The Case for Reading MORE About the Hotel Industry (yes more!)

How did hoteliers know about industry trends before the Internet came about? Cyberspace may not have existed in 1970, but there were plenty of trade journals and books to go around. Travel Trade, Travel Week, Travel Digest, Hotel Weekly.

Five tips to check your hotel room for bed bugs - is this still necessary in 2018?

By Emilia Jaakkola - Marketing Manager at Valpas

When searching results for "how to check hotel room for bed bugs" from Google you get 12 400 000 results. It doesn't take too many minutes to notice that all of them follow the same dramaturgy. By following these easy steps you guarantee a nice stay in a hotel: 1.

In Vino Veritas LXVI: Olives And Other Accompaniments

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

We are, after all, emotional beings and no experience occurs in a vacuum. As such, the taste and enjoyment of a particular glass of wine is not only influenced by the blend of various grape varietals and the liquid's color or smell but also the glass it's served in, the bottle it's poured from, the table setting, the company you keep, the setting in which it's enjoyed and, of course, the food it's paired with.

The Critical Alignment of Systems: The History of Hospitality API

By Jos Schaap - Founder and CEO of StayNTouch

It's no secret -- providing a high-level guest experience requires the support of high-level technology. As we shift into a mobile-centric, hyper-personalized era led by the digital demands of the modern consumer, the pressure for hotels to continuously introduce new technology and advance their existing offering(s) is staggering.

A Digital Detox Near You

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

Are you old enough to recall the excitement over the debut of the first Blackberry and its speedy texting system at the dawn of the new millennium? It was quite the revolutionary and addictive feature, so much so that today we may be taking a short messaging service (SMS) like this for granted as our minds are constantly distracted by one of many quotidian ways that we use on our mobile phones.

The Convenience Question: How Easy Am I To Do Business With?

By Shep Hyken - Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Over the years I've taught a concept I refer to as the One Thing Question. This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS).

Hospitality Financial leadership - Why Your average Joe Should never Use an OTA - and... Why He Will Never Stop Using Them!

By David Lund - The Hotel Financial Coach

With two large shortcomings, I can't see why the average person who has a basic understanding of how the travel world works would ever use an online travel agency. In making this statement it occurs to me that--obviously--most people don't know the basics.