Hot Topic

Hoteliers Who Renege on Pay, Work Conditions Risk Second-Wave Labor Crisis

Right now, to lure employees, hoteliers are probably offering more pay than they would have pre-pandemic, and definitely more than they're comfortable with. Depending on the position and the requirements of the job, there's a high likelihood they're also offering some concessions in work conditions that aren't aligned with how the hotel or company historically operates.

HVS Monday Musings: Corporate Travel is Bouncing Back, but Omicron is a Threat to Recovery

Corporate travel has been gathering up steam globally, albeit slowly, as after several months of virtual meetings and video conferencing, in-person meetings are finally making a comeback. According to a recent report by World Travel & Tourism Council, global business travel spending is expected to rise 26% in 2021 and 34% in 2022, bringing it to two-thirds of pre-pandemic levels by the end of 2022.

Market Recovery Monitor - 27 November 2021

Thanksgiving week for the U.S. hotel industry was record-breaking by all measures. Weekly occupancy topped 53%, which was 2.3 percentage points higher than the holiday week in 2019 and nearly a point higher than the previous record achieved in 2018.

'Cannes' we do it? Yes we can!

The days and weeks leading up to an event can sometimes be a little stressful. Even though everything has been planned down to the last detail, you always have to be prepared for the unexpected. Last-minute hiccups are almost inevitable.

Increasing COVID-19 cases dent consumer travel sentiment

As COVID-19 cases rise in many parts of the world, especially Europe, the travel industry may be set for another period of disruption as winter encroaches and traveler sentiment worsens. Uncertainty in recent days has mounted further as the new Omicron variant has spread quickly, leading to many countries reimposing COVID restrictions.

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Lodging Market Overview: Bend, Oregon

In a 2019 article, we highlighted the foundations of the Bend, Oregon, market. As a recap, Bend is a drive-to destination situated east of the Cascade mountain range in Central Oregon that enjoys nearly 300 days of sunshine per year, making it an attractive leisure destination for Portland and Seattle residents.

Omicron Threatens Hotel Performance Recovery

By David Eisen

It’s all Greek to me. The COVID-19 pandemic has so thoroughly dominated everyday life that we have all got an education in the Greek alphabet. From Alpha and Beta to Gamma and Delta, each new strain is a grim reminder of the coronavirus’ intractability.

Talking Tough with Ted Teng

By L. Aruna Dhir

“The Corona virus Pandemic is far from over,” screams the most recent Deutsche Welle (DW) headline. In a report that follows, and one that is updated every Friday, the publication tells us that while there are 87 countries where there are “fewer new cases”; there are 16 countries in the red zone with “twice as many new cases” and 52 countries with “more new cases.

Hotel Operations Platforms Now Enable ‘Utility Players’

By Larry Mogelonsky

Venturing down to HITEC in Dallas near the end of September, it was a tradeshow fraught with obstacles that hindered it from achieving the highs of its antecovidian outings. It competed for attendees with the Lodging Conference held concurrently over in Phoenix; there were still lingering fears over the Delta Variant spiking in Texas; and perhaps the greatest concern is that many technology vendors, much like the hotels they are serve, are operating on lean budgets with just-in-time delivery of new features and sales through one-off video calls that defeat the purpose of a maintaining an expensive booth presence.

Delta variant slows lodging recovery

Following strong demand growth in Q2 resulting from increasing vaccination rates, the lodging industry’s recovery has slowed given the prevalence of the Delta variant. The recovery continues to favor leisure and resort destinations, with urban markets gradually seeing green shoots in performance.

Is It Safe? A Key Question on Hotel Guests’ Minds

By Larry Mogelonsky

The 1976 movie “Marathon Man” has an unforgettably tense scene where Dr. Christian Szell (played by Sir Laurence Olivier) torturously drills a restrained Dustin Hoffman’s teeth amidst an ongoing interrogation, repeatedly asking, “Is it safe?” If you have not seen this classic, be prepared to avoid the dentist for a little while thereafter.

How has COVID-19 impacted the Swiss hospitality sector?

