It's still hard to fathom that a whole year has passed since the COVID pandemic hit us. Local restrictions, health and safety, and quarantine measures are not making it easy for us to get back to travel anytime soon.

Writing for the Moment

By Iqbal Ahmed

As a non-fiction writer, I usually choose to distance myself from the present moment and write instead about the past. It takes the expertise of a journalist to write about the present day. However, in 2020 many writers, finding themselves caught in situations that had arisen because of the pandemic, decided to write about present upheavals.

HVS Las Vegas Casino & Hotel Market Outlook 2021

By Shannon S. Okada

The impact of the COVID-19 pandemic on the Las Vegas economy has been extremely harsh given the market's reliance on visitation and conventions. Following five consecutive years of accommodating more than 42 million visitors, Las Vegas hosted just over 19 million people in 2020 (the lowest number of visitors since 18.

PwC's Manhattan Lodging Index: Q4 2020

Declines in occupancy and revenue per available room ("RevPAR") continued to accelerate across Manhattan during the fourth quarter, as the COVID-19 pandemic curbed both holiday tourism and commercial traveler demand to the city.

The UK Prime Minister’s roadmap is a very welcome sign that good progress has been made in tackling the COVID-19 pandemic and for society to start planning a return to a more ‘normal life’.

Whilst we appreciate the need to be careful about when and how the hospitality industry, and specifically the accommodation sector, reopens, we also need to make sure that no business is disadvantaged in the meantime and that we work together to make 2021 a year to make up as much of the lost ground caused by the pandemic as we can.

COVID-19’s effects on future pro-environmental traveler behavior

Abstract: This study examines how the COVID-19 pandemic will influence people's pro-environmental travel behavior (PETB) and potentially prompt more ecological/sustainable future travel. A comprehensive model using the norm-activation model (NAM), economic sacrifices theory, and the perceived risks associated with COVID-19 is presented and tested using structural equation modeling on data collected from US travelers during April 2020.

Update on Hotels in CMBS Special Servicing: What’s Next in Round Two

The Global Hospitality Group® just hosted a very timely webinar discussing the state of the hotel and CMBS industries. Our program featured senior representatives from Argentic, Greystone, and Situs - three of the largest CMBS special servicers with the most distressed hotel debt - as well as leading data and analytics firm Trepp, HREC's runway capital program, Manhattan Hospitality for hotel industry perspectives, and our own hospitality workouts and receivership expert to break down the current state of the distressed hotels market and CMBS special servicing.

Traveler Sentiment & Influences in 2021: Infographic and Insights on Asia Pacific

By Monya Mandich

To help our advertising partners stay informed and ahead of trends and opportunities to reach potential travelers amidst the rapidly evolving landscape, we're expanding on our recent global research and regional snapshots for the Americas and Europe and taking a closer look at how COVID-19 has impacted travelers in Asia Pacific, including China, Japan, and Australia.

GBTA Poll: Vaccine a Game-Changer for a Return to Travel

The Global Business Travel Association (GBTA), the world's largest business travel association, finds most GBTA members and stakeholders (79%) would be "very comfortable" or "comfortable" traveling for business after receiving the COVID-19 vaccination, and almost half support mandatory testing prior to travel to ensure the safety of customers and clients when meeting face-to-face.

Statistics to Guide Restart of Tourism in the Caribbean

From the need for enhanced political engagement to developing relevant expertise, the World Tourism Organization, jointly with the Caribbean Tourism Organization, have united their Members in the Caribbean to address the key challenges they face in making effective use of statistics to drive the restart of their tourism sectors.

Hilton Reports Fourth Quarter and Full Year Results

Hilton Worldwide Holdings Inc. ("Hilton" or the "Company") (NYSE: HLT) today reported its fourth quarter and full year 2020 results. The following results reflect the material impact that the novel coronavirus ("COVID-19") pandemic has had on Hilton's business.

Hyatt Reports Fourth Quarter 2020 Results

Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported fourth quarter 2020 financial results. Net loss attributable to Hyatt was $203 million, or $2.00 per diluted share, in the fourth quarter of 2020, compared to net income attributable to Hyatt of $321 million, or $3.

