In October 2020, EHL hosted its annual Sustainability Week with a vast array of online seminars, activities and discussion panels. Considering the current impact on the hospitality industry of ongoing COVID-19, the theme of sustainable tourism is more than ever a relevant and urgent topic.
Earlier on this year, EHL launched its turnkey education programme, VET by EHL, for the hospitality industry and is currently inviting applications from Indian and Chinese academic institutions. Based on one of the best education models in the world, the Swiss Competency Framework, this programme is a blend of skills training, strong learning outcomes and a competence-oriented structure of training content.
In today's world of luxury hospitality, many brands can boast of being hotels of grandeur in the most exotic locations in the world, with the highest quality of service. Whilst this universal standard is great for our guests, it can make it hard for students to choose where and with which brand they would like to do an internship or perhaps start their careers.
This article explains the meaning of KPIs and Indexes and details the most important numbers to focus on when analyzing weekly and monthly STAR reports.
With all the unexpected changes happening this year, the hospitality industry has been deeply impacted and many priorities have shifted overnight, both in the hotel operations and the traveler behavior.
Effective and illuminating advice for bringing out your best self on the computer screen and engaging the attention of your audience. A must-read for today’s digital professionals. A good speaker vs. a great speaker When asked what differentiates a good speaker from a great speaker, the answer is often the same: charisma or presence.
The latest edition of the Pulse Report, which tracks data from November 2 - November 15 shows a continued slow pace of web traffic and pick up across most markets, despite positive news regarding COVID-19 vaccinations.
We all have been hearing about the change in guest behaviour and booking journey. Truth be told, the world has changed. Social distancing has become the norm. Everyone is extra cautious, and it looks like this is the 'new normal'.
Boosting brand awareness & communication. So, your hotel or hotel chain is one of a kind? No doubt. But do your guests recognize your marketing campaigns at first glance? Brand awareness starts before a guest's first stay and can be boosted both during and afterwards through skillful brand communication.
COVID-19 forced schools around the world to invest in digital learning experiences so that they could continue to educate their students without in-person meetings. Even outside of this forced transition, however, schools and students alike were increasingly seizing the opportunities that the internet and technology offered them in education.
