By Raj Singh - CEO at Go Moment
"Great customer service is [...] a systematic reinvention of established technology, data, and operations -- leveraging automation, data, and agents together to exploit each of their unique strengths.
A service-oriented business establishment operating within a competitive economic landscape may face a critical question either at business inception or at any phase where customer sensitivity intensifies .
There are hundreds of ranking factors Google considers when determining what should be shown in search results. Many of these factors are beyond the control of an SEO expert, such as the age of the domain name or where the site server is located.
Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots - robots and chatbots - play a greater role. Julia Aymonier, CIO of EHL, says yes, some jobs will change, particularly those related to repetitive tasks.
You start to be independent!What makes it more difficult is that your transitioning from a "I have just learned everything and kind of got a grasp on the world" to "everything is changing around me". And a lot of the things you did are just not working anymore.
It is interesting, few years back the term Revenue management was very exclusive to revenue management systems. But starting in 2018 everyone jumped on the bandwagon claiming revenue management capabilities and using the word more and more in their marketing activities.
According to the 2019 AMEX Global Meetings & Events Forecast,1 the meetings industry is in a period of consistent growth, with small but meaningful increases projected in meeting sizes, length, and number of attendees.
Today, the hot new thing is long-form video. Last year, Facebook reportedly spent up to $1 billion on lengthier content and Google dedicated hundreds of millions of dollars to original YouTube programming; Twitter has invested heavily in live video streams, especially from sports leagues; Snapchat now has shows from major media companies; and Instagram got into the game last year with its IGTV offering.
What Is Commercial Recreation and Tourism?To lay a foundation for your understanding, two definitions are crucial: commercial recreation and tourism. The first, commercial recreation, is the supply of experiences and services for leisure that turns a profit.
Did you know...The first tool enabled to perform digital speech recognition was the IBM Shoebox, presented to the general public during the 1962 Seattle World's Fair after its initial market launch in 1961.