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Hospitality and the Technology Concerns Behind that Welcoming Smile that Greets You When You Walk Through the Door

By Jonathan Morales – Information and Technology Director for Heritage Hotels and Resorts

As we move towards the end of a roller coaster of a year for our industry, the ever so popular pineapple, the early symbol of hospitality, has taken a hit as we pivot around so many obstacles that go against the normal traits that come so naturally for those of us serving guests in hospitality.

Opinion 3 DecemberHeritage Information Technology

Using Technology to Invite Travelers to Journey Through Copenhagen and Beyond

By Angelique Miller – Senior Director, Creative Partnerships, Expedia Group Media Solutions

As COVID-19 restrictions have eased and vaccination rates have increased, so too, has interest in traveling abroad. As we highlight in our latest Travel Recovery Trend Report, bookings for many cities surged during the third quarter of the year, both globally and regionally.

Opinion 3 DecemberExpedia Group Media SolutionsCopenhagen, DenmarkOnline Travel Agencies (OTA)Destination Marketing

How We’re Creating the Best Hospitality Workplace on Earth

By Jeff Venza – Chairman and CEO, Venza

As Howard Stevenson once said, “Maintaining an effective culture is so important that it, in fact, trumps even strategy.” This quote from Harvard Business School professor makes me wonder: What does it take to create the best hospitality technology company on earth to work for? At Venza, we believe the answer lies in our core values and creating the right company culture.

Opinion 2 DecemberVENZAHuman Resources

Hotels Must Embrace Remote Work

By Vikram Singh – Global Hospitality & Travel Strategist

After my last pandemic-focused article, my inbox was flooded with queries about remote work. I had urged hotels to embrace remote work and stop putting geographical restrictions on hiring the best talent.

Opinion 2 DecemberVikram SinghLodging Industry

What are the best technology solutions for optimizing revenue?

View by Silvia Cantarella – Revenue Management Expert and founder at Revenue Acrobats

"Revenue Management and Technology shouldn't still be “The great divide” in 2021 but there is no doubt that the industry is still showing different approaches when it comes to the relationship between human and machine in revenue management."

View10 other experts shared their viewRevenue Optimization

Omicron Threatens Hotel Performance Recovery

By David Eisen – Director of Hotel Intelligence and Customer Solutions for HotStats

It’s all Greek to me. The COVID-19 pandemic has so thoroughly dominated everyday life that we have all got an education in the Greek alphabet. From Alpha and Beta to Gamma and Delta, each new strain is a grim reminder of the coronavirus’ intractability.

Opinion 2 DecemberHotStats LimitedMarkets & Performance

Team Management: Overcoming Bias in the Workplace

By Ana McFee – Marketing Manager at Ecole hôtelière de Lausanne (EHL)

As a manager, you need the flexibility to make split-second decisions, day in and day out, tracking advancement on various projects, making sure team member has made progress in delivering on their tasks, deciding whether to pursue a business opportunity or not, plan the strategy and priorities for the next year or month, when to host the next team meeting, brainstorm or outing, and everything else in between.

Opinion 2 DecemberEHLHuman Resources

Colic - The Life of a Hotel Doctor

By Mike Oppenheim – MD

I saw a young Australian couple traveling with an infant. A placid sleeper in Australia, the infant had been screaming through the night since arriving six days earlier, attracting complaints from other guests, driving the poor parents to desperation.

Opinion 2 DecemberMike Oppenheim M.D. - The Hotel DoctorUnited StatesLodging Industry

How are Airbnb owners competing with hotel brands to engage & retain travelers?

View by Amy Montgomery – National Director of Business Development

"As a guest, I mostly stay at hotels for business and short-term personal travel. There are occasions where I like to use Air BnB over a hotel stay; especially if there are no good hotel brands in my area of travel."

View4 other experts shared their viewHuman Touch in Hospitality

The Three N’s of Employee Fulfillment

By Shep Hyken – Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

In the best of times, it’s important to keep your best employees. In tough times, it’s even more important. Customers are beginning to feel the results of The Great Resignation, which quite honestly, is not so great.

Opinion 1 DecemberShepard Presentations, LLC.Human ResourcesCRM & LoyaltyGuest Experience

Emerging Trends in Hotel Design

By Belinda O’Kelly – Co-Founder and Principal of O’Kelly Kasprak

The hotel industry is emerging with a wave of optimism after the chaos an d trauma of the pandemic. Placing extra emphasis on interiors and ensuring that guests are left with a joyous and uplifting experience will be key over the coming months.

Opinion 1 DecemberO'Kelly Kasprak Architecture and DesignDesign and Architecture

Intelligent Hotel Revenue Management – 3 Reasons Why Automation is Your Friend

By Paprika Le Bourgeois – Director Customer Success & Product Design | Infor RMS

The world is speeding up, with technology setting the pace for entire industries. This is true of the hotels space, with an emphasis on building long term relationships with guests by implementing relevant offerings that take personalization to the next level.

Opinion 1 DecemberInforRevenue Management