Opinion Articles - south-america
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The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart

By Doug Kennedy - President of the Kennedy Training Network

If you ask me, I think some luxury hotels end up with such disingenuous service because the staff is so overly focused on hitting the standards imposed on them by rating services such as AAA and FORBES that they are not able to connect with their guests on a humanistic level.

Opinion17 Jan 2018Kennedy Training Network (KTN)Punta NizucMexicoGuest Experience

PERU - a 2014 snapshot, and business scenarios for 2015 and beyond

By Sergio Giorgetti - Fieldwork Director at Horwath HTL

Every year, the hotel experts and analysts at Horwath HTL worldwide produce a series of mini-country reports exclusively for The Hotel Yearbook. Each report focuses on just two things: first, a quick snapshot of the country's current economic and hotel market situation, and second, the outlook for the year ahead, highlighting specific events that are anticipated to have an impact on the health of the country's hotel business.

Hotel Yearbook14 Jan 2015Hotel Yearbook 2015

MEXICO - a 2014 snapshot, and business scenarios for 2015 and beyond

By Maria Jose Gutierrez - Managing Director at Horwath HTL LatAm North

Every year, the hotel experts and analysts at Horwath HTL worldwide produce a series of mini-country reports exclusively for The Hotel Yearbook. Each report focuses on just two things: first, a quick snapshot of the country's current economic and hotel market situation, and second, the outlook for the year ahead, highlighting specific events that are anticipated to have an impact on the health of the country's hotel business.

Hotel Yearbook14 Jan 2015Hotel Yearbook 2015

BRAZIL - a 2014 snapshot, and business scenarios for 2015 and beyond

By Mariano Carrizo - Formerly with Horwath HTL

Every year, the hotel experts and analysts at Horwath HTL worldwide produce a series of mini-country reports exclusively for The Hotel Yearbook. Each report focuses on just two things: first, a quick snapshot of the country's current economic and hotel market situation, and second, the outlook for the year ahead, highlighting specific events that are anticipated to have an impact on the health of the country's hotel business.

Hotel Yearbook14 Jan 2015Hotel Yearbook 2015

CHILE - a 2014 snapshot, and business scenarios for 2015 and beyond

By Sergio Giorgetti - Fieldwork Director at Horwath HTL

Every year, the hotel experts and analysts at Horwath HTL worldwide produce a series of mini-country reports exclusively for The Hotel Yearbook. Each report focuses on just two things: first, a quick snapshot of the country's current economic and hotel market situation, and second, the outlook for the year ahead, highlighting specific events that are anticipated to have an impact on the health of the country's hotel business.

Hotel Yearbook14 Jan 2015Hotel Yearbook 2015
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