Last week, INTELITY CEO Robert Stevenson interviewed THE GEORGE Director of Operations Kerrie Hunter about her property’s experience during and after the COVID window—and how technology has played an essential role in their success.
For many hotels, simply keeping their doors open has proved a challenge as they have been forced to deal with the fallout from COVID-19 and the halting of travel worldwide. With many staff members furloughed or laid off, hoteliers have needed to adapt and find a way to do more with less.
The world is currently coping with an unprecedented situation. Millions of people have been asked to stay home, stop travelling or work from home to stop the spread of COVID-19. Many hotel chains already use contactless smart technology such as mobile apps and digital keys to enable guests to seamlessly check-in and out, with coronavirus forcing the hotel and hospitality industry to adapt to new safety, security, and operations practices.
What does a successful hospitality recovery look like? Well, no one fully knows yet. While expert predictions have been extremely valuable during the pandemic, they’ve largely been based on guesswork.
As travelers become more comfortable with new safety protocols and practices around COVID-19, we’re seeing travel start to rebound around the world. According to STR, hotel occupancy has been slowly recovering, especially in the US and Europe.
Safe? Convenient? Quick? Get a step-by-step look at completely contactless mobile check-in that guests can complete from their smartphone in less time than it takes to stop by the front desk.
Dear hoteliers, Today we're going to talk about love, dating and 'pulling'; and look at what you do when you meet a pretty girl (or a handsome man) - and especially how you behave on your first date.
Hello everyone, During the COVID-19 crisis, I had the chance to collaborate with Fabienne Ardouin (Co-President of the International and Digital Europe Commission - GNI) to help thousands of hoteliers communicate with their guests.
Dear hoteliers, Here is a concise article that is more of a tutorial than one of my classic posts. But as a significant number of hoteliers asked me the question in the context of the Covid-19 (and the new safety standards), I thought I should share the answer.
Despite the global increase in nationwide lockdowns and inbound travel restrictions, some demand for hotel rooms still remains. And while there is no sugar-coating the fact that hotels in almost every country have suffered a steep drop in occupancy due to COVID-19, it is crucial that hotels keep focusing on the pockets of opportunity that present themselves.
