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Third Quarter Trading Update to 30 September 2020

Keith Barr, Chief Executive Officer, InterContinental Hotels Group PLC, said: "Trading improved in the third quarter, although progress continues to vary by region. RevPAR declined 53%, compared to a 75% decline in the prior quarter, while occupancy was 44%, up from 25% in Q2.

The New Era of ‘Safety First’ Travelers

Coronavirus (COVID-19) has affected nearly every aspect of our lives. As travelers start to rediscover the world again, it's not surprising that the majority (79%) are planning to take more health and safety related precautions when traveling in the future with over half (59%) opting to avoid certain destinations altogether due to safety concerns.

The Big Rethink Agenda: HR, Leadership and Crisis Management

By Thomas Mielke

Throughout the summer months, AETHOS has been inviting human resources executives to participate in one-on-one conversations as well as online roundtable discussions. The purpose has been to have an open and unbiased forum to be able to share concerns, ideas or challenges with impartial industry executives as it relates to talent management and leadership aspects within one's own organization.

Q3 2020 revenue: 329 million euros down 63.7% like-for-like

Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said: "Our performances during the third quarter point to a marked recovery of business during the summer season. The worst of the crisis is now behind us, but our main markets are still substantially affected by the measures rolled out to combat the health crisis.

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Overwhelming Call for Rapid Testing Pre-Departure

76% of respondents believe that rapid testing prior to departure, and waiving quarantining requirements for those who test negative, to be the best way to open up international travel according to the latest Global Business Travel Association (GBTA) poll.

Can AI-driven tech help bring back tourism travel?

The global restrictions imposed since March this year due to Covid-19 has brought international travel to a screeching halt. It has caused a 22% fall in international tourist arrivals during the first quarter of 2020 and could further decline by 60-80% over the whole year.

A Passionate Professional from Puglia has a face-to-face with the Pandemic! Lessons from Italy

By L. Aruna Dhir

The current Pandemic is behaving whimsically with different people! Himmat Anand, a hotel owner friend has been sticking to his promise of reopening his Tree of Life resorts one after the other. He is also opening new resorts in a couple of locations in the portfolio of his second brand of hotels - A Dog's Story.

Hospitality Industry’s “Buy One, Give One” Campaign Jumpstarted Recovery Efforts With Over 65,000 Room Nights Purchased And Gave Back To Frontline Healthcare Workers

In response to the COVID-19 pandemic and its devastating effect on travel, the hospitality industry banded together to launch Buy One, Give One, a "vacay layaway" program. The initiative resulted in the purchase of more than 65,000 room nights for future stays, providing immediate revenue for participating hotel partners, who then donated room nights to frontline healthcare workers as a well-deserved "thank you.

The Recovery Period Time for Hospitality Sector

By Korosh Farazad

As we all know, the COVID-19 pandemic has severely affected the world economy. No industry can escape the disruption of COVID-19, hotel sector being the most and deeply affected. Many hotels are shutting their doors since March 2020 and where we can see the dramatic declined in RevPAR.

Dusit partners with Pixel One to provide safe, dynamic and affordable solutions for hybrid meetings in Thailand

Dusit International, one of Thailand's leading hotel and property development companies, has teamed up with innovative Bangkok-based event management company Pixel One Production Co., Ltd, which specialises in audio-visual production solutions for MICE business, to deliver new services for virtual and hybrid meetings at Dusit Hotels and Resorts throughout Thailand.

Weekend Plans, Anyone?

By Noelle Homsy

I started writing this piece, my first ever on LinkedIn, back in February. Governments had just begun banning citizens and residents of highly infected cities from entering what they believed was a "safer" country.

HVS Asia Pacific Hospitality Newsletter - Week Ending 16 October 2020

Swansea Hotel Acquired by Hunter Group in Lake Macquarie, Australia, Singapore and Hong Kong Enters into In-Principal Agreement to Establish Bilateral Air Travel Bubble for Leisure Travel Without Need for Quarantine, Singapore and Indonesia Established Reciprocal Green Lane, Western Australia Premier Mark McGowan Announced 50,000 Affordable Airfares.

Four Interior Design Trends for the Post-Pandemic Hotel

By Larry Mogelonsky

Once the greenlight was given, all businesses looked to reopen as quickly as possible after the lockdown. This has resulted in countless slapdash efforts for achieving the minimum of viral safety compliance, with most structural upgrades meant as only temporary installations and most of them particularly garish at that.

Adjusting Asset Management Staffing Strategies

By David Mansbach

The hotel industry faces an extraordinary challenge today: how to operate a hotel in the "new normal." With the near future so cloudy, it is close to impossible to effectively set accurate property and company forecasts; at this time occupancies and revenue per available room numbers are at painfully inadequate levels.

Accor Successfully Implements ALLSAFE Throughout Its Hotels And Resorts Worldwide

Accor today announced its continued action to lead the hospitality industry with the most stringent cleaning standards and operational procedures concentrated on guest safety. Following operational disruptions stemming from COVID-19, Accor has successfully reopened most of its hotels with 95% of them having already adopted the Group's trusted ALLSAFE cleanliness and hygiene protocols jointly developed with Bureau Veritas.

