Opinion Articles – Hospitality Net

Page 1 of 713

GlobalAfricaAsiaCaribbeanEuropeMiddle EastNorth AmericaSouth America

Five tips to check your hotel room for bed bugs - is this still necessary in 2018?

By Emilia Jaakkola - Marketing Manager at Valpas

When searching results for "how to check hotel room for bed bugs" from Google you get 12 400 000 results. It doesn't take too many minutes to notice that all of them follow the same dramaturgy. By following these easy steps you guarantee a nice stay in a hotel: 1.

Opinion17 AugustValpas EnterprisesHousekeeping

In Vino Veritas LXVI: Olives And Other Accompaniments

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

We are, after all, emotional beings and no experience occurs in a vacuum. As such, the taste and enjoyment of a particular glass of wine is not only influenced by the blend of various grape varietals and the liquid's color or smell but also the glass it's served in, the bottle it's poured from, the table setting, the company you keep, the setting in which it's enjoyed and, of course, the food it's paired with.

Opinion17 AugustHotel Mogel Consulting LimitedFood & Beverage

How-To Improve Your Guest Experience with Employee Feedback

By Lindsay Sykes - Director of Marketing, Intouch Insight

The conversation around employee engagement in the hospitality industry typically focuses on high employee turnover and the cost of replacing those employees. While turnover is a very real problem --the Bureau of Labor Statistics reports that turnover in the hospitality industry was over 70% in 2016 -- the focus on employee engagement needs to go deeper.

Opinion16 AugustIntouch InsightCRM & LoyaltyReputation ManagementGuest Experience

The Critical Alignment of Systems: The History of Hospitality API

By Jos Schaap - Founder and CEO of StayNTouch

It's no secret -- providing a high-level guest experience requires the support of high-level technology. As we shift into a mobile-centric, hyper-personalized era led by the digital demands of the modern consumer, the pressure for hotels to continuously introduce new technology and advance their existing offering(s) is staggering.

Opinion16 AugustStayNTouch Inc.Property TechnologyGuestroom TechnologyMobile MarketingGuest Experience

Five tips to check your hotel room for bed bugs - is this still necessary in 2018?

By Emilia Jaakkola

Opinion17 August

A Digital Detox Near You

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

Are you old enough to recall the excitement over the debut of the first Blackberry and its speedy texting system at the dawn of the new millennium? It was quite the revolutionary and addictive feature, so much so that today we may be taking a short messaging service (SMS) like this for granted as our minds are constantly distracted by one of many quotidian ways that we use on our mobile phones.

Opinion16 AugustHotel Mogel Consulting LimitedSpa WellnessMobile Marketing

The Convenience Question: How Easy Am I To Do Business With?

By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Over the years I've taught a concept I refer to as the One Thing Question. This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS).

Opinion15 AugustShepard Presentations, LLC. CRM & LoyaltyGuest Experience

Hospitality Financial leadership - Why Your average Joe Should never Use an OTA - and... Why He Will Never Stop Using Them!

By David Lund - The Hotel Financial Coach

With two large shortcomings, I can't see why the average person who has a basic understanding of how the travel world works would ever use an online travel agency. In making this statement it occurs to me that--obviously--most people don't know the basics.

Opinion15 AugustThe Hotel Financial CoachFinanceOnline Travel Agencies (OTA)Lodging Industry

Heading to Nashville For Hotel Data Conference? Don't Miss These 5 Sessions

By Alan Young - President of Puzzle Partner Ltd.

Nashville is known for many things; live music, nightlife, food, and from August 15th until 17th that list expands to include the Hotel Data Conference (HDC) hosted by STR. A yearly, sold-out event staple in the hospitality industry, the conference covers over 20 exciting, insightful presentations, industry outlooks, tips, trends, and so much more.

Opinion14 AugustPuzzle Partner Ltd.Revenue ManagementEvents & ConferencesTravel TechnologyLodging IndustryBig Data

Mobile Communication is Key to Employee Engagement & Retention

By Connie Rheams - VP, Hospitality, Beekeeper

With unemployment at an all-time low - 4% across all industries as of June 2018, according to the Bureau of Labor Statistics - employee retention is top of mind. The proliferation of available jobs in hospitality has sparked even more competition among hotels to attract and retain employees.

Opinion14 AugustBeekeeperHuman ResourcesProperty TechnologyMobile Marketing

Single Guest Profiles

By Kevin King - Chief Operating Officer at Shiji

The conference, hosted by Horwath HTL and the China Tourist Hotel Association, was held at the W Shanghai. As the leader of hospitality total solution, Shiji was invited to participate in the forum to discuss the development of the hospitality and tourism industry.

Opinion13 AugustShiji GroupChinaProperty TechnologyEvents & ConferencesFinance & AccountingInnovation