In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service.
The coronavirus outbreak took the world entirely by surprise. Although we have faced many pandemics in the past, COVID seems to have sprung out of nowhere and continues to cause immeasurable loss. Many hospitality businesses around the world have suffered greatly during this time and most are struggling to generate an income.
Technology and the potential for a fully digital classroom have quickly emerged as an important part of modern education. Prior to the novel coronavirus pandemic, the idea of online school had already begun to grow.
We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to the various lockdowns throughout the UK. He talked about how they leverage technology to be more operationally flexible and ensure not only a safe guest experience but an exceptional one.
Hoteliers are faced with new challenges that previously seemed unimaginable. Yesterday’s business models may be obsolete today, and tomorrow’s plan may require ongoing course corrections. New times call for new strategies, cross-department collaboration, and technology tools that help you get back to business with new efficiencies and data insights to attract and serve your guests.
Following our ADA Website Litigation Update in June, federal courts have begun to signal the end of a series of nearly 500 ADA lawsuits filed by one plaintiff against several hotels concerning accessibility descriptions on hotel reservation websites.
The importance of digital transformation became very clear with the pandemic in 2020. Businesses had become more digital to stay alive, and those businesses that were more digital when the pandemic began were better able to adapt.
If you thought it was tough being a hotelier during Covid-19, imagine running a hostel. People choose to stay at hostels not only because they want to save money, but also because they want to meet other travelers and socialize.
A recent market study run by Coople, in cooperation with the independent market research institute GIM Suisse, indicates that more than half of Swiss businesses are planning to hire temporary workers in the near future.
As EHL Advisory Services would have you know, "developing a Service Culture is an imperative". But what is it that makes service culture so important? What defining factors and repercussions of a ser.