Fulfilling Guest Needs in a Post-COVID and Guest Room-Centric Era

By Pierre Agrario

The hotel guest room is undergoing a transformation, and it's up to hoteliers to decide how this space can be activated in the future. As customer touch points continue to erode and sanitation takes precedence over every other aspect of a guests' stay, hotels need to find ways to remain experiential while proving for guests' needs during a socially distant climate.

Saving Face: 7 Steps To A Safe Small Meeting

We all know of somebody who has started a complex new role but is yet to meet their colleagues in person, or hosted a creative virtual team brainstorm that started off fizzing with ideas until audio and visual connectivity gave out.

Can Hotels Create Convergence Economies?

The COVID-19 pandemic has forced us to question the way our economy and society have operated for centuries. Since the onset of the first Industrial Revolution more than 200 years ago, the Western economic model of hyper competition and continuous growth has achieved global dominance - this holds true even in the hotel industry.

The Revitalized Need for Post-COVID Security Technology

By Larry Mogelonsky

Contactless technologies became mission critical as a way to solve many of the issues created by the coronavirus crisis. As we transition from the pandemic into the next normal of semi-permanent viral safety upgrades and the dominance of regional travel, it's important to consider the long-term ramifications of so many people furloughed or unemployed by the pandemic.

Survey: 9 In 10 Voters Support Congress Passing Another COVID Relief Bill To Help Distressed Businesses

Americans are concerned about the impact of the coronavirus pandemic on all aspects of the economy, and 90 percent support Congress passing another economic stimulus bill to help distressed small businesses and employees, according to a new survey of registered voters conducted by Morning Consult and commissioned by the American Hotel & Lodging Association (AHLA).

Ready for recovery? Your direct booking action plan

Within today's challenging context, hotel brands and properties need to look for even more innovative approaches to win back their fair shares of direct bookings. Now is a good time to start developing creative and personalized marketing techniques to give that motivational boost to your potential guests, and to let them know that they can trust you in providing a smooth, safe, and refined experience.

Tourism After Lockdown: Taking the Pulse of Travel

STR's Tourism Consumer Insights team has been keeping a close eye on consumer trends around the industry during this truly unprecedented time. The twists and turns of the COVID-19 pandemic have contributed to seismic changes in tourism, which has included the cessation of international travel for some countries.

Time to Open Up the Buffets

By Chuck Kelley

The buffet has been an integral part of many restaurant and other hotel food operations. For now, the buffet is just taking up space - an ugly reminder of better times. Buffets have a unique appeal to many customers if for no other reason than the visual of the food display - so many options for one set price.

Europe’s Recovery From the Last Recession

Major economies in Europe, including the U.K. and those in the Eurozone, recently confirmed what we already suspected. Economies across the continent have entered an economic recession because of the impact of COVID-19—an impact that has been devastating for the hospitality industry.

Airbnb's Commitment to Safer Travel: New Health and Safety Mandate

As people continue to find new ways to travel and host safely, in line with guidance and rules issued by local governments and health authorities, cleanliness remains a priority. Today, we announced hosts and guests must agree to follow Airbnb's COVID-19 Safety Practices, which include wearing a mask, practicing social distancing, and, for hosts and their teams, abiding by our five-step enhanced cleaning process.

COVID-19’s Impact on the Denver Lodging Market

Amid a worldwide pandemic, the lodging industry is facing a downturn that is greater than the past two lodging-market declines combined. During the Great Recession, Metro Denver's occupancy fell roughly eight points from 65% in 2008 to 57% in 2009; this year, we forecast occupancy to drop from the 2019 benchmark of roughly 74% to 42%, reflecting a 32-point correction.

Setting a Course for Enhanced Guest Satisfaction and Safety in the Post-COVID Era

By Gary Patrick

While the onset of the COVID-19 health crisis has propelled the hospitality industry into a period of unmatched unpredictability as to when and how markets will begin to improve, it has also reinforced the fact that guest needs and expectations are never set in stone, and that hoteliers must always keep an eye on ever evolving market trend shifts to remain successful.

The Roger Smith Hotel and the New Working-from-a-Hotel Model

By Larry Mogelonsky

Who is Roger Smith? As the hotel's Director of Marketing and Co-Owner, John Knowles, jocularly explained during our time together, the enigmatic 'Roger' is many things to many people. The personified alias that has given this Midtown Manhattan property its name has always represented a place where great ideas are born and where bold actions are made reality.

G20 Tourism Leaders Commit to Intensify Efforts towards a Sustainable Recovery

Tourism Ministers of the G20 nations have committed to stepping up their efforts to place sustainability and inclusion at the heart of tourism recovery and future growth. The implementation of the World Tourism Organization AlUla Framework for Inclusive Community Development Through Tourism, presented on the occasion of the Ministerial Meeting, was welcomed by the G20 Tourism Ministers as a tool for achieving a fairer and more inclusive sector.

5 Considerations for a First Time Hotel Buyer

By Jon Peck

The shocking decrease in demand created by COVID-19 crippled balance sheets and sidelined many of the traditional hotel buyers such as hotel REITs, current owners, and Private Equity groups. As liquidity pressure mounts on current owners, quality hotel opportunities are certainly going to come on the market (or off-market) at deep discounts, but the window of opportunity is likely to be brief.

Through August, Greater Boston Lodging Market Ranks as the Hardest Hit by Pandemic

By Sebastian Colella

The Greater Boston market has experienced a 71% decline in room revenue through August when compared to the same time last year, the largest decline of all top-25 markets according to STR. Hotels in Boston and Cambridge, as well as those in the Greater Boston area, began to feel the effects of the ongoing pandemic in early March, before many markets around the country.

