Blogs - africa Page 4 of 89

DOSM Checklist for 2020

Year in and year out, we get the opportunity to help truly world-class DOSMs turbo-charge their marketing programs, and identify new ways to keep existing customers and find new ones, all while handing over fewer of their hard-earned marketing dollars to their OTA “partners.

5 biggest fails while learning Hospitality Skills

While we all struggle to learn new skills, we thought it would be interesting to showcase the process and therefore have gathered stories from EHL students from around the world. Let us present below the 5 biggest fails in delivering customer service excellence, stretching from clumsiness, stress and pressure to giving it all but underestimating your physical strengths.