Opinion Articles - north-america
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How-To Improve Your Guest Experience with Employee Feedback

By Lindsay Sykes - Director of Marketing, Intouch Insight

The conversation around employee engagement in the hospitality industry typically focuses on high employee turnover and the cost of replacing those employees. While turnover is a very real problem --the Bureau of Labor Statistics reports that turnover in the hospitality industry was over 70% in 2016 -- the focus on employee engagement needs to go deeper.

Every second counts: How using e-signatures can help you close a sale

By Joe Floyd - Founder & CEO of InsureSign

I don't dispute that. Relationship-building is a critical part of getting your customer to the point of signing on the dotted line. But consider this: how many sales are you losing at the point of signing the paperwork?As the founder and CEO of InsureSign, I spot these missed opportunities all the time.

New York ADR Dilemma

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

Like most every other role at a hotel, being an owner or investor has never been easy. This is perhaps nowhere more evident than in New York City where exorbitant construction costs mixed with steadily increasing wage rates, maintenance and depreciation can make the break-even point higher than practically any other locale on the continent.

Canada at the Peak of Hotel Design

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

As a patriotic Canadian, it always brings me great joy to see a fellow countryman achieve worldwide success and be at the forefront of his or her given field. Hence, it was an absolute delight to reconnect with Alessandro Munge, Founder and President of Studio Munge (What's your take on the importance hotel design, and where are we heading in the next few years?Firstly, brands and operators are now realizing the impact and importance of design when it comes to creating a distinct identity for their hotels.

Profiling Successful 'Chief Commercial Officers': the Rising Role Driving Alignment and Enterprise Value

By Andrew Hazelton - Managing Director at AETHOS Consulting Group

The Role of the Chief Commercial OfficerOrganizations are increasingly handing their CCO's global responsibility for four major verticals - global sales, revenue and distribution, e-commerce, as well as brand and marketing communications.