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Is 'data scientist' the next hot position in hotels/hospitality?

View by Nick Price

"Modern hoteliers realise that to win the hearts and minds of the digital customer, they have to effectively engage with those customers through all stages of the customer journey. This desire for continuous engagement in an ideal world manifests as a personal conversation via own-brand digital channels."

Visioning a Post-COVID Era in Guest-Facing Tech

View by Alex Shashou

"COVID-19 has created the need for contactless hospitality, which connects guests and hotel staff, while reducing contact and face to face interactions, and often leveraging technology. But the real revolution that we're realizing as an industry is that any technology that is guest-facing needs to have an effective staff interface as well."