COVID Relief Now Coalition Releases New Ad

The COVID RELIEF NOW Coalition, comprised of more than 230 public and private sector groups, today released a new ad called "No Recess without Relief," imploring Congress to not leave town for the 2020 elections without passing additional COVID economic relief.

The Battle For Virus Prevention In Hotels

By Brian Shedd

When hoteliers of the future look back on the year 2020, it will be largely a study of the battle for virus prevention in hotels. COVID-19 aka the "Novel Coronavirus" has decimated the American economy and by association the hospitality industry.

Bookingcom President and CEO Glenn Fogel discusses Pandemic Impact

Since the pandemic started, I understand bookings on your travel platforms have plunged more than 80 percent. You've already suspended share buybacks and you've already raised some $4 billion in debts from investors, give us an idea of the cash position you're in right now, and how long a runway does it give you? GF: Yes, in the second quarter, we did our earnings announcement and we are absolutely fine.

COVID Relief Now Statement

Last week's discouraging jobs report is further evidence that our economy will continue to struggle without comprehensive federal assistance, and if it does not happen now a full recovery will likely be delayed for years.

The Rebound of Business Travel Post COVID-19

By Korosh Farazad

Since the COVID-19 pandemic outbreak at the start of this year, the world experienced national lockdown where business travel has ground to a halt. Business travellers are forced to move rapidly from face to face meetings and events to virtual platforms such as zoom and Microsoft Team and other apps that keep popping up.

Duty of Care Benchmarking Tool

For any organization, "Duty of Care" is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes reducing or eliminating the spread of the disease.

Pre- and Post-COVID Travel Preferences

By Linda Canina

COVID-19 has disrupted travel and the hospitality industry like no other historical event. As travel slowly resumes in the US under strict government guidelines, our survey results suggest that travel-related businesses like hotels are now serving a more cautious guest who appreciates mask wearing, social distancing, and increased cleaning.

Can Hoteliers Afford to Ignore Google in the Post-Crisis Era?

By Max Starkov

With all the heated discussions about Google dominating travel and increasing calls by industry pundits and experts to lessen hospitality's dependency on the search giant, one thing is for certain: cash-strapped hoteliers today simply cannot just pause or abandon their marketing presence on Google.

2021 Hotel Forecast

By Bob Rauch

The COVID-19 pandemic has caused unprecedented disruption to the hospitality industry, so when it comes to mapping a post-pandemic recovery, it's clear that we are in uncharted territory. The Lodging Conference hosted Bernard Bauhmohl, Chief Economist of the Economic Outlook Group.

Revenue Optimization in the “New Abnormal”

By Juli Jones

HSMAI's Revenue Optimization Advisory Board members spent time recently updating their dashboard of the top issues facing hotels and the professionals leading revenue optimization efforts. Surprisingly, the issues themselves haven't changed dramatically since their last "scouting" exercise conducted in December 2019, but the context has certainly shifted in the "new abnormal.

African Hotel Reopening Strategies And Recovery Responses

By Wayne Troughton

Leading hospitality advisory and brokerage consultancy, HTI Consulting recently hosted its second Pan-African 'Virtual Hotel Club,' a digital forum that saw the operations directors from major brands active in the African hotel space share their unique insights around hotel re-opening strategies and 'lessons learnt' during the current global pandemic.

A Deep Dive Into Japan’s Road To Recovery

While many nations have lifted COVID-19-related limits on travelers, entry restrictions for international travelers in Japan remain in place. However, the Japanese government has launched a "Go to Travel" campaign to promote domestic travel and help boost local businesses.

Enhanced Forward-Looking Data in Amadeus’ Business Intelligence Solutions Provide Insight for Recovery

With COVID-19 significantly impacting travel trends and buyer behaviors, relying on historical data is no longer enough to plan for the future. Having access to forward-looking data has never been more important for the hotel industry than it is today, as hoteliers need a real-time, comprehensive view of market performance to successfully understand shifting traveler behaviors and implement an effective recovery strategy.

The WFH Culture

By Shalloo Dhillon

The one thing that the ongoing pandemic has made popular is the Concept of WFH (Work from Home). WFH has always been a part of most industries seeking flexible working methods but the lockdowns at the beginning of the Virus outbreak made this concept the only option for organizations across the globe.

New Coalition Of Public And Private Sector Leaders Call On Congress To Act On COVID Relief Before Election

COVID RELIEF NOW, a new coalition of nearly 200 major public and private sector groups across the U.S., today called for "No Recess without Relief," imploring Congress to not leave town for the 2020 elections without passing additional COVID economic relief - stating millions of jobs and survival of small businesses as well as vital government services are on the line.

FINN Partners’ Travel Practice releases ‘Domestic Tourism – Recovery Starts at Home’ report

Ahead of World Tourism Day (27 September), FINN Partners' Travel Practice has released its report - 'Domestic Tourism - Recovery Starts at Home'. The report highlights 25 of the world's most innovative and creative domestic tourism campaigns that are being rolled out globally as examples of how domestic tourism is helping destinations recover while safeguarding jobs and protecting livelihoods until international travel returns.