And all that remained in Pandora’s box was hope

By Vanguélis Panayotis

When Pandora opened the jar containing all the evils of the earth, unable to resist the curiosity that consumed her, she spread them on earth, leaving hope in the container out of the reach of men. Yet it is hope, optimism and tenacity that are guiding the tourism sector through the crisis of mobility caused by the restrictions linked to the COVID pandemic 19.

Traveler Sentiment & Influences in 2021: Infographic and Insights on the Americas

By Monya Mandich

The state of travel is rapidly evolving and we continue to see different levels of recovery and engagement across different regions. Expanding on our recent global research, we're taking a closer look at how COVID-19 has impacted everything from traveler confidence to the factors influencing destination, accommodation, and transportation decisions in the Americas, specifically: Canada, the U.

Onsite Clinics in Hotels Serve Travelers Best: New Innovations for Hospitality Bridging Health(care) [H2H] Can have Competitive Market Advantages

The long, exciting journey of 24/7 effort to introduce real solutions to fix the healthcare crisis is here and holds great potential. Prontocare delivers quality, affordable healthcare to help both consumer and the system remain functional without pushing either party to bankruptcy.

Stay or Leave? Internship Stress and Coping Strategies in the Hotel Industry

By Shan Shan Chien

The hospitality industry has been regarded as the most challenging and stressful working environment compared to any other industry sector. As a former waitress in the banquet hall of a five-star hotel and a Michelin starred restaurant, I deeply understand the required components of multi-tasking in a fast-paced environment, while maintaining service quality simultaneously.

What “Duty Of Care” Do Hotels & Resorts Have In 2021?

By Brian Shedd

There have been enough articles written and published on the enduring changes 2020 will have on the hospitality industry. There's no need to rehash all of those. The Duty of Care issue is an emerging one that hoteliers are wise to pay attention to before it becomes part of the many sweeping legislative reforms occurring with the new administration.

Canadian Lodging Outlook Quarterly 2020-Q4

HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets.

COVID-19’s Impact on the New Orleans Lodging Market

Amid a worldwide pandemic, the lodging industry is facing a downturn that is greater than the past two lodging-market declines combined. Occupancy declined for two years (roughly five points per year) following the landfall of Hurricane Katrina in August 2005, despite the decline in supply due to long-lasting storm damage.

How are Hotels Adapting and Innovating During COVID-19?

Covid-19 has hit businesses of just about every shape and size hard, but few have felt the effects quite as strongly as those in the hospitality industry. Bars, restaurants and hotels in many parts of the world have been forced to close as restrictions to limit the spread of the Coronavirus have taken hold.

COVID-19’s Impact on the Philadelphia Lodging Market

By Kim Conlon

Amid a worldwide pandemic, the lodging industry is facing a downturn that is greater than the past two lodging-market declines combined. During the Great Recession, Philadelphia's occupancy fell three points from approximately 65% in 2008 to 62% in 2009; in 2020, occupancy dropped from the 2019 benchmark of roughly 70% to 44%, reflecting a 26-point correction.

Is togetherness the next destination for travel?

For generations, travel has inspired storytelling in books and songs and fueled the growth of cultures and civilizations. But over the last year, the world went on a different kind of journey, swapping passports for puzzles and beaches for binge-watching.

How COVID-19 Has Changed Hotel and Restaurant Design, According to Experts

The COVID-19 pandemic has had far-reaching economic effects in addition to the tragic loss of life over the past year. The hospitality industry has been hit particularly hard, with airlines cutting flights and flying half-empty planes, restaurants closing or barely staying afloat on take-out business, and hotels adjusting to fewer guests while at the same time investing in making guestrooms and public areas safe for visitors.

Prolonged travel restrictions during February half-term spells trouble for Europe’s ski resorts, says GlobalData

Prolonged travel restrictions could be the final nail in the coffin for resort operators in some European ski resorts as they depend solely on the winter season to survive. Even though snow coverage may not be at its prime towards the end of the season in mid-February, the February school half-term is an important income source as families seek to get away while children are not in school, says GlobalData, a leading data and analytics company.