By Darren Burke

Even as the world continues to ease its COVID-19 restrictions, for those of us who are restaurant owners, suppliers, and hospitality staff, we are not expecting a return to “business as usual.” In fact, after 20 months of navigating government restrictions set to combat the virus, many of us in hospitality are beginning to reevaluate our business models altogether.

PwC: US Average daily rate expected to drive RevPAR next year to 93% of 2019 levels

The US lodging industry continued to benefit from an outsized improvement in leisure demand through the summer months. As kids headed back to school, individual business travel and group demand that historically replaces summer leisure business post Labor Day has yet to surface, with office re openings pushed later into 2021 or early 2022 as a result of the delta variant of the virus.

U.S. Market Recovery Monitor - 13 November 2021

The U.S. hotel industry saw its largest week-over-week demand gain since early October with 704,000 more room nights sold for the week ending 13 November 2021. Weekly demand has increased in 21 of the past 33 weeks and the most recent week’s gain was the 10th largest in that span.

Understanding the Pandemic-Era Business Traveler

The Covid-19 pandemic has baked more scrutiny but also more purpose into the decision to travel for business. The shift to remote work, which catapulted brick-and-mortar offices into the future in a too-quick-for-comfort scramble, has now become the preferred environment for a majority of the knowledge-based workforce, according to professional network Blind.

Sense of Arrival Back at the Forefront

By Larry Mogelonsky

A key word to keep in mind in this post-coronavirus era of travel is ‘friction’. While vaccine statuses will soon become ubiquitously digitized via uploads to a mobile wallet or shared amongst governmental databases referenced at each passport swipe, it’s the COVID-19 tests that present far greater an obstacle, in turn broadly impeding the hotel industry from reattaining 2019 occupancy figures.

Hilton Global Trends Report Unpacks Surprising Ways the Pandemic Changed People, Profiles Expected 2022 Traveler Passions

There is no doubt that the pandemic modified travel – but that’s just part of the story. Today, Hilton released a global trends report unpacking how the pandemic changed people. “The 2022 Traveler: Emerging Trends and the Redefined Traveler, a Report from Hilton” – dives into an important truth: in two years, people’s lives were dramatically altered and that radically changed people.

The World Around Us: The Outlook for Sales

Dr. Lalia Rach, executive managing director at Associated Luxury Hotels International (AHLI) has worked for three decades to guide leadership development, advance strategy, and help leaders understand the forces impacting the hospitality industry.

How Covid changed the hospitality industry

I’m eavesdropping on the pre-service line-up at Davies and Brook in Claridge’s, a huddle of 20 or so staff led by general manager Anneka Brooks. Usually, line-ups are a chance to catch up on new dishes or prep for VIP guests.

In the Battle for Recovery, Choice is KING!

By Michael Heflin

Although we appear to be moving past the worst of the COVID-19 pandemic, the hospitality market seems to be recovering by fits and starts. By July 2021 for example, Daily TSA Passenger Throughput 一 a common proxy to measure travel volume 一 reached approximately 80% of pre-pandemic levels.

Hotels Ponder a Puzzling Future

As travel picks up amid signs the pandemic is waning, the hotel industry hopes its fortunes will rise too. But so far, it’s not clear when that moment will arrive — or whether some of the changes they have had to make will become permanent.

AHLA Statement on White House Travel Announcement

American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement following a White House announcement that it will lift travel restrictions for foreign visitors who are fully vaccinated against COVID-19 beginning Nov.

Statement from the Global Business Travel Association

Last week, the Biden Administration announced its new travel policy that beginning November 8 foreign national air travelers can enter the United States with the requirement that they be fully vaccinated and provide proof of their vaccination status to fly to the U.

Report: 2022 Negotiated U.S. Hotel Rates Could Rise 15 Percent

Much like the 2021 hotel request-for-proposals cycle, this year's negotiation season differs greatly from pre-pandemic ones. Many hotel companies have offered to roll over 2020 rates for a second year, and some buyers—though seemingly not as many as last year—are taking them up on it, with 2021 volume only nominally higher than 2020, and recovery still nascent.

