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Improve Your Hotel's Guest Engagement in 3 Steps

By Russell Silver - Founder at Fetch

In collaborating with hundreds of hotels to implement Fetch's 1-tap guest surveys, I discovered most establishments take an inherently flawed approach to guest communication. At a time when service and guest experience have never been more important to hospitality, this can be a critical mistake.

The Honourable Sir Michael Kadoorie Bestowed SHTM Lifetime Achievement Award

The Honourable Sir Michael Kadoorie, GBS, L.L.D.(Hon), DSc(Hon), Commandeur de la Legion D'Honneur, Commandeur de L'Ordre des Arts et des Lettres, Commandeur de L'Ordre de la Couronne, Commandeur de L'Ordre de Leopold II, was this year's recipient of the SHTM Lifetime Achievement Award presented to him at a ceremony held in his honour at Hotel ICON on 22 September 2017.

Raising the (mini)bar

The guest room minibar has been through some ups and downs in its 50-year history writes James Stephen. There’s plenty of life left in the concept, but hotels and manufacturers are increasingly thinking outside the icebox. The ...