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Blockchain: Loyalty And The Next Generation Of Traveller

By Sarah McCay Tams - Director of Content, EMEA

Blockchain is the next major disruptor to the travel industry, according to industry experts talking at the Blockchain Demystified - How will it change your business? panel discussion at last week's EyeforTravel Europe Summit.

Opinion15 JuneDuettoProperty TechnologyInnovationBlockchain Technology

5 uncommon tips to get more hotel guest reviews

By

We live in the age of the customer, and the sooner we embrace this fact the higher our chances of succeeding. In this age, customer feedback is one of the most important (if not THE most!) factors that can fuel your business.

Opinion15 JuneHotelogixProperty TechnologyTravel TechnologyReputation ManagementGuest Experience

Gerard Sintes

appointed GM & Area Vice President Operations at Hotel Ritz, Madrid

Appointment14 JuneMandarin OrientalMadridSpain

Food for thought: When distributors replace brands, a battle for customer ownership and more

By Martin Soler - Partner at Soler & Associates

There are a couple of big changes coming to the hotel distribution space and hotel tech industry. AI will affect many of them, I think we're coming to an end of what is humanly possible to do in terms of connecting dots with the huge amounts of data we have.

Opinion15 JuneSoler & AssociatesCRM & LoyaltyDigital MarketingBrand MarketingChatbots, Robotics & AI

The Essence of Service Communications

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

A recent stay at the Four Seasons Hotel Ritz Lisbon provided a demonstration of excellence in this regard. Combining both in-person as well as written communications, the staff demonstrated a warm rapport with me as a guest over the course of my four-night stay, with the most memorable aspects being:Know thy name.

Opinion15 JuneHotel Mogel Consulting LimitedCRM & LoyaltyGuest Experience

5 uncommon tips to get more hotel guest reviews

By Divya Bhat

Opinion15 June

What is innovation, anyway? Three travel experts weigh in

There are some words we use so often that we wear down the lines of the text to tatters, the phonics become mere warbles, and the very meaning of the word comes into question as readers and listeners roll their eyes at another ...

Blog15 JuneTnoozInnovation

Video: Marriott's Global Brand Officer on Why Europe Needs More Hotel Brands

Nixing a hotel brand isn’t as simple as turning the lights off and calling it a day. There are contracts, owners, and livelihoods at stake and Marriott couldn’t cut any of its 30 brands overnight. The company thinks there is ...

Blog15 Juneskift.com - HotelsBrand Marketing

Behold a new era of digital marketing in travel

Online search is now the first step for a majority of travelers, with some consumers visiting up to 38 sites before booking a ticket. Yet the travel industry must adapt to newer digital marketing strategies to win over potential ...

Blog15 JunePhocusWireDigital Marketing

What modern hotel marketers can learn from advertising of the past

In the same breath as the mantra ‘new is always better’ seems to make sense, it also unearths the realisation that it’s the wrong advice to be following. In the lightning pace of today’s society, it may seem like guests are ...

Blog15 JuneSiteMinder BlogDigital MarketingAdvertisingHospitality History

Amanda Hyndman

named GM & Area Vice President Operations at Mandarin Oriental Hyde Park in London

Appointment14 JuneMandarin OrientalLondonUnited Kingdom

Making the Hotel of the Future Yours

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations.

Opinion14 JuneHotel Mogel Consulting LimitedGuestroom TechnologyTravel TechnologyInnovation

Your Brand Is Defined By The Sum Of All Your Customer Interactions

By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Many people don't understand the difference between customer experience and customer service, but does it really matter. That said, experience, when it comes to business, is the entire experience. While it includes customer service, which is a big part of the overall experience, it is also how your offerings are packaged, your advertising and marketing messages, and more.

Opinion14 JuneShepard Presentations, LLC. CRM & LoyaltyGuest Experience

Blockchain: Loyalty And The Next Generation Of Traveller

By Sarah McCay Tams - Director of Content, EMEA

5 uncommon tips to get more hotel guest reviews

By

Gerard Sintes

Food for thought: When distributors replace brands, a battle for customer ownership and more

By Martin Soler - Partner at Soler & Associates

The Essence of Service Communications

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

5 uncommon tips to get more hotel guest reviews

By Divya Bhat

What is innovation, anyway? Three travel experts weigh in

Video: Marriott's Global Brand Officer on Why Europe Needs More Hotel Brands

Behold a new era of digital marketing in travel

What modern hotel marketers can learn from advertising of the past

Amanda Hyndman

Making the Hotel of the Future Yours

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

Your Brand Is Defined By The Sum Of All Your Customer Interactions

By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

What's Hot at HITEC This Year

By Pierre Boettner