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Opinion

Here’s Why Your Hotel Struggles with Venue Sales

Nailing your hotel venue sales process is no easy feat – in fact, realistically speaking, is it ever truly complete? Part of being in the hospitality industry is rolling with waves of change. However, if you’re consistently struggling to get venue s...

Lauren Hall
Lauren Hall
Founder & CEO at iVvy
iVvy
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Sales & Marketing
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Information Technology
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Lauren Hall
by Lauren Hall
2 October 2024iVvyMiscellaneous
iVvy
Reservations Sales QUEST 2025
Opinion

Reservations Sales QUEST 2025

Recently, a prospective new client said “We actually don’t get many phone reservations anymore, but we do get a lot of questions.” Because they record their incoming 800 calls, our KTN team was then able to audit actual conversations their reservati...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Lodging Industry
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Doug Kennedy
by Doug Kennedy
18 September 2024Kennedy Training Network (KTN)Miscellaneous
Reservations Sales QUEST 2025
What Personalized Hospitality Is and What It Isn’t
Opinion

What Personalized Hospitality Is and What It Isn’t

As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider of training in the topi...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Doug Kennedy
by Doug Kennedy
29 May 2024Kennedy Training Network (KTN)Miscellaneous
What Personalized Hospitality Is and What It Isn’t
What It Really Takes To Book More Groups, Meetings, and Events These Days
Opinion

What It Really Takes To Book More Groups, Meetings, and Events These Days

Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced. Meeting and event booking sites have created a flood of leads, which can be overwhelming for those working in a sales role equipped...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Lodging Industry
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Doug Kennedy
by Doug Kennedy
14 May 2024Kennedy Training Network (KTN)Miscellaneous
What It Really Takes To Book More Groups, Meetings, and Events These Days
E-Payments: Understanding the Last Mile of the Automation Process
Opinion

E-Payments: Understanding the Last Mile of the Automation Process

Over the past few decades, we have seen constant advancements in automation technology, particularly when it comes to the hospitality procurement process. Procedures like sourcing, tendering, auctioning, and ordering products have all been adopted i...

Resigned Author
BirchStreet Systems
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Finance
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Lodging Industry
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Resigned Author
by Resigned Author
3 April 2023BirchStreet SystemsMiscellaneous
E-Payments: Understanding the Last Mile of the Automation Process