During a Recovery Connections session on Dec. 2, customer segment representatives share their perspectives on successful approaches to meeting customer expectations.
While the holiday season might look a little different this year, restaurants can still meaningfully connect with their guests and maximize revenue while keeping safety top of mind. Take time to reimagine what your revenue streams will look like during the holidays as you welcome some guests in your dining rooms and serve others off-premise.
In this "Education to Drive Revenue" video from HSMAI's Marketing Advisory Board (MAB), HSMAI industry experts walk you through how to use Regular Expressions to by geolocation and by direct channel.
As we round out the year and resorts and travelers both start tentatively looking ahead to 2021, what revenue tactics should resorts be considering for the year ahead?
The past eight months or so have been an eye-opener for the hospitality industry in terms of what works, and what doesn’t. It has become abundantly clear that the type of technology in the hotel industry makes a huge difference in its success.
In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service.
The coronavirus outbreak took the world entirely by surprise. Although we have faced many pandemics in the past, COVID seems to have sprung out of nowhere and continues to cause immeasurable loss. Many hospitality businesses around the world have suffered greatly during this time and most are struggling to generate an income.
Technology and the potential for a fully digital classroom have quickly emerged as an important part of modern education. Prior to the novel coronavirus pandemic, the idea of online school had already begun to grow.
We sat down (virtually, of course) with Jon Davis, CTO of Village Hotels to chat about their efforts in reacting to the various lockdowns throughout the UK. He talked about how they leverage technology to be more operationally flexible and ensure not only a safe guest experience but an exceptional one.
Hoteliers are faced with new challenges that previously seemed unimaginable. Yesterday’s business models may be obsolete today, and tomorrow’s plan may require ongoing course corrections. New times call for new strategies, cross-department collaboration, and technology tools that help you get back to business with new efficiencies and data insights to attract and serve your guests.