HVS Seminar replay: Resetting the Balance Sheet to be Fit for Recovery

The theme of the latest in the series of seminars hosted by HVS together with legal expert Bird & Bird, publishing group EP Business in Hospitality and restructuring advisory firm AlixPartners was resetting the hotel balance sheet to be fit for the recovery, and fittingly was the first in the series to be held as a hybrid event, with some 60 participants gathering in person in central London, while an international audience watched and asked questions over zoom.

The hotel stay of the past has checked out

By Richard Turen

Just when you think you've heard it all, theror in this case, a great many potential wrinkles. Crisp new bedding may be a thing of the past, a memory associated with pre-pandemic times when housekeepers, often in crisp, white uniforms, would actually enter our hotel room twice a day.

Amadeus Research: What Will Drive Hotel Recovery In 2022?

Nearly two years after COVID-19 was first detected, the hospitality industry has yet to make a full recovery. Hotel occupancy rates and interest to travel have fluctuated from season to season and country to country, all impacted by government regulations, vaccine availability, and consumer confidence.

Rising costs, staffing shortages and multi-speed recovery play havoc with the UK hotel sector

By Russell Kett

A lively Q&A session, moderated by HVS chairman Russell Kett, addressed factors likely to hamper recovery progress. ‘The challenge around financial forecasting particularly if you have London hotels, as well as the pace of the change – when will it come back and how will it come back,’ was a key issue for Arron Taggart of Cheyne Capital, with travel restrictions, lack of airlift and scarcity of MICE business highlighted by Jan-Willem Terlouw of Westmont Group.

HSMAI: Why Hotel Revenue Leaders Are Feeling Optimistic

Brands are enjoying 2019 all over again — at least when it comes to leisure — while hotel management companies are more focused on cross-teams collaboration and how people work, according to participants at HSMAI’s Brand and HMC Chief Revenue Officer Executive Roundtables, held in Dallas on Sept.

The Lodging Conference – HVS Perspectives

By Rodney G. Clough

With nearly 2,000 registered, the Lodging Conference brought together members of the hospitality industry to discuss the recovery, challenges, and successes of the industry to date. The highlights of the event from those that attended from HVS are summarized here.

Silver Sponsor Maestro PMS Attends HITEC Virtually; Remodels its Booth to Serve as a Demo Scheduling, Mobile Device Charging, and Refreshment Hub

With Canada’s border still closed, Maestro PMS will be present virtually at HITEC Dallas 2021, to be held September 27 to 30 at the Kay Bailey Hutchison Convention Center. In the spirit of hospitality, the trusted long-time provider of Web-browser based cloud and on-premises property-management systems will open its expansive booth to all attendees looking for a sanitized space to relax and socially distance safely.

Low-Touch Hotels are Here to Stay

By Ross Beardsell

At the start of the pandemic, I implemented, when considered in retrospect, was an uncharacteristic experiment. For an entire day, I tried not to touch anything in a public space. After a few hours of what seemed like a long game of playground tag, I realised that it was impossible to shun much of our physical contact outside the home effectively.

Meetings: An Uncertain Future?

By Conor Kenny

People do not resist change, they resist loss. Loss of what is familiar, what they know and what does not frighten them. Losing that creates fear, fear of the unknown, fear of what could be and an unchosen, unseating of a daily norm.

How have Europe’s hotels fared during the pandemic?

In August 2021, Tranio joined forces with the International Hotel Investment Forum (IHIF) to conduct a joint survey on the impact the global COVID-19 pandemic has had on the hospitality sector since March 2020, and to zero in on what we can expect from the market going forward.

69% of Leisure Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. leisure travelers plan to significantly pare back travel plans amid rising COVID-19 cases, with 69% planning to take fewer trips, 55% planning to postpone existing travel plans, and 42% likely to cancel existing plans without rescheduling, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

Marriott warns of ‘fight for talent’ as hotels struggle to find staff

Marriott’s chief executive has warned that the company is in a “fight for talent” as it tries to recruit 10,000 staff to its US hotels to keep pace with a sharp rebound in bookings. Tony Capuano, who took over after the death in February of his predecessor Arne Sorenson, said pandemic redundancies had “rattled” workers’ confidence in the travel and tourism sector, prompting acute staff shortages.