The Hospitality Industry’s Perspective on the New Normal

By Omar Issa

Mr. Omar Issa will be speaking on this topic on day two of the 16th edition of the Arabian Hotel Investment Conference (AHIC), taking place in a brand new format with live onsite and virtual sessions over three days from 29 September – 1 October.

What Summer Search Data Really Tells Us About Post-COVID Travel

By Larry Mogelonsky

Travel behavior in the summer of COVID-19 has been erratic and still has a long way to go until it returns to pre-pandemic levels. However, the search data during this recovery period can offer strong clues as to what customers will want from their hotel experiences in the next normal so that operators can adjust their businesses accordingly.

Insights on International Hospitality Executive recruitment In the context of the COVID-19 crisis

By Helene Bouyer

As an Executive Search firm, specializing in the Hospitality industry, Tovalea team members have been in close contact with a number of clients and candidates during the Covid-19 crisis. Valérie Bisch recently published an interesting article about the trends - French speakers, please do not hesitate to visit our website (link below).

Is Now The Time To Turn Off Automation?

Duetto's CEO, David Woolenberg, was joined by Deniel Frey, VP Revenue Management, H-Hotels, and Kelly Cronin, Revenue Director, Village Hotels, on the latest edition of our One World, One Industry, One Conversation webinar series on September 22.

The Future of Airbnb

In the travel wreckage caused by the pandemic, home-sharing has emerged as battered, but with a steady pulse, as rental houses became social-distancing refuges for the travel-starved.

The Role Of Technology In Managing Operational Complexities In The COVID-19 Era

By Soenke Weiss

The hospitality sector has been hard hit by the COVID-19 pandemic as we saw hotels around the world forced to close their doors for an uncertain and extended period of time. Hotels have used lockdown to prepare for reopening, taking into account new protocols and cleaning procedures so that guests and employees are confident to return.

Second Wave Brings Uncertainty to Business Travel Recovery

The majority of Global Business Travel Association (GBTA) companies expect their employees to return to in-person events in 2021. Almost half (45%) expect attendance to resume in the first half of the year, according to the latest poll conducted between September 15-19, 2020, by GBTA, with an additional 25% expecting a return to in-person events in the second half of 2021.

UNWTO Launches Comprehensive Tourism Recovery Tracker

As growing numbers of countries around the world ease restrictions on travel, the World Tourism Organization (UNWTO) has launched a new Tourism Recovery Tracker to support global tourism. This represents the latest concrete action undertaken by the United Nations specialized agency as it leads the response of global tourism and guides recovery.

WTTC Announces International Coordinated Plan to Save the Travel & Tourism Sector

Following various meetings with governments around the world and a letter signed by 120 CEOs of private companies, addressed to the Heads of State of the G7, the World Travel and Tourism Council (WTTC, for its acronym in English) hopes to finalize an international plan to save the travel and tourism industry from the worst threat in its history, due to the negative effects of the COVID-19 pandemic.

Verified Clean Technologies as the Necessary Step to Bring Groups Back

By Larry Mogelonsky

Staycations and drive-market getaways have become the going trends to help revitalize leisure travel for a summer season where we are still battling COVID-19. But most hotels don't build and grow rate from fully independent travelers alone, nor can they keep their ledgers in the black without midweek occupancy during off-peak periods.

World Tourism Day: How digital skills can support recovery

After months of isolation while living in quarantine, travel is the leisure activity that I miss the most. And I'm not alone. Our research, conducted with the Boston Consulting Group, shows that 31 percent of people hope to plan leisure travel once they feel safe enough to do so.

‘What Are You Trying to Say?’

By Conor Kenny

When a sudden and unexpected storm hits our shores, our business and our brand, how we communicate and what we say, becomes even more important. What we see, what we hear, what we believe, depends on where we stand.

JLL’s 21st semi-annual Hotel Investment Sentiment Survey

Historically the lodging industry has proved to be one of the most resilient industries in the world and there is no reason why the industry cannot recover from the COVID-19 shock. As one of the real estate sectors most dependent on individual mobility, travel restrictions and government-mandated lockdowns induced a dramatic decline in hotel occupancies across the world with performance hovering near 10% or even lower for the month of April.

The future of travel

The future of travel used to be flying cars and faster-than-sound jets but Covid-19 has changed all that. Today the travel industry would simply settle for a resumption of some normality.

Value Reigns in the Hotel Recovery Phase

By Larry Mogelonsky

The summer of COVID-19 for hotels has meant a dominance of local leisure guests and road trips as we await the return of group travel to boost our occupancies and our margins. With the approaching next normal of autumn, winter, more properties reopening and less overall desirability for a vacation to a domestic location during the colder months, it would be all too easy to succumb to a price war.

HVS Monday Musings: The Onus lies with Us – Rebuilding Trust to Get Back Guests to Eat & Stay With Us!

After a prolonged lockdown, our industry is gradually picking up the threads and rekindling operations with one of the immediate tasks being rebuilding guest confidence and trust. This is easier said than done as the guests are more cautious than ever and are watching closely! No amount of third-party certification will get you a repeat purchase if the guest does not feel 'safe' within your premises.

In Jittery Times, This Asset Class is Steady

By David Eisen

It's U.S. Open week. The top golfers in the world convene just outside New York City at Winged Foot Golf Club (no fans allowed) where they will compete for a major title and all the prestige and money that comes with it.

