Opinion Articles – Hospitality Net

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Key pillars of luxury hospitality: The soul

By Suzanne Godfrey - Guest lecturer at EHL

In a series of pieces on luxury hospitality based on interviews with leading hoteliers in Paris, Suzanne Godfrey examines key pillars that define the luxury hotel, or more specially, the Palace. Here she explores the need for the soul - the tangible and intangible, something that's not wholly definable.

Opinion20 JulyEHL

Learnings from and for Africa's Game-Lodge Industry

By Rishabh Thapar - Consulting & Valuation at HVS

Looking Back - Game Reserves & Sustainable TourismMost national parks in the late-19th to mid-20th centuries were established with the purpose of protecting wildlife and to preserve their natural habitat.

Opinion20 JulyHVSEnvironment & SustainabilityMarkets & Performance

Revenue management: Using data integration to move from tactics to strategy

By Cindy Heo - Assistant Professor of Reveneu Management at Ecole hoteliere de Lausanne

As the practice of revenue management continues to evolve, industry professionals should increasingly look to use their RM systems and processes strategically and move away from tactical operations. Integrating data from the various systems and resources is an important first step.

Opinion20 JulyEHLRevenue Management

Do You Trust Your Customers? Do Your Customers Trust You?

By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

I just returned from Influence 2017, the annual conference put on by the National Speakers Association. My friend and one of the world's authorities on trust, David Horsager was one of the amazing keynote speakers.

Opinion19 JulyShepard Presentations, LLC. CRM & Loyalty

Key pillars of luxury hospitality: The soul

By Suzanne Godfrey

Opinion20 July

Hospitalty Hiring Paradox: Time to take a stand!

By Georges Panayotis - President & CEO - MKG Group

All too often, the hotel industry conveys the image of a sector that is ungrateful, has difficult hours, and under-valued careers; but what has truly been done to change that? With its history and that of generations of pigeonholed employees, the world of Hospitality is like a giant cruise ship trying - with great difficulty - to change its course.

Opinion19 JulyHospitality ON Human ResourcesProperty TechnologyRecruitment

What's The Proper Amount to Tip a Waiter?

By Steve DiGioia

American diners are a fickle bunch. We love going out to eat but when the check comes we don't know what to do. How much should we tip? Is it 15%, 18%, 20% or more?It's gotten so bad that many restaurant chains now place a "tip guide" on the bottom of their checks that list the recommended tip in percentage and dollar amounts.

Opinion19 JulySteve DiGioia

Cuba - A land that time forgot...

By Terence Ronson - Hospitality Professional, Technology Consultant, Public Speaker and Inventor

For a photographer, a voyeur of architecture, a history buff, a 50's car enthusiast, a Rum or cigar lover - this has to be on your list of must see - a bucket list item of the highest magnitude. You require a Visa to enter Cuba.

Opinion19 JulyPertlink LimitedCubaProperty TechnologyDestination Marketing

Tips To Operate With Living Wage In The British Hospitality Sector

By Thomas Mielke - Managing Director at AETHOS Consulting Group

On this basis, I sat down with Mark Kuperman, Chief Operating Officer at Revenue Management Solutions (RMS). Mark and his team assist the hospitality industry by providing data-driven solutions to better manage revenues.

Opinion18 JulyAETHOS Consulting GroupUnited KingdomRevenue ManagementFood & Beverage

Hospitality Financial Leadership - Ego is Not Part of the Recipe

By David Lund - The Hotel Financial Coach

"If you want to be more than a flash in the pan, you must be prepared to focus on the long term. We will learn that though we think big, we must act and live small to accomplish what we seek. Because we will be action and education focused, and forgo validation and status in their pursuit, our ambition will not be grandiose but iterative--one foot in front of the other, learning and growing and putting in the time.

Opinion17 JulyThe Hotel Financial CoachFinance & Accounting

The Dirty Dozen Of Hotel Renovation

By Larry Mogelonsky - Principal, Hotel Mogel Consulting Ltd. & Chairman, LMA Communications Inc.

Hotel renovations are a necessary dread of our industry in order to keep apace with the constantly giving decor trends, star rating requirements and technological advancements. They are also stressful and frustrating.

Opinion17 JulyHotel Mogel Consulting LimitedFinanceDesign and Architecture