Airbnb Announces Health Safety Attestation to Support Responsible Travel

We are announcing the development of Airbnb's Health Safety Attestation, a program to support our community as part of our continued work to prioritize health and safety during the ongoing pandemic. This voluntary tool will enable hosts to request that guests attest they are clear of common COVID-19 symptoms and have not knowingly been recently exposed to COVID-19, helping to empower hosts with information about health and safety that may be relevant for their preferences and needs.

Club Med Ushers In 2021 By Embracing A New Era Of Travel

An unprecedented 2020 was challenging for the travel industry, and also provided valuable insight into travel trends for the year ahead and beyond. Club Med, the pioneer of the all-inclusive resort concept, lends its expertise by sharing insights from the previous year and predictions for travel trends in 2021.

Look Down Under to See What’s Ahead

By Larry Mogelonsky

Married to an Aussie for nearly 40 years, it's given me a more informed perspective on how Australia, and New Zealand for that matter, have faired during this pandemic. Without getting into the statistics, which you can look up on Google on your own time, it's plain to see that many countries in APAC have handled this crisis commendably when compared to those nations in other parts of the globe.

COVID-19’s Impact on the Portland Lodging Market

Amid a worldwide pandemic, the lodging industry is facing a downturn that is greater than the past two lodging-market declines combined. Our estimate is that local occupancy declined from the 2019 benchmark of roughly 74% to 35% in 2020, reflecting a 53-point correction, while ADR declined 25% ($137 to $103).

WTTC Responds To Latest Move By Canadian Government

Gloria Guevara, WTTC President & CEO, said: "The Canadian government's decision to suspend all flights to Mexico and the Caribbean until April 30, and impose hotel quarantines for all arriving passengers, will cause even further damage to its Travel & Tourism industry, which is already in a fight for survival due to the COVID-19 pandemic.

What Impact Has the Pandemic Had on Future Youth Travel and Tourism?

By Charles Knowlton

For almost a year, the pandemic has impacted travel. We have seen plans in a state of flux, not just for the young, but for every generation. With the travel corridor list everchanging and the UK infection rate rising again, the travel industry's need to adopt flexible policies and take proper health and safety precautions is more important than ever.

Miami Short-Term Rentals Outperformed In December

Miami's short-term rental sector posted its best overall performance since the beginning of the pandemic, according to December 2020 data from STR. Miami short-term rentals, along with those in Nashville and Pennsylvania, reported occupancy levels higher than hotels in their respective markets.

The Evolution of Hotel Design

By Gordon Coles

In the past year, the hospitality industry has undergone a significant transformation to adapt to the changing demands of guests. Hilton has been at the forefront of ensuring that as travel resumes, hotels are ready to welcome guests back in a safe and secure way.

These Four Walls : 5 Ways To Make Quarantining At A Hotel Easier

The prospect of an extended stay at a hotel rarely has negative connotations. What is a hotel if not a magical place where you can tuck swimming pool-pruned fingers into room service fries, cloaked in a fluffy robe, on a bouncy-castle bed? As arduous as business travel can sometimes be, extending your hotel stay after the work element of your trip has ended is an indulgence.

Ghost Kitchens Find a Home in Empty Hotels

Richard Zaro always wanted to open a chicken cutlet joint inspired by the deli sandwiches served across northern New Jersey, but the challenge was coming up with the required capital. The pandemic finally gave him an opportunity.

So You Want to Open a Hotel? Now?

Before the pandemic began, the second location of The June Motel, a 24-room boutique hotel in Sauble Beach, Ontario, was set to open late last spring. To be fully ramped up for Lake Huron's 2020 beach season was the goal.

U.S. hotel profits fell 84.6% in 2020

Including a 100.6% decline in December, U.S. hotel profitability fell 84.6% in 2020, according to STR's latest monthly P&L data release. December gross operating profit per available room (GOPPAR) came in worse than any month since June in both absolute terms and year-over-year comparisons.

The Rise Of The Five-Star Hotel Quarantine

Although leisure travel is currently a pretty lousy idea in most of the world, there are still times when people really need to travel. (Covid isn't the only emergency in the world right now.) And with hotels struggling to stay afloat, it makes sense that some of them are turning to a new way to delivery hospitality—to take care of their guests.