The Future of Hotels Post-Pandemic

By Youri Sawerschel

Creative Supply founder Youri Sawerschel and Frame Magazine’s Tracey Ingram sit down for the first in a series on space and branding, bringing together insights from Sawerschel’s realm of brand strategy and brand design, and Ingram’s role as editor at large for one of the world’s leading interior-design publications.

Recovery of Business Travel – ‘Everybody Talks but Nobody Knows’

By Jack B. Corgel

The media, when communicating about the prospects for airlines, aircraft manufactures, the hotels, and vendors that serve these sectors report on the return of business travel to pre-pandemic levels. But nobody knows! It’s reasonable to estimate an upcoming business travel recovery with an abstraction from what occurred after prior recessions, especially the post-financial crisis period.

CBRE's U.S. Hotels' State of the Union - September 2021

Key Takeaways - The occupancy recovery has flat-lined and RevPAR gains have lost some momentum as we head into fall. - International travel restrictions continue to benefit U.S. hotels and the bulk of inbound travelers are now coming from Latin America, a meaningful change since prior to the pandemic.

The Hospitality Recruits

By Sharad Kapur

Purple bands on LinkedIn have been a far better visual than the multiples of greens we witnessed in the recent past. While hospitality recruitment has taken a turn for the better, it is another story that the COVID era has upended the hospitality talent landscape completely.

67% of Business Travelers to Reduce Trips Amid Rising COVID-19 Cases

U.S. business travelers are scaling back travel plans amid rising COVID-19 cases, with 67% planning to take fewer trips, 52% likely to cancel existing travel plans without rescheduling, and 60% planning to postpone existing travel plans, according to a new national survey conducted by Morning Consult on behalf of the American Hotel & Lodging Association (AHLA).

Tourism After Lockdown: Current Travel Barriers

Regions around the world continue to see increased pandemic-related challenges, with the situation varying greatly by country. Fortunately, more than 4.6 billion doses of coronavirus vaccines have been administered in more than 190 countries, providing the tourism and hospitality industry a much-needed confidence boost, especially during the current summer months.

Hotels must cease the dangerous trend of hygiene theater

By Dr Lisa Ackerley

At a time when many Americans are patronizing hotels for the first time in almost 18 months – and cases of the Delta variant of SARS-CoV-2 are on the rise – hotels must cease the dangerous trend of ‘hygiene theater’ and adopt an effective, sustainable, cost-effective and risk-based approach to hygiene interventions.

137 Million American Adults (53%) to Travel for Labor Day 2021 Despite 75% Concerned About the Delta Variant According to a Survey by The Vacationer

A new survey from The Vacationer (https://thevacationer.com/labor-day-travel-survey-2021/) shows 137 Million American adults (53%) plan to travel for Labor Day this year. Despite the increase in travel from the Fourth of July, 75% (194 million adults) say Covid-19 and the Delta variant is either a big concern or a slight concern when considering Labor Day plans.

Deloitte Report: Return to a world transformed - How the pandemic is reshaping corporate travel

Corporate travel, which took a big hit during the pandemic, is showing green shoots again. But will it approach prepandemic levels any time soon? How will the shift toward remote work affect the return of internal meetings, client visits, and conferences? The answers to these questions will determine how businesses and travel providers pivot to function in the new normal.

China’s Hotel Recovery Evaporated in 2 Weeks

China, usually seen as the global leader in the hotel industry’s recovery from the pandemic, took a massive fall last week in its hospitality comeback due to the Delta variant. Prior industry optimism about the country’s ability to quickly rally after a setback doesn’t seem to apply this time around.

Cornell Webinar Recap: Preparing for the Return of Business Meetings, Conferences and Travel: Is High-Tech the New High-Touch?

On June 15th, four hospitality and technology industry experts joined School of Hotel Administration (SHA) Professor Chekitan Dev to discuss the post-pandemic outlook for business travel in a keynote webinar titled Your Itinerary: Preparing for the Comeback of Business Meetings, Conferences, and Travel, presented by the Center for Hospitality Research (CHR) and eCornell.

Second Quarter 2021: Are We There Yet?

Cornell research: United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet.

