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Is A Loyalty Programme Essential In Today's Competitive Market?

By Amanda Fox Rosowski - Group Loyalty & CRM Manager

If you want our short answer to this question it's: Yes!The global economy and the ability for customers to browse multiple businesses effortlessly from their phone means the world of business is more competitive than ever before.

Opinion25 SeptemberMagnusonCRM & Loyalty

Alejandro Bernabe

appointed Vice President of Operations at AVANI Hotels & Resorts in Bangkok

Appointment25 SeptemberMinorBangkokThailand

Improve Your Hotel's Guest Engagement in 3 Steps

By Russell Silver - Founder at Fetch

In collaborating with hundreds of hotels to implement Fetch's 1-tap guest surveys, I discovered most establishments take an inherently flawed approach to guest communication. At a time when service and guest experience have never been more important to hospitality, this can be a critical mistake.

Opinion25 SeptemberCRM & Loyalty

Using CRM and data to curate unique experiences for guests

By John Seaton - Managing Director, EMEA & APAC

While customer relationship management (CRM) is a term that encompasses both human interaction and software, some references to it might refer exclusively to technology but very few mentions of it would encompass both.

Opinion25 SeptemberCendyntmCRM & LoyaltyBig DataGuest Experience

Is A Loyalty Programme Essential In Today's Competitive Market?

By Amanda Fox Rosowski

Opinion25 September

The Honourable Sir Michael Kadoorie Bestowed SHTM Lifetime Achievement Award

The Honourable Sir Michael Kadoorie, GBS, L.L.D.(Hon), DSc(Hon), Commandeur de la Legion D'Honneur, Commandeur de L'Ordre des Arts et des Lettres, Commandeur de L'Ordre de la Couronne, Commandeur de L'Ordre de Leopold II, was this year's recipient of the SHTM Lifetime Achievement Award presented to him at a ceremony held in his honour at Hotel ICON on 22 September 2017.

Press Release25 SeptemberHong Kong PolyHong Kong (SAR)Awards and AccoladesHotelschools | Universities

Four Seasons Resort Seychelles is Open for Reservations, Welcoming Guests March 2018

Seychelles, Desroches Island: With its grand opening just months away, Four Seasons Resort Seychelles at Desroches Island is now accepting reservations for arrivals beginning March 1, 2018, and offering a special Island Debut ...

PipelineSep 2017Desroches IslandSeychelles

What 2017 Autumn Trends Tell UK Hoteliers About Traveller Behaviour

As the leaves start to turn their colours into burnt orange and vivid yellow tones, many hoteliers in summer destinations close their doors, but UK hoteliers can still expect travellers looking for an autumnal getaway. What can ...

Blog25 Septembertrivago BlogConsumer Trends

Using the Magic of Mobile to Create the Connected Guest

By Eric Liebman - Vice President - Hospitality

Today's modern travelers are vastly different than their predecessors. Their expectations and needs are aligned with convenience and their mobile devices. It's no wonder so many technology trends are focused on how guests can use their personal devices before, during and after their stay.

Opinion25 SeptemberElavon, Inc.Property TechnologyGuestroom TechnologyTravel technologyMobile Marketing

Top 5 TMC questions asked and answered

By Marianne Varkiani - Social Media & Communications Specialist at GBTA

Is A Loyalty Programme Essential In Today's Competitive Market?

By Amanda Fox Rosowski - Group Loyalty & CRM Manager

Alejandro Bernabe

Improve Your Hotel's Guest Engagement in 3 Steps

By Russell Silver - Founder at Fetch

Using CRM and data to curate unique experiences for guests

By John Seaton - Managing Director, EMEA & APAC

Is A Loyalty Programme Essential In Today's Competitive Market?

By Amanda Fox Rosowski

The Honourable Sir Michael Kadoorie Bestowed SHTM Lifetime Achievement Award

Four Seasons Resort Seychelles is Open for Reservations, Welcoming Guests March 2018

What 2017 Autumn Trends Tell UK Hoteliers About Traveller Behaviour

Using the Magic of Mobile to Create the Connected Guest

By Eric Liebman - Vice President - Hospitality

Julian Crane

Raising the (mini)bar

The Ritz-Carlton opens in Langkawi

Why Travel & Hospitality Brands Can't Ignore the Power of LinkedIn Pulse for B2B Marketing

By Alan Young