Hotel Cleanliness Policies in the Time of COVID-19

By Christian Cross

COVID-19 has posed challenges never seen before by the hotel industry, requiring owners, managers, and brands to take new precautions to keep both guests and staff safe. The industry faced the added challenge of not only creating a safe lodging environment but also creating the impression of security to give guests the confidence to travel again.

Lessons from Disaster: COVID-19 and Chinese Hotels

Few industries have suffered more from the COVID-19 than hospitality and tourism, and China's hotel sector has many lessons to learn. In a thought-provoking exploratory study published recently, Dr Fei Hao, Dr Qu Xiao and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University cast light on the fundamental impact of COVID-19 on the sector, and propose strategies for Chinese hotel firms to overcome their current difficulties and emerge ever stronger.

Avoiding a Hotel Shutdown Calls for Compliance Technology

By Larry Mogelonsky

Having all suffered through the global travel lockdown this past spring, the scariest thought now is a reentry into pandemic conditions due to a second wave of the coronavirus. We're already seeing this pattern emerge in states like Arizona, Florida and Texas, and with the virus still very active in many other countries, every hotel needs to do its part to prevent a localized COVID-19 resurgence.

What hotels can learn from Airbnb’s response to the COVID-19 crisis

By Matthieu Mauguin

For most hoteliers, Airbnb represents more of a threat than a role model. In its twelve years of existence, the Californian company has reshaped the world of travel like no one ever before. Indeed, by introducing a new type of accommodation, namely short-term rentals from person to person, the co-founders of Airbnb have challenged some of the age-old principles of the hotel business.

Global Tourist Numbers Down 65% In First Half Of 2020, UNWTO Reports

International tourist arrivals plunged 93% in June when compared to 2019, with the latest data from the World Tourism Organization showing the severe impact COVID-19 has had on the sector. According to the new issue of the World Tourism Barometer from the United Nations specialized agency, international tourist arrivals dropped by 65% during the first half of the year.

COVID-19: Voice of Consumers on Travel & Hospitality

By Alan Young

It's a Tuesday evening, and you wait at the curb for your Uber. The app prompts you with a reminder that riders must wear a mask, and you sort through your bag to make sure you packed one. As you strap on your mask, your driver pulls up, and you duck into the backseat, where you spot a hand sanitizer bottle in the cupholder.

Horwath HTL Market Report: India Hotel Market Review: H1 2020

2019 had been one of the strongest performing years for the Indian hotel market in the past decade, uplifting hopes for even better performance in 2020. However, 2020 has been the toughest year in living memory and unfortunately looks to carry on the negative trend for the rest of the year due to the global pandemic.

Seizing The Recovery: 3 Key Marketing Strategies Every U.S. Hotel Owner Should Consider This Fall

By Martin Verdon-Roe

It has been six months since COVID-19 was declared a pandemic and the U.S. hotel industry was faced with an unprecedented loss of demand. Since then we have been leveraging the advantage of being the world's largest travel platform to understand the speed of recovery, and driving critical insight into how, when and where consumers are planning their next trip.

Most U.S. Airlines Are Getting Rid of Change Fees for Good

In its latest move to offer more flexibility to fliers during COVID-19, most major U.S. airlines have put an end to ticket change fees for good. United Airlines kicked off the trend, announcing on August 30 that going forward, it would no longer be charging change fees for all standard economy and premium cabin tickets for travel within the U.

61,450 Manhattan hotel rooms remain closed - 58% of Room Inventory - PwC Reports

The COVID-19 pandemic continued to severely impair Manhattan hotels in the second quarter, as travel restrictions and business closures remained the new normal. With over 60,000 hotel rooms currently closed, widespread cancellation of group travel, and heightened economic uncertainty, second quarter revenue per available room ("RevPAR") experienced a year-over-year decline of 81.

Cvent Trends: Smaller Meeting Sizes, Lower ADRs, Chain Scale Shift

Many meetings since March have been canceled, postponed or moved to virtual platforms because of the Covid-19 pandemic, but about $2 billion worth of meeting requests for proposals during the second quarter of 2020 were sourced through meetings management company Cvent's network, Cvent senior director of analytics Jeffrey Emenecker said during the recent Cvent Connect virtual conference.

Handling Online Hotel Reviews in COVID-19

By Susan Barry

These are some of the more extreme examples of online reviews that have been written about hotels since the COVID-19 pandemic began. Even if your hotel hasn't been put on blast for following local mandates, you have probably noticed an uptick in negative reviews and complaints.

Lessons from COVID-19: teaching hospitality during a pandemic

By Ian Millar

We spoke to Ian Millar, who teaches at the prestigious Ecole Hôtelière de Lausanne as a Senior Lecturer in Hospitality Technology and manager of the Institute of Business Creativity (IBC). Ian specializes in hospitality technology and is expertly placed to engage with students about new developments and where the industry will develop.

UNWTO: More Than 50% of Global Destinations Are Easing Travel Restrictions - But Caution Remains

A majority of destinations around the world (53%) have now started easing travel restrictions introduced in response to the COVID-19 pandemic. Though many remain cautious in view of the development of the pandemic, the seventh edition of the UNWTO "COVID-19 Related Travel Restrictions: A Global Review for Tourism" confirms the ongoing trend towards the gradual restart of tourism.

Can RoomOrders kill COVID-19?

