Opinion Articles

Food & Beverage

Culinary Arts

Reputation Management

Guest Experience

In 2024, the annual pilgrimage to the beach marks a sacred period in Brits’ calendars.

Recline and unwind on a members-only holiday

Guy Meyers

Regional Director, Customer Success - EMEA at Recurly

Recurly

Sales & Marketing

Innovation

CRM for hotels has become essential not only for connecting with guests but also for driving growth in hotel sales and catering. Many hotels currently operate with fragmented systems for managing customer information, including property management s...

CRM for Hotels: 6 Benefits to Unlock Group Sales Success

Elizabeth Smith

Hotel Marketing Manager

Tripleseat

Property Technology

CRM & Loyalty

Currently direct online bookings and their distribution costs: ongoing website hosting and technology upgrades, website content optimization, SEO, website visitors referrals fees (metasearch and paid search CPCs, online media and retargeting referra...

Start Treating Direct Online Distribution Costs as… Distribution Costs!

Max Starkov

Hospitality & Online Travel Tech Consultant

NYU

Sales & Marketing

Information Technology

NYUSPS Jonathan M. Tisch Center for Hospitality and Tourism

‘Sense of place’ has long been a buzz phrase. Linked to a range of disciplines from urban planning to sociology, nowadays it is increasingly being used in the hospitality industry. It captures the physical aspects, culture and history of a place, as...

Luxury hotels and a ‘sense of place’: The branding imperative

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

EHL

Lodging Industry

Dimitri Manikis is the President of Wyndham Hotels and Resorts for Europe, Middle East, Eurasia and Africa. Wyndham is the world’s biggest franchise with 25 brands across 9,200 hotels in 95 countries. Dimitri’s region includes around 650 hotels in 4...

Shaping Hospitality’s Future with Dimitri Manikis of Wyndham Hotels

Tom Brown

Senior Copywriter at Mews

Mews

Events & Conferences

Travel Technology

Innovation

Guest Experience

In my role as Senior Vice President at Shiji Group, I lead our efforts across the vibrant markets of Asia Pacific & Middle East, drawing extensively on my previous experiences at Oracle and Micros Fidelio. This position, enriched by over twenty year...

Global Trends and Local Experiences: The Role of Specialized PMS in Luxury Hospitality

Nikkie Randhawa-Singh

Senior Vice President- Asia Pacific & Middle East at Shiji Group

Shiji

Information Technology

Lodging Industry

Guest Experience

Luxury Travel

Turkey has always attracted visitors with its deep-rooted history, culture and stunning scenery. Furthermore, its enhanced air connections and transportation networks have elevated its appeal for both leisure and business trips. Despite recent obsta...

Turkey’s Positive Outlook

Hala Matar Choufany

President - HVS Middle East, Africa and South Asia, Dubai

HVS

Markets & Performance

Robots along with Artificial Reality (AR) have the ability to come together to form a new technological tool for the hospitality industry. Robots are currently being used in many different forms to make company and organizational operations more eff...

Combining Artificial Reality and Robots to Improve Hospitality Operations: The Use of Artificial Intelligence (AI)

Fred DeMicco

Executive Director (2019-2023) and currently Professor in the School of Hotel and Restaurant Management at Northern Arizona University

The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management

Chatbots, Robotics & AI

The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management

Even though tourism and travel has nearly recovered since before the pandemic, hotels are still short on labor. The reasons for this are many, including: the aftermath of the Great Resignation and the Great Reshuffle; less budget available to increa...

Upscale Food & Beverage in Your Hotel’s Self-Serve & Vending Revenue Centers

Cynthia Mejia

Associate Professor and the Interim Chair of the Department of Foodservice & Lodging Management at the University of Central Florida Rosen College of Hospitality Management

UCF

Property Technology

Revenue Management

Food & Beverage