HVS Monday Musings: Indian Restaurant Industry – Riding Out The COVID-19 Storm

The Indian restaurant industry has been on a roller coaster ride, with several lows and few highs since the onset of the pandemic. The strict lockdown regimes of the first and second pandemic waves in the country have had a severe and long-lasting impact on the dine-out culture, with industry associations estimating that 25-30% of the outlets have shut down in the last year.

The Employee Of Tomorrow?

By Vanguélis Panayotis

At a time when the recovery of our sector is raising many issues, we are facing our old demons: adding value to our industry and our professions. Today, more than 100,000 jobs remain vacant in French restaurants, hotels and other tourist properties.

Tourism After Lockdown: Temperature Check On Travel

The prospects for a swift tourism recovery have been dealt a blow in recent months as the Delta variant has spread rapidly across many parts of the world. While vaccination rates have continued growing in most developed countries, rising COVID-19 cases have forced some governments to reimpose restrictions or, at the very least, slow plans for reopening their economies.

LHW Travel White Paper: Marketing During the Covid-19 Pandemic

Explore the evolution of the marketing campaign during the Covid-19 pandemic and the impact of the crisis on the travel and hospitality industry. The white paper includes insights and analysis from The Leading Hotels of the World’s Chief Marketing Officer Phil Koserowski and the author of Corporate Agility’s Michael Wong.

HVS Asia Pacific Hospitality Newsletter - Week Ending 30 July 2021

Partners Group, GIC and Salter Brothers Acquire Australia’s Travelodge Hotels for AUD620 Million, Thailand-based Minor International Sold Two Hotels in Algarve, Portugal, Clark International Airport’s New Passenger Terminal Completes Construction, Samui Plus Model Expected to Generate THB180 Million in the First Month.

CBRE Podcast: Keith Barr, CEO of IHG talks about "What's Next For Hotels"

Travel rates are returning to pre-pandemic levels in parts of the world. How is the hospitality industry responding? Keith Barr, CEO of the multinational InterContinental Hotels Group, and CBRE’s Rachael Rothman, Head of Hotels Research & Data Analytics, join Spencer to discuss what’s next for the hospitality sector and what lessons the industry has learned from COVID-19.

ALIS Conference Perspectives

By Rodney G. Clough

The ALIS Conference came and went this week, bringing Downtown L.A. hotels to life with optimism and hope that normal for the hotel industry is coming in the not-too-distant future. Here are some collective takeaways from our team that was in attendance.

HSMAI Perspective: Helping Students Help You

By Robert A. Gilbert

A few months ago, I offered a cautionary outlook for the hospitality talent pipeline as the industry moves through recovery, noting that “hotel companies may not be sufficiently staffed with sales, marketing, and revenue professionals at the property and above-property levels to meet the return — now or in the years ahead.

Supporting The Local Community And Protecting The Children: The Focus Of RIU’s Social Responsibility Work During The COVID Era

The RIU chain is presenting its new Sustainability Report for 2020 — a year marked by the challenges facing the tourism sector as a result of the COVID-19 pandemic, but in which it strengthened CSR with 30 social and environmental actions worldwide to support the local community and protect children, that directly or indirectly benefited 13.

Future-Proofing UK Hotels

By Malcolm Kerr

Malcolm Kerr, Managing Director of Horwath HTL UK has been talking to prominent executives and advisors to get their perspective on the major challenges facing owners and how they are preparing for an uncertain future.

The West End Is Ready To Roar Again

Westminster’s 3,700 bars, restaurants and pubs, 56 theatres, 21 LGBTQI+ night time venues and world-class retail and cultural offerings are ready to jump back to life. The hotel industry will be playing a vital part in contributing to the safe and successful reopening this summer.

IATA Warns Governments On High Cost Of Testing

The International Air Transport Association (IATA) called on governments to take action to address the high cost of COVID-19 tests in many jurisdictions and urged flexibility in permitting the use of cost-effective antigen tests as an alternative to more expensive PCR tests.

The Inner Game: Hotels And The Post-Pandemic Wellness Opportunity

By Mariana Palmeiro

The global wellness economy, valued at $4.5 trillion, is rapidly outpacing the growth of the global economy, with ever-increasing demand attributed to several contributory factors. Aging populations, fast-paced lives and high-pressure jobs are resulting in an increase in chronic conditions, stress, depression and sleep problems.

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