By Eugene B. Jones

A friend of mine who is high up in the finance world said congratulations to me the other day. He said he noticed in the media that RoomOrders appeared to be doing well in these dire circumstances and that he takes his hat off to me.

Guest Software Essential for a Reservations-Only Restaurant Culture

By Larry Mogelonsky

In the midst of the summer of COVID, most patrons relish the chance to comfortably eat outside on a restaurant patio, all adequately physically distanced from other customers. Barring a few staunch objectors, others who would prefer to be seated indoors can empathize with the present state of affairs and bite the bullet.

Innovative Ideas for Keeping Guests Safe During the Pandemic

By David Berger

With the COVID-19 pandemic continuing to impact occupancy rates of hotels across the U.S., hoteliers are doing what they can to signal to travelers that their properties are taking every precaution to keep them safe, but this messaging — even with the continued support of brands and industry associations — is often inconsistent with the narrative consumers are hearing from other sources.

Phuket Hotels Fight For Their Lives As Massive Economic Fallout Expected From Failure Of Domestic Tourism To Support The Industry

Phuket's hotel industry is reaching breaking point and drastic economic support from the government is needed for it to survive the high season, urge industry leaders. In the wake of the controversial "Phuket Model" international travel reopening scheme, reality is biting back as hotels in Thailand's leading resort island are unable to sustain operating viability based on domestic tourism.

Las Vegas COVID-19 Pandemic Update

By Shannon S. Okada

The Las Vegas Convention and Visitors Authority (LVCVA) reported that the number of visitors to Las Vegas in June and July of 2020 totaled 2,503,100, which represented a 65.7% decrease from 7,293,300 visitors in June and July of 2019.

Interview with Hospitality Influencer Michael Caruso

By Kal MacDonald

As we reach six months into the COVID-19 pandemic, the state of hospitality has remained the same. Our industry is the first to get hit and the last to recover. Some properties are partially open, others are temporarily closed, while a few have not survived and shut their doors permanently.

Horwath HTL Hotel Market Sentiment Survey: Italian Hotel Market & COVID-19 Impact

Horwath HTL Italy conducted this survey in collaboration with the Italian Hotel Association to evaluate the current and medium-term impacts of Covid-19 on the Italian hospitality industry. In general, it is commonly expected a heavy drop of performances in the first semester of 2020 compared to 2019, with more than 49% of respondents expecting a decrease of more than 80% of Total Revenues.

Shared Commitment is Key to a Green Hospitality Recovery

By Willy Legrand

The Great Lockdown is often referred to by economists to explain the double upheaval taking place in the global economy where (1) businesses had to slow down or stop their activities causing a (2) collapse in the consumption (and business investments) across all spheres of society looking towards an uncertain future.

3 Ways To Help Boost The Confidence Of Your Traveling Employees

Leading a team - especially during a crisis - takes patience and fortitude. When your direct reports express confusion, it's important to support them. Since the start of the pandemic, we've navigated the changes in our industry by engaging with experts within CWT and the wider business travel and meetings & events industries.

Global Survey: How Hotel Revenue Managers Are Preparing For Recovery

After COVID-19 flipped the hospitality industry on its head, business is picking up again around the world. With the road to recovery taking various approaches and forms in different countries, regions and cities, we wanted to understand how revenue managers believe their markets will develop, how they see their business mix change as well as which pricing and distribution decisions they will be making.

Why new hotels are opening amid the pandemic

To say that Covid-19 has hurt the hotel industry, along with travel as a whole, is something of an understatement.According to Hotel News Now, the news division of hotel research company STR, the sector has seen a loss of 5 million jobs since February in the United States alone.

Will travelers trash or treasure the planet after the pandemic?

Let's journey back to a different time. One that feels far away. Early January 2020.Travelers were gearing up for another boominfrom visits to Japan for the Olympics to cruises galore. But while we aimed for another year of far-flung trips, environmental activists continued their warnings about a growing climate catastrophe and the role travelers were playing.

Meliá Hotels Uses Local Influencers to Drive COVID-19 Awareness

Brochures and signage are easy to overlook, but social media influencers are harder to miss. As they work to bring back guests during the Covid-19 pandemic, a number of hotel chains are relying on partnerships with social media influencers to educate guests on the new safety protocols they've put in place.

What Today's Travelers Want In Their Accommodations

Here at Expedia Group Media Solutions, our continued mission is to support our advertising partners as they navigate the COVID-19 crisis, including sharing best practices, data, and insights. As we look toward recovery, we're working to understand how travelers are thinking about leisure travel in the time of COVID-19—their preferences, expectations of travel brands, and behaviors.

Autumn Offers Worth Driving For

By Larry Mogelonsky

This is the summer for staycations. With group, convention and most corporate travel in stall mode due to COVID-19, you will need strong programs in place to motivate leisure guests from now-critical drive markets to continue to book with you through the autumn months.

HRS and Radisson Hotels Extend Partnership to Enhance Distribution Efficiency and Awareness of New Hygiene Protocols for Business Travelers

HRS, the leading global corporate lodging platform, extended its strategic partnership with Radisson Hotel Group. As corporate hospitality starts to rebound from the stark drop in volume due to the Coronavirus pandemic, this relationship benefits companies and the re-opening of Radisson properties on multiple continents.

