You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture and why is it so important? Let’s take an in-depth look at this concept and how it plays out through customer service culture examples.
There are over 27 million hotels in the world, which means that organizations interested in capturing the attention of customers will have to find a way to differentiate themselves from others in the industry, particularly those around their precise location.
The trend of “Slow Travel” has become increasingly popular over recent years, however through COVID19 it has accelerated immensely and has almost become a new norm without people even realising. Slow tourism is forecasted to continue to grow in popularity, becoming an alternative to more traditional holidays and is estimated to grow at a 10% compound annual growth rate.
When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them. From your marketing plan and financial information to employees, equipment needed, and planned methods of operations – a solid business plan is a clear roadmap of what your successful business will look like.
What are the origins of servitization? In 1988, Sandra Vandermerwe and Juan Rada presented what they termed the “servitization of business”, explaining how more and more corporations were adding value to their core corporate offerings through services.
Bring any group of intelligent, dedicated, and outspoken people into a room, and you have great potential - a potential to solve pressing issues, and even more of a potential to create chaos.
Facilitators bring out the best in individuals and groups of people. While facilitation could be a role in itself, it also involves skills you could use within many applications and occupations. Facilitation is essential in the business world and offers an effective method of educating people.
What is POS and why is it an important fiscal tool? Learn more about the different types, their functions and which one might suit you best.
Any credit activity facilitated by an online electronic platform that matches loans with lender interest is variably called "crowdlending", “loan-based crowdfunding”, “P2P lending” or “marketplace lending”.
The hotel industry has long been obsessed with revenue. But if you care about a hotel's operational health, relying on revenue alone only tells one chapter of the whole story.
