Opinion Articles

The Balancing Act: The Symbiotic Relationship between Hotel Asset Management and Revenue Optimization

The Balancing Act: The Symbiotic Relationship between Hotel Asset Management and Revenue Optimization

In a recent conversation I had with an asset manager who was underwriting a hotel in the metro Atlanta area, it was determined that for each incremental 50k of profit achieved, the hotel asset value went up approximately 600k. Imagine if your revenu...

Timothy R. Wiersma

Timothy R. Wiersma

Principal | Revenue Generation, LLC.

Revenue Generation LLC

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Revenue Management

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Asset Management

The Balancing Act: The Symbiotic Relationship between Hotel Asset Management and Revenue Optimization

Customer Experience Is Like Maintenance on Your Car

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Customer Experience Is Like Maintenance on Your Car

From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou

From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou

Steve Jobs once said, “The mark of an innovative company is not only that it comes up with new ideas first, but also that it knows how to leapfrog when it finds itself behind.” There is, perhaps, no more relevant sentiment to apply to the hospitalit...

Alan Young

Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner

Puzzle Partner Ltd.

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Sales & Marketing

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Information Technology

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From Wall Street and Silicon Valley to Hospitality Leader: Exclusive Interview and Insights from DerbySoft Co-Founder Feng Ou

Wherever You Go, There Is Artificial Intelligence

Wherever You Go, There Is Artificial Intelligence

It’s a daily occurrence to see mentions of Artificial Intelligence (AI) throughout multiple industries, including the hotel space. And why not? AI systems can effortlessly perform tasks associated with the cognitive functions of humans, and rather t...

Klaus Kohlmayr

Chief Evangelist and Development Officer, IDeaS

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Property Technology

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Revenue Management

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Chatbots, Robotics & AI

Wherever You Go, There Is Artificial Intelligence

The Evolving Role of Hotel Controllers

Hotel professionals have a responsibility to mentor today’s emerging leaders to be effective lodging professionals. We cannot be effective in mentoring these professionals unless we know what expectations they will likely face in their career.

Justin Taillon

Professor & Department Head at Highline College

Highline College

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Highline College

Transforming Hotels into Industry Pioneers: Leveraging AI for Strategic Growth and Innovation

Transforming Hotels into Industry Pioneers: Leveraging AI for Strategic Growth and Innovation

In the competitive landscape of the hospitality industry, the fusion of AI and human insight represents a formidable strategy for differentiation and pioneering innovation. By integrating artificial intelligence that complements and enhances human c...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

Transforming Hotels into Industry Pioneers: Leveraging AI for Strategic Growth and Innovation

The New Era of F&B Revenue Management

Are you ready to whet your appetite for innovation and digest the latest strategies in F&B Revenue Management? Last edition, I served you up insights on pricing automation and its vital role in keeping your business lucrative and competitive. This t...

Fernando Vives

Hospitality Labs Ambassador & Chief Commercial Officer at NH Group

Hospitality Labs

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Revenue Management

Hospitality Labs

The advent of property-specific limited (not large) language models.

How will we roll out AI tomorrow morning and this next year? There are two answers here: 1. For training and customer support of complex systems, the operator’s guides for each are now able to be fed to any of several existing limited (not large) la...

Dave Berkus

Managing Partner at Wayfare Ventures LLC

The advent of property-specific limited (not large) language models.

Redefining Hotel Technology| By Michael Toedt

Redefining Hotel Technology| By Michael Toedt

The hospitality industry, renowned for its service ethos, is confronting a paradox. Despite the intent to tailor services for each guest, hotel management has fallen into a pattern that inadvertently inflates costs and erodes guest loyalty. This pat...

Michael Toedt

CEO and Founder, dailypoint

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Sales & Marketing

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Information Technology

Redefining Hotel Technology| By Michael Toedt

The Future of Hotel Procurement is in the Cloud—Here’s Why

The Future of Hotel Procurement is in the Cloud—Here’s Why

If your hotel uses in-house software to manage procurement, leadership may be reluctant to adopt a cloud-based solution—especially if an on-premise system has served you well for many years. This mindset is likely to put your hotel behind competitor...

Johannes Vocke

Chief Financial Officer

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Information Technology

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Lodging Industry

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The Future of Hotel Procurement is in the Cloud—Here’s Why