STR, TE slightly downgrade latest U.S. hotel forecast

Worsened pandemic metrics and assumptions of limited early-year travel led STR and Tourism Economics to slightly downgrade their latest U.S. hotel forecast. Full recovery of demand remains on track for 2023, while close-to-complete RevPAR recovery is still projected for 2024.

What 'vaccine passports' mean for your summer vacation

The words "vaccine passport" have a reassuring ring to them, perhaps conjuring up the image of a sleek, embossed document with watermarked pages and official stamps of approval. Flourished at border controls, it would open travel doors that, for so many of us, have been closed by COVID-19.

Aimbridge Hospitality Achieves WELL Health-Safety Rating at Hotels Across North America

The global leader in third-party hotel management has achieved the WELL Health-Safety Rating at nearly 100 North American hotels, with 200 additional properties enrolled(PLANO, Texas - January 25, 2021) - Aimbridge Hospitality, the leading, global, third-party hotel management company, has earned the WELL Health-Safety Rating for Facility Operations and Maintenance at an initial 96 hotels across North America.

What vaccines mean for the return of travel

AT THE END of December 2020, hope returned to the world, including hope for restarting travel, as countries began approving the Pfizer/BioNTech, Moderna, and Oxford-AstraZeneca vaccines. Sometime in 2021, when enough people are vaccinated against—and immune from—COVID-19, this could mean a return to globetrotting (or at least less-risky domestic vacations).

The Ongoing Action Plan for COVID-19

By Larry Mogelonsky

Imagine this scenario. A guest arrives after a short flight for a five-night stay. A few days later, not feeling well, she goes to a local hospital for a COVID-19 test. She returns to her guestroom, advises the general manager of the situation, and immediately goes into self-isolation there.

Gartner Survey Shows 73% of CMOs Will Fall Back on Low Risk, Low Return Strategies for 2021

Seventy-three percent of chief marketing officers (CMOs) report they will rely on existing customers to fuel growth in 2021, rather than looking to develop new markets, according to Gartner, Inc. The inaugural Gartner CMO Strategic Priorities Survey 2021 shows that 39% of CMOs plan to increase sales of existing products to existing customers, while 34% will introduce new products to existing customers in 2021 (see Figure 1).

AH&LA Report: US Hotel And Travel Outlook In 2021

The American Hotel & Lodging Association (AHLA) today released "AHLA's State of the Hotel Industry 2021" outlining the forecasted state of the hotel industry in 2021 and into the immediate future. The report examines the high-level economics of the hotel industry's recovery, the specific impact on and eventual return of business travel, and consumer travel sentiments.

STR: 2020 officially the worst year on record for U.S. hotels

The U.S. hotel industry reported all-time lows in occupancy and revenue per available room (RevPAR), according to year-end 2020 data from STR. In addition to historically low absolute levels in the aforementioned metrics, average daily rate (ADR) came in lower than any year since 2011.

How Hotels are Faring in Transformative Times

By Daniel H. Lesser

We live in extraordinary times. There are only a limited number of periods in America's 245-year history which have been as transformative as 2020 (i.e., 1776, 1865, 1929, 1945, 1968, 2001). The confluence of a global pandemic, mass civil disobedience, and the transfer of power will undoubtedly affect how we live and work in 2021 and beyond.

Has COVID-19 affected Brits’ and Americans’ love of travel?

A new year brings the reality of a COVID-19 vaccine closer and those dreaming of travel may soon be able to take the trips they plan for in 2021. Given the disruption to the travel industry brought on by the pandemic - leading to reductions in the amount of traveling done last year - what has happened to travel interest among Brits and Americans during that time? Throughout the course of 2020, despite restrictions and lockdowns, more than two in five Brits said they were still interested in travel (43%).

Why Bill Gates is wrong and business travel won’t die in 2021

The COVID‐19 pandemic will no doubt drastically change the way business gets done moving forward, especially when it comes to travel. Microsoft co‐founder Bill Gates has even predicted that over 50% of business travel will go away permanently now that remote work and virtual meetings have become the norm.

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