Hotel Operations Have Changed, But the Importance of Communication Has Not

By Andrada Paraschiv

There is a radical change in the way the hospitality industry is operating compared to the last decade. From shifting guests away from the front desk and favoring mobile check-in to new sanitization regulations that call for constant vigilance, it can be a lot for any organization to process and maintain consistency ― particularly right now as guidelines and state regulations are subject to abrupt changes.

Will You Need an 'Immunity Passport' to Travel

The global economy has been severely disrupted by COVID-19, with the virus wreaking particular devastation on the travel industry. While international travel will eventually return, either as governments start to bring infection rates under control or with the development of a vaccine, it's a waiting game that many airlines, tour operators and hotels aren't willing to play.

Hotel Operators Adapt and Survive in 2020

By Robert Mandelbaum

Faced with the greatest declines in revenue since the 1930s, U.S. hotel operators in 2020 have demonstrated their historical ability to adapt to difficult market environments and squeeze the greatest efficiencies from their operations.

How travel will be bought and sold in August 2021, Part 1

By Arnie Weissmann

Ashlock made the point near the beginning of a webinar organized by ASTA on Aug. 24, the day before its Global Live conference began. He joined CNN executive travel editor Brekke Fletcher, Afar editor in chief Julia Cosgrove and Wall Street Journal travel editor Scott McCartney for a panel discussion on "The Future of Travel Distribution.

Cruise trips are back. This is what they look like now

Boarding in the Italian port of Genoa for a seven-day Mediterranean cruise on August 16, travel agent Valeria Belardi prepared herself for a voyage like no other.Belardi was one of some 3,000 pioneering cruisers on board MSC Grandiosa, the first cruise liner to return to the Mediterranean following the global shut down of the multi billion-dollar cruise industry in the midst of the coronavirus pandemic.

How to Be a Mindful Hotel Guest During a Pandemic

With travel as one of the pandemic's hardest-hit industries, independently owned hotels have had a rough few months. Now that travelers around the world are slowly taking their first post-lockdown trips again, the things we once took for granted during a hotel stay (like twice-daily housekeeping and long restaurant menus) have become much harder to keep up due to new safety regulations and tighter budgets.

6 Reasons Why The protel Cloud PMS Will Save Hotels From Post-COVID Extinction

By Linda Vallner

Let's start by asking ourselves if there ever will be a post-COVID era - has the world not changed so much that we will one day look back and consider the time to be either before or after "VIRUS AWARENESS" became a global phenomenon? The time hospitality showed its resiliency, the time we went to virus-war and won.

The great hospitality reset

By Matthieu Mauguin

Do you ever feel like time can go by at different speeds? While on vacation, an entire week may go by in a few hours, whereas, at work, a bad day can sometimes feel interminable. This is often described as the elasticity of time, which is strictly a matter of perception: your brain either produces stimulants, which cause an overestimation of the flow of time, or depressants/anesthetics which have the opposite effect.

HSMAI ROAD TO RECOVERY 2020: Learn. Connect. Lead.

The Hospitality Sales and Marketing Association International (HSMAI) is setting the stage for industry recovery through the newly developed HSMAI Road to Recovery 2020 fall education plan. Focused on revenue, relevance, and recovery, the plan is designed to connect hospitality colleagues in a meaningful way while offering affordable programs and tools for hotel sales, marketing, and revenue optimization professionals.

The 3 P’s Of Traveling During COVID

Concerns about business travel have left many scanning news headlines and feeling none the wiser. While travelers are increasingly confident that hotels, ride-sharing companies, and airports have safety and security measures in place, we don't always know what to consider and how to prepare for a trip.

Take Local to the Extreme

By Larry Mogelonsky

Prior to COVID, hoteliers all over the world were already working on various programs to support local businesses and showcase the best of the community to guests. Now that the pandemic is practically locking out international travelers, the push for drive market customers and 'local everything' has bloomed exponentially.

What Are You Grateful For?

By Shep Hyken

I depart from my typical customer service articles to write something that falls into the motivational category. I was on a Zoom meeting with some of my colleagues in the speaking profession. All of these people are brilliant and hearing how they have navigated the COVID-19 pandemic has been fascinating.

Survey: Frequent Travelers Cite Priorities For Hotel Stays

A new national survey commissioned by the American Hotel & Lodging Association (AHLA) conducted by Morning Consult shows that a number of improvements to health and sanitation protocol at U.S. hotels would have considerable impact on guests' comfort levels staying there, with the top three including face coverings for employees (87% a lot/some impact) and guests (85%), suspending daily housekeeping of rooms (86%), and utilizing technology to reduce direct contact (85%), are the top priorities among frequent travelers to staying in hotels during this pandemic.

Hilton Named ‘Most Socially Responsible Hotel Management Group of China’

SHANGHAI - Hilton was recently named the "Most Socially Responsible Hotel Management Group of China," at the 15th China Hotel Starlight Awards. Hilton won additional accolades at the property level, with Waldorf Astoria Beijing and Waldorf Astoria Shanghai on the Bund named among the "Best Luxurious Hotels of China," and Hilton Shenzhen Futian and Hilton Guangzhou Baiyun recognized as one of the "Top 10 MICE Hotels of China".

How Oracle is Visioning the PMS of the Post-COVID Era

By Laura Calin

As we all move toward a post-COVID era, Oracle Hospitality will be steadfast in supporting the hospitality industry. Since the beginning of this crisis, we've been continuously evolving to help the industry navigate and prepare for the "new next" and meet guests' rapidly changing needs.

