Shouldn't lots of choices be good for customers? If you ask most people whether they like having a choice, the answer will be yes. How can options possibly be a bad thing? Anyone who has worked in hotel marketing has, at one time or another, been asked to fit numerous offers into one email.
A hotelier's decision to invest in technology is not merely a purchase; instead, it marks the beginning of a relationship between vendor and customer. One party provides the service and/or software, and the other party leverages it to enhance their offering.
A saying reads, "The true test of leadership is how well you function in a crisis." In this way, 2020 proved to be a revelatory time for hospitality. Over the course of the pandemic, the industry at large faced, perhaps, its biggest challenge yet.
"My experience is being successful has an ability to constantly develop its strategy and adapt business development and skills. Like a sports team how every day tries to improve. Therefore, the wolf rarely comes to visit."
More than ever, off-plan hotel leases[1] are making headlines in the leisure real estate industry. Stemming from real estate law professional practices, off-plan hotel leases reconcile the legal and financial interests of three distinct actors: the developer (seller), the investor (owner) and the operator (tenant).
You might consider checking into a Marriott and not a retirement community or assisted living facility for your future living arrangements. The average cost for assisted living care is about $275.00 a day and checking reservations at the Fairfield by Marriott the rate was about $79 a night when you combine a long-term stay discount and senior discount.
I've written before about the severe underrepresentation of Black professionals across the executive level in the hospitality industry — including in senior sales, marketing, and revenue optimization positions.
For more than a decade, while working as a concierge for a hotel in London, I became familiar with the name of its eponymous founder, Mr Marriott. His name was somewhat legendary for guests and hosts alike because a father and son duo had run the company for eight decades under their identical name, J.
"I am highly skeptical of Thomas Cook's resurrection as a B2C online travel player i.e. an OTA specializing in selling beach vacations and city breaks, and here is why: a) The traveling public does not know Thomas Cook as an OTA or B2C online vacation packager, hence the need for massive advertising spend to build relevant brand recognition."
I once made sixty to eighty visits per year to the Crowne Plaza at the airport. Then they dropped to about five.
As with all things 2020, the 11th annual Center for Hospitality Research Sustainability Roundtable took on a distinctively different format, a virtual webinar format. It would have been easy to "take a pass" on holding the Roundtable given the dire state of the hospitality industry and the inability to gather in person.
Once states and countries have wrangled in their COVID-19 second waves and start to reopen borders (and distribute vaccines), confidence will inevitably reach a point where groups will book again. But the world of MICE will not look the same as it once was, and if you haven't fully embraced the technologies that can expedite group contracts and payment processes then you won't get the business.
