Opinion Articles - middle-east Page 1 of 10

Post-COVID Guest Experience: How Can Hotels Maintain a Personal Touch?

View by Robert Reitknecht

"My perspective is that an authentic, personalised experience does not require touching the guest. It is true that we are accustomed to shaking hands, speaking in close proximity, and serving the guest items that one touches, but contact and proximity are not what guests remember when they complement the service of a hotel."