Opinion Articles - north-america
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Hospitality Requires Stepping Into "Character" Like An Actor On A Stage

By Cathy Cook - Executive Director of Training & Development at Kennedy Training Network

In the hotel industry we all know how important it is to deliver hospitality, which is the key to a positive guest stay. Otherwise we are simply in the "room rental business" and our guest rooms devolve into a commodity like a seat on an airplane.

Easter 2018: Top Ideas for Hoteliers to Celebrate the Spring in Style

By Harvey Norman - Owner at hospitalitytechguru.com

Given its status as a $15 billion industry, it's no wonder thousands of businesses compete for consumer dollars during the holiday's season, as a business, though, you must make Easter be more than Easter baskets--much more! That is to say, you don't have to sell chocolate bunnies to cash in on Easter.

How the New Airbnb Offerings Impact the Hotel Industry and What Hotels Brands Can Do to Win in the Sharing Economy

By Kyle Killion - Suiteness co-founder and hotel champion

Longtime hotel industry rival, Airbnb, continues to make headlines with its latest offering. In an effort to own more vacation accommodation bookings, the company, which built its business on being the anti-hotel alternative, now offers more boutique hotel listings than ever before.

Why 2018 will be great: US hotel industry forecast

By Robert A. Rauch, CHA - President of RAR Hospitality

Oil prices are back up, consumer confidence is solid, interest rates remain low albeit forecast to inch up and the U.S. and global economies seem stronger than last year. Gross domestic product may actually approach 3 percent in 2018, personal income growth is strong and low unemployment together with very strong corporate earnings indicates that both the leisure and corporate traveler have the means to travel and pay for lodging.