Ahead of the Curve: Atlanta GA

Our goal is to provide essential data to the industry at a critical time to enable a comprehensive look into the impact of the pandemic with a focus on looking ahead toward the recovery. By understanding how the pandemic has impacted a market, industry leaders can begin to understand the drivers of the recovery in that market.

What A Difference A Year Makes

By Bob Rauch

When I wrote an article on business plan development for 2020 suggesting flat occupancy and rate, I stated, "Naturally, the caveat is that unexpected 'event' that could stimulate a precipitous decline in demand.

Navy Pier Closure: A Cause for Concern?

By Joseph Hansel

On August 18th, Navy Pier Inc. ("NPI") announced a temporary closure beginning September 8th—immediately following Labor Day weekend. Operations are intended to resume sometime in spring 2021. Suspending operations at Navy Pier not only stops visitation, but also the operation of the 70 businesses operating on the pier.

A “New Normal” for Travel Influencers

By Mike Keriakos

Pre-COVID-19, the majority of hoteliers' sentiments could be captured in this one quote from an Atlantic Monthly article published in 2019: “Everyone with a Facebook these days is an influencer. People say, I want to come to the Maldives for 10 days and will do two posts on Instagram to like 2,000 followers.

UN Secretary-General: “It Is Imperative That We Rebuild The Tourism Sector In A Safe, Equitable And Climate Friendly Manner”

As part of the wider UN response to COVID-19, the UN Secretary-General Antonio Guterres released today a thematic brief on the impact the pandemic has had on tourism. Drawing on the latest data from the World Tourism Organization (UNWTO), the lead author of the publication, it warns that as many as 100 million direct tourism jobs are at risk, and the massive drop in export revenues from tourism could reduce global GDP by as much as 2.

MMGY Global Declares “Stretch Season” An Extension Of Summer Travel Into Fall

The tourism industry has been rapidly transforming and adapting as travel seasonality and consumer trip-planning behavior have changed due to the COVID-19 pandemic. MMGY Global - the world's leading integrated marketing company specializing in travel, tourism and hospitality - has identified an opportunity to help bolster the travel industry and help Americans get back lost vacation time with "Stretch Season," extending the traditional summer travel season well past Labor Day into fall.

Setting Course for a Post-COVID Era in Hospitality

By Jason Floyd

As much as the COVID-19 global pandemic has thrown the hospitality and restaurant industries for a loop, it has also proven an important point about the digitalization journey: Get started now if you haven't already.

What Hotels Will Look Like in a Post-COVID World

By David Eisen

For hoteliers and hotel investors, COVID-19 has rushed through the industry like a flood. Without a doubt, it will leave hotels forever transformed in its wake. As the virus subsides, it will reveal a transformed landscape, and hotels will need to adjust to move operations to higher ground.

​Ready To Fly: What To Expect At The Airport

If you haven't stepped foot in an airport since before Covid-19 restrictions were introduced, it can be hard to know what to expect, especially as measures change constantly, such as the increasing adoption of test-on-arrival facilities.

HVS Asia Pacific Hospitality Newsletter - Week Ending 21 August 2020

Vantone Acquired Queen's Hotel in Sai Ying Pun for HKD310 Million at 30% Discount, Singapore Announced Additional SGD8 Billion Covid-19 Support Measures and Another SGD320 Million to Boost Tourism Sector, Indonesia to Establish Travel Corridor for Essential Business and Diplomatic Trips with South Korea, India Announces USD500 Million Assistance for Major Connectivity Project in Maldives.

Visioning PMS On-Premise & Cloud Technology in The Post COVID Era

By Warren Dehan

Today's hotel operations are about doing more with less and honoring regional social distancing guidelines. Reduced staffing levels means more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns, is creating the new guest journey, one that relies more on technology than ever before.

Ripe for Rebound: A Safe and Digitally Connected Future

By David Millili

Around the world, people have become increasingly invested in discussions surrounding "the next normal" because, as we know, 2020 has been anything but 'normal.' As global communities continue implementing measures to mitigate the continued spread of COVID-19 and, hopefully, get ahead of the pandemic to protect already fragile healthcare systems and declining economies, we face a period of drastic change.

Adapting EHL’s Practical Arts Pedagogy To New COVID-Secure Measures

By Beatrice Venturini

An interview with senior lecturer, Cyrille Lecossois, who teaches culinary arts and the Research & Development programs at EHL. He explains the significant and successful changes that have been implemented post-COVID-19 in order to guarantee safety at the school in all areas relating to his teaching practice.

10 leading PMS providers share their views and thoughts on how PMS will change in the post-COVID era

By Henri Roelings

Over the last five months, the social and economic implications of the coronavirus pandemic have been far-reaching, and, in many respects, the hospitality industry bore the brunt of the impact. Facing extensive travel restrictions and widespread uncertainty surrounding the safety of travel, hoteliers had to quickly pivot their offering to adapt to 'the new normal.

Report: Hotel Industry Facing Historic Wave of Foreclosures

A new national report shows that the hotel industry is facing a historic wave of foreclosures as the COVID-19 pandemic continues to devastate small business hotel owners and its workforce. Since the beginning of the pandemic the hotel segment has faced a historic number of delinquencies and is the most heavily hit sector of the commercial mortgage-backed securities